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Presentation of Marketing on McDonald's
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Name of the organization
Group Members
Hasan Bin Ijaz (10012)
Hamid Nazir (10114)
M.Zohaib Azhar (01042)
Zaigham (01039)
Introduction McDonald's is the leading global foodservice
retailer
McDonald’s have more than 30,000 local restaurants
McDonald’s serving nearly 50 million people in more than 121 countries each day
Introduction
McDonald’s started its operation in Pakistan in 1998
All the franchises of McDonalds in Pakistan are owned by Lakson Group of Companies.
McDonald's Mission Statement
"McDonald's Mission is to be the world's best quick service restaurant experience. Being the best means providing outstanding quality, service, cleanliness and value, so that they make every customer in every restaurant smile.”
McDonald’s Vision Statement McDonald’s vision is to make every
customer in every store smile. This is a vision which may be easy to acquire through other ways but to do it professionally is a totally different thing.
Objectives
Corporate Objectives
Long Term Objectives
Corporate Objectives
To serve good food in a friendly and fun environment
To provide good returns to its shareholders
To provide its customers with food of a high standard, quick service and value for money
Marketing objectives
A marketing plan must be created to meet clear objectives.
Results can be analyzed regularly to see whether objectives are being met.
Once marketing objectives are set the next stage is to define how they will be achieved
Long Term Objectives
McDonald’s vision is to be the world’s best quick service restaurants experience.
McDonalds is committed to maintaining and developing the best food products in the quick service restaurant market.
In order to deliver this, the company has made a number of commitments to food safety and nutrition.
Summary Of Situation Analysis
Internal Strengths Internal Weaknesses External Opportunities External Threats
Internal Strengths
Products
Brand Recognition
Good communication and friendly environment
Partnership with Coca Cola & telecom companies
Internal Weaknesses
Product Variety
More Advertising
Drive Through
External Opportunities
Reasonable Prices
Opportunity to be Innovative
Breakfast and Special Noon Meals
External Threats
More health conscious customers
Foreign as well as local competitors
Changing customer styles
Macro Environment
Political environment Economical environment Socio-cultural environment Technological environment
Political Environment
Government policies
Paying of different taxes
McDonald’s enjoys an added advantage in countries where consumer protection laws are not very strong
Economical Environment
Most of the people in Pakistan fall in the category of middle class
People consider McDonald's as a luxury to go and eat there
Socio-cultural Environment
When McDonalds entered the Pakistani market people were not very much into fast food
The rapid change of way of life which is very quick now as everyday people are running out of time.
Technological Environment
McDonalds’s introduced new food production techniques in Pakistan
Food made with the help of machines is considered more hygienic
McDonalds to be updated regularly
Market Analysis
Market definition Market size Market segmentation Countries with McDonalds Competition & Market share
Market Definition
Serving billions of various types of burgers has put a shine on this company
McDonald's is the world's #1 fast-food company by sales, with about 32,000 restaurants serving burgers and fries in about 121 countries
Market Size
In local market McDonalds is operating in these cities:
Karachi Hyderabad Faisalabad Lahore Rawalpindi Islamabad
Market Segmentation
McDonald’s uses demographic segmentation strategy with age as the parameter. The main target segments are children, youth and the young urban family.
Countries With McDonald’s
Competition
The major competition in local market faced by McDonalds is from Kentucky Fried Chicken (KFC)
Factors That Contribute Towards a Competition Are
Price
Quality of Food
Flavour
Outlets
$
Market share
McDonalds30%
KFC35%
Pizza Hut17%
Subway6%
Others12%
Sales
Current Situation – Internal
Company resources
Financial
People
Time
Skills
Financial
Fiscal Year End: December Revenue (2008): 23522.40 M Revenue Growth (1 yr): 3.20% Employees (2008): 400,000 Employee Growth (1 yr):2.60%
People
McDonald’s understands the value of both its employees and its customers
It understands the fact that a happy employee can serve well and result in a happy customer
The level of importance has changed to be in the following order
Customers
Front line employees
Middle level managers
Front line managers
Time
Customer waiting at the queues to place order
Customer waiting time
Customer waiting time at the drive through
Customer waiting for home delivery
Skills
At McDonalds educated young individuals are trained at operational as well as international level
Bench marks are set for individuals to meet on a periodic basis
Team work which is the key to success in this business
Marketing Strategies
Product Price Place Promotion
Product
Wide variety of menu items
Local flavors
Regularly renewing the menu
BCG Analysis
Pricing Strategies
Product Line Pricing Promotional Pricing Penetration Pricing Value Pricing
Product Line Pricing
Their Value Meals fall into the category of Product Line Pricing
Promotional Pricing
McDonalds always offer some sort of promotional pricing.
Penetration Pricing
Marketing campaign in order to gain some market share in the industry
Value Pricing
“This approach is used where external factors such as recession or increased competition force companies to provide 'value' products and services to retain sales.”
Place
There are total 24 fast food outlets of McDonald’s in Pakistan, and they all are located in famous areas. So far McDonald’s is only in Karachi, Hyderabad, Lahore, Faisalabad, Rawalpindi and Islamabad In future, very soon planning to expand in many cities in Pakistan.
Promotion
I’m lovin’ it campaign to attract family
Feature artists to target teenagers
The right message has to be communicated to the right audience through the right media.
Marketing Communication
Mix
Advertising
Public Relations
Direct Marketing
Sales Promotion
Financial Summary
Balance Sheet Income statement
Scenarios
Economic Slowdown Health Conscious attitude of People Increased Competition
Any Questions
THANK YOU