Comprehensive range of products and

services that fulfill all customer needs in the

field of integrated Customer Communication

Management and Enterprise Content Mana-

gement.

Effective IT solution provider with 15 years

of professional experience.

2

Information – Documents – Customers

An efficient company should be able to provide easy access to customer re-

lated documents in a format that suits the customers’ needs best.

One of the most important features of a company’s communication system

is its capability to transform incoming, unordered and locally managed in-

formation into documents that grab the attention of customers and pro-

vide real value. Today, customers expect to receive personalized messages

containing useful information. All the while, related laws and the company’s

own regulations must also be observed.

If a company tackles these tasks effectively and is able to send out docu-

ments to their customers at the right time through the proper information

channels, then this company has taken the most important steps towards

strengthening client loyalty and expanding its client base. It is also able to

give quick and proper responses to changes in the market and the legislation

environment while reducing its operational and development expenses at

the same time.

CUSTOMER COMMUNICATION MANAGEMENT

Efficient flow of information is fundamentally important for business success. Es-

sential documents must get to the right place at

the right time. Handling a huge mass of documents in a way that’s com-

pliant with the company’s business logic is a very complex task. Whoever finds a

solution to this problem is not only able to make operations

more efficient but is also able to improve client

satisfaction.

Challenges

3

PrintSoft-Hungary Ltd. has developed an own know-how,

called FlowLogic system, which provides comprehensive and

effective solutions in the field of Customer Communication

Management that becomes more and more important

nowadays.

FlowLogic enables organizations to strengthen customer relationships. In

addition, it minimizes compliance risks and reduces operating costs by

automating business-critical document processes.

FlowLogic is an IT-based Output Management technology which enables

companies to produce and archive standardized and cost-effective busi-

ness-critical documents as well as develop and maintain multi-channel

customer communication in compliance with its corporate identity.

FlowLogic offers a solution to bring B2B and B2C communication to the

highest level without any compromises. Apart from cost-optimization, it

provides centralized, simplified and automated closed workflow that can

be managed without depending on either internal or third-party systems.

FlowLogic’s integrated and scalable architecture brings a radical change in

document management workflow.

CUSTOMER COMMUNICATION MANAGEMENT

FlowLogic solution is ideal for

enterprises, with the following

parameters:

business requirements cannot be

or are not worth implementing in

the source system.

and/or more source systems

must be served,

and /or more output channels

must be served (print shops, e-

channels (EBPP systems), archive,

e-mail, sms).

there are a high number of docu-

ments, mostly invoices and state-

ments.

the complexity of documents are

also high.

high throughput is required

(hundreds of thousands per

hour).

most powerful if printing is out-

sourced (batch).

4

One solution on a single platform

The comprehensive IT solution offered by FlowLogic is able to cover every area from the source systems of the documents to physical production (printing), to the location of electronic output. It creates a solid platform that is able to provide highly sophisticated and efficient solution to such demanding tasks as data processing, designing layouts, archiving and quality as-surance. It decreases transfer time of developments, improves stability of business processes.

Efficient customer communications and marketing tools— batch-, on-demand and interactive production

Dynamic batch, interactive and on-demand communications while controlling content to ensure compliance and brand con-sistency. The ability of sending targeted messages provides a new platform for transpromotional activities. Transforming rou-tine statements into powerful marketing tools; including personalized messages on client statements increases response rates significantly and provides faster customer acquisition. It increases customer satisfaction and reduces customer com-plaints. It enables your company to gain more value from your customer base through transforming routine customer com-munications into effective marketing tools. Due to differentiated and individual customer communication, loyalty and trust can be maintained for the long term.

E-signed documents

Bypassing printing and transferring documents directly to clients via various electronic channels has become common usage.

Authorization of such documents is handled by FlowLogic’s e-signing and timestamping module that can integrate standard-

ized third party modules developed by other digital service providers.

Multichannel production

Flowlogic multichannel capabilities enable businesses to optimize communication delivery across any channel such as web, mobile, print, portal, print shops, e-channels (EBPP systems email. Receiving relevant information through the right channel.

CUSTOMER COMMUNICATION MANAGEMENT

Real benefits for the enterprise and for the clients

5

CUSTOMER COMMUNICATION MANAGEMENT

[KEY FEATURES]

Companywide unified layout

More source systems even with different

kinds of data (RDI, XML, etc.)

Each document registered in a central data-

base - the complexity of the business logic

applied only to question of information col-

lected and written into the database records

Logical inserting - documents even coming

from different source systems for the same

address go into the same envelope

Parking documents - some source systems

cannot store documents longer that a par-

ticular period, the documents however need

to be sent out with different frequency

Scheduled output of documents - some kind

of documents need to wait for others or

must be issued after a specific time period

Quality control on both layout (QM) and

source date check (DataControl) level

Follow up of each processing steps of the

documents (PReS, print-shop, etc) - feedback

to the source systems

Targeted and personalized marketing mes-

sages

Both batch and on-demand printing. - on-

demand documents can be directed into

batch processing

Simple integration—SAP (ISU, FICA), virtual

printer, web service

Integrated archiving solution (SAPERION)

Process monitoring, feedback and reports

for SLA

Document tracking on database level

Integrated e-sign and timestamp features

ROI realized in a few months

By implementing the system, a company realizes immedi-ate direct and indirect reduction of expenses. Every proc-ess is automated and controlled in a centralized and inte-grated system, therefore a quick ROI is guaranteed. [ways to reduce expenses]

Reduction of cost of printing, papers and mailings:

optimized layouts for printing— reduced number of

printed documents, thus reduced amount of raw

materials and mailings

Delaying and parking of excerpts, following appendi-

ces, creating mass excerpts

Enveloping excerpts

Double-checking reduces the number of lost ex-

cerpts

Favorable price deal with Printshops (printshop inde-

pendency)

Decreasing development costs – integrated platform

Reducing human resources costs by simplifying proc-

esses

6

The FlowLogic technology—

The simple way of process

FlowLogic is able to manage the entire life-cycle

of documents.

Integration

Implementing FlowLogic enables users to capture

data from various sources, create and process

standardized documents (individual or mass

documents, e-mail, internet, front office, etc.).

Business, IT and management requirements can

be coordinated to meet each other.

Modularity

The technology of FlowLogic and its modular

structure allows scalability according to versatile

demands, and its standard open interface en-

ables integration into any IT environments. Fur-

thermore, the closed workflow serves the high-

est level of data security required by financial

institutions and insurance companies. FlowLogic

ensures compliance with legal provisions and

standards, whilst enabling the creation, process-

ing, modification and version control of stan-

dardized documents.

Architecture

FlowLogic creates a bridge between source sys-

tems and print shops. Although FlowLogic has its

own output system for archiving, it can also work

with third-party archiving systems.

FlowLogic is able integrate all printing routes

within a company, thus creating a system of uni-

fied form, unified development and unified op-

erations. Therefore, each FlowLogic service is

accessible independently from the source system

and printing route.

CUSTOMER COMMUNICATION MANAGEMENT

FLOWLOGIC VIRTUAL QUEUE Capturing source files, hotfolder, via webservice, merge

and control.

FLOWLOGIC PROCESSING Processing source files prior to printing; sorting, item sort-

ing, redacting, enveloping, printing technology, parking,

delaying, managing the serial number of checks.

FLOWLOGIC LAYOUT&STREAMING Layout designing system and output creation; Drag&Drop

design, OMR, Barcode, tray and enveloping control, out-

puts (PCL, AFP, PDF, PS,…) .

FLOWLOGIC QM Production and approval of PDF samples; creating both

random and VIP groups, multi-level approval.

7

CUSTOMER COMMUNICATION MANAGEMENT

FLOWLOGIC CM

Implementing client campaigns; defining campaigns, segmenta-

tion, simulation and follow-up.

FLOWLOGIC ADMINISTRATION Administration, statistics, integrity-check.

FLOWLOGIC REPOSITORY Layout version tracking; storing of templates and resources. Acti-

vating templates, registering validity period. Managing user au-

thorization levels.

FLOWLOGIC AUDIT FlowLogic system level logging; Document-level logging of the

entire process, creating statistics. Standardized logging of user

interactions with any FlowLogic application.

FLOWLOGIC MARKETING: Attaching marketing messages based on input data, recording

obligatory and optional messages, creating conditions.

FLOWLOGIC ESIGN Managing e-signing and timestamps independently from the

service provider; authorized archiving, electronic invoice, elec-

tronic excerpt, XML and PDF embedding.

FLOWLOGIC DATACONTROL Verifying source data; customizable filtering of input data,

approval, disqualification.

FLOWLOGIC ARCHIVE Archiving electronic objects; mass archiving, catastrophe toler-

ance, annotation.

8

Simplicity – controllability – speed – automation – savings

The right data to the right person, delivered in a safe and accessible format – in order to implement this principle at a company that produces a large amount of documents, a reliable and capable system is needed. The basis is a structured and standardized document processing system that is easy to control. Thinking in systems – this is the heart of business flow management. Opti-mized processes offer more efficiency, flexibility, speed, simplicity and security. To sum it up: this means better operations and increased income. Minimized risk and maximized profit. The key to success is mobility. Having access to data and applications from any-where, anytime: a common demand in today’s world. Modern content manage-ment systems must be able to provide access to information for mobile devices. But only for those who have the proper authorization.

[what ECM means?]

+ A revision-proof archive

+ A centralized platform for enterprise-wide document management

+ A system for electronic record management

+ Process-based workflow

ENTERPRISE CONTENT MANAGEMENT

Challenges

Producing documents that contain important information and improve customer

satisfaction is not sufficient in itself. Defined by the related laws and the com-

pany’s own inner regulations, documents also need to be stored in a secure envi-

ronment in such a way that maintaining the archive should be cost-efficient while

access to any piece of stored documents should be very fast. If the num-

ber of documents is huge, a clever system is

needed. This also improves the company’s competitiveness on the long run.

9

Everything is simple to manage

– for peace of mind

SAPERION offers solutions that

are specially tailored to han-

dling each area of the enter-

prise where documents play a

major role.

[major components of SAPERION]

DOCUMENT MANAGEMENT - Organize, structure, manage, ar-chive.

Throughout the enterprise, documents are subject to these four activities, regardless of their format or content. By providing these core functions, the SAPERION ECM platform sets the stage for a new level of efficiency. Documents are archived in electronic re-cords or registered in filing plans to ensure that authorized people can access precisely the information they need. At the same time, the SAPERION ECM platform protects all documents from manipula-tion or even deletion. So you enjoy the peace of mind that comes from knowing that valuable content is secure for the long-term without risk of revisions.

Document archiving, especially in view of legal requirements - Making information useful.

For maximum benefit, information must be presented to employees in a way that lets them complete their responsibilities as quickly, easily, and reliably as possible. SAPERION solutions provide access to information when and where it is needed. This may occur in the form of electronic records with structured access to individual documents. Or it may occur within the framework of a business process that cuts across the entire en-terprise. Our solutions like Accounts Payable, HR Records, and Contract Records are designed to make your workflows more efficient than ever before.

Integrating these documents into business processes, making information accessible.

In the past, most documents originated as letters and faxes. But today, documents can originate from just about anywhere, such as an SAP sys-tem, the Internet, or in the form of an e-mail. Our solutions consolidate all of these forms of information and their sources. As a result, you don’t need to be concerned about the source of a document any more or worry about where and how to find the information. Instead, you simply turn to the SAPERION ECM platform. [Source: SAPERION AG]

ENTERPRISE CONTENT MANAGEMENT

[About SAPERION in a nutshell]

SAPERION is a high-capacity and scal-

able software tool for recording, proc-

essing, distributing, moving and revi-

sion-proof archiving of documents

and corresponding information. The

system provides solutions to compa-

nies in any field and of any size to

handle the essential challenges of in-

formation flow.

The system optimizes workflow by

providing legal compliance through

the transparency of information struc-

ture. SAPERION supports standard

industry solutions and ensures that

values of IT-infrastructure and knowl-

edge base are preserved.

Stable background, solid know-

how, market leading solutions

– nearly 2000 clients world-

wide

10

A PrintSoft-Hungary Ltd.

PrintSoft-Hungary offers high-end software-based solutions for output

management, electronic document management, and electronic invoicing

for medium and large-sized enterprises. The company offers the entire

spectrum of products of PrintSoft Group® and SAPERION AG, as well as

software and hardware products from qualified partners. These products

provide safe, stand-by function and operation environment for their users.

Founded in 1998 as the Hungarian business partner of PrintSoft® Group,

the company, building on its experiences of the past one and a half dec-

ades, developed its own know-how: the FlowLogic System. It offers exten-

sive and efficient solution in the ever more important area of CCM.

Due to its extensive experiences, the company has become a market leader

in the field of output management in Hungary. The nearly one quarter bil-

lion documents processed annually by its clients speak for the merits of this

company.

+ printsoft.co.hu

[our experience in numbers]

established in 1998 –

nearly 15 years of experi-

ence

highly-qualified employees

ISO 9001:2001 certified

processed documents for

printing: almost 300 mil-

lion/year (FlowLogic)

processed electronic in-

voices: about 20 million/

year

almost 1.5 billion archived

documents (Saperion)

11

The specialized and high-level expertise of

PrintSoft-Hungary Ltd. enables the com-

pany to provide a full spectrum of solu-

tions to its clients including project man-

agement, planning and development

tasks, and also continuous service, system

and operation support.

The key of our success is the solution-based ap-

proach where efficiency is not measured by the

number and performance of products, but our cus-

tomer’s remarkable cost-savings and improvements

of their business processes.

Development of business-critical applications de-

mands extensive knowledge and usage of current

technologies and tools, as well as systematic assess-

ment and planning in the spirit of quality assurance.

Our result-oriented and experienced team has very

close cooperations with our customers and never

gets stuck in certain technologies. Our creative de-

velopment activities are made within the frame-

work of our customized and integrated workflow

services.

PROFESSIONAL SERVICES & SUPPORT

[full-range of services]

Consultancy from concept to completion to help

realize the highest ROI

Implementation to have faster access to the appli-

cations while risks and operational changes re-

main under control—conceptual planning, techni-

cal- and project planning, project management,

testing and quality assurance

Easy and quick integration into systems and archi-

tectures applied by the companies

Operation models customized to individual re-

quest - in house or SaaS (Software as a service )

operation solutions

Customized technical support solutions depending

on the customer’s demand and the type of opera-

tion - 24/7 after-sales service, dedicated contact

person, hotline service, special security service for

top-priority system errors

Individual software development and standard

solutions - based on standard products, we also

deliver individual solutions which require out-

standing technology and special knowledge

Training packages and documentations for spe-

cific business needs in order to realize successful

projects and give certification so that the company

is able to run the systems in its own IT environ-

ment

12

OBJECTIF LUNE

Montreal-based Objectif Lune is the leading provider of comprehensive software solutions for

document lifecycle management from entry-level to enterprise-wide applications. In 2011, Objectif

Lune acquires global operations of PrintSoft, a member of Australia Post. With a presence in 50

countries, Objectif Lune and PrintSoft cumulate a total of 50 years of expertise with over 25,000

implementations.

PRINTSOFT

Founded in Melbourne in 1989, PrintSoft pioneered PC-based high-speed data composition tech-

nology that revolutionized document production. Today PrintSoft has more than 5000 document

production systems installed in 50 countries, supported by a staff of over 150 around the world.

SAPERION

Headquartered in Berlin, SAPERION AG is a developer of a high-performance software platform for

Enterprise Content Management for archiving, document management and workflow manage-

ment. Stable background, solid know-how, market leading solutions – nearly 2000 clients world-

wide.

PrintSoft-Hungary maintains worldwide co-operations with

outstanding solution providers in the field in order to

satisfy the needs of its clients at the highest technological an professional levels.

13

AIA

Established in The Netherlands in 1988, Aia Software BV is the global developer and supplier of the

ITP (Intelligent Text Processing) Document Platform, the leading solution for the production and

distribution of business-critical document output based on application data. It is currently used by

more than 1000 organizations in more than 30 countries worldwide.

COMPART

Compart AG is the leading provider of platform-independent output management solutions. Under

the trademark DocBridge®, a range of products offer outstanding flexibility and efficiency to pre-

pare, process and deliver large amount of data and documents for different, even special output

channels

ABBY

ABBYY started development in 1989 in the areas of artificial intelligence based applied linguistics

and document recognition, which led to the development of its first and most acclaimed software,

the ABBYY FineReader, an application for optical character recognition. A further result of its re-

search is the FlexyCapture product family, which was specifically developed for the dynamic recog-

nition and processing of unknown document and data types.

14

Utilities

The importance of cost-effective and customer-oriented approach is increasing.

Solutions offered by PrintSoft-Hungary ensure the production of standardized,

easy to manage and cost-effective statements. Besides their original function,

the statements (invoices, notes, DM-messages) provide an additional channel of

communication for delivering promotional messages in a legally compliant way.

Telecom

Accelerated product innovation process, complex coordination of tasks and the increasing demand to provide information to customers and partners stimulate companies and the entire telecommunication sector to regularly come up with new developments. Centrally managed and locally customized cost-effective IT solutions for data management and archiving are essential today.

Government

Increasingly strict international and domestic regulations, pressure to become more efficient, communication with citizens, and information to the public and private sectors all have the same requirements. PrintSoft-Hungary has a proven its competence in the government and public administration sectors to make the workflow simpler and more efficient in the public offices and authorities.

Financial service providers

PrintSoft provides complete and integrated solutions for the banking and insur-ance sectors. These solutions are compliant with legal regulations regarding document-based communication, while also provide an advanced tool for mar-keting communication tasks.

Industry, logistics

Globally distributed information systems, process automation and instant ac-

cess to customer data are basic requirements by these companies. Key factors

of successful operation are digitalization of paper-based business processes and

support of production procedures and quality assurance management using

electronic document management systems. Considerable cost-saving can be

achieved by establishing transparency and traceability of documents produced

in compliance with international provisions.

SERVING THE NEEDS OF THE INDUSTRY

15

PrintSoft developed its solutions by focusing on the most significant sectors in the in-

dustry, considering the different demands and expectations of these sectors. Long-

term experience coupled with its prestigious cus-

tomer base ensures that demands of the industry

can be fully satisfied by Printsoft’s solutions.

CP-FLOWLOGIC-SAPERION-SALESV1-2013-03-13/en PRINTSOFT assumes no liability for misprints or printing errors nor for incorrect or incomplete information

Could the operation of your company be more

efficient?

The solutions offered by PrintSoft-Hungary have proved

their worth; using our services, mid-sized and large enter-

prises in various industries, public administration institu-

tions, and public utility companies experienced outstanding

results in the areas of communication and document man-

agement as well as in optimizing their business processes.

Both quality of service and client satisfaction improved sig-

nificantly, while costs were reduced radically.

PrintSoft-Hungary Ltd.

address: H-1146 Budapest, Hermina str. 17.

web: www.printsoft.co.hu ● email: info@printsoft.co.hu

phone: +36 1 471 9664 ● fax: +36 1 471 9665

tax no.: 11956925-2-42 ● EU tax no.: 11956905

Budapest Bank IBAN:

HU10-10102237-78187200-00000003

registry no.: 01-09-685130