Process Modeling with ARISWhy students around the world like to learn BPM based on ARIS

Dieter W. Storr – www.storrconsulting.com

12 May 2011

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Contents

• Textbooks in 3 Languages

• The ARIS House

• Divide The Process in Views

• Each View Has Models

• Example "Improve Process"

• Process-oriented Thinking and Modeling

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Business Process Modeling

VACDValue-added Chain

Diagram

eERMextended Entity

Relationship Model

PCDProcess Chain

Diagram

BPR Business Process

Re-engineering

eEPCextended Event-driven Process Chain

KSDKnowledge Structure

Diagram

Students Learn

• Basics of Process Organization

• Computer Usage

• Process Optimization with ARIS

• System Administration

• ARIS Methodologies

• Essential ARIS Concept of Views

• Case Study ‘The Freight-Forwarding Agency’

• Document and Workflow Management

• Tool-Supported Project Execution

• Practical Modeling Examples, Exercises, and Solutions

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Translated by Dieter W. Storr

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Learning BPM by Building the

ARIS House

Breaking down the

complexity of the

process into single

Views

Textbook in German

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• 3rd Edition – ARIS V7.1• ISBN 978-3-8348-0606-

2• Publisher Vieweg +

Teubner, 2010• With downloads

Textbook in English

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• 1st Edition – ARIS V5 and 6

• ISBN 3-528-05804-8• Publisher Vieweg

Wiesbaden and Springer New York, 2002

• Temporarily out of stock

Translated by Dieter W. Storr

Textbook in Japanese

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• Publisher Thomson Learning Japan, 2002

• Based on the English version

• Temporarily out of stock

Business Process Modeling

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ARIS (Toolset) – Business Architect

Architecture Integrated Information System

2004: Leading tool worldwide more than 40,000 licenses

Used by

• 50+ German Universities

• 40+ US and Japanese Universities

Using ARIS to Teach BPM

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More than 100 German

professors selected this book

as the standard textbook for

business process modeling of

computer science in economics.

Source: wiwi-online.de

Teaching BPM by Using ARIS

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Examples

• Prof. Dr. Heinrich SeidlmeierUniversity of Applied SciencesRosenheim, Germany

• Prof. Masahiro Horiuchi Prof. Masao TanakaAoyama Gakuin University Tokyo, Japan

• HSZ-T - Hochschule fuer Technik Zurich, SwitzerlandSoftware Engineering

Business Process Modeling

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Concept and Software Tool

• Concept: Framework for the description of commercial enterprises as well as business management application systems.

• This concept is realized in the form of a software tool

Descriptive Levels in ARIS

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Problem Definition

Information Technology

Requirements Concept

IT Concept

Implementation

The ARIS House of Business Engineering

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The ARIS House

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Problemstellung

Fachkonzept

Fachkonzept

DV-Konzept

Implementierung

Implementierung

Organization View

Problem Definition

Requirements Concept

IT Concept-

Implementation

Requirements Concept

IT Concept

Implementation

Requirements Concept

IT Concept

Implementation

IT Concept

Implementation

Requirements Concept

Control (Process) View Function ViewData View

Organizational View

Organizational Chart with Organizational Units

( = task performers)

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Organizational View

Extended Organizational Chart with Positions,

which normally are filled by one person

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The ARIS House

Problemstellung

Control (Process) View Function View

Fachkonzept

Fachkonzept

DV-Konzept

Implementierung

Implementierung

Organizational View

Problem Definition

Data View

Requirements Concept

IT Concept-

Implementation

Requirements Concept

IT Concept

Implementation

Requirements Concept

IT Concept

Implementation

IT Concept

Implementation

Requirements Concept

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Data ViewEnhanced Entity Relationship Model (eERM)

A complex structure must be created primarily from entity, attribute, and relationship types

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Data View

Enhanced Entity Relationship Model (eERM)

Attribute Allocation Diagram

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The ARIS House

Problemstellung

Control (Process) View Function View

Fachkonzept

Fachkonzept

DV-Konzept

Implementierung

Implementierung

Organizational View

Problem Definition

Data View

Requirements Concept

IT Concept-

Implementation

Requirements Concept

IT Concept

Implementation

Requirements Concept

IT Concept

Implementation

IT Concept

Implementation

Requirements Concept

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Function View

Function Tree

To reduce the complexity, functions are separated. The function tree shows this hierarchical separation.

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Function ViewObjective Diagram (top and sub-objectives)

Defines enterprise goals and constructs objective hierarchies.

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The ARIS House

Problemstellung

Control (Process) View Function View

Fachkonzept

Fachkonzept

DV-Konzept

Implementierung

Implementierung

Organizational View

Problem Definition

Data View

Requirements Concept

IT Concept-

Implementation

Requirements Concept

IT Concept

Implementation

Requirements Concept

IT Concept

Implementation

IT Concept

Implementation

Requirements Concept

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Control (Process) View

“Lean” Event-driven Process Chain (EPC)

A coherent chain of events and functions

that represent the logical sequence of a

process, while indicating how to control

an operational process.

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Control (Process) View

input or output data; performing organizational units

or positions; utilized application systems; etc..

Just a model!

Extended Event-driven Process Chain (eEPC)

eEPC results from a lean EPC, expanded with statements such as

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Control (Process) View

Function Allocation Diagram (FAD)

Mainly used to represent the input/output data of a function graphically.

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Control (Process) View

Value-added Chain Diagram (VACD)Represents the processes of the upper, or strategic, enterprise levels. It

serves mainly as an introductory-overview model.

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The ARIS House w/ Models

Control (Process) View Function View

Implementierung

Organizational View

Problem Definition

Data View

Requ

irem

ents

Con

cept

Process Chain Diagram (PCD)

Organizational Chart

EntityRelationship

Model (eERM)

Event-driven ProcessChain (eEPC)

Function AllocationDiagram (FAD)

Value-added Chain Diagram

Function TreeObjective Diagram

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Example “Improve Process”

• The order process of books for the university takes far too long -- in the opinion of most of the professors

• A process chain diagram shall depict the library’s status quo

• Create a model of the process

• Determine weak points

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May 2004

Dieter W. Storr -- info@storrconsulting.co

m

31

Example “Improve Process”

The process:

•Book requirement occurred

•Professor must fill out an ordering form

•He must get: author, title, publisher, price

•Send application to the budget representative for approval and signature

Example “Improve Process”

• The process:

• Budgetary funds available?Professor’s book request is rejectedProfessor receives form with OK

• Sends application to the library

• Library examines list of book wholesalers

• Book will be ordered at a dealer

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ProcessChainDiagram (PCD)Colored Columns- Event- Function- Data- Media- To- Organizational Objects

Ereignis Funktion Daten Medium An... Org.-Einheit..

..

.

Bookrequirementhas occured

Bookdataexist

Fill outordering

form

Getbookdata

Professor

Book data

Book data

Orderingis filled

out

Budgetrepresentative

Approvethe

application

Fundsare

available

Fundsare not

available

Orderingform

Professor

Reject theapplicationwith remark

Return theapplicationwith remark

Rejectionarrived

Applicationwith signature

arrived

Library

Libraryemployee

Forward theapplication

to the library

Applicationarrived

Orderingform

Bookis not

available

Bookis

available

Orderbook

Orderwas

successful

List ofwholesalers

Examinelist of

wholesalers

List ofwholesalers

Investigatea suitablewholesaler

Sendnegative newsto the customer

Orderbook

Orderingform

Orderwasn't

successful

Wholesalerwasn'tfound

Wholesalerwas

found

Orderwas

successful

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Example “Improve Process”

Weak Points:

•Process without IT support (DB, Internet)

•Budget representative (autonomous purchasing budgets)

•Library should not be used to check wholesalers (Internet)

•Information policy (book ordered or explanation for denial)

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Example “Improve Process”

Examine more closely:

•Critical bottleneck is the library

•Data flow “Examine Wholesaler List” should be analyzed more precisely

•Wholesaler list doesn’t exist at all

•Dealer card index, Excel file, handwritten list

•“Guarded” by Ms. Maier, at the library

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Example “Improve Process”

Check and analyze more:

•Create an Extended Event-Driven Process Chain (eEPC) from the PCD

•Deposit the function “Examine Wholesaler List” in the eEPC

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Extended Event-Driven Process Chain

(eEPC)

Library

Getbookdata

Wholesalerwas

found

Examinelist of

wholesalers

Orderwas

successful

Wholesalerwasn'tfound

Investigatea suitablewholesaler

Applicationwith signature

arrived

Bookis not

available

Orderingis filled

out

Budgetrepresentative

Approvethe

application

Fundsare not

available

Orderingform

Orderwasn't

successful

Bookis

available

Bookdataexist

Professor

Return theapplicationwith remark

Libraryemployee

Bookrequirementhas occured

Reject theapplicationwith remark

Applicationarrived

Rejectionarrived

Orderbook

Book data

Fill outordering

form

Fundsare

available

Sendnegative newsto the customer

Forward theapplication

to the library

Library

Budgetrepresentative

Budgetrepresentative

List ofwholesalers

List ofwholesalers

Orderingform

Orderingform

Professor

Professor

Orderingform

Libraryemployee

Libraryemployee

Orderingform

Book data

Orderingform

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Example “Improve Process”

Function Allocation Diagram (FAD)

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Example “Improve Process”

• Finally, the professor receives his books.

Process-oriented Thinking and Modeling

Process flow in a vertical organization

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Thank You!