PRODUCTIVITY AND QUALITY - Home - MPCilmuonline.mpc.gov.my/elmu-cis/document/EnhancementProgrammes/1993.pdf · • To advise the government and private sectors on Productivity and

0000053930NATIONAL Productivity Corporation - [productivity and qualityenhancement programmes].

PRODUCTIVITYAND QUALITY•tfft

fflPGPERBADANAN PRODUKTIVITI NEGARA

DOUBLE DEDUCTION INCENTIVE FORAPPROVED TRAINING INSTITUTIONS

All manufacturing and non-manufacturing companies, regardless of

size, which undertake training in the approved training institutions like

NPC, will be eligible to claim directly from the Department of Inland

Revenue double deduction on expenses billed by the respective

training institutions.

J

53930

NATIONAL PRODUCTIVITY CORPORATION(NPC)

INTRODUCTION

Facilities Of National Productivity Corporation (NPC) iu

Training Programmes

Quality Management (QM)

Productivity Management (PR)

Human Resource Management (HR)

Production Management (PM)

Sales And Marketing (SM)

Special Programmes (SP)

International Programmes (IP)

Small And Medium Scale Industry And Entrepreneurship (ED)

3

19

29

41

49

55

61

69

Programmes At Regional Offices (REG. OFF)

Northern Region

East Coast Region

Southern Region

Sarawak

Sabah

Advisory And Consultancy Services

In-Plant Courses

Location Map

89

92

94

96

98

101

102

103

NATIONAL PRODUCTIVITY CORPORATION

PENGENALANPerbadanan Produktiviti Negara

Pusat Daya Pengeluaran Negara telah ditubuhkanpada tahun 1962 sebagai satu projek bersama diantara Kumpulan Wang Khas Bangsa-Bangsa Bersatudengan Kerajaan Persekutuan, dan Pertubuhan BuruhAntarabangsa sebagai Pentadbirnya.

Dalam tahun 1966 Akta (Memperbadankan)Majlis Daya Pengeluaran Negara Bilangan 19 telahdiluluskan oleh Parlimen dan Majlis menjadi sebuahbadan yang berkuasa sendiri mulai daripada 1 hb.Mac, 1966. Akta ini dipinda oleh Akta (pindaan)(Memperbadankan) Majlis Daya Pengeluaran Negara1975 (Akta A305 tahun 1975) sejajar dengan usaha-usaha perkembangan Pusat ini. Ahli-ahli Majlis adalahdilantik oleh Menteri Perdagangan Antarabangsadan Industri. Pusat ini diberi bantuan oleh kerajaansehingga sampai kepada masa ia boleh berdikari.

Dalam tahun 1991, Akta Majlis DayaPengeluaran Negara telah dipinda dan diluluskanoleh Parlimen dan dengan ini nama Majlis DayaPengeluaran Negara diganti dengan PerbadananProduktiviti Negara (NPC).

Peranan NPC

Perbadanan Produktiviti Negara (NPC) telahdiwujudkan untuk memainkan peranan yang pentingdalam menghayati dan mengembangkan budayakualiti dan produktiviti di kalangan tenaga pekerja,persekitaran dan iklim organisasi. Dalam usahamenerap kefahaman, kesedaran dankebolehlaksanaan budaya kualiti dan produktiviti dikalangan masyarakat industri yang menjadi matlamatDasar Pembangunan Nasional dan Wawasan 2020,NPC telah menyediakan operasi yang strategikberpandukan kepada visi, misi dan objektif berikut:

VisiUntuk menjadi institut Produktiviti dan KualitiNegara.

Misi• Untuk membantu meningkatkan Produktiviti dan

Kualiti di dalam negara.

Objektif• Untuk membangun tenaga manusia dan

enterprais ke arah kecemerlangan.

INTRODUCTIONNational Productivity Corporation

The National Productivity Centre was estab -lished in 1962 as a joint project by the United NationsSpecial Fund and the Federal Government with theInternational Labour Organisation as the executiveagency.

In 1966 the National Productivity Council (In-corporation) Act No. 19 was passed by Parliamentand the Council became an autonomous body effec-tive as from 1st March 1966. The Act was subse-quently amended by the National Productivity Coun-cil (Incorporation) (Amendment) Act 1975 (Act A305of 1975} to keep in line with the expanding activitiesof the Centre. The members of the Council areappointed by the Minister of International Trade andIndustry. The Centre is subsidised by the governmentuntil such time as it becomes self-supporting.

In 1991. National Productivity Council Act wasamended and approved by Parliament. NationalProductivity Corporation (NPC) was accepted toreplace National Productivity Council.

NPC's Roie

National Productivity Corporation (NPC) wasestablished to play an important rote in the involve-ment and enhancement of quality and productivityculture within the human resources, environmentand organisational climate. As an effort to inculcateunderstanding and awareness of quality and produc-tivity within the industries, which is the objective ofthe National Development Plan and Vision 2020,NPC has provided a strategic operation based on thefollowing vision, mission and objectives:

Vision• To be the Productivity and Quality institute in the

Country.

Mission• To help increase the Productivity and Quality of

the nation.

Objectives• To develop the human resources and enterprise

towards excellence.• To advise the government and private sectors on

Productivity and Quality issues and development• To help create local experts and expertise in the

area of Productivity and Quality, management,entrepreneurship and supervision.

fflPCE NATIONAL PRODUCTIVITY CORPORATION

• Untuk menasihati kerajaan dan sektor swastatentang isu-isu dan perkembangan Produktivitidan Kualiti.

• Untuk membantu mewujudkan pakar dankepakaran tempatan dalam bidang Produktiuitidan Kualiti, pengurusan, keusahawanan danpenyeliaan.

Kaedah-kaedah Latihan

Soal/jawab dan perbincangan adalah ditekankan.Latihan secara tidak formal dalam bentuk syarahan,perbincangan sindiket dan kajian kes boleh membawakepada suasana latihan yang sesuai bagi orang dewasa.Perunding juga mengadakan lawatan susulan untukmemberi panduan dan bantuan lanjut terutamanyamengenai projek praktikal yang dijalankan di kilangoleh peserta-peserta kursus. Kursus-kursusdiperlengkapkan dengan filem-filem yang berkaitandengan pengurusan, sessi 'role play', rakaman video,makmal komputer dan lawatan sambil belajar. Waktukursus adalah dari 9.00 pagi hingga 4.00 petang.

Permohonan Mcngikuti Kursus

Permohonan bagi mengikuti kursus-kursushendaklah dibuat dengan mcmenuhi BorangPendaftaran Kursus yang dilampirkan di dalam bukuini.

Penganugerahan Sijil

NPC mengeluarkan Sijil Kehadiran kepada setiappeserta yang menyertai semua sesi di dalam setiapkursus latihan tanpa ujian.

Maklumat Lanjut

Risalah-risalah NPC dan/atau maklumatselanjutnya boleh didapati daripada:

Pengurus Program/Pegawai Perhubungan AwamPerbadanan Produktiviti Negara,Peti Surat 64, Jalan Sultan,46904 Petaling Jaya, Selangor Darul Ehsan.Tel: 03-7557266 (15 talian)Telex: MA 36312Fax: 03-7578068

KuantanPengarah Wilayah Pantai Timur,Perbadanan Produktiuiti Negara,Tingkat 18, Kompleks Teruntum,Jalan Mahkota,25000 Kuantan.Tel: 09-501788/501789Fax: 09-508903

Method of Instruction

Questions/answers and discussions are empha-sised. Informal instruction in the form of lectures,syndicate discussions and case studies created anatmosphere conducive to adult learning. The consult-ant also carry out follow-up uisits to giue furtherguidance and assistance, particularly in the case ofinplant practical projects being carried out by thecourse participants. The courses are supplementedwith releuant management film, role play sessions,video recordings, computers and study visits. Train-ing programmes are normally conducted from 9.00am to 4.00 pm.

Admission for Courses

Application for admission should be made onthe Course Registration Form which is included withthis booklet.

Awarding of Certificate

NPC issues a Certificate of Attendance to everyparticipant who attends all the sessions of each nonexamination training course.

Further Information

NPC brochures/or any relevant informationmay be obtained from:

Programme Manager/Public Relations OfficerNational Productivity Corporation,P.O Box 64, Jalan Sultan.46904 Petaling Jaya, Selangor Darul Ehsan.Tel: 03-7557266 (15 lines)Telex: MA 36312Fax: 03-7578068

KuantanDirector,National Productivity Corporation.East Coast Region,18th. Floor, Teruntum Complex,Jalan Mahkota,25000 Kuantan.Tel: 09-501788/501789Fax: 09-508903

NATIONAL PRODUCTIVITY CORPORATION RIPEPulau PinangPengarah Wilayah Utara,Perbadanan Produktiviti NegaraBeg Berkunci 206, Jalan Bertam,13200 Kepala Batas, Pulau Pinang.Tel: 04-354709Fax: 04-354709

Johor BahruPengarah Wilayah Selatan,Perbadanan Produktiviti Negara,Tingkat 3, Bangunan Petronas,Batu 4 1/2, Jalan Skudai,Peti Surat 105,80710 Johor Bahru.Tel: 07-377422/377644Fax: 07-380798

KuchingPengarah Wilayah Sarawak,Perbadanan Produktiviti Negara,Tingkat 5, Bangunan Bank Negara,Jalan Satok,Peti Surat 2679,93752 Kuching.Tel: 082-246844/246941Fax: 082-259724

Kota KinabatuPengarah Wilayah Sabah,Perbadanan Produktiviti Negara,No. 08, Tingkat 7,BlokE,Kompleks KUWASA,49, Jalan Karamunsing,88000 Kota Kinabalu.Tel: 088-235837/233245Fax: 088-242815

Lain-lain

NPC juga bersedia untuk mengendalikan kursuspengurusan yang tidak tersenarai di dalam pro-gram latihan dan juga kursus suaikhas ataspermintaan mana-mana organisasi.

Ceramah Filem dalam berbagai aspekpengurusan boleh juga dirundingkan denganyuran yang berpatutan.

Pulau PinangDirector,National Productivity Corporation,Northern Region, Locked Bag 206,Jalan Bertam, 13200 Kepala Batas,Pulau Pinang.Tel: 04-354709Fax: 04-354709

Johor BahruDirector,National Productivity Corporation,Southern Region,3rd. Floor. Petronas Building,4 1/2 Miles, Jalan Skudai.P.O.Box 105,80710 Johor Bahru.Tel: 07-377422/377644Fax: 07-380798

KuchingDirector,National Productivity Corporation,Sarawak,5th. Floor, Bank Negara Building.Jalan Satok,P.O.Box 267993752 Kuching.Tel: 082-246844/246941Fax: 082-259724

Kota KinabaluDirector,National Productivity Corporation,Sabah.No. 08.7th Floor, Block E.KUWASA Complex,49, Jalan Karamunsing,88000 Kota Kinabalu.Tel: 088-235837/233245Fax: 088-242815

Others

NPC also undertakes to conduct managementcourses not listed in the training programme andtailor-made courses on request by any organisa-tion.Film talks on various aspects of management canalso be arranged for a nominal fee.

111

ICTPCE NATIONAL PRODUCTIVITY CORPORATION

FACILITIES OFNATIONAL PRODUCTIVITY CORPORATION (NPC)

The NPC is located in the commercial centre of Petaling Jaya and within walking distance of banks,hotels, post office, eating outlets and shopping centres. Transport by bus and taxi are easily available.

Training facilities:

23 lecture rooms• 5 syndicate/meeting rooms« library• multi-purpose hall• language laboratory• computer facility• audio-visual aids studio rooms« demonstration kitchen.

NPC HOTEL

The NPC complex also includes the NPC Hotel which offers all the facilities of a modern hotel.

RATE SCHEDULE

ROOM CATEGORY

Deluxe

Extra Bed

ECONOMY ROOM

Rates include breakfastand dinner

SINGLEM$

162.00

30.00

SINGLEM$

103.00

DOUBLEM$

178.00

DOUBLEM$

146.00

Rates above are inclusive of 5% government tax and 10% service charge.

Complimentary breakfast is provided for all rooms.

All rates are subject to alteration without prior notice.

IV

QUALITY MANAGEMENTPROGRAMMES


QUALITY MANAGEMENTVENUE : NPC, PETALING JAVA

Code

QM24

QM05

QM04

QM12

QM08

QM02

QM13

QM06

QM14

QM15

QM01

QM16

QM09

QM04

QM11

QM25

Course

5S Practices for Productivityand Quality Improvement

Implementation of ISO 9000

TQC for Supervisors

QCC Appreciation Seminarfor Top Management

QCC untuk Pemudahcara

Quality Control

QCC for Facilitators

Bengkel Alat-alat QCC

Evaluation of QCCPresentation

Seminar on Managing QCCActivities

TQC for Managers

Kern QCC

Bengkel Persembahan QCC

TQC for Supervisors

Workshop on QCC Tools forFacilitatorsI

Amalan 5S bagi PeningkatanProduktiviti dan Kualiti

Date

Feb. 18

April 6

April 19 - 22

April 21

May 10 - 14

June 14 -17

June 14 -18

July 7-8

July 13 - 14

Aug. 3

Aug. 10 - 12

Aug. 17-19

Sept. 1

Sept. 13 - 16

Oct. 27 - 28

Nov. 18

ProgrammeManager

Wenceslas. S

Gian Singh

Lilian MonicaKam

Joseph Paul

Rogayah Abdullah

Gian Singh

Lilian MonicaKam

Mohd. Anuar Abd.Karim

Joseph Paul

Joseph Paul

Joseph Paul

Mohd AnuarAbd. Karim

Mohd. AnuarAbd. Karim

Rogayah Abdullah

Lilian MonicaKam

Abu Zakie Ahmad

Fees($)

100

150

400

125

625

500

625

200

250

125

375

To beComfirmed

100

400

250

100

PEE NATIONAL PRODUCTIVITY CORPORATION

QCC CONVENTION/SEMINAR 1993

Code

QM17

QM17

QM18

QM28

QM23

Course

Mini Konvensyen QCCWilayah Tengah

Mini Konvensyen QCCWilayah Tengah

Konvensyen QCCWilayah Tengah

QCC Pre-ConventionSeminar

Konvensyen QCCKebangsaan

Date

Mac 13

July 18

Sept. 25 - 27

Nov. 29 - 30

Dec.1-2

Venue

P.Jaya

P.Jaya

P.Jaya

To beconfirm-ed

To beconfirm-ed

ProgrammeManager

Nor RobaayahMohd. Nor

Sarimah Misman

KamaruddinMohamad

R.Sugunarajah

R.Sugunarajah

Fees($)

To beconfirmed

To beconfirmed

To beconfirmed

To beconfirmed

To beconfirmed

QUALITY MANAGEMENT SEMINAR/CONVENTION 1993PROMOTED BY NPC

Code

QM27

QM26

QM29

Course

2nd Asian Congress onQuality and Reliability

InternationalConvention on QCC -ICQCC 93.

8th. World ProductivityCongress

Date

May 31 -June 3

Dec. 7-13

May 23 - 27

Venue

Beijing

Bangkok

Stockholm.

ProgrammeCo-ordinator

Osman Abu Bakar

Osman Abu Bakar

Shaik RoslinahBux

Fees($)

To beconfirmed

To beconfirmed

To beconfirmed

NATIONAL PRODUCTIVITY CORPORATION ICTPCE

QM01 TQC FOR MANAGERS

Objectives

Upon completion, the participants will:

• have acquired the basic concept of TQC andbe familiar with the philosophy, objective andbenefits of TQC

• be able to apply the motivation techniques forTQC activities

• be able to apply the various tools for qualityplanning and improvement

• be able to understand how to implement TQC

Contents

• Introduction to TQC• Quality planning, control and improvement• Motivation and training for quality improve-

ment• An appreciation of the 7 QC tools• Management Tools for QC• Implementation of TQC

Methodology

• Lecture• Exercise• Case study• Film/Slide shows• Plant visit

Who should attend.

Managers, Senior Executives and Departmental Heads who wish to acquaint themselves with TQCconcept and practice and to acquire the ability to use the tools for QC to improve quality through TQC.

QM02 QUALITY CONTROL

Objectives

On completion of the course the participants will:

• be in a better position to apply the techniquesand methodologies

• have a better application knolwledge in thestatistical techniques involved

Contents

• Quality and quality control• Operator and quality control• Basic understanding of statistics• Quality problem resolving* Frequency Distribution* Control charts• Process capability studies• Operational characteristics• Quality costs• Statistical quality control

Methodology

• Case studies• Exercises• Open discussions

Who should attend

Heads of Departments, Training Personnel. Quality Control Staff and others who have a direct or indirectinterest in ensuring quality.


QM04 TQC FOR SUPERVISORS

Objectives

Upon completion the participants will:

• be able to appreciate the basic concept and beaware of the philosophy, objective and ben-efits of TQC

• be familiar with the concept of quality im-provement process

• be able to apply the various tools for qualityimprovement

Contents

Introduction to quality and Total QualityControl

Role of supervisors in TQC

The concept of Quality Improvement

The 7 QC Tools and their applications

An appreciation of Management Tools forQC

MethodologyLectureExerciseCase studiesFilm/Slide shows

Who should attend

Supervisors, Foremen, and Supervisory Personnel who are directly involved or who will be involved inquality improvement activities.


QM05 IMPLEMENTATION OF ISO 9000

Objectives

Upon completion, the participants will be able to:

• understand the requirement for the imple-mentation of ISO 9000

• understand what is Quality System and itsstructure

Contents

Background to ISO 9000

Quality System - What are they.

Structure of the Quality System

Understanding ISO 9000 Quality Standard

Exercise - Interpreting the standard

Methodology

LectureExerciseGroup discussion

Who should attend

Managers. Senior Executives and Departmental Heads who wish to know more about ISO 9000.

QM06 BENGKEL ALAT-ALAT QCC

Objektif

Mernberikan kemahiran kepada ketua-ketuaKumpulan QCC di dalam memahami danmenggunakan alat-alat QCC.

Mernberi latihan dalam amalan alat-alat statistikdalam aktiviti QCC.

Kandungan

Cungkilan budi

Rajah Ishikawa

Pareto

Histogram

Graf dan Carta

Metodologi

SyarahanLatihanBengkel

Peserta

• Ketua-ketua kumpulan QCC dan juga ahli-ahli yang berpontesi sebagai ketua (bakal ketua}.


QM07 QCC UNTUK KETUA KUMPULAN

Objektif

Memberikan pengetahuan QCC kepada ketuakumpulan:

• Memberikan kemahiran-kemahiran yangberkesan untuk membentuk dan mengetuaikumpulan-kumpulan dalam aktiviti-aktivitimereka.

• Memberikan kemahiran persembahan QCCyang berkesan.

Kandungan

Falsafah dan Konsep QCCKebaikan-kebaikan/faedah-faedah QCCKepirnpinan dan perhubungan sesamamanusia dalam QCCKemahiran-kemahiran sosial dalam QCCAlat-alat dan teknik-teknik QCC bagimenyelesaikan masalahKemahiran-kemahiran dalam persembahanMengendalikan rnesyuarat QCC

Metodologi

SyarahanLatihanKajian Kes

Pcserta

Penyelia-penyelia, foreman, ketua-ketua bahagian pengeluaran dan semua ketua-ketua yang berpotensimengetuai QCC yang diperkenalkan oleh pemudahcara-pemudahcara.

QM08 QCC UNTUK PEMUDAHCARA

Objektif

Memahami konsep asas operasi dan falsafahQCC

Untuk membantu dan membimbing ahli-ahliQCC

Topik

Falsafah. konsep, objektif, faedah & operasiQCC

Organisasi & pentadbiran QCC

QCC sebagai faktor motivasi

Alat-alat & teknik penyelesaian masalah

Kemahiran persembahan

Kriteria penilaian

MetodologiSyarahanKerja projek

Peserta

Ketua-ketua Jabatan atau bahagian, pegawai-pegawai bahagian latihan yang terlibat secara langsungataupun tidak langsung di dalam aktiviti QCC.


QM09 BENGKEL PERSEMBAHAN QCC

Objektif

Mengenalpasti cara-cara menghasil danmenyampaikan satu projek QCC yang baik

Menerangkan penggunaan alat AVA di dalampersembahan projek QCC

Menerangkan kriteria penilaian di dalampersembahan projek QCC

Kandungan

Bagaimana merangka kertas projek

Menggunakan AVA dengan berkesan

Langkah-langkah membuat persembahan

Soal jawab dalam QCC

Mctodologi

SyarahanLatihan

Peserta

Ketua Kumpulan

QM10 BENGKEL KEPIMPINAN QCC UNTUK KETUA KUMPULAN

Objektif

Memberikan kemahiran di dalam kepimpinandan juga pembentukan kumpulan.

Memperlihatkan kepentingan kepimpinan danpembentukan kumpulan dalam QCC

Kandungan

Kepimpinan dalam QCC

Pembentukan kumpulan dan QCC

Kerjasarna dan penglibatan ahli kumpulan

Metodologi

SyarahanLatihanBengkel

Peserta

• Ketua kurnpulan QCC dan juga ahli-ahli yang berpotensi sebagai ketua (bakal ketua)

UTIPG NATIONAL PRODUCTIVITY CORPORATION

QM11 WORKSHOP ON QCC TOOLS FOR FACILITATORS 1̂«

Objectives

• To understand QCC tools and its applicationin problem solving

• To acquire an understanding of the principlesunderlying the various techniques of qualitycontrol

• To develop skills in applying the techniques ofquality control, especially those of controlcharts, sampling, problems of quality controland finished product quality control.

Contents

* Basic concepts of quality control

• Data collection, presentation and analysis

• Pareto Diagram

• Histogram

• Charts

• Practical case study

Methodology• Lectures• Exercise• Groupwork

Who should attend

Facilitators

QM12 QCC APPRECIATION SEMINAR FOR TOP MANAGEMENT

Objectives

To enable participants to:

• appreciate and evaluate the QCC conceptand philosophy

• identify a QCC structure and its functionswithin an organsation.

• understand the role of management in intro-ducing and sustaining QCC activities.

• determine the feasibility of QCC activities intheir own organisations.

Contents

• QCC concept, philosophy and objectives

• Benefits of QCC

* Management role in introducing and sus-taining QCC activities

• QCC organisation structure

• QCC readiness survey

Methodology

* Lectures• Workshops

Who should attend

Chief executives, directors, managers, senior executives, departmental heads and other senior personnelwho wish to acquaint themselves with the QCC concept and practice.

10


QM13 QCC FOR FACILITATORS

Objectives

To provide an understanding of the basicconcept, operation and philosophy ofQCC.

To enable participants to train and guide QCCmembers and to facilitate them in carrying outtheir projects.

Contents

QCC concepts, objectives, benefits and itsoperation.

QCC Tools - approach and techniques

QCC implementation procedure

Evaluation criteria

MethodologyLecturesProject work

Who should attend

Head of departments, managers, training personnel, and those who are involved in managing orfacilitating QCC activities.

QM14 EVALUATION OF QCC PRESENTATION

Objectives

To enable participants to

« understand the factors taken into considera-tions when evaluating QCC presentations

• develop skills in judging QCC presentations

Contents

The PDCA process

The evaluation criteria for QCC presenta-tions

Practice and feedback

Methodology

LecturesExercisesWorkshops

Who should attend

QCC facilitators and other executives who may be required to act as judges during QCC presentations

11


QM15 SEMINAR ON MANAGING QCC ACTIVITIES

Objectives

To provide a forum for QCC practitionersto exchange experience in managing QCCactivities

Topics

Project selection

Planning and scheduling meeting andactivities

Getting participating

Incentives and motivation

Budgeting for QCC

Methodology

Case presentationsGroup discussion

Who should attend

Heads of departments, facilitators and others responsible for managing and sustaining QCC activities inan organisation.

QM16 KEM QCC

Objektif

Mernahami dan menambah sifat-sifatkepirnpinan yang sedia ada.

Menambah kepakaran di dalampengalaman alat-alat QCC di dalamkegiatan QCC

Menambah taraf keyakinan diri semasamenyampaikan persembahan QCC denganbantuan alat-alat pandang dengar

Kandungan

Latihan-latihan kumpulan

Kegiatan riadah

Bengkel

Metodologi

BengkelSyarahanLatihan

Peserta

Ketua dan ahli kumpulan

12


QM17 MINI KONVENSYEN QCC

Objektif

Member! pendedahan kepada kumpulanQCC yang baru ditubuhkan dalarn membuatpersembahan di hadapan orang ramai

Memberi peluang bertukar pengalamandalam kegiatan QCC

Memberi dorongan kepada kumpulan QCCyang baru ditubuhkan untuk menunjukkankeupayaan kumpulan di dalammelaksanakan projek.

Kandungan

Persembahan oleh Kumpulan-kumpulanQCC yang baru

Pescrta

• Ahli kumpulan QCC terdiri dari kumpulan-kumpulan QCC yang berusia kurang daripada 2 tahun

• Tidak pernah rnenyertai mana-mana konvensyen (mini/wilayah/kebangsaan) sebelumnya.

• Pemerhati terbuka kepada semua yang ingin mendapatkan pendedahan kepada pencapaiankumpulan-kumpulan QCC.

QM18 KONVENSYEN QCC WILAYAH

Objektif

Memilih kumpulan kawalan mutu yang terbaiksekali untuk rnenyertai Konvensyen QCCperingkat Kebangsaan

Memberi peluang kepada QCC di organisasianda bertukar pengalaman dengan QCC diorganisasi lain di Malaysia

Menggalakkan pemesatan kegiatan QCC diseluruh negara

Membolehkan organisasi-organisasi yangbaru menceburkan diri dalam QCCmengambil contoh dari organisasi yang lebihberpengalaman

Kandungan

Persembahan oleh kumpulan-kumpulanQCC

Pescrta

• Peserta - Kumpulan Kawalan Mutu yang terbaik dari organisasi dijemput menyertai konvensyen ini.

• Persembahan - Kami juga menggalakkan pernyertaan dari sebanyak organisasi yang mungkin. Walaubagaimanapun, NPC berhak membuat keputusan muktamad berkenaan penerimaan pencalonan.

• Pemerhati - Penyelia-penyelia, pengurus-pengurus, pemudahcara, penggalak-penggalak, ahli-ahlidan bakal ahli QCC, Wakil-wakil Kesatuan Sekerja dan semua yang berminat dengan kegiatan QCC.

13


QM23 KONVENSYEN QCC KEBANGSAAN

Objektif

Menggalakkan perkembangan QCC di seluruhnegara untuk menjadi amalan hidup pekerja

Menghargai penglibatan pekerja dalammengemukakan dan menyelesaikari masalahdi tempat kcrja

Sebahagian daripada usaha un tukmeningkatkan produktiuiti dan kualiti negara

Kandungan

Persembahan oleh Kumpulan-kumpulanQCC yang terpilih dari Konvensyen Wilayah.

Pescrta

• Permohonan adalah dipelawa dari organisasi swasta untuk menyertai konvensyen tersebut

• Ketua-ketua Jabatan, Pengurus-pengurus Bahagian Perjawatan dan kakitangan, Bahagian KawalanMutu. Penyelia dan Pemudahcara serta ahli-ahli QCC yang terlibat.

QM24 5S PRACTICES FOR PRODUCTIVITY & QUALITY IMPROVEMENT

Objective

At the end of the course participants should beable to:

• Understand the importance and theconcept of 5S

• implement at as a basis for other improve-ment activities.

Contents

• Introduction

- Housekeeping- Workplace organisation- 5S for Good Housekeeping Practices

• The importance and benefit

• 5S

« integrating 5S as a basic for improvementactivities

• Guidelines on implementation

Who should attend

Those interested to improve their housekeeping or involved with any improvement activity

14


QM25 AMALAN 5S BAG! PENINGKATAN PRODUKTIVITI & KUALITI

Objektif

Di akhir kursus ini, diharap peserta akan:

• Memahami konsep 5S dan yakin dapatmetaksanakan bersama lain-lain aktivitipeningkatan

Kandungan

Pengenalan

- Penjagaan kebersihan- Penyelenggaraan tempat kerja- Amalan penjagaan kebersihan secara 5S

Kepentingan dan faedahnya

5S

Integrasi 5S sebagai asas lain-lain aktivitipeningkatan

Perlaksanaan

Metodologi

CerarnahPerbincangan

Peserta

Semua yang berminat untuk meningkatkan lagi tahap kebersihan atau mereka yang terlibat dalam aktivitipeningkatan produktiuiti dan kualiti.

QM29 8TH. WORLD PRODUCTIVITY CONGRESS

Objectives

To study productivity in relation to the worldaround us and to formulate strategies for promo-ting productivity on a global scale.

Theme

The Market Economy - The strategy for growth

Who should attend

Company executives, government leaders, engineers, economist and other industrialists and researcheswho are involved or interested in productivity issues.

15


QM27 2ND ASIAN CONGRESS ON QUALITY & RELIABILITY

Contents:

Paper presentations concerning the Theme

Technical visits

Sightseeing to famous hitorical sites aroundBeijing

Post Congress Tours (optional)

Objectives:

To discuss and find out practical ways ofadvancing Quality that suit to different situa-tion

To share views, knowledge and experienceamong the participants

To promote Quality & Reliability ideas in theregion

Who should attend:

CEO's. HR and Training Managers. QC Managers and Supervisors and those who are involved andinterested in implementing QC activities in their organisation.

QM26 ICQCC '93 - BANGKOK

Objectives:

To share views and experience of imple -menting QCC activities with internationalpariticipants

To gain knowledge of implementing QCCin the school environment

To enjoy memorable sights and scenes ofThai culture with total satisfaction of Thaihospitality

Contents:

Presentation of Case Reports implementedin the factories by QC Circles

Presentation of reports on promotion,education and management of QCCactivities by Managers

Plant visits and Discussion

Post Convention Industrial Tour (optional)

Who should attend

CEO's. HR and Training Managers, QC Managers, Facilitators. Circle members and those interested toimplement QCC activities in their organisation.

16

PRODUCTIVITY MANAGEMENTPROGRAMMES

NATIONAL PRODUCTIVITY CORPORATION fflPCEPRODUCTIVITY MANAGEMENTVENUE .- NPC, PETALING JAVA

Code

PR 01

PR O2

PR 11

PRO?

PROS

PR 09

PR 10

PR 06

PROS

PR 04

PR 12

Course

Understanding Productivityfor Supervisors

Pengenalan Produktivitiuntuk Penyelia

Bengkel Asas Pengukuranuntuk Penyelia

Measuring Resource Productivityin Manufacturing

Productivity Diagnosis asA Strategic Management Tool

Assessing Company's Abilityto Pay

Linking Profitability,Productivity and Wages

Organisation and Method

Pengurusan Fail dan Rekod

Filing and RecordsManagement

Programme on ManagementConsultancy

Date

Sept. 14-16

June 15-17

Oct. 15

Feb. 9-11

May 11-12

Aug. 3-4

Oct. 5-6

June 7-10

June 22 - 24

Dec. 6-8

June 7-11

ProgrammeManager

Roziana Hj. Othman

Aroni Mat Isa

Ahmad Fadzil Mahmud

Mohd Zaki Ibrahim

Zadiah Zainuddin

Norzirin Ariffin

Izani Ishak

Wenccslas S.

Mohd Faudzi Hanafiah

Md. Khairi Yaacob

Othman Ismail/Hamzah Ahmad

Fees($)

300

300

100

375

250

250

250

400

300

300

500

19


PR01 UNDERSTANDING PRODUCTIVITY FOR SUPERVISORS

Objectives

On completion of the course:

• Participants will appreciate their importantrole in improving productivity at their level inthe firm.

• They should be able to understand and applya basic concept of productivity measurementand its analysis.

Contents

Basic concepts of productivity and relatedsubject

Supervisor's role and contribution towardsfirm's productivity

Productivity objective and its importance increating quality of working life.

Factors contributing to higher productivity

Main obstacles to productivity improvement

Productivity programmes in the organisation

Productivity measurement concept

Case studies on basic productivity measurement and quick productivity analysis.

Who should attend

Supervisory personnel or middle managers in industries.

20


PR02 PENGENALAN PRODUKTIVITI UNTUK PENYELIA

Objektif

Di akhir kursus:• Peserta akan dapat melihat nilai surnbangan

mereka yang penting kepada peningkatanproduktiviti di peringkat masing-masing didalam firma

• Peserta akan mendapat pengetahuanmengenai konsep asas pengukuran produktivitidi sesebuah f irma dan cara untukmelaksanakannya

Kandungan

Konsep asas produktiviti

Peranan penyelia dan sumbangannyaterhadap produktiviti

Matlamat produktiviti dan kepentingannyadi dalarn meningkatkan mutu gaya kehidupansesebuah organisasi

Faktor-faktor yang membantu danmenghalang produktiviti

Program-program produktivit i un tukorganisasi dan faedahnya

Konsep pengukuran produktiviti dan analisismengenainya

Metodologi

Syarahan dan perbincanganKajian dan perbincanganPersembahan kumpulan

Peserta

Penyelia-penyelia atau pengurus pertengahan yang terlibat secara langsung di peringkat penyeliaan

21

KHPCE NATIONAL PRODUCTIVITY CORPORATION

PROS WORKSHOP ON PRODUCTIVITYMEASUREMENT FOR SUPERVISORS

Objectives

At the end of the programme, the participantsshould be able to:

• Gain an understanding of the basic concept,application and analysis of productivity meas-urement

• Appreciate their important role and contribu-tion towards upgrading company productivity

• Make them aware of significance of productiv-ity towards company growth and their ownwelfare improvement

Contents

Basic productivity concepts and measurement

Impact of productivity improvement on com-pany growth

Productivity measurement guide and exer-cise

Who should attend

• Supervisory personnel in industries

• Middle managers with supervisory functions

PR04 FILING AND RECORDS MANAGEMENT

Objectives

At the end of the course participants will:

• be acquainted with the principles, moderntechniques and efficient procedures in filing

* be able to effect the good practices in hisworkplace

Contents

• The need for data management• Filing methods and classification• File control• Filing equipment and layout• Record retention and disposal• Housekeeping• Relevant participant work problems• Computer usage in the office

Methodology

• Case studies• Film shows• Discussion• Visit to the Archives

Who should attend

All personnel involved in the filing and records management activities.

22


J^^H^ PROS PENGURUSAN FAIL DAN REKOD ^^^^^1

Objektif

• Memperkenalkan prinsip-prinsip. teknik-teknik moden dan tatacara yang sewajarnya didalam pengurusan fail dan rekod organisasiuntuk rnelancarkan aktiviti organisasi bagimeningkatkan produktiviti.

Kandungan

• Kaedah dan klasifikasi fail• Kawalan fail-fail• Susunatur dan peralatan fail• Penyimpanan dan pemusnahan rekod-rekod• Penggunaan komputer di pejabat• Perbincangan terhadap masalah peserta

Metodologi

• Ceramah• Kajian Kes• Filem

Peserta

Untuk seinua kakitangan yang terlibat di dalam pengurusan fail atau mengendalikan rekod-rekod.

PR06 ORGANISATION AND METHODS (OFFICE PRODUCTIVITY)

Objectives

At the end of the course participants will:

• be familiar with the various techniques used byO&M specialist in improving the flow ofinformation in the organisation

• be able to improve White Collar Productivity

Contents

* Productivity concepts• Method study in the office• Charting techniques of office activities• Work sampling• Forms design and control• Office layout• Work measurement and work standards• Office automation

Methodology

• Case studies• Exercises• Open discussions• Film show

Who should attend

Office Managers, Personnel Officers, Office Administrators, Work Study Officers, Senior Clerical Staffand others involved in paperwork, the creation and processing of information and office management.

23

RIPE NATIONAL PRODUCTIVITY CORPORATION

PRO7 MEASURING RESOURCE PRODUCTIVITY IN MANUFACTURING

Objectives

After the completion of the programme,participants would be able:

• To enhance their awareness of productivity ina manufacturing environment.

• To identify broad guidelines for the collection,measurement and analysis of data on pro-ductivity

• To understand the concept and implementthe methodology of productivity measure-ment and analysis at the enterprise level

Contents

Basic concepts of productivitySignificance of productivity measurementMeasures of outputs and inputsOverview of performance/productivity ra-tiosPhysical and value measuresFactor productivity ratiosNature and sources of dataExamples of productivity measurement andanalysis in a manufacturing situation.

Who should attend

Senior managers. Middle Managers, Accountants, Personnel Managers and Trade Union Executives.

PROS PRODUCTIVITY DIAGNOSIS AS A STRATEGICMANAGEMENT TOOL

Objectives

After the completion of the programme,participants would be able:

• To develop a suitable productivity measure-ment & diagnosis system for strategic making.

« To apply the system as an intregra! part of thecompany's business strategy for better per-formance.

Contents

Basic concepts of productivity and produc-tivity management

Improving profitability and productivitythrough higher value added

Linking ROI, profitability, productivity andcapital rotation

How to implement a productivity diagnosisin a company

Case examples of productivity diagnosis

Who should attend

Senior Managers, Middle Managers, Accountants, Personnel Managers and Trade Union Executives.

24

NATIONAL PRODUCTIVITY CORPORATION RfPCEPR09 ASSESSING COMPANY'S ABILITY TO PAY

Objectives

After the completion of the programme, partici-pants would be able to:

• assess the company's organisation perform-ance and its future growth.

• develop a suitable framework for rewardingworkers' efforts in line with productivity growth .

• implement a flexible system of wage compen-sation upon the company's ability to pay.

Contents

• Basis concepts of productivity• Different methods of wage setting and

compensation• Role of enterprise in wage-setting• Methods of calculating organisation

performance and future productivitygrowth

• Methods of calculating appropriatewages

• Linking wage setting and productivity• Productivity gain sharing• Case examples of an organisation's wage

system.

Who should attend

Accountants. Personnel Managers, Middle Managers and Industrial Relations Executives.

PR10 LINKING PROFITABILITY, PRODUCTIVITY AND WAGES

Objectives

After the completion of the programme, partici-pants would be able to:

• become familiarised with the linkages be-tween incentive schemes and productivitygrowth.

• enhance their ability to identify practical solu-tions to wage structures based upon suitablemeasures of productivity and profitability

• develop and implement incentive schemesthat link wage, profitability and productivity

Contents

• Basic concepts of productivity• Concept of incentive schemes and wages• Conceptual framework for linking wages

with productivity• interface with HRD: technology and pro

ductivity improvement strategies• Modalities of developing linkage between

productivity and wages including employeesparticipants

• Distribution of gains among all claimants:promotion of skill development and technological upgradation

Who should attend

Senior Managers, Middle Managers, Accountants, Personnel Managers and Industrial Relations Executive.

25


PR11 BENGKEL ASAS PENGUKURAN PRODUKTIVITI UNTUK PENYELIA

Objcktif

Di akhir program ini peserta akan dapat:-

« Memahami tentang konsep asas.menggunakan dan membuat analisispengukuran produktiviti

• Menghargai akan kepentingan peranan dansumbangan mereka ke arah peningkatanproduktiviti syarikat

• Menyedari tentang kepentingan produktivitike arah pertumbuhan syarikat dan peningkatandi dalarn kualiti hidup untuk bekerja

Kandungan

Konsep-konsep asas dan pengukuranproduktiviti

Kesan peningkatan produktiviti ke arahpertumbuhan syarikat

Garis panduan dan latihan pengukuranproduktiviti

PESERTA

Kakitangan PenyeliaanPengurusan Pertengahan yang menjalankan tugas penyeliaan.

PR12 PROGRAMME ON MANAGEMENT CONSULTANCY

Objectives

To provide participants with systematicapproach for carrying out consultancy andadvisory services.

To equip participants with the analytical anddiagnostic skills necessary to identify manage-ments' problems and assist them with themaking of practical recommendations for im-provement of the client organisation.

To enable participants to acquire professionalethics in management consultancy and advi-sory practices.

Contents

Role of Management ConsultantsConsultancy ProposalConsultancy ProcessDiagnosis: Financial and ProductivityAnalysisDiagnosis: Production AnalysisDiagnosis: Human Resource AnalysisDiagnosis: Marketing AnalysisDiagnosis: IntegrationReport PreparationCodes of Professional Conduct

MethodologyLecturesCase StudiesDiscussions

Who should attend

Industrial extension officers who are involved in giving management assistance for Small, Mediumand also Large enterprise.Management and staff of industrial development agencies in public/private sector includingfinancial institutions and banks.Companys' personnel who are involved in upgrading productivity levels.Those who are interested.

_

HUMAN RESOURCEMANAGEMENT PROGRAMMES

NATIONAL PRODUCTIVITY CORPORATION RIPEHUMAN RESOURCE MANAGEMENT

VENUE : NPC, PETAUNG JAVA

Code

HR09

HR12

HR05

HR11

HR02

HR12

HR09

HR11

HR03

HR03

HR06

HR13

HR14

HR08

Course

Leadership and HumanRelations for Managers

Training Management (TM II)

Motivation and Job Satisfaction

Training Methodology (TM I)

Strategic Planning andManagement

Training Management (TM II)

Leadership and Human Relationsfor Managers

Training Methodology (TM 1}

Pembangunan dan PengurusanKeselamatan

Pembangunan dan PengurusanKeselamatan

Motivasi dan Kepuasan Bekerja

Komunikasi Interpersonaldi Tempat Kerja

Motivasi Pekerja

Leadership and HumanRelations for Supervisors

Date

April 12 - 16

May 17 - 22

June 14-16

July 19-23

Aug. 16 - 18

Sept. 20 - 25

Oct. 25 - 29

Nov. 22 - 26

Feb. 15-19

June 14 - 18

April 12-14

June 28 - 30

Nov. 2-4

May 17 - 19

ProgrammeManager

Amran Muhammad

Zainon Bakar

Megat Akbarudin Ismail

Rauzah Zainal Abidin

Megat Akbarudin Ismail

Zainon Bakar

Amran Muhammad


Maheran Mohamed

Maheran Mohamed

Anuar Pandak Ahmad

Kasim Ahmad

Kasim Ahmad

Anuar Pandak Ahmad

Fees<$>

625

625

375

625

375

625

625

625

500

500

300

300

300

300

29

RIPG NATIONAL PRODUCTIVITY CORPORATION

HR02 STRATEGIC PLANNING AND

Objectives

To understand strategic planning and man-agement process

To provide guidelines for external and internal(company) analyses to realise competitiveadvantage, opportunities as well as strengthsand weaknesses.

To formulate guideline for actions based onabove analysis for future business manage-ment.

Contents

Nature and Purpose of Strategic Planningand Management.

Mission Statement- Importance of vision into the future- Essentials of a good vision

Environmental (External) Analysis- Industry Structure Analysis- General Environment- Opportunities/Threats

Internal (company) Analysis- Potentials, capabilities- Existing strengths, weaknesses- Formulating guideline for action.

Intergrating the above analysis into a planfor action. '

Who should attend

Managers. Executive and Owner (Owner/Manager)

30


HR03 PEMBANGUNAN DAN PENGURUSAN KESELAMATAN(SECURITY DEVELOPMENT AND MANAGEMENT)

Objektif

Mengkaji konsep dan ancamankeselarnatan rnasakini dan mempelajariteknik-teknik yang sesuai untukmengatasinya.

Mempelajari kaedah-kaedah menubuhdan menguruskan unit keselamatandengan teratur dan rnendapatkanperkhidmatan keselamatan kontrakyangbermutu.

Meningkatkan kebolehan kepimpinan danpenyeliaan kakitangan yang berkesan

Kandungan

Ancaman-ancaman keselamatanmasakini dan rancangan mencegahnya.

Prinsip-prinsip pemerhatian keselamatan.

Konsep keselamatan masakini.

Pendekatan kepada keselamatan fizikal.

Program kesedaran keselarnatan untuksemua kakitangan dalam organisasi.

Fungsi dan garis panduan keselamatan.

Bom dan letupan

Undang-undang dan peraturan; Hakpertahanan persendirian, tangkapanorang preman dan peraturan senjataapi.

Siasatan awalan fakta kes dan laporan

Laporan polls dan latihan amali.

Keselamatan kebakaran; pencegahan,alat kelengkapan dan pengendaliannya.

Kerjasama antara Unit keselamatansesebuah organisasi dengan polls dalammencegah dan menyelesaikan kes-kesjenayah.

Pemilihan kakitangan keselamatansendiri dan perkhidmatan keselamatankontrak.

Pengurusan projek keselamatan.

Penelitian keselamatan (Security Sur-vey).

Rancangan kecemasan (ContingencyPlanning) kakitangan dalam organisasi.

Disiplin dan penyeliaan yang berkesan.

Peserta

Penyelia, Pegawai dan Pengunis, Pegawai/Pengurus Pentadbiran/Harta dan sesiapa juga pegawaiyang tugasnya melibatkan penyeliaan keselamatan secara langsung atau tak langsung.

31


HR05 Motivation & Job Satisfaction

Objectives

At the end of the programme, participants shouldbe able to:

• Understand motivation and interpret itsmeaning and implication for managers.

• Explain how employee attitudes are formed inthe organisation.

• Explain how needs and supervisory styles(leadership) of managers influence and effectemployee attitudes and motivation.

• Identify some ways in which they are motivatedand the ways in which they motivate others.

• Formulatate a plan to increase their self-motivation and their motivation of others.

Contents

• Motivation defined

• Maslow's hierarchy of needs

• Herzberg's 2-factor theory

• Job enrichment

• The nature of attitudes

• Attitudes formation

• Attitudes change

• Various approaches to motivation

Methodology

Lecture. Experiential Learning Techniques,Case Studies, Instrumental Feeback Tech-niques. Film Discussions, Small GroupsPresentation.

Who Should Attend

Middle managers and senior supervisors whose job requires them to interact with and motivate otherpersonnel.

.32


HR06 Motivasi & Kepuasan Bekerja

Objektif

Di akhir kursus ini diharapkan peserta akan dapat:-

• Memahami tentang perbedaan individu didalam organisasi dan menerangkan bagaimanapembentukan dan perubahan sikap berlaku.

• Mengetahui fak tor - fak tor yang bolehmembawa kepada kepuasan bekerja.

• Mengenali cara-cara berkesan untukmendorong din sendiri dan orang lain.

• Menganalisis, menilai dan mengawal prestasikerja.

Kandungan

Definisi Motivasi

Pendekatan Teori Motivasi

Kepuasan Bekerja

Pembentukan dan Perubahan Sikap

Lingkaran rnotivasi

Kontrak psikologi

Kehendak-kehendak pekerja

Teori X - Teori Y

Perbincangan Filem

Metodologi

SyarahanKajian kesInstrumentationPerbincangan kurnpulanLatihan ringkas

Peserta

Penyelia-penyelia atau ketua-ketua bahagian yang terlibat dalam menyelia dan mendorongorang lain.

33


HR07 Pimpinan & Perhubungan Sesama Manusia

Objektif

Di akhir kursus ini. diharap peserta akan dapat:

• Mcmahami kepentingan aspek-aspekkepimpinan dan perhubungan sesama manusiayang dapat dipraktikkan dalam tugas-tugaspenyeliaan.

• Mengenalpasti gaya pimpinan yang palingberkesan bersesuaian dengan situasi kerjapenyeliaannya.

• Mempraktikkan kaedah-kaedah semasa"Kepimpinan dan perhubungan sesamamanusia" di dalam penyeliaan pekerja demimencapai matlamat organisasi.

Kandungan

• Proses penyeliaan

• Tugas. fungsi dan kualiti penyelia

• Konsep kepimpinan dan gaya-gayanya

• Faktor-faktor mempengaruhi individu

• Asas-asas perhubungan yang baik

• Masalah dan penyelesaian masalah

• Mengendali perubahan dan mengatasipenentangan perubahan

• Mendekati kerjasama pekerja

Metodologi

Syarahan; Kajian Kes; Tayangan Filem danPerbincangan Kurnpulan: Latihan StrukturPengalaman; Instrumentation; Latihan MainPeranan, AVA-Transparency Slides; Nota-NotaEdaran.

Peserta

Terdiri dari Penyelia-Penyelia, Pegawai Kesatuan Sekerja, Pihak Pengurusan dan kakitangan yangterlibat dengan tugas Penyeliaan Pekerja-Pekerja.

34


HR08 LEADERSHIP AND HUMAN RELATIONS FOR SUPERVISORS

Objectives

At the end of the course, the participants shouldbe able to:

• identify the most appropriate situational lead-ership style that can be used in a specificmanagement situation

* recognise individual differences and ways ofinteracting with them

• apply specific problem analysis techniques tosolve problems

• apply the various situational leadership stylesand specific principles of human relations inhandling people in organisation.

Contents

• Introduction to Leadership• Situational Leadership defined• Leadership Style of Leaders and Maturity

of Followers.• Understanding Human Differences• Formation and Development of Attitudes.• Principles of Effective Human Relations• Problem Analysis Technique.• Managing Change

Methodology

Lectures, Case Studies, Structured Experience,Group Discussion, Instrumentation, Role Play.

Who should attend

Supervisors whose work result will depend on their ability to lead people and to create effective humanrelations at work.

HR09 LEADERSHIP AND HUMAN RELATIONS FOR MANAGERS

Objectives

At the end of the course, the participants should beable to:

• identify the most appropriate situational lead-ership style that can be used in a specificmanagement situation

• recognise individual differences and ways ofinteracting with them

• apply specific problem analysis techniques tosolve problems

• apply the various situational leadership stylesand specific principles of human relations inhandling people in organisation.

Contents

• Introduction to Leadership• Situational Leadership defined• Leadership Style of Leaders and Maturity of

Followers.• Understanding Human Differences• Formation and Development of Attitudes.• Principles of Effective Human Relations• Problem Analysis Technique.• Managing Change

Methodology

Lectures, Case Studies, Structured Experience,Group Discussion, Instrumentation, Role Play.

Who should attend

Managers whose work result will depend on their ability to lead people and to create effective humanrelations at work.

35


———————————————————————————————————————————————————————————HR10 MANAGEMENT FOR MANAGERS

Objectives


• increase their knowledge and understandingof the management principles and practices

• increase their knowledge and understandingof behaviour in organisation

• develop their skills and effectiveness in man-aging people in the organisation

Contents

« Introduction to Management

* Principles and Processes

• Management Functions

• Roles of Managers

* Understanding Behaviour in Organisation

* Managerial Effectiveness

Methodology

Lectures, Group Discussions, Case Studies,Structured Experiences, and Films.

Who should attend

This course is designed for young executives who are in need of mastering the art of management. Itis also suitable for managers at all levels as a refresher course.

HR11 TRAINING METHODOLOGY 1

Objectives


• apply the various training methods that areappropriate for adult training

• Know how to use audio visual aids effectively

• Know how to write learning objectives andprepare a lessson plan for their training ses-sion

• use the above skills to assist them to becomeeffective trainers

Contents

* Importance of Training Function

• Learning Process

« Use of Audio Visual Aids

• Communication Skills for Trainers

• Experiential Learning Techniques

« Use of Case Studies, Role Plays in Training

MethodologyLecturesSyndicate DiscussionsProject workCase Studies

Who should attend

This course would be suitable for personnel who are directly involved in training others in their organisations.

36


HR13 Komunikasi Interpersonal Di Tempat Kerja

Objektif

Di akhir kursus ini peserta akan dapat:

• Memahami erti dan kepentingan komunikasidi tempat kerja.

• Memahami proses komunikasi dan alat-alatkomunikasi antara pekerja.

• Mengenalpasti halangan-halangan kepadakomunikasi yang berkesan.

• Memahami prinsip-prinsip komunikasi danmenghindari krisis dalam komunikasi.

Kandungan Kursus

« Member! definisi komunikasi dan kepentingankomunikasi dalam pembangunari fizikal, sosialdan ekonomi.

• Prinsip-prinsip komunikasi di tempat kerja.

• Proses komunikasi.

• Latihan komunikasi - sehala dan dua hala.

• Rangkaian komunikasi.

• Faktor-faktor penghalang terhadapkomunikasi yang berkesan

HR14 Motivasi Pekerja

Objektif

Di akhir kursus ini peserta akan dapat:

• Pengetahuan untuk mengenalpasti danmenghindari halangan-halangan motivasi.

• Berpengetahuanuntukmemotivasikanpekerjadengan lebih berkesan.

Mengetahui dan memahami prinsip-prinsipmotivasi.

Kandungan Kursus

Memberi definisi dan memahami konsepmotivasi dalam din.

Halangan-halangan kepada motivasi dan cara

mengatasinya.

Prinsip-prinsip motivasi.

Latihan penghayatan motivasi.

Kesimpulan terhadap motivasi yang meliputi- Teori motivasi- Keperluan-keperluan tugas, kumpulan dan

individu

37

PRODUCTION MANAGEMENTPROGRAMMES

NATIONAL PRODUCTIVITY CORPORATION RHPGPRODUCTION MANAGEMENTVENUE : NPC, PETALING JAVA

Code

PM01

PM03

PM04

PM05

PM02

PM12

Course

Industrial Safety 1

Production Planning and Control

Store and Stock Management

Maintenance Management

Industrial Safety 2

Method Study (ShopfloorOperations)

Date

April 26 - 29

May 10 - 14

May 24 - 26

July 12 - 15

July 26 - 29

Aug. 2 -5

ProgrammeManager

Mohd. Faudzi Hanafiah

Gian Singh

Abu Zakie Ahmad

Shahdan Md. Lani

Abu Zakie Ahmad

Md. Khairi Yaacob

Fees($)

400

625

300

400

400

400

41

fflPCE NATIONAL PRODUCTIVITY CORPORATION

PM01 INDUSTRIAL SAFETY 1

Objectives

To give participants a greater awareness ofthe Importance of Industrial Safety

At the end of the programme, the partici-pant should be able to audit his plant'ssafety.

Contents

Principles of Accident PreventionPlant Safety InspectionJob Safety AnalysisAccident Investigation,Reporting and AnalysisThe Role of Management for SafetyGuarding of MachineryPersonal Protective Equipment

Methodology

Case StudiesFilm ShowsOpen DiscussionsPlant Visit

Who should attend

This course is suitable for Supervisors, Safety Officers, Personnel Officers and Management Personneland all those involved in Industrial Safety Work.

PM02 INDUSTRIAL SAFETY 2

Objectives

To give participants advanced training inIndustrial Safety

To highlight the close relationship betweenSafety and Production Efficiency

At the end of course, the participant wouldhave upgraded his technical knowledge onIndustrial Safety.

Contents

Principles of Accident Prevention (a reca-pitulation of Industrial Safety I)The Law and Industrial SafetyHuman Behaviour and Industrial SafetyElectrical HazardsChemical HazardsSafety Organisation. Safety CampaignsOccupational HealthFire Prevention in IndustryA Fire-Fighting Demonstration

Methodology

Case StudiesSyndicate DiscussionsFilm ShowsPractical Demonstration

Who should attend

Department Heads, Safety Officers, Industrial Engineers, Personnel Officers, Management Personnel,Safety Committee Members and all others who are involved in industrial safety or in accident preventior

42

NATIONAL PRODUCTIVITY CORPORATION fflPCEPM03 PRODUCTION PLANNING AND CONTROL

Objectives

After the course the participants will:

• have a better knowledge of the productionprocess

• should be able to perform the functions ofproduction planning and control activities

Contents

Function of Production Planning and ControlThe Nature and Economics of ProductionOrganisation and Factory Layout Jobbingand Quantity ProductionProduction CapacityThe Sales and Production ProgrammesManufacturing SpecificationsInventory ControlScheduling and LoadingOrdering SystemDespatching Systems

Methodology

Case StudiesExercisesOpen DiscussionsFilm Shows

Who should attend

Senior and Middle Management connected directly or indirectly with the production function.

PM04 STORE AND STOCK MANAGEMENT

Objectives

To enchance participants practical knowl-edge regarding the role of the stores functionin the efficient performance of the operationfunction.

Contents

Introduction to Stores functionPurchasing FunctionCategorisation of StocksGoods Receiving and InspectionStores LayoutSelection and Issues from StoresIdentification and Classification of StocksStock Taking

Methodology

Case StudiesSyndicate DiscussionsFilm Shows

Who should attend

The programme is designed for all personnel who are involved in storekeeping, warehousing andproduction functions in the organisation.

43

[?TPCE NATIONAL PRODUCTIVITY CORPORATION

PM05 MAINTENANCE MANAGEMENT

Objectives

To introduce some of the modern ideas andtechniques used in improving decision makingand in maintenance of industrial facilities.

Contents

Operation of MaintenanceStrategiesCorrective MaintenancePreventive MaintenanceLubricationsEconomics and Cost Control5-S ActivitiesMaintenance ReportsAnalysis of BreakdownsTotal Productive Maintenance

Methodology

Case StudiesOpen DiscussionsFilm ShowsSimulations

Who should attend

The programme is suitable for senior management staff who are responsible for determining mainte-nance procedures and programme within the organisations.

44


PM09 PLANT PREVENTIVE MAINTENANCE

Objectives

On completion the participants will be able to:

• View the maintenance function in the rightperspective in relation to productionsrequirements

• Appreciate the requirement of modernPreventive Maintenance System

• Plan and Operationalise a PM System

Contents

• Overview of Modern Maintenance Manage-ment

• Maintenance Procedures and Practices• Failure Development and Analysis• Housekeeping for PM• Lubrication of Machines• Condition-based PM* Planning and Operationalising PM

Methodology

Lectures. Discussions, Exercises, Case Study.

Who should attend

Maintenance personnel

PM10 TOTAL PRODUCTIVE MANTENANCE

Objectives

On completion of the course, participants willbe able to:

• Appreciate the total approach to Mainte-nance Management

• Structure and organise for TPM

• Approach continuous improvement inMaintenance activities

Contents

• What is TPM• Organising and Structuring TPM• Policy Formulation• Analysing TPM Requirements• Small Group Activities for TPM• TPM Improvement Programmes• Operationalising TPM

Methodology

Lectures, Group discussion, teamwork

Who should attend

Top and Middle Management Staff

45


PM11 KESELAMATAN PERUSAHAAN

Objektif

Meningkatkan kesedaran peserta-pesertatentang kepentingan Keselamatan Perusahaandan memperkenalkan tiga prinsip asasmencegah kemalangan.

Untuk melahir dan memupukkan minat

Mendapatkan faktor-faktor yang bersangkutan

Mengambil tindakan berdasarkan kepadafaktor-faktor berkenaan.

Kandungan

Prinsip-prinsip Mencegah KemalanganAnalisis Keselamatan PekerjaanPerneriksaan Keselamatan LojiLaporan Kemalangan Penyiasatan danAnalisisPeranan Pengurusan Dalam KeselamatanTerhadap MasalahPeralatan Perlindungan Peribadi

Methodology

CeramahKajian KesLawatan Ke KilangFilem

Pcserta

Untuk penyelia, pegawai keselamatan perusahaan, pegawai personel dan mereka yang terlibat didalam kerja-kerja keselamatan perusahaan.

PM12 METHOD STUDY (JOB SIMPLIFICATION)

Objectives

To present more of the important techniques ofmethod study

To enable participants to simplify the work-steps in their job areas

To implement the techniques in their workenvironment.

Contents

Method StudyProcess ChartOutline Process ChartFlow Process ChartTwo-Handed Process ChartLayout, Flow Diagram, String DiagramMultiple Activity ChartMan and Machine ChartMotion Economy PrinciplesWork Problem Resolving

Methodology

Case StudiesFilm ShowsOpen DiscussionsPlant Visit

Who should attend

The Course is suitable for Work Study officers, Supervisors and Managerial staff at every level involvedin production functions; as well as members of joint consultative committees and trade union execu-tives._______________________________________________________

46

SALES AND MARKETINGPROGRAMMES

NATIONAL PRODUCTIVITY CORPORATION fflPGSALES AND MARKETING

VENUE : NPC, PETALING JAVA

Code

SM02

SM04

SM01

SM03

Course

Perhubungan Awam I

Perhubungan Awam II

Perhubungan Pelanggan

Effective Selling Skills

Date

Feb. 15-17

June 14 - 17

Oct. 5-6

July 13 - 14

ProgrammeManager

Anuar PandakAhmad

Anuar PandakAhmad

Anuar PandakAhmad

Lakshmi Prabha

Fees($)

375

500

200

250

49


SM01 PERHUBUNGAN PELANGGAN

Objektif

Setelah mengikuti program ini peserta kursusakan:

• memahami konsep dan kepentinganhubungan pelanggan

• berupaya memahami pelanggan danragam-ragam mereka

• dapat rnengendali atau rnclayani pelanggandengan lebih berkesan

Kandungan

• Kepentingan dan konsep hubungan pelanggan• Sikap kakitangan jualan• Keperluan dan kehendak pelanggan

• Komunikasi dengan pelanggan• Mengendali hubungan telefon• Mengendali aduan pelanggan

Metodologi

• Syarahan• Perbincangan• Latihan/Kerja Berkumpulan• Filem• 'Role-play'

Peserta

Kursus ini sesuai untuk Penyelia Jualan, Kakitangan Jualan, Kakitangan Kaunter dan PenyambutTetamu/Telef onis .

SM02 PERHUBUNGAN AWAM 1

Objektif

Di akhir kursus, peserta akan:

• memahami konsep-konsep perhubunganawam

• mengenalpasti jenis-jenis programperhubungan awam

• mengetahui tugas-tugas dan tanggungjawabperhubungan awam

Kandungan

• Konsep dan definisi perhubungan awam• Proses perhubungan awam• Pendapat umum• Identiti dan Imej korporat

Metodologi

• Ceramah• Perbincangan• Kajian Kes• Filem• Latihan: "Structured Experience"

Peserta

• Pegawai Perhubungan Awam• Kakitangan organisasi yang berhubungan dengan publik

50

NATIONAL PRODUCTIVITY CORPORATION RHPCESM03 EFFECTIVE SELLING SKILLS

Objectives

On completion of the course, participants will beable to:

» understand the principles of selling

• use the techniques learned for effective selling

Contents

• Principles of selling

• Principles of customer relations• The pre-approach• Systematic approach to selling

• Opening the sales• Closing the sales

• Overcoming sales objection• Handling customer's complaints

Methodology

• Lectures• Role plays• Simulated sales presentations using ctv, and

audio visual aids such as films

Who Should Attend

Sales personnel with less than 5 years experience, especially those selling customer goods andservices.

SM04 PERHUBUNGAN AWAM II

Objektif

Selepas menghadiri kursus para peserta akan:

• mempunyai keyakinan berhubung denganpublik/pendengar (audience)

• menyedia dan menyampaikan ceramah yangberkesan

• dapat menyediakan surat berita yang baik

• berupaya mengatur sidang akhbar dankenyataan/siaran akhbar

Kandungan

• Ceramah awam• Ceramah yang berkesan• Persediaan sebelum ceramah dan panduan

menilai ceramah• Pengenalan kepada akhbar« Menjalin hubungan dengan orang akhbar• Surat berita (Newsletter)

Metodotogi

• Ceramah• Perbincangan• Latihan amali (Video)• Filem

Peserta

Pegawai Perhubungan Awam dan peserta-peserta yang pernah mengikuti kursus Perhubungan Awam 1.

51

SPECIAL PROGRAMMES


SPECIAL PROGRAMMES(ASIAN PRODUCTIVITY ORGANIZATION PROGRAMMES)

Code

SP01

SP02

SP03

Course

Symposium on Intra-RegionalInvestment and TechnologyTransfer.

Seminar on Productivity & WageIncome Policy

Seminar on Rural DevelopmentPolicies andStrategies.

Date

April. 20 - 23

Aug. 16 - 27

July 5-16

Venue

Kuala Lumpur

Kuala Lumpur

Kuala Lumpur(2 weeks)

55


SP01 Symposium on Intra-Regional Investmentand Technology Transfer

ObjectivesTo examine the extent of contribution byAsian Investors to upgrade technological,managerial and marketing skills of the hostcountry; to discuss the extent of technologytransfer generated by the intra-regional in-vestment leading to indigenous technologi-cal development; and to suggest measures topromote intra-regional investment for accel-erating technology t ransfer through the re-moval of inst i tut ional barriers.

Who should AttendInvestors, researchers, scholars and gov-ernment o f f i c i a l s who are concerned withintra-regional investment and technologytransfer.

SP02 Seminar on Productivity & Wage Income Policy

ObjectivesTo enable participants to see the importanceof linkage between wages and productivityand how this could be made possible, basedon some corporate practices.

Who Should AttendPersonnel Managers, trade union leaders,and government labour officials.

56

NATIONAL PRODUCTIVITY CORPORATION RTPCzSP03 Seminar on Rural Development Policies and Strategies

Objectives

To review the rural development policies in

MCs; and to suggest ways and means ofreorienting rural development policies andstrategies to improve their effectiveness.

Who should Attend

Senior government off icials or senior re-

searchers of institutes and universities di-rectly involved in rural/development poli-cies programmes.

57

INTERNATIONALPROGRAMMES


INTERNATIONAL PROGRAMMESVENUE : NPC, PETALING JAVA

Code

IP01

IP02

IP03

Course

Productivity ImprovementProgramme through WorkStudy

International Small andMedium EnterpriseManagement and ConsultancyProgramme.

Certificate in Supervision

Date

Aug. 16 -Nov. 12

Aug. 16 -Nov. 12

Aug. 16 -Nov. 12

ProgrammeManager




Fees($)

2000

2000

1500

61


IPO1 PRODUCTIVITY IMPROVEMENT PROGRAMMESTHROUGH WORK STUDY (PIP-WS)

Objectives

To assist in the implementation of Producti-vity Improvement Programme using WorkStudy techniques in the participating organi-sations.

To develop participants for professional ca-reers in Work Study.

To develop the analytical skills of participantsin seeking solutions to production problems

Contents

Part A - Theoretical Training(6 weeks)

1. Method Study - Productivity, Work Content;Work Recording and Charting; Workplaceand Factory -Layouts; Analysis of WorkMethods; Development of Improved Meth-ods; Line Balancing; Automation; CaseStudies; Pratical Exercises; Examination.

2. Work Measurement - Definition and Purpose;Basic Procedures and Methods; PerformanceRating; Time Studies; Analysis and Evalua-tion; Machine Controlled Operations; WorkSpecifications; Activity Sampling; TimeStandards; Methods - Time Measurements;Costing; Negotiating. Installing and Main-taining Improved Methods/Time Standards;Practical Exercise; Case Studies; Examina-tion.

3. Quality Improvement and Other SupportingTechniques - Introduction to Quality, Tools,Incentive Schemes, Costing. Work StudyOrganisation. Case Studies. Exercise, Ex-amination.

Part B - In-Plant Project (Including study andcompletion of the project report) - (7 weeks)

The participants will work full time on work-studyprojects in their own organisations. Their workwill be fully supported by NPC staff who willmaintain a close scruting of each project byfrequent follow-up visits.

Admission Requirements

It is important that only those personnel who will be involved in upgrading productivity levels should benominated for the course

62

NATIONAL PRODUCTIVITY CORPORATION RIPCEIPO2 1ST INTERNATIONAL SMALL & MEDIUM

ENTERPRISE MANAGEMENT AND CONSULTANCY PROGRAMME

Objectives

1. To give participants a greater insight into thebusiness nature, scope and complexity oforganisational and functional aspects of SME's.

2. To equip participants with the analytical anddiagnostic skills necessary to identify manage-ment's problems and assist them with themaking of practical recommendations forimprovement of the client organisation.

3. To learn the application aspect of productivitymanagement in SME in order to increase theproductivity and business efficiency.

4. To develop strategic thinking skills as anessential tool for SME development.

Who should attend

• Industrial extension officers and promoterswho are involved in giving managementand/ or technical assistance for small &medium enterprises.

• Management and staff of small industry de-velopment agencies in public/private sector,including small industry departments of de-velopment, financial institutions & banks.

• Staff of training institutions which offer advi-sory consultancy services for small & mediumscale enterprise.

• Management and staff of small consultingfirms.

Contents:

Module 1 : Role of Management & Consultancy Programme towards promotion of SMEs.

Module 2 : MotivationModule 3 : Basic Marketing for SMEsModule 4 : Financial ControlModule 5 : AccountingModule 6 : Strategic Management & PolicyModule 7 : Productivity for SMEsModule 8 : Consultancy for SMEsModule 9 : Computerised Accounting

SystemModule 10 ; Plant Visit and Attachment

Methodolgy:

LecturesCase StudyPlant VisitIndustry AttachmentProject Work

63

NATIONAL PRODUaiVITY CORPORATION

IP03 CERTIFICATE IN SUPERVISION

RATIONALEThe Certificate in Supervision Programmehas been developed in response to the needto upgrade the standards and skills in super-visory management in industry through class-room work, on-the-job training, group dis-cussions and forum with foreign participants.

OBJECTIVES1. To equip participants with the necessary

skills so as to enable them to become moreeffective supervisors.

2. To give participants a greater insight into thenature,scope and complexities of industrialoperation.

3. To enhance the knowledge of principles andpractices in supervision covering the areas ofproduction, marketing, accounting, indus-trial engineering and industrial relations.

4. To provide a forum for the exchange of ideasand experiences between participants.

5. Participants would also be exposed to mod-ern management practices wi th inMalaysian industries.

COURSE OUTLINEThe Certificate in Supervision comprises 10subject modules including industrial attach-ment as follows:

COURSE CONTENTMODULE 1-MANAGEMENT PROCESS

Scope and AimOrganisation- type of organisation- organisation and sub-systemsManagement functionsPrinciples of managementMotivation

MODULE 2- COMMUNICATION- Channels of communication

Types of communication- Communication media

Communication and supervisionPractical communication exercises

MODULE 3- LEADERSHIP & HUMANRELATIONS

Leadership characteristicsQualities of an effective supervisorResponsibility, duties and authority of asupervisorHandling problemsResistance to changeFoundation for good human relations

MODULE 4-QUALITY CONTROL CIRCLES& DISCUSSION LEADING

Philosophy and concepts of Q.C.CQ.C.C as a motivational toolQ.C.C storyQ.C.C tools and techniquesManagement presentationRole of discussion leaderHandling the participants and the discussionPreparing for a discussionPractice discussion

MODULE 5- INDUSTRIAL RELATIONSThe role of supervisorDiscipline

- Labour legislations- employment ordinance- industrial relations act- trade unions ordinanceGrievance handlingCollective bargaining

MODULE 6-JOB SIMPLIFICATION ANDINDUSTRIAL SAFETY

- Historical development- Human factors involved- Productivity and standard of living- Flow process chart

Layout plan for factories and officeRole of safety in industryAccident investigationAnalysis of safetySource of accidents

- Industrial safety legislations- Factory visit

64


MODULE 7-MARKETINGThe marketing functionMarketing researchSales promotionDirect sellingCustomer behaviourMarketing management

MODULE 8-ACCOUNTINGAccounting principlesBudgetingCostingThe supervisor and cost controlFinanceRole of finance in business

MODULE 9- PRODUCTION MANAGEMENTProduction planningSupervisor and production managementOutput and cost relationshipTypes of productionJobbingbatch productionmass productionProduction controlSupervisor as production controllerStock controlEfficiency in productionOutput controlQuality controlValue analysis

MODULE 10-SUPERVISOR ANDPERSONNEL FUNCTION

Personnel function- Staff requirement

Placement- Salary administration

Training of staffTraining techniques

- Instructional breakdownDemonstrationsEssential qualities of a trainerStaff selection

- Interviewing techniques- Orientation

Retraining

PRACTICAL ATTACHMENT ININDUSTRIES- Aim- First hand experience in actual factory

management- to correlate theoretical inputs with actual

factory situations- To do reseach in areas relevant to the partici

pants's needs- For the purpose of preparing for a project

paper derived from field experience- Choice of factory suited to candicates' back

ground- Individual and project work supervision and

coaching

COURSE METHODOLOGY:- Lectures- Syndicate Discussions- Case studies- Films- Structured Experience and Role Play

EVALUATIONParticipants performance will be evaluated;i) Through examinations (objective and essay

questions)ii) Project Workiii) An interview by a panel of examiners

CERTIFICATE:Participants who have successfully completedthe programme will be awarded a Certificate inSupervision with one of the following grades:- Distinction- Credit"Pass- Attendance

COURSE REQUIREMENTS:Candidates should:1. Have a minimum of 2 years working expe

rience in industry, preferably as senior staff,Supervisors or Assistant Managers who arecurrently employed in private or public corporations

2. Have good command of spoken and writtenEnglish.

3. Be medically-certified fit to participate in allaspects of the course

4. Be nominated by their government.5. Be below 40 years old on 1st. July 1992

65

SMALL AND MEDIUM SCALEINDUSTRY AND

ENTREPRENEURSHIP PROGRAMMES

NATIONAL PRODUCTIVITY CORPORATION rapeSMALL AND MEDIUM SCALE INDUSTRY AND ENTREPRENEURSHIP

PROGRAMMES

Code

ED212

ED120

EDI 10

ED211

ED310

EDI 11

ED214

EDI 34

ED 123

ED315

ED316

ED317

ED318

ED319

ED320

ED311

Course

PROGRAM KURSUS PENGURUSANINDUSTRI KECIL & SEDERHANA

Pengurusan Tapak Bina

Penyelidikan Pemasaran untuk IKS

Pengurusan Kredit

Pengurusan Kewangan Pembinaan

Khidmat Nasihat dan Perundinganuntuk IKS

Pengurusan Belanjawan

Pengurusan Projek Pembinaan

Bengkel Peningkatan Prestasi IKS

Penjualan dan Teknik-Teknik Jualan

Kursus Keusahawanan untukPegawai dan Kakitangan Kerajaan

PROGRAM 1ATIHAN PEMBENTUKANSKAP, MOTIVASI DAN ETIKA NIAGA

Bengkel Etika Perniagaan untukSektor Swasta

Kepimpinan dan Motivasi untukPenyelia

Motivasi Keusahawanan

Bengkel Etika Kerja UntukSektor Awam

Bengkel Etika Perniagaan UntukIKS

Metodologi Latihan Keusahawanan

Date

Jan. 12-14

Jan. 19 - 20

Feb. 9-10

Apr. 20 - 22

Apr. 27 - 29

May 19 - 20

May 25 - 27

June 15

Aug. 3-5

Nov.1,1993-Feb. 1,1994

Jan. 21'

Jan.26 - 27

Feb. 16 -17

May 11

May 12

July 6-7

ProgrammeManager

Zainuddin Ahmad

Ismail Md. Nor

Abd. Manap Desa

Yusof Md.Noh

Mohd. Ramli Abd.Rahman

Yusof Md. Noh

Abd. Manap Desa

Abd. Aziz Ishak

Abd. Manap Desa

Jamilah Hussin

Jamilah Hussin

Shamsul Bahrin

Azizan Abdullah

Abd.Aziz Ishak

Maheran Mohamed

Yaakub Isa

Fess ($)

150

150

100

150

210

100

150

80

150

_

80

100

100

80

80

200

69


Code

ED321

ED322

ED323

ED316

ED322

ED324

ED325

Course

Bagaimana Membentuk Dorongandan Kepuasan Bekerja

Membentuk Motivasi untukKerja Berpasukan

Etika Niaga untukKepuasan Pelanggan

Bengkel Etika Pemiagaan untukSektor Swasta

Membentuk Motivasi untukKerja Berpasukan

Kepimpinan dan Motivasiuntuk Pengurus

Pengurusan Beretika untuk IKS

Date

July 27 - 28

July 27 - 28

July 28 - 29

Aug. 17

Sept. 14 -15

Oct. 12 -13

Nov. 9-10

ProgrammeManager

Mohd. Ramli Abd.Rahman

Ismail Md.Nor

Hamdi Othman

Jamilah Hussin

Ismail Md.Nor

Abd. MalikJamaludin

Hamdi Othman

Fees ($)

100

100

100

80

100

100

100

70


ED 110 PENGURUSAN KREDIT

OBJEKTIF

Di akhir kursus. peserta dapat:

- Pengetahuan bagaimana Pernberian Kreditdiurusrnengikutperingkat-peringkat:sebelum.sernasa dan selepas Pemberian Kredit.

- Mengenalpasti langkah-langkah yang perludiarnbil dan diberi perhatian kepada ketiga-tiga peringkat tersebut.

KANDUNGAN

Pengenalan kepada Pengurusan Kredit.Tujuan Pemberian Kredit.Kos-kos terlibat di dalam Pemberian Kredit.Syarat-syarat yang terlibat di dalam PemberianKredit.Menilai Pelanggan untuk Pemberian Kredit.Penyempurnaan Dokuinentasi Kredit.Pengurusan Akaun Akuan Terirna.Polisi Pungutan Hutang dan Undang-undang.Rancangan Tindakan.

PESERTA

Usahawan dalam semua jenis perniagaan.Anak atau isteri usahawan.Kakitangan utama dalam perniagaan.Pegawai-pegawai pengembangan dari agensi-agensi kerajaan.Individu-individu yang berminat untukmenambahkan pengetahuan di dalam bidangPengurusan Kredit.

ED 111 PENGURUSAN BELANJAWAN

OBJEKTIF

Di akhir kursus, peserta dapat:

Pengetahuan tentangaspek-aspekyang terlibatdaiam perancangan belanjawan.Menyediakan satu sistem belanjawan yangteratur.

KANDUNGAN

- Pengertian dan kepentingan belanjawan.Jenis-jenis dan pengkelasan belanjawan.

- Belanjawan operasi:

(i) Belanjawan jualan(ii) Belanjawan pengeluaran(iii) Belanjawan inventori(iv) Belanjawan kos barang terjual(v) Belanjawan perbelanjaan operasi(vi) Penyata Pendapatan dianggarkan

Belanjawan kewangan:

(i) Belanjawan modal(ii) Belanjawan tunai(iii) Neraca kira-kira dianggarkan

- Langkah-langkah rnenyediakan belanjawan.Latihan dan kajian kes.Rancangan Tindakan.

PESERTA

Usahawan dan Pihak Pengurusan Perniagaan.Kakitangan yang bertanggungjawab di dalamurusan kewangan syarikat.

- Bakal usahawan.

71

RHPG NATIONAL PRODUCTIVITY CORPORATION

ED 120 PENYELIDIKAN PEMASARAN UNTUK IKS

OBJEKTIF


Pengetahuan tentang kepent inganpenyelidikan pemasaranMengenalpasti tatacara penye l id ikan ,pengumpulan data dan penganalisisannyaMembuat keputusan-keputusan pemasarandengan teliti, berdasarkan data-data yangdiperolehi.

KANDUNGAN

Faktor kejayaan dan kegagalan sebuahperniagaan

- Kepentingan pemasaran- Pengenalan kepada penyelilidikan pemasaran

Membuat anggaran berasaskan penyelidikanKaedah-kaedah mernbuat penyelidikanAnalisis pasaran dan membuat keputusanRancangan tindakan

PESERTA

Usahawan dan pengurus perniagaanKakitangan penting yang menjalankan fungsi-fungsi pemasaranBakal-bakal usahawan yang berminat.

72

NATIONAL PRODUCTIVITY CORPORATION RHPCzED 130 MENINGKATKAN PRODUKTIVITI

MELALUI DORONGAN PEKERJA

OBJEKTIF


Beberapa panduan dorongan untukmeningkatkan produktiviti pekerja.

- Membuat analisis gaya kepimpinan yang bolehmendorong pekerja meningkatkanproduktiviti.

KANDUNGAN

Kepentingan dan pembangunan negara.Memahami dorongan pekerja.Faktor pendorong produktiviti pekerja.

- Analisis gaya kepimpinan yang bolehmendorong.Strategi meningkatkan produktivitiRancangan Tindakan.

PESERTA

Usahawan yang mempunyai pekerja-pekerjabawahannya.Pengurus-pengurus dan penyelia syarikat.Individu-individu yang ingin mendapatkankepuasan kerja.

ED 141 PENGURUSAN PENGELUARAN UNTUK IKS.

OBJEKTIF


Pengetahuan mengenai aspek perancangandan kawalan pengeluaran yang bersistematik.Kaedah-kaedah untuk mengurangkan kospengeluaran syarikat.Kaedah un tuk memudahkan danmenyenangkan kerja serta meningkatkanproduktiviti.

KANDUNGAN

Aspek-aspek Pengurusan Pengeluaran.Membuat Ramalan Pengeluaran.Perancangan dan Kawalan Pengeluaran.Kawalan Mutu.Pengurusan Stok.Susunatur.Kaedah Kaji Kerja.Kajian Kes.

- Rancangan Tindakan

PESERTA

Usahawan dan Pengurus Perniagaan/Perusahaan.Kakitangan penting yang bertanggungjawabterhadap operasi pengeluaran.Pegawai pengernbangan serta jurulatih.Bakal-bakal usahawan yang berminat.

73

RHPCE NATIONAL PRODUCTIVITY CORPORATION

ED 123 PENJUALAN DAN TEKNIK-TEKNIK JUALAN

OBJEKTIF


Memahami kaedah penjualan dan teknik-teknik jualan.Memahami prinsip penting penjualan danasas kejurujualan.

KANDUNGAN

Kehendak-kehendak pelanggan.- Aspek-aspek kejurujualan:

{i} Jenis-jenis Jurujual(ii) Kualiti-kualiti yang diperlukan(iii) Pengetahuan yang perlu ada pada jurujual.

Bagaimanamemenuhikeinginan pelanggan.

Proses dan teknik-teknik jualan.Rancangan Tindakan.

PESERTA

Pengurusan dan kakitangan syarikat.Jurujual-jurujual syarikat.Kakitangan syarikat yang mengendalikanjualan.

ED 127 STRATEGI PEMASARAN

OBJEKTIF


Pengetahuan tentang pengurusan perniagaanselaras dengan kehendak pasaran.Kaedah/cara menganalisis perniagaannyasendiri dan memahami k e d u d u k a nperniagaannya berbanding dengan pesaing-pesaing yang berada di kawasan pasaran yangsama.Memahami pelbagai strategi pemasaran.

KANDUNGAN

Konsep strategi pemasaranPolisi dan Objektif.Analisis Pasaran.Analisis Kelebihan.Strategi Sasaran Pasaran.Strategi Produk.Strategi Harga.Strategi Pengedaran.Strategi Persaingan.Strategi Promosi.Strategi Pelbagaian.Rancangan Tindakan.

PESERTA

Usahawan dan Pengurusan Atasan.Kakitangan penting yang menjalankan aktivitipemasaranBakal-bakal usahawan.

74

NATIONAL PRODUCTIVITY CORPORATION RHPCEED 112 PENGURUSAN KEWANGAN UNTUK PRODUKTIVITI SYARIKAT

OBJEKTIF


Menganalisis penyata-penyata kewangan danmengukur prestasi syarikat untuk menentukankeuntungan dan produktiviti syarikat.

Mengenalpasti serta menentukan sumber danpenggunaan wang dalam sesuatu operas!perniagaan bagi menentukan tahap prestasiyang produktif.

Mengenalpasti masalah dalaman.

- Merancang wang tunai perniagaan.

KANDUNGAN

Menilai produktiviti melalui penyata kewanganMenilai dan mengukur prestasi/Keuntungansyarikat.Sumber dan penggunaan wang.Modal kerja/pusingan.Merancang wang tunai.Rancangan tindakan ke arah keuntungandan produktiviti.

ED 212 PENGURUSAN TAPAK BINA

OBJEKTIF

Di akhir kursus, peserta akan dapat:

- Mengamalkan sistem pengurusan tapak binayang berkesan untuk meningkatkan produktivitiMenyediakan satu sistem simpanan rekod yangbersisternatik di tapak bina.

- Mewujudkan susunatur tapak bina yangsistematik untuk kelicinan kerja dan pembaziranyang minimum

KANDUNGAN

Peranan dan kepentingan pengurusan tapakbina.Penyeliaan kontrak di tapak binaan.Membaiki kaedah kerja dan meningkatkanproduktiviti di tapak binaan.

- Susunatur tapak- Pengenalan dan cara menyimpan rekod-rekod

penting di tapak bina.- Rancangan Tindakan.

PESERTA

KontraktorKakitangan Utama Syarikat Pembinaan.Sub-Kontraktor

75

KHPCE NATIONAL PRODUCTIVITY CORPORATION

ED 132 MENINGKATKAN DAYA BERSAIN

OBJEKTIF

Di akhir kursus. peserta akan dapat:

Pengetahuan tentang beberapa asas strategiperniagaan

KANDUNGAN

Asas dan pembentukan strategi perniagaan.- Asas persaingan.

Analisis struktur industri.- Analisis penanding.

Kelebihan untuk bersaing.Perisikan penanding.Rancangan tindakan untuk bersaingan.Pembentukan strategi persaingan.Rancangan Tindakan.

PESERTA

Usahawan.Pengurusan atasan perniagaan kecil dansederhana.

ED 113 PENGURUSAN TUNAI

OBJEKTIF


Pengetahuan untuk menyelesaikan masalah-masalah semasa bagi perniagaan masing-masing seperti menyediakan wang tunai yangmencukupi untuk operasi harian dan jugauntuk keperluan am.

- Mempert ingkatkan operasi dan i m e jperniagaan bagi berurusan dengan pihak yangterlibat.

KANDUNGAN

Kepentingan tunai kepada perniagaan.- Keperluan-keperluan awal u n t u k

membolehkan pengurusan tunai berjalandengan baik.

- Perancangan penggunaan wang tunai bagisesebuah perniagaan.Cara-cara untuk mengatasi masalah ketunaianbagi sesebuah perniagaan.Rancangan Tindakan.

PESERTA

Usahawan-usahawan dalam semua jenisperniagaan.Individu-individu yang berminat untukmenambahkan pengetahuan di dalam bidangPengurusan Wang Tunai.

76

NATIONAL PRODUCTIVITY CORPORATION RIPCEED 211 PENGURUSAN KEWANGAN PEMBINAAN

OBJEKTIF

Di akhir kursus, peserta akan dapat:

Melaksanakan tugas menguruskan kewangansyarikat dengan menggunakan alat-alat analisiskewangan.Mengambil t indakan dan merancangkewangan projek.

KANDUNGAN

Kepentingan menyediakan penyata-penyatakewangan.Penyediaan penyata-penyata kewangan:(i) penyata untung rugi.(ii) Kunci kira-kira.

- Menganalisis penyata-penyata kewangan:(i) analisis nisbah.(ii) analisis peratus.(iii) analisis perbandingan.

Aliran wang tunai.Menyediakan kertas kerja projek berdasarkankepada:-(i) penyediaan penyata kewanganfii) analisis penyata kewangan(iii) aliran wang tunai projek.

Rancangan Tindakan.

PESERTA

Kontraktor.Kakitangan utama syarikat pembinaan.

ED 214 PENGURUSAN PROJEK PEMBINAAN

OBJEKTIF

Di akhir kursus. peserta akan dapat:

- Memahami tentang tatacara dan syarat-syaratkontrak.

- Memahami serta menggunakan kaedah-kaedah perancangan.Memahami serta rnembuat perancangankewangan dengan menggunakan analisis aliranwang tunai.

KANDUNGAN

- Pengenalan kepada konsep dan ciri-ciri projek.Pengenalan kepada fungsi pengunisan.Peraturan kontrak.

- Kegunaan carta bar dalam merancang danmengawal projek.Aliran wang tunai sesuatu projek.Rancangan Tindakan.

PESERTA

Kontraktor-kontraktor binaan.Sub-kontraktor.Penyelia tapak bina.

77

RHPCE NATIONAL PRODUCTIVITY CORPORATION

ED 310 KHIDMAT NASIHAT DAN PERUNDINGAN (KNP) UNTUK IKS.

OBJEKTIF

Membolehkan peserta mernahami skop danbidang tugas dalam bidang KNP

Membolehkan peserta merancang programKNP kepada industri kecil dan sederhana.

Meningkatkan kemahiran perundingan bagimengenalpasti masalah perniagaan danmembuat cadangan untuk mengatasinya.

Mendedahkan peserta kepada kaedahmengendalikan KNP kepada industri kecil dansederhana.

KANDUNGAN

- Pentadbiran Khidmat Nasihat danPerundingan (KNP)

Mewujudkan skim KNP

Menjalankan penyelidikan awal.

Mengenalpasti masalah perniagaan.

Perancangan kakitangan dan tugas-tugas

Kawalan terhadap aktiviti

KNP dalam pelbagai bidang pengurusan:

(i) Kewangan

(ii) Operasi pengeluaran

(iii) Pemasaran

(iv) Organisasi dan kakitangan

Merancang Sumber dan Kepakaran.

PESERTA

Pegawai pengembangan dari agensi Kerajaanatau bukan Kerajaan yang terlibat di dalamkhidmat nasihat dan perundingan kepadaindustri kecil dan sederhana.

Pengurus-pengurus yang mengendalikantugas pembangunan perniagaan kecil dansederhana.

Pegawai-pegawai latihan dari agensi kerajaanyang terl ibat di dalam pembangunankeusahawanan serta pembangunan enterpraiskecil dan sederhana.

78


ED 311 METODOLOGI LATIHAN KEUSAHAWAAN

OBJEKTIF

Di akhir kursus, peserta akan mempunyaipengetahuan dan kemahiran untuk:

merancang program lat ihan mengikutkeperluan kumpulan sasarmenggunakan berbagai teknik pengajaran/latihan yang sesuaipengetahuan penggunaan bantuan alatpandang-dengar (AVA) dengan lebih berkesan

KANDUNGAN

Terbahagi kepada 2 bahagian

A: Kemahiran peserta di dalam

Pengetahuan proses pembelajaranPenggunaan alat pandang-dengarKemahiran komunikasi

B: Pembentukan program latihan

- Perancangan program keusahawanan- Menentukan objektif program- Mengenalpasti kumpulan sasar- Modal pembentukan latihan

Analisis keperluan latihan- Pemilihan peserta

Pembentukan program kursus

(i) objektif(ii) kandungan(iii) penilaian kursus

- Penilaian program

METODOLOGI

Syarahan/ceramah- Perbincangan kumpulan/role play

Kajian kes

ED 318 MOTIVASI KEUSAHAWANAN

Objektif

Mendedahkan peserta dengan bidangkeusahawanan dan perniagaan

- Mernbina semangat keusahawanan yang lebihkukuh di kalangan peserta

Membantu peserta untuk mengatasi masalahdiri dan merancang matlamat diri yang sesuai.

Kandungan

Keusahawanan dan pembangunan ekonomi

Memahami sifat-sifat keusahawanan

Faktor-faktor pendorong diri

Mengenali diri sendiri

- Analisis risiko perniagaan

Merancang matlamat perniagaan

Mengatasi rintangan diri

Merancang matlamat diri

Peserta

Individu yang berminat untuk menceburibidang keusahawanan

Individu yang telah merancang untukmenceburi bidang perniagaan dankeusahawanan

Individu yang ingin menukar kerjayanyakepada bidang keusahawanan

79


ED 314 BENGKEL PENINGKATAN PRESTASI IKS

Objcktif

Membolehkan pemilik/pengurusperniagaan menilai prestasi perniagaanmasing-masing

membolehkan pemilik/pengurus IKSmendapatkan pandangan dari pelbagaipihak.

Kandungan

Menilai prestasi perniagaan(i) audit pemasaran(ii) audit pengurusan kewangan(iii) audit pengurusan pengeluaran(iv) audit pengurusan kakitangan

Pandangan-pandangan pengurusanperniagaan.

Pcserta

Pemilik perniagaan bersaiz kecil dansederhana yang ingin menilai prestasiperniagaan mereka.

Kakitangan utama syarikat-syarikat yangbersaiz kecil dan sederhana.

80


ED 315 KURSUS KEUSAHAWANAN UNTUK PEGAWAIDAN KAKITANGAN KERAJAAN

OBJEKTIF PROGRAM

- Untuk melengkapkan usahawan-usahawanBumiputra dengan ilmu pengetahuan dan

. sistem pengurusan yang bersistematik.

Mendedahkan peserta dengan alamperniagaan, mempraktikkan segalapengetahuan yang dipelajari serta menanamsifat-sifat keusahawanan di dalam diri peserta.

Melahirkan usahawan yang berkualiti, berdayamaju, mempunyai daya saing serta kreatif.

Meningkatkan prestasi, keuntungan,produktiviti dan kualiti enterprais.

PENTADBIRAN PROGRAM

Pentadbiran program ini memakan masaselama 4 bulan mulai 1 Nov. 1992 -1 Feb1993.

Dari masa program ini lebih kurang 49%daripada jumlah masa diperuntukkan untuksecara teori di bilik darjah dan 51% untukpengalarnan praktikal secara sangkut kerjadi organisasi/institusi yang berkaitan denganbidang perniagaan masing-masing.Secara asas program ini dibahagi kepada 4kategori:-

i Program pembelajaran di bilik kuliahii Program sangkut kerjaiii Program penyediaan kertas kerjaiv Program projek perniagaan

Input-Input Pengurusan UntukModul-Modul

i Program pembelajaran di bilik kuliahii Pentadbiran Perniagaaniii Pemasaran & Teknik-teknik Kejurujualaniv Simpankira & Amalan Perakaunanv Pengurusan Kewanganvi Pengurusan kakitanganvii Beianjawan & Penyediaan kertas kerja

Sasaran/Nasihat Kepada Peserta

81


EDS 16 BENGKEL ETIKA PERNIAGAAN UNTUK SEKTOR SWASTA

PENGENALAN

Etika perniagaan perlulah diamalkan olehsemua sektor perniagaan serta oleh semuaperingkat kakitangan. Setiap organisasiperniagaan perlulah dapat menyarnbungkandi antara objektif keuntungan dengansumbangan kepada masyarakat. Oleh ituamalan nilai-nilai murni dan moral adalahdiperlukan untuk pertumbuhan perniagaandalam jangka panjang.

OBJEKTIF

Meningkatkan kesedaran tentangtanggungjawab perniagaan terhadappengguna dan masyarakat

Menyemaikan nilai-nilai yang baik yang perludiamalkan.

Memberikan kesedaran tentang aspek moraldalarn perniagaan

Menanarnkan semangat kerja beretika untukpembangunan organisasi.

PESERTA

Kumpulan pengurusan atasan dari sektorswasta.

Pengurus-pengurus dari pengeluarpertengahan dan bawahan.

KANDUNGAN

Tanggungjawab perniagaan terhadapmasyarakat.

Nilai-nilai baik dari aspek kemasyarakatandan keagamaan.

Tanggungjawab perniagaan terhadappersekitaran.

Aspek moral dan etika perniagaan.

Etika kerja - tanggungjawab pekerja terhadaporganisasi sebagai asas etika perniagaan.

82


ED319 BENGKEL ETIKA KERJA UNTUK SEKTOR AWAM

PENGENALAN

Kerja beretika adalah merupakan asaskecemerlangan sesuatu organisasi. Asaskepada kerja beretika ialah kakitangan yangbermotivasi dan berdisiplin, kakitangan yangmengamalkan etika kerja yang baik bolehmemberikan kepuasan kepada orang ramaiyang berurusan dengan jabatan kerajaan,

OBJEKTIF

Meningkatkan kesedaran tentangtanggungjawab kakitangan kerajaan terhadapmasyarakat.

Menyemaikan nilai-nilai yang baik yang perludiarnalkan.

Memberikan kesedaran tentang aspek moraldalam perkhidmatan awam.

Menanamkan semangat kerja beretikauntuk meningkatkan imej organisasi.

PESERTA-PESERTA

Kumpulan Pengurusan atau pertengahan.

Kakitangan khidmat sokongan.

KANDUNGAN

Tanggungjawab kakitangan perkhidmatanawam terhadap masyarakat.

Nilai-nilai baik dari aspek keagamaan dankemasyarakatan.

Aspek moral dalam perkhidmatan awam.

Etika kerja - tanggungjawab pekerja terhadaporganisasi sebagai asas kecemerlanganorganisasi.

>320 BENGKEL ETIKA PERNIAGAAN UNTUK IK

Objektif

Meningkat kesedaran tentang etika-etika yangmulia yang perlu diamalkan.

Menyedarkan peserta tentang amalan budayaniaga yang positif.

Metodologi

Pernbentangan kertas kerja oleh penceramahjemputan.

Perbincangan.

Peserta

UsahawanBakal usahawanKakitangan utama perniagaanPegawai Pengembangan

83


ED321 BAGAIMANA MEMBENTUK DORONGANDAN KEPUASAN BEKERJA

Objektif

Memahami individu yang membentukorganisasi dan mengetahui bagaimanaperubahan sikap berlaku.

Mengetahui faktor-faktor yang menuju kepadakepuasan bekerja.

Mengetahui cara yang terbaik untukrnendorong diri sendiri dan orang lain.

Membolehkan peserta menganalisis. menilaidan mengawal prestasi kerja.

Metodologi

SyarahanKajian kesPerbincanganLatihanTayangan Filem

Peserta

UsahawanPengurusPenyelia

ED322 MEMBENTUK MOTIVASI UNTUK KERJA BERPASUKAN

Objektif

Memahami dan boleh memberi motivasi untukmemupuk kerja berpasukan.

Merancang matlamat diri dan organisasimelaluikerja berpasukan.

Metodologi

SyarahanLatihanPerbincangan

Peserta

Usahawan- Pengurus

Penyelia

84

NATIONAL PRODUCTIVITY CORPORATION KHPCEED323 ETIKA NIAGA UNTUK KEPUASAN PELANGGAN

PENGENALAN

Keuntungan perniagaan untuk jangkapanjanghanya dapat dicapai rnelalui kepuasan kepadapelanggan. Untuk memberikan kepuasankepada pelanggan.peniagaperlumenawarkanbarangan /perkhidmatan yang sesuai padaharga yang berpatutan. Barangan/Perkhidmatan yang bermutu dapat dihasilkandengan arnalan etika niaga yang baik.

OBJEKTIF

Membolehkan peserta memahami konsepetika perniagaan untuk perhubungan dankepuasan pelanggan yang berkesan.

Membolehkan peserta membentuk etikaperniagaan sebagai panduan kepadakakitangan mereka bagi menghasilkanbarangan/perkhidmatan yang bermutu.

Mewujudkan kesedaran tentang pentingnyaetika perniagaan untuk perturnbuhanjangkapanjang.

PESERTA

Pengurus atasan dan pertengahan.

Usahawan dan bakal usahawan

KANDUNGAN

Mengapa etika perniagaan begitu penting.

Etika perniagaan dan wawasan pemimpin.

Amalan dan falsafah dalarn etika perniagaan.

Kaitan etika perniagaan dan kepuasanpelanggan.

Mewujudkan etika perniagaan.

Peranan pengurus untuk rnenyemai etikayang

Etika perniagaan dalam perspektif KemajuanMalaysia.

ED324 KEPIMPINAN DAN MOTIVASI

Objektif

- Mendedahkan peserta kepada aspekkepimpinan dalarn organisasi perniagaan.

Membolehkan peserta rnemahami pelbagaigaya kepimpinan.

Kaedah rnenyelesaikan masalah.

Peserta

Usahawan- Pengurus

Penyelia

Metodologi

SyarahanKajian kesLatihanPerbincangan

85


ED325 PENGURUSAN BERETIKA UNTUK IKS

PENGENALAN

Dilema etika sentiasa dihadapi oleh pihakpengurusan, Malah dewasa ini makin banyakdipersoalkan etika dalam perniagaan danperkhidmatan awam. Program ini akanmembincangkan mengapa pengurusanberetika pentingdan bagaimana mewujudkanpengurusan beretika.

OBJEKTIF

Membolehkan peserta menghuraikan dilemaetika yang mungkin dihadapi.

Membolehkan mereka mengubah nilai dankepercayaan mereka sesuai dengan amalanetika perniagaan yang positif.

Membantu peserta mewujudkan suasana ditempat kerja yang harmoni berasaskan amalannilai-nilai yang murni.

PESERTA

Usahawan dan pengurusan dari industri kecildan sederhana.

Bakal usahawan.

Pegawai pembangunan yang terlibat dalarrimembantu IKS.

KANDUNGAN

Dilema berkaitan etika perniagaan berkaitdengan IKS.

Semakan tentang etika yang harusdiamalkan.

Arah ikutan dalam pengurusan beretika.

- Kuasa-kuasa etika untuk indiuidu.

(i) Tujuan(ii) Kebanggaan(iii) Kesabaran(iv) Ketabahan(v) Perspektif

- Prinsip-prinsip pengurusan beretika.

Pilihan-pilihan dalam mengamalkan etikapengurusan.

86

PROGRAMMES AT REGIONALOFFICES

NATIONAL PRODUCTIVITY CORPORATION RIPENPC NORTHERN REGIONLocked Bag 206, Jalan Bertam13200 Kepala Batas, Penang

Tel. : 04-354709Fax. : 04-354709

Code

QM06

QM24

QM08

QM07

QM02

QM09

QM21

PROS

PRO1

PRO2

PRO3

PR01

PRO4

PR02

Course

QUALITY MANAGEMENT

Bengkel Alat-Alat QCC

Amalan 5S bagiPeningkatan Produktiviti danKualiti


QCC untuk Ketua Kumpulan

Quality Control


Konvensyen QCC WilayahUtara

PRODUCTIVITYMANAGEMENT

Productivity DiagnosisAs A StrategicManagement Tool.

Understanding Pro-ductivity for Super-visor


Workshop on Producti-vity Measurement forSupervisors

Understanding Pro-ductivity for Supervisors


Pengenalan ProduktivitiUntuk Penyelia

Date

Apr. 26-27

Apr. 28

May 17-21

June 7-11

June 14-17

Aug. 23

Sept. 25 - 26

Apr. 20-21

Feb. 9-11

July 5-7

Aug. 10

Oct. 4-6

Nov. 2-4

Nov. 9-11

ProgrammeManager

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Fees ($)

200

100

625

500

500

100

To beconfirmed

250

300

300

100

300

300

300

Venue

Ipoh

Penang

Penang

Penang

AlorSetar

Penang

Penang

Penang

Penang

Penang

Penang

Penang

Penang

Penang

89

fttPCE NATIONAL PRODUCTIVITY CORPORATION

Code

HR06

HR04

HR07

HR09

PM01

PM02

PM12

SM07

SM01

SM04

SM03

ED214

ED141

ED 130

Course

HUMAN RESOURCEMANAGEMENT

Motivasi dan KepuasanBekerja untuk Penyelia

Pembangunan danPengurusan Keselarnatan(Security Developmentand Management)

Pimpinan danPerhubungan SesamaManusia Untuk Penyelia


PRODUCTIONMANAGEMENT

Industrial Safety 1

Industrial Safety 2

Method Study (JobSimplification)

SALES AND MARKETING

Perhubungan Awam 1


Perhubungan Awam 2

Effective SellingSkills

SMALL AND MEDIUMINDUSTRY AND ENTRE-PRENEURSHIP

Pengurusan ProjekPembinaan

Pengurusan PengeluaranUntuk IKS

Meningkatkan ProduktivitiMelalui Dorongan Pekerja

Date

Apr. 20 - 22

May 17 - 21

June 8-10

Aug. 17 - 19

Apr. 20 - 23

June 7 - 10

Oct. 18-21

April. 12 - 14

July 26 - 27

Aug. 2 -5

Sept. 13-14

June 22 - 24

July 20-21

Aug. 3-4

ProgrammeManager

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Fees($)

300

500

300

300

400

400

400

375

200

500

250

150

100

100

Venue

Penang

Penang

Penang

Penang

Penang

Penang

Penang

Penang

Penang

Penang

Penang

Penang

Penang

AlorSetar

90


Code

ED317

ED127

ED212

ED211

ED318

ED110

Course

Kepimpinan dan Motivasiuntuk Penyelia

Strategi Pemasaran

Pengurusan Tapak Bina

Pengurusan KewanganPembinaan


Pengurusan Kredit

Date

Aug. 25 - 26

Sept. 14 - 15

Sept. 14-16

Oct. 12-14

Oct. 19 - 20

Dec. 14-15

ProgrammeManager

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Fees($)

100

100

150

150

100

100

Venue

Penang

AlorSetar

AlorSetar

Penang

AlorSetar

AtorSetar

91


NPC EAST COAST REGION8th Floor, Teruntum Complex

Jalan Mahkota,25000 KuantanPahang Darul Makmur

Tel: 09-501788/501789Fax: 09-508903

Code

QM10

QM06

QM09

QM16

QM20

QM04

QM24

PR02

PROS

PROS

HR14

HR15

HR16

Course

QUALITY MANAGEMENT

Bengkel Kepimpinan QCCuntuk Ketua Kumpulan



Kern QCC

Konvensyen QCC WilayahPantai Timur

TQC for Supervisors

Amalan 5S bagi Pening-katan Produktiviti dan Kualiti



Pengurusan Fail dan Rekod

Productivity Diagnosisas A StrategicManagement Tool


Group work andDiscussion Leading

Kemahiran Berkomunikasi

Penyelia Sebagai Jurulatihdan Pengajar

Date

Feb. 16-17

June 8-9

July 27 - 28

July 17 - 19

Sept. 25 - 26

Oct. 12 - 15

July 6

Apr. 20 - 22

June 15-17

July 20-21

Feb. 8-9

May 18 - 20

Dec. 6-8

ProgrammeManager

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Fees($)

200

200

200

To beconfirmed

To beconfirmed

400

100

300

300

250

200

300

300

Venue

KualaTerengganu

Kota Bharu

Kuantan

To beconfirmed

Kota Bharu

Kuantan

Kuantan

Kuantan

Kota Bharu

Kuantan

Kota Bharu

Kuantan

Kota Bharu

92

NATIONAL PRODUCTIVFTY CORPORATION

Code

HR07

HR06

PM04

MA03

ED 160

ED214

EDI 12

ED214

ED232

EDI 12

ED211

ED135

ED318

Course

Pimpinan dan PerhubunganSesama Manusia

Motivasi dan KepuasanBekerja


Store and StockManagement

MANAGEMENTACCOUNTING

Budget Preparationand Control

SMALL AND MEDIUMSCALE INDUSTRY ANDENTREPRENEURSHIP

Meningkatkan PrestasiSyarikat MelaluiRekod-Rekod Perniagaan


Pengurusan Kakitangandalam PeningkatanProduktiviti dan Kualiti


Etika Niaga untukKepuasan Pelanggan

Pengurusan Kewangan.Untuk ProduktivitiSyarikat


Pengurusan Modal Pusingan


Date

Aug. 17 - 19

Oct. 5-6

Sept. 7-9

May 25 - 27

Jan. 12 - 14

Apr. 6 -8

May 11-13

July 27 - 29

Aug. 2 -3

Sept. 28 - 29

Oct. 12-14

Nov. 2-4

July 13-14

ProgrammeManager

Regional Director

Regional Director

Regional Director

Regional Director

Regional Direction

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Fees {$)

300

200

300

375

150

150

150

150

100

100

150

150

100

Venue

KualaTerengganu

Kuantan

Kuantan

Kuantan

Kota Bharu

Kuantan

Kota Bharu

Kuantan

KualaTerengganu

Kuantan

Kota Bharu

KualaTerengganu

Kuantan

93


NPC SOUTHERN REGION3rd Floor, Petronas Building

41/2 Miles, Jalan SkudaiP.O. Box 105,80710 Johor Bahru

Johor Darul TakzimTel: O7-377422/377644

Fax: 07-380798

Code

QM06

QM10

QMO8

QM09

QM01

QM24

PROS

HR07

HR10

HR06

HR08

HR06

Course

QUALITY MANAGEMENT


Bengkel Kepimpinan QCCuntuk Ketua Kumpulan


Bengkel Perscmbahan QCC

TQC for Managers

Konvensyen QCC WilayahSelatan


Productivity Diagnosisas A Strategic ManagementTool


Pimpinan dan PerhubunganSesama Manusia

Management for Manager




Date

Feb.22 - 23

Apr. 26-27

May 24 - 28

June 14

Aug. 23 - 25

Sept. 15 - 16

June 29 - 30

Nov. 22 - 24

July 19-23

May 10-12

July 5-7

Aug.9-11

ProgrammeManager

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Fees ($)

200

200

625

100

375

To beconfirmed

250

300

625

300

300

300

Venue

Johor Bahru

Johor Bharu

Johor Bharu

Johor Bharu

Johor Bahru

To beconfirmed

Johor Bharu

Johor Bahru

Johor Bharu

Melaka

Melaka

Melaka

94

NATIONAL PRODUCTIVITY CORPORATION ICTPCECode

PM01

EDI 13

ED 123

ED132

ED214

EDI 12

ED327

ED324

ED325

ED320

Course


Industrial Safety 1


Pengurusan Tunai


Meningkatkan DayaBersaing


Pengurusan Kewanganuntuk ProduktivitiSyarikat

Pengurusan Pengeluaranuntuk IKS

Kepimpinan danMotivasi untuk Pengurus

Pengurusan Beretikauntuk IKS

Bengkel Etika Perniagaanuntuk IKS.

Date

Apr. 26 - 29

Apr. 13 -14

Feb.9-11

Jun 22 - 23

Sept. 21 - 23

Oct. 25 - 27

Aug. 24 - 25

May 18 -19

Sept. 7 - 8

Oct. 21

ProgrammeManager

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Fees ($)

400

100

150

100

150

150

100

100

100

80

Venue

Johor Bharu

Johor Bahru

Johor Bahru

Johor Bahru

Johor Bahru

Johor Bahru

Johor Bahru

Johor Bahru

Johor Bahru

Johor Bahru

95

ICTPG NATIONAL PRODUCTIVITY CORPORATION

NPC SARAWAK5th Floor, Bank Negara Building

Jalan Satok, P.O. Box 267993752 Kuching , SarawakTel: 082-246844/246941

Fax: 082-259724

Code

QM24

QM15

QM11

QM14

QM29

QM24

PRO?

PR04

PR09

PR06

PR10

PROS

Course

QUALITY MANAGEMENT

5S Basic managementfor Good ManufacturingPractices.

Workshop on ManagingQCC Activities

Workshop for QCC Tools

QCC Project Presenta-tion and Evaluation

Seminar on Productivityand Quality Improvement

5S Basic Managementfor Good ManufacturingPractices


Measuring ResourceProductivity in Manufacturing


Assessing Company'sAbility to Pay

Improving OfficeProductivity (O & M)

Linking Profitability,Productivity and Wages


Date

February(1 day}

June(1 day)

July( 2 days }

August(2 days)

August(1 day}

October(1 day)

March(3 days)

April(3 days)

July(2 days)

October(3 days)

November(2 days)

Sept.21-22

ProgrammeManager

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Fees ($)

120

150

250

300

100

120

450

360

300

360

300

250

Venue

Kuching

Kuching

Kuching

Kuching

Kuching

Kuching

Kuching

Kuching

Kuching

Kuching

Kuching

Kuching

96

NATIONAL PRODUCTIVITY CORPORATION RJTPCE

Code

HR13

HR09

PM01

PM04

PM08

PM09

PM10

SM10

ED130

ED123

ED326

Course


Motivation and JobSatisfaction for Managers

Leadership and HumanRelations for Managers


Industrial Safety (1)for Supervisors(Manufacturing)

Store and StockManagement

Methods Improvementfor Shop Floor Operations(Supervisors)

Plant PreventiveMaintenance

Total ProductiveMaintenance Workshop

SALES ANDMARKETING

Customer Relations


Meningkatkan Produk-tiviti Melalui DoronganPekerja



Date

May(3 days)

July(3 days)

June(3 days)

July(3 days)

August(3 days)

September(2 days)

November(2 days)

September(2 days)

May(2 days)

September(3 days)

December(2 days)

ProgrammeManager

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Fees($)

450

450

360

360

360

250

300

250

150

150

150

Venue

Kuching

Kuching

Kuching

Kuching

Kuching

Kuching

Kuching

Kuching

Kuching

Kuching

Miri

97


NPCSABAHNo.08, 7th Floor, Block E

Kuwasa Complex49, Jalan karamunsing

88000 Kota Kinabalu SabahTel: 088-235887/233245

Fax: 088-242815

Code

QM24

QM04

PROS

PROS

HR06

HR08

PM10

SM01

MA01

Course

QUALITY MANAGEMENT

5S Practices forProductivity and QualityImprovement.

TQC for Supervisors








Industrial Safety 1

SALES AND MARKETING


MANAGEMENTACCOUNTING

Financial Managementfor Company Productivity

Date

June 10

Aug. 2 - 5

Oct.5 - 7

Dec.14-15

Feb. 16 - 18

Mac 2 - 4

May 11-13

Sept. 7-8

Apr. 13 - 15

ProgrammeManager

Regional Director

Regional Director

Reginal Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Regional Director

Fees ($)

100

400

300

250

300

300

300

200

375

Venue

Kota Kinabalu

Kota Kinabalu

Kota Kinabalu

Kota Kinabalu

Kota Kinabalu

Kota Kinabalu

Kota Kinabalu

Kota Kinabalu

Kota Kinabalu

98

NATIONAL PRODUCTIVITY CORPORATION RflPCE

Code

MA02

ED130

ED211

Course

Budget Preparation andControl


Meningkatkan Produk-tiviti Melalui DoronganPekerja


Date

July 6-8

Apr. 6-7

Jan. 12-14

ProgrammeManager

Regional Director

Regional Director

Regional Director

Fees ($)

375

150

240

Venue

Kota Kinabalu

Kota Kinabalu

Kota Kinabalu

99


ADVISORY AND CONSULTANCY SERVICES

dvisory and Consultancy services are available in all areas of Productivity and Quality.Some of the key areas are:

Corporation Strategies

Organisation Development

Impact of New Technology onProductivity and Quality

Industrial Engineering

Quality Management & Quality AssuranceStandard (ISO 9000)

Sales and Marketing Strategies

Financial Management

Feasibility Study

Business Diagnosis

Productivity Measurement

Interfirm Comparison

Basic Employee Skills Training (BEST)

Market Research

Training Needs Analysis (TNA)

Systematic Layout Planning

Shop Floor Management (5S)

Further Enquiries:Please contact:

Ir Mah Lok Abdullah/ Lee Kok Leong/Othman Ismail

National Productivity CorporationP.O. Box 64, Jalan Sultan

46904 Petaling JayaSelangor Darul Ehsan.

Tel: 03-7557266Fax: 7578068

101

RFIPCE NATIONAL PRODUCTIVITY CORPORATION

IN-PLANT COURSES

The National Productivity Corporation also offers In-Plant courses to meet the specific need of yourstaff and organisation. Our consultants will be glad to discuss your needs and develop programmesto suit your requirements, be it a talk, seminar, course or consultancy.

In-plant courses are offered in the following areas:

Quality Management (TQC/QCC)

Human Resource Management

Sales and Marketing

Production Management (IE/LCA)

Productivity Measurement and Analysis

Small and Medium Scale Industry and Entrepreneurship

Give us a call:Tel: 03-7557266

102

LOCATION OF NATIONAL PRODUCTIVITY CORPORATION (NPC)

NPC COMPLEXBLOCK D^^^^^

' ̂ ^^^ BLOCK C

Documents

PRODUCTIVITY AND QUALITY - Home - MPCilmuonline.mpc.gov.my/elmu-cis/document/EnhancementProgrammes/1993.pdf · • To advise the government and private sectors on Productivity and