Ashley Lynn Rose 346 Trask Side Rd, Alton Bay, NH 03810

(H) 603-393-3007 | bu.grad.2013@gmail.com ------------------------------------------------------------------------------------------------------------------------------------------

OPERATIONS MANAGER RETAIL MANAGEMENT / GENERAL BUSINESS PRACTICES / MARKETING

Accomplished, detail oriented Operations Manager with six years’ experience in retail management, ten years’ experience in customer service, and five years’ experience in a lead manufacturing role. Self-motivated and hardworking with a solid background in delivering high quality work, exceeding sales goals, training and developing employees to be promoted within the organization.

CORE QUALIFICATIONS

Inventory Management | Risk Management |Project Management| Financial Management | Business Strategy |Leadership Development |Mentoring & Managing Employees| Staff Development| Team Building| Human Resources| Recruiting| SAP| Strategic Planning| Cost Reduction| Marketing

EXPERIENCE

Intuit - Tax Support Specialist - Remote - 2015 - 2016 (seasonal)

● Assisted customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations. Troubleshoot and resolve product and tax support customer inquiries

● Actively contributed to the knowledge base content by linking, flagging and recommending updates ● Documented customer interactions and properly escalate issues that do not have a known resolution

Aubuchon’s Hardware General and Operations Managers 2009 to 2015

● Directed, coordinated, and reviewed activities in sales and service accounting and recordkeeping, and in receiving and shipping operations. Directed and coordinated Stores financial and budget activities

● Established and implemented Store policies, goals, objectives, and procedures ● Determined staffing requirements, and interviewed, hired and trained new employees ● Community Outreach, Events, Fundraising, Donations, and Volunteering

TTM Technologies CAM/CAD/AOI Lead Tech 2004 to 2009

● Consulted with engineers to discuss and interpret design concepts, and determined requirements of detailed working drawings

● Examined electronic schematics and supporting documents to develop, compute, and verify specifications for drafting data, such as configuration of parts, dimensions, and tolerances

● Supervised and coordinated work activities of workers engaged in testing printed circuit boards ● Collaborated and wrote CAD Manual for the AOI Department for company wide use

EDUCATION

Boston University - Bachelor of Science: Bachelor of Liberal Studies / Interdisciplinary Studies Jan 2013

American InterContinental University - Associate of Arts: Business Administration May 2009

Porter and Chester Institute - NET + Certification: Networking Jan 2004

AFFILIATIONS

● Dean's List Boston University 2011-2012 Academic Year - Cum Laude 2013 – Graduated with Honors ● Sigma Alpha Lambda (National Leadership & Honors Organization) July 2011 (Boston University) ● Certification of Completion of Basic Training in Hardware Retailing of the North American Retail

Hardware Association - Jan 8 2014 (NRHA)