Program Agenda

Internet Retailing Expo Indonesia 2017 • [email protected] • www.internetretailingexpo-asia.com

Day ONE – Welcome back! 8.50 – 9.00 Opening Plenary

Minister of Trade Indonesia

9.00 – 9.15 Indonesia’s Retail Market – GOING ONLINE! Speaker: Roy N. Mandey, Chairman, APRINDO (Indonesian Retail Merchants Association)

9.15 – 9.30 Speaker: BCA

9.30 – 9.45 Speaker: Malaysia

9.45 – 10.00 Speaker: CEO Telkom

10.00 – 10.15 Speaker: CEO SP ecommerce

10.15 – 10.30 Speaker:

10.30 – 11.30

Morning Coffee Break and Exhibition Opening

11.30 – 12.00 Theatre A: The Connected store of the future : The Connected store of the future is designed to illuminate the most ground-breaking technologies and strategies that are driving the digital store, so retailers can get smarter about the way to help shoppers feel connected in multiple retail spaces and online places! Hear from leading retailers who are successfully delivering a seamless online to physical store shopping experience, boosting sales and enhancing customer experience

Theatre B: Customer Insight Experience The digital revolution has precipitated a massive shift in retail. Customers now have the freedom to shop from the comfort of their home with a phone, laptop, tablet and other devices. Insight experience will explore the best practice to bridge the gap between the physical and digital worlds for a seamless and memorable Customer Experience.

Theatre C: Digital Sales & Marketing Digital Marketing is increasingly complex but retailers keen to gain the competitive edge are realizing that getting to grips with digital can offer more opportunity to reach customers and deliver results. How can you use digital to shape a customer-centric culture, deliver more compelling customer experiences and use data, journey mapping and personalization to create campaigns and drive behavioural change?

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Panel Discussion Omni-channel retailing : Digital transformation, Customer first Moderator: Roy N. Mandey, Chairman, APRINDO Panelists:

Panel Discussion Customers don’t think in channels, they think brands Moderator: Amit Keswani, PT Mitra Panelists:

Panel Discussion Seasonality, sales, black Friday, single days – Surviving and thriving retail perks, troughs Moderator: Panelists:

12.00 – 12.20 Case study: What does the Omni-channel store of the future look like and key steps in getting there! Speaker:

How customer insights can be used to create more personalized experiences and the impact this has on conversion rates? Speaker :

How to have a Better Clicks-throughs with price discovery and comparison? Speaker :

12.30 – 14.00 Networking Lunch on the Expo floor

Theatre A : THE CONNECTED STORE Theatre B : CUSTOMER INSIGHT EXPERIENCE

Theatre C : DIGITAL SALES & MARKETING

14.00 – 14.20 Meeting digital customer demands in-store Speaker:

Delivering winning customer experience in the digital economy Speaker:

A new retail era – The power of cloud. How it has enhance online user experience to boost conversions? Speaker:

14.20 - 14.40 Mobile Engagement in store – why, how and what are the hurdles? Speaker:

How to predict customer behavior using analytics? Speaker:

Speaker:

14.40 – 15.00 Panel Discussion Future Store, virtual changing rooms, beacons, augmented reality, iOT, forms of future communications Moderator: Panelists:

Panel Discussion Taking interaction with a customer to the next, more personalized level Moderator: Panelists:

Panel Discussion Discounting? Is this the ultimate brand destroyer? Moderator: Panelists:



15.00 – 16.00 Afternoon Coffee Break and Networking on the Expo floor

16.00 – 16.20 Marketplace panel: Bringing Global and regional brands to Indonesia. How marketplaces a key component in Omni channel retailing? Moderator: Panelists:

How can retailers win in the rise of the millennials with changed buying behavior and with anywhere anytime demands?

What do retailers need to know about offering a user friendly, compelling brand experience via online and mobile devices?

16.20 – 16.40 Leveraging big data and analytics for competitive edge in the Omni channel world

Case Study: How can journey mapping increase loyalty, ROI and customer satisfaction?

Case Study: Using data to manage personalization at scale – Making your site relevant to customers!

16.40 – 17.00 Omni Chanel ecommerce customer experience

Physical stores? Online? How can it be harmonized to shape a positive customer and brand experience?

Has the role of the marketer radically changed? What new technologies and strategies need to incorporated into the marketing mix?

17.00 Close of DAY ONE and Networking Reception



Day TWO - GETTING BACK! Theatre A : Payment & Security

The variety, capabilities and sales -effectiveness of the rapidly-developing payments scene offer new opportunities for retailers. We draw out the variety and commercial relevance of a broad swathe of new and enhanced areas, showing how even the most mature elements of your multichannel landscape can offer new opportunities to grow your business’ scale and profitability. In the Payments & Security Theatre the topic becomes commercial and strategic – take advantage of these ready-to-deploy options before your competitors do!

Theatre B : Multi-Channel Operations & Fulfillment Delivery is one of the most important parts of the multichannel process and a challenge for retailers to get it right and keep customers happy. The anytime anywhere customers know what they want and expect a range of delivery options to choose from. Find out how retailers can manage the operational challenges to ensure speedy delivery and collection in the Multichannel Fulfilment conference

Theatre C : Digital Merchandising Digital Merchandising is designed for retailers who want to connect with the Customer online to win new business, with a focus on converting customers and boosting online sales. Driving a seamless customer experience across customer touch points is an absolute imperative for retailers keen to win business from the ‘on the go’ consumer. Getting to grips with the Omni channel customer journey and how to use merchandising to engage and convert is key to defining metrics for success.

9.00 - 9.20 Panel Discussion: Mobile, alternative payments methods and cross border for your ecommerce success. How to implement a fast, secure, simple and flexible payment solutions to grow your ecommerce business? Moderator: Panelists:

Panel Discussion: Migration to online shopping has forced retailers to restructure operations, models and relationships with customers and suppliers in order to achieve a robust and competitive supply chain. How leading retailers are getting to grips with the latest technology and operational strategies designed to increase growth? Moderator: Panelists:

Case Study : Proven strategies to maximize revenue and ROI from mobile advertising. Retailers in sectors: fashion, luxury, home furniture, beverages and anything in between.

9.20 – 9.40 How do market places recruit sellers and provides globally with speed and scale with the payment challenge?

How can supply and distribution be aligned ad prepared for possible fluctuations in buying behaviors and what are the costs/benefits?

Creating innovative approach and beyond traditional loyalty programs.



9.40 – 10.00 OMNICHANNEL, A FUTURE FOR INDONESIA BANKING INDUSTRY

Case Study: Real time? How to keep pace with deliveries anytime, anywhere and how can tracking contribute to overall success?

How to create emotional connections with your customers, employees and visitors by creating immersive digital Omni channel experiences?

10.00 – 11.00 Morning Coffee Break and Networking on the Expo floor

11.00 – 11.20 Detect & Deter: What are Fraudsters up to? Learn about current global criminal techniques and trends affective ecommerce and mobile retail.

Regional warehousing and distribution – How key brands are using regional warehousing solutions for local fulfillment?

Engaging the digital consumer in the new connected world

11.20 – 11.40 Consumers choose to bank in many ways at different times for different purposes. They expect their banks to provide the unified services in any channel they use. In addition current consumers are more demanding, they expect banks to understand their needs and want personalized services. Is the bank responding appropriately to the consumers?

Designing your last mile fulfillment strategy – what needs to be considered with the customer at front of mind?

Take Your Social Engagement Skills To New Levels! Retailers must move beyond Facebook pages and Twitter accounts. How to thrive in today’s social world?

11.40 – 12.00 How to grow your business, generate new revenue, increase exposure of your brand and boost customer loyalty with the right integrated payment processing?

Global Supply Chain Planning for Digital today – TOP TIPS!

Disruptive Technologies: Reshaping The Retail Landscape

12.00 – 14.00 Networking Lunch on the Expo floor



14.00 – 14.30 How technology will impact the retail industry and business models? Issues related to digital disruption, redefining competitiveness, operating and business models and workforce of the future helps to value and growth in a digital world.

Click & Collect – What’s the business model for brand owners, retailers developing their own click and collect strategy?

Can Beacons help retailers better engage mobile shoppers in the store? If deployed effectively, can beacons bridge the gap between the digital and physical shopping experience?

14.30 – 14.50 The Emerging technology and changes in

consumer behavior are changing the

payment landscape. How to create a digital

and mobile payment solutions integral to

digital commerce, including couponing,

location-based services and digital business

models?

Case Study: Store inventory operations have traditionally been associated with point of sale (POS) or merchandising applications, yet an accurate view of store-level inventory is critical for effective Omni-channel fulfillment. How Omni channel operations platform provides the best-in-class capabilities for managing store inventory, executing in-store pickup and shipping orders from the stores?

Cloud based retail management

14.50 - 15.10 Flexible payment solutions for all sales channels – Find out how to offer multichannel payment solutions you need to give your customers a seamless shopping experience

15.10 – 16.00 Afternoon Coffee Break and Networking on the Expo floor

16.00 – 16.20 Case study: Carrefour Point-of-Sale (POS) solution and integrated payment capability in the front-end store system at the retail stores

Panel Discussion: China Focus – Why every retailer needs a china strategy for supply chain and fulfillment? Moderator: Panelists:


https://www.accenture.com/lv-en/digital-disruption-index

https://www.accenture.com/lv-en/competitiveness-index

https://www.accenture.com/lv-en/competitiveness-index

https://www.accenture.com/lv-en/global-operating-model-index

https://www.accenture.com/lv-en/global-operating-model-index

https://www.accenture.com/lv-en/workforce-of-the-future-index


16.20 – 16.40 WRAP UP PANEL DISCUSSION With the increasing demand of more convenience services, reassurance on security and privacy, more transparency, greater speed and no barriers to cross border payments. Is Omni channel is a future for Indonesian banking although faced with challenges not only by the industry but also by the regulators and other stakeholders Moderator: Panelists:

WRAP UP PANEL DISCUSSION Today's Retail: Omni channel, Content-Driven And Global Moderator: Panelists:

Mapping Out Retail's Future : Digital merchandising

17.00 Close of Internet Retailing Expo Asia 2017 – see you next year! January 2018


Documents

Program Agenda