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Program Review2001 – 2008
Christie MathewsViviane Ephraimson-Abt
Hosam AhmadLouie SanchezIhsan Abbud
Apartment Life
Apartment Life Program HistoryApartment Life as it is today has evolved from some very humble beginnings of Quonset huts. Originally called Married Student Housing, Apartment Life was created to serve the needs of Veteran’s and their families
Veteran’s Village 1945 – 1962 Lory Faculty Apartments 1950 – Present Aggie Village 1961 – Present University Village 1968 – Present Palmer House 1967 – 1989 International House 1994 – Present
Lory Apartments
Single Graduate Students Single Undergraduates 23 years
of age or older 72 Apartments
1-bedroom units 2-bedroom shared units 108 Bed Spaces Identified for redevelopment in
May, 2012
International House
Single Graduate Students Single Undergraduates 23
years of age or older 118 Apartments
1-bedroom units2-bedroom shared units193 Bed Spaces
Aggie Village
Family Housing288 Apartments 2-bedroom units
University Village
Family & Single Undergraduate Students 430 Apartments Family – 2 & 3 bedroom units Single undergraduates
2-bedroom shared units
Apartment Life Our Mission
The Apartment Life Program is an integral part of the educational mission
and student support services of Colorado State University. Apartment Life serves
a nontraditional and culturally diverse student population. This includes student
families, single graduate students, single nontraditional students, faculty and
staff. This residential program provides a living and learning environment
that is conducive to academic success, personal, social, cultural, and
educational growth, group and family development, community
involvement and ownership of, and commitment to diversity. Apartment
Life recognizes the importance of providing a clean, safe, well-managed and
reasonably priced facility. In part, the above is accomplished by building a
unique community where residents develop a sense of belonging,
personal ownership and involvement. Staff provides a wide variety of
programs and services to meet the needs of our diverse resident population.
Apartment Life Our Vision
Apartment Life creates a living-learning community founded on the strength of our differences, interests, and common goals. Our vision is to impact each member of the
Apartment Life community, fostering interaction, understanding, and appreciation among people
of all backgrounds. Through this positive experience with our residents, we can ultimately influence the
University, Fort Collins, and the world.
Apartment Life Programs and Services
Assignments and BillingMonth-to-Month and Academic Year Leasing
modelsArea/Village OfficesLive-in StaffEducational and Social ProgramsPartnership with Operations Management
Custodial and MaintenanceLaundry FacilitiesFurniture Options
Apartment Life Who We Serve
Who Lives with us•Couples/Partners with and without Children•Single Parents•Single Graduate Students•Non-traditional Undergraduate Students•Traditional age Undergraduate Students who have completed Res Life live-in requirement (ICC)•Post Doctoral and Visiting Scholars•Faculty & Staff as space is available
No longer placing Faculty/Staff due to limited availability
Apartment Life Who We Serve
Intercultural Connections Community
•Developed in 2004 at University Village•Living & Learning opportunity for undergraduate student interested in living in a multicultural, multigenerational community with couples, families and single students from around the world.•Has grown from 45 students in year one to more than 180 students in 2008
With International Strategic Partners has now grown to more than 250 students annually.
Apartment Life Who We Serve
1999 - 2000
2000 - 2001
2001 - 2002
2002 - 2003
2003 - 2004
2004 - 2005
2005 - 2006
2006 - 2007
2007 - 2008
0
200
400
600
800
1000
1200
945988 1016
9781035 1055 1087 1089 1092
Apartment Life Demographic ReportFall 1999 - Summer 2008
ContractsN
umbe
r of
Con
trac
ts
Apartment Life Who We Serve
1999 - 2000
2000 - 2001
2001 - 2002
2002 - 2003
2003 - 2004
2004 - 2005
2005 - 2006
2006 - 2007
2007 - 2008
0%
10%
20%
30%
40%
50%
60%
70%
49.96%52.52% 54.65% 54.09% 53.11%
56.45% 56.81% 57.15% 57.43%
Apartment Life Demographic ReportFall 1999 - Summer 2008
International studentsIn
tern
atio
nal S
tude
nts,
%
Apartment LifeWho We Are
Apartment LifeWho We Are
Apartment Life Implications
Major implications during the period of the review include:
The impact of 9/11 on Colorado State University, current and future students and their families, international students and domestic students alike.
Apartment Life Who We Serve
1999 - 2000
2000 - 2001
2001 - 2002
2002 - 2003
2003 - 2004
2004 - 2005
2005 - 2006
2006 - 2007
2007 - 2008
0%
10%
20%
30%
40%
50%
60%
70%
49.96%52.52% 54.65% 54.09% 53.11%
56.45% 56.81% 57.15% 57.43%
Apartment Life Demographic ReportFall 1999 - Summer 2008
International studentsIn
tern
atio
nal S
tude
nts,
%
Apartment Life Who We Serve
1999
- ...
2000
- ...
2001
- ...
2002
- ...
2003
- ...
2004
- ...
2005
- ...
2006
- ...
2007
- ...
0
100
200
300
400
500
600
700
230 224 212173
145 146 12595 90
154131 135
133117 116
10196 99
8586
69
5659 59
5650 49
104108
107
93
79 7468
60 54
Apartment Life Demographic ReportFall 1999 - Summer 2008
Total Number of Children by Age GroupAges 12 - 18 yearsAges 9 - 11 yearsAges 5 - 8 YearsAges 0 - 4 years
Tota
l num
ber
of
childre
n
Apartment Life Implications
Major implications during the period of the review include:
Change in departmental leadershipAssessment of needs and focus
1) programmatic –more than 1000 programs per year2) business operations
Apartment Life Implications
Major implications during the period of the review include:
Electronic format for ReviewSite Visit Option to Kansas State University in Manhattan, Kansas
Apartment Life Strengths (Students/Programs & Services)
EBI and other feedback tell us:Community building & programming Commitment to diversity needs and educationSafety and securityCustomer First focus for all staff membersCollaboration with International Programs and the Fort
Collins International Center remains strong and mutually satisfying to the goals of each organization
Fostering residents’ opportunity to make meaning out of their living experience in a global community Commitment to live-in staff to develop a spirit of team and community that residents embraceEBI Overall Program Effectiveness
Apartment Life Strengths (Students)
Intercultural Connections Community is valued and growing
Fall 2003 Spring 2004 Fall 2004 Fall 2005 Spring 2006 Fall 2007 Spring 20080
20
40
60
80
100
120
140
160
180
200
27 23
64
113
93
182
156
Number of Residents
Apartment Life Overall Program EffectivenessEBI Overall Program Effectiveness defined
by:Question 69 – Overall Satisfaction with
apartment living experience?Question 70 – To what extent did your
apartment experience fulfill your expectations?Question 71 – Comparing cost to quality, rate
the overall value of the apartment experienceQuestion 72 – How inclined are you to
recommend living in campus apartments to a good friend?
Apartment LifeEBI 2008 Overall Program Effectiveness
69 70 71 720
1
2
3
4
5
6
7
CSUSelect 6Carnegie ClassAll Institutions
2004 2005 2006 2007 20080
1
2
3
4
5
6
5.41 5.30 5.35 5.38 5.34
Apartment LifeEBI Overall Program Effectiveness
Apartment LifeEBI Priority Matrix 2007
Apartment Life StrengthsStaff Training
Safety and securityCentral Back-up ManagerHelping SkillsMental Health advocacy and helping skillsCross-Cultural communication
Staff /Work Environment/FinancialCampus Community program supportCompetitive rental rate structureCommitted to professional and personal developmentSupportive of work space needs
Apartment Life ChallengesPrograms & ServicesHigh apartment turnoverOccupancy numbersMobile student populationSingle Student Programming SpaceAging buildingsOffice procedures keeping up with the
residents’ technological needsBedbugs
Apartment Life Vacates
FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY110
200
400
600
800
1000
1200
Apartment Vacates by Area
IHLAAggieUV
Apartment Life Occupancy
FY02 FY03 FY04 FY05 FY06 FY07 FY08 FY09
UV 95.9 92.3 87.4 88.6 87.6 87.5 87.5 92.9
Aggie 97.3 95.3 95.4 95.9 94.3 94 94 94.7
IHLA 93.8 93.5 93.5 93.2 93.1 91.8 92.7 93.5
Overall 95.7 93.5 91.4 91.9 90.9 90.5 90.5 93.5
83
85
87
89
91
93
95
97
99
Percentage
Apartment LifeChallenges
Aging facilities that require ongoing financial investment. Technology-Internet speed & access, Wireless, CableHigh ratio of student live-in and hourly staff to full time staff present particular challenges in the areas of student support, effectiveness and efficiencies and staff training. Apartment Life staff is currently made up of:
9 fulltime State-Classified and Professional staff7 Graduate Assistantships and more than 30 live-in and hourly student staff positions.
Apartment Life Recommendations
Meet the needs of today’s resident through investment in additional apartment amenitiesWireless internet accessIn-unit washer/dryerDishwashersAir ConditioningSatellite international channelsIndividual heat controls in all units
Apartment Life Recommendations cont.
Continued investment in Sustainability projectsReplacement of single pane windows (UV 1500)Replacement of all halogen and inefficient
lighting (I-House Lobby/Community Center)Develop composting optionsReduce the use of paper using more electronic
processesDevelop more sustainable practices in
programming through elimination of disposable dish ware
Apartment Life Action Plan Goals
Develop additional programming space for single graduate students and international students use at IHouse and Lory Apartments
Continued focus on developmental, educational, cultural and social needs/success of residents in collaboration with divisional resources/partners.
Focus on retention and graduation rates of residents and collect data. Develop leasing model to address increasing turnover/student
mobility Partner with International Programs to look at graduation rates of
international students Hire additional staff to focus on office processes and continuity of
services Develop electronic assignment, check in and check out processes Develop wireless access throughout apartment communities Partner with Operations Management to develop resident focused solutions
to ongoing resident issues including cleaning and pest control. With Residence Life evaluate upper class undergraduate on campus housing
options
Apartment LifeInternational House addition FY10
