PROGRAMMING STAGES AND TOOLS

that are related to the ‘ACCESS TO SERVICES’

Access to Services, internal seminarAmman, December 2009

Nothing new compared to our classical programming framework. Reminder:

1. Observation of the situation2. Analysis of the problem(s)3. Programming of objectives and

strategy4. Action plan5. Evaluation of programming and

programming of evaluations

Observation and analysis

What is particular for the services domain?

Observation and analysis tools Analysis of the local context Analysis of the actors

Types of decisions Decision on the types of services that HI will

support/ invest in Decision on the types of actors being

enforced by HI Decision on types of concrete support ; Support of lobby actions? (tool 11) Decision on the level of intervention (service/

village or community, regional, local)

Analysis of local context

Policies – do they exist, in which form? (tool 1)‘Administrative’ context related to the

organisation of services systems (per domain or sector) (tool 2)

Existing spectrum of services at local level and at national level (tool 3)

Analysis of the accessibility of services (at local and national level) (tool 4)

Analysis of the quality approach related to services (tool 5)

Mapping of good practices

Analysis of the local stakeholders

Analysis of providers typology, per domain or sector (tool 6)

Mapping of professionals (tool 7)The place of public authorities in the

process of service provision (tool 8)The place of users in the process of service

provision (tool 9)Other significant actors in the field of

service provision, their roles and intervention modalities (tool 10)

Types of decisions

Decision on the types of services that HI will support or invest in; if the case, decision on the concrete service that will be targeted;

Specialised/ mainstream?

Decision on the types of actors that will be enforced by HI;

Change. Time. Resources.

Decision on the type of concrete support;

Lobby? Whom we support to do that?

Decision on the level of intervention (service/ village or community, regional, local).