Katherine Mae Capps Loveland, OH 45140

513-253-3864 

Katherine.Capps@gmail.com www.linkedin.com/in/katherinecapps

SUMMARY An Information Technology professional with 8 years of experience, with roles from Process Analyst, Quality Assurance Analyst, systems integrator, and Project Manager. Highly focused on the use of software delivery life cycle methodology for the purpose of project implementation and analysis of business requirements; successfully enhances processes and increases company profitability.

Key skill areas include:• Project Manager   • Schedule & Budget Forecasting• Software Development Lifecycle • ITIL Business Cultures• Systems Integrations• Agile & Scrum

PROFESSIONAL EXPERIENCENSC Global / ATOS / Siemens (08/08 – Current)

NSC Global, Mason, OH 12/2014-Current

Agile Project Manager, (2014 to 2016)Manage ongoing, software integration and global transitions projects for new account acquisitions. Ensure project milestones are completed on time, and with zero defect remediation in production rollout. Daily Scrum processing utilized for backlog grooming and effective communication returning successful rollouts. Proven schedule and budget forecasting skills that mitigated business loss while increase profitability.

Generates new and repeat business opportunities by providing managed services and transitional support for ($47+/- million contracts)

Developed automated ticketing process utilizing existing infrastructure saving $65k a year

Manages 15+ software integration projects that incorporated customer CRM tools into our application endpoint to drive operation efficiency

Demoes enhancements and tool sets to stakeholders and high level officers (CFO and VP of NSC Global)

Creates projects sprint schedules and hold resources accountable to meeting deadlines Approaches projects with vertical and horizontal analysis Practiced in Kanban, SAFe, Lean, XP, and Scrum Agile processes

ATOS, Mason, OH 05/13-12/14

Onsite Services Process Analyst, (2013-2014)Provides solutions and strategies through data analytics, risk analysis, and process improvement to support customer contracts for dispatch services.

Katherine.Capps@gmail.com www.linkedin.com/in/katherinecapps

Manages day to day operations of deskside technicians through reporting, process development, data analysis, and governance for $100k contracts

Accountable for on-boarding new accounts into the Astea Alliance system through integration testing, mobile training of deskside technicians and assisting with updating 30+ documents

Logistics process project; facilitated parts procurement in mason for accounts not currently using our services

Siemens, Mason, OH 03/11-05/13Global Systems Administrator (2011-2013)Morgan Stanley related support, including active directory support and data permission and access via FAA, DP, Falcon Gateway and Falconweb.

Contributed in updating 500+ processes for new and old applications Self-taught knowledge of scripting with icacls, xcacls and basic HTML coding Provided administrative support for Service Now, Clarify and Peregrine CRM

Siemens, Mason, OH 08/08-03/11

Helpdesk Level 2

EDUCATION / TRAINING

Associates Degree, Medical Assisting (RMA/RPT)Southwestern College, Cincinnati, OH

Project Management Hours Completed (7,200) 05/13 to 09/16Member of PMI group on LinkedIn

Siemens/ Atos Online Training Courses — Mason, OH 08/08 to 06/14Successfully Completed 11 Training Courses

Management Training: Successfully completed the following course work: Effective Team Communication, Working with Difficult People, Handling Team and Customer Relationship, and Being an Effective Team Member.