Property Management with Brock Harcourts Synergy

A n I n f o r m a t i o n g u i d e f o r i n v e s t o r s

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Property Management

P r o p e r t y M a n a g e m e n t | A g u i d e f o r i n v e s t o r s



C o n t e n t s W H A T T O L O O K F O R W A R D T O _____________________________________________________________________________________________ B r o c k H a r c o u r t s B r a n d 3

§ Overview B r o c k H a r c o u r t s S y n e r g y 4

§ Office profile P r o p e r t y M a n a g e m e n t 5

§ Why choose us P r o m o t i o n 6

§ Engaging prospective tenants

M a r k e t i n g 7 § Newspaper media § In house promotion § Website § Internet § Brock Harcourts Blue Book

T e n a n t S e l e c t i o n 1 2

§ Choosing the right tenant § Sample tenancy application form § Security bond and key register

M o v i n g O u t 1 6

§ Preparing your home for rent O u r S e r v i c e t o Y o u 1 7

§ Landlord statement § Routine inspections § Rent reviews § Management agreement § Investment package

I n C o n c l u s i o n 2 2

§ Thank you




B r o c k H a r c o u r t s B r a n d O V E R V I E W _____________________________________________________________________________________________

H e r e a r e s o m e f a c t s a b o u t t h e B r o c k H a r c o u r t s g r o u p w e t h i n k y o u s h o u l d k n o w . A s a b o u t i q u e r e a l e s t a t e a g e n c y , w e ’ v e g o t a l o t t o b e p r o u d o f . Whilst the proud legacy of Harcourts goes way back to 1888, our total focus is firmly on the future. Trust, honesty and integrity remain the real estate brands personal hallmarks. Add to those attributes an intimate knowledge of the local market and current property trends, a solid work ethic plus well-‐developed negotiation skills.

Harcourts International is the fastest growing real estate company in Australasia with over 790 offices spread over the world!

FACT: Harcourts International Ltd exceeded a record 20.4 billion in sales for the 2010 financial year.

When you choose Brock Harcourts Synergy, you’re choosing a worldwide real estate community and over 50 years experience in a name you can trust.



O f f i c e P r o f i l e B R O C K H A R C O U R T S S Y N E R G Y _____________________________________________________________________________________________ A t o u r o f f i c e i n t h e s e r v i c e h u b o f S a l i s b u r y , w e k n o w w h a t i s t r u l y i m p o r t a n t t o y o u … p r o f i t , p r o t e c t i o n a n d c o mm u n i c a t i o n a t a r e a s o n a b l e p r i c e .

Over the past 7 years, Brock Harcourts Synergy has helped many clients find quality tenants for their investments. We have grown from managing just a handful of homes, to managing over 300 homes today and we still give each client and property the individual attention that makes us unique in this business.

As a great majority of our success if from referrals and repeat business. We are proud of our achievements and feel we must be doing something right for our owners and investors.

We take pride in our professionalism and personal service; a key factor in ensuring the management of your investment property is a smooth, hassle-‐free and profitable experience. .



P r o p e r t y M a n a g e m e n t W H Y C H O O S E U S _____________________________________________________________________________________________ A l l o w i n g y o u t o h a v e c o n t r o l a n d i n p u t t h r o u g h o u t t h e p r o c e s s w i l l p r o v i d e y o u w i t h p i e c e o f m i n d Owning an investment property is quite often the first big step to creating your future wealth and entrusting the help of an expert to ensure your asset or portfolio is correctly managed should be of the highest importance. There are many things you should consider as a landlord. Being a landlord is not just about buying a property and renting it out, it means understanding the legal responsibilities and rights of both yourself and your future tenants.

Our staff are always informed and fully trained in all aspects of the relevant legislation and compliant requirements, and update you with any matters which may affect you. We take a lot of the responsibilities off your hands and act in your best interest, legally, ethically and financially at all times.

Your experience as our landlord should be a knowing confidence and rewarding familiarity, and we intend to continue the high expectations our landlords have come to entrust in us.



P r o m o t i o n E N G A G I N G P R O S P E C T I V E T E N A N T S _____________________________________________________________________________________________ A d v e r t i s i n g i s t h e m o s t e f f e c t i v e w a y o f a t t r a c t i n g p r o s p e c t i v e t e n a n t s .

Brock Harcourts Synergy will advertise your property in the following ways:

§ In office promotion using rental lists

§ Window display

§ Prospective tenant database

§ Messenger News Review

§ Realestate.com.au

§ Brockharcourts.com.au

§ Homehound.com.au

§ Myhome.com.au

In the following pages you will find examples of some of the advertising listed above. To complement these forms of advertising, our office is open from 9:00am – 5:30pm Monday to Friday.

All enquiries are handled by the Property Manager and after careful qualifying, a suitable time to view the property is made.



M a r k e t i n g E x a m p l e s W H E R E O U R E N Q U I R I E S C O M E F R O M _____________________________________________________________________________________________ A n a g e n t s a d v e r t i s i n g m u s t s t a n d o u t , b e d i r e c t a n d p r o m o t e t h e p r o p e r t y i n t h e m o s t e f f e c t i v e w a y .

Messenger News Review Local News Paper publication Distributed to 90,000 homes per week


M a r k e t i n g E x a m p l e s C O N T I N U E D … _____________________________________________________________________________________________


M a r k e t i n g E x a m p l e s C O N T I N U E D … _____________________________________________________________________________________________ E m a i l m a r k e t i n g i s a d i r e c t a n d e f f e c t i v e s o u r c e o f p r o m o t i o n .

Weekly emails are released on a Thursday, reaching a large and active database of prospective tenants. Prospective tenants have the ability to subscribe via our website.


M a r k e t i n g E x a m p l e s C O N T I N U E D … _____________________________________________________________________________________________ C o n v e n i e n c e o f o n l i n e s e a r c h f a c i l i t i e s .


M a r k e t i n g E x a m p l e s C O N T I N U E D … _____________________________________________________________________________________________

D i s t r i b u t e d t h o r u g h o u t 4 0 o f f i c e s w i t h i n S o u t h A u s t r a l i a a n d N a t i o n a l A u s t r a l i a B a n k b r a n c h e s


T e n a n t S e l e c t i o n C H O O S N G T H E R I G H T T E N A N T _____________________________________________________________________________________________ W e s e a r c h f o r t h e b e s t p o s s i b l e t e n a n t t h a t w e w o u l d n ’ t s a y n o t o f o r o u r o w n i n v e s t m e n t p r o p e r t y

Our reputation is of the utmost importance to us and we will not compromise on providing our clients with the most suitable tenants, and ensure your property is protected with stress-‐free management.

Before being approved, all prospective tenants must go through an application process. Each applicant must complete an application form and produce photo identification of 100 points, which we record. The application is then scrutinised and assessed thoroughly.

We call upon previous landlords and references to check how their property was maintained, frequency of rental payments, tenant attitude and the condition of their property when vacated.

Brock Harcourts Synergy also hold membership with TICA (Tenancy Information Centre of Australia) Default Tenancy Control Pty Ltd to ensure there have been no defaults registered with previous agents.


T e n a n t S e l e c t i o n S A M P L E T E N A N C Y A P P L I C A T I O N F O R M _____________________________________________________________________________________________ A t t a i n i n g p e r s o n a l a n d p r o f e s s i o n a l i n f o r m a t i o n f r o m t h e p r o s p e c t i v e t e n a n t a l l o w s u s t o m a k e i n f o r m e d r e c o mm e n d a t i o n s

.


T e n a n t S e l e c t i o n S A M P L E T E N A N C Y A P P L I C A T I O N F O R M C O N T … _____________________________________________________________________________________________


M o v i n g O u t P R E P A R I N G Y O U R H O M E F O R R E N T _____________________________________________________________________________________________ P r o u d p r e s e n t a t i o n w i l l a s s i s t i n a c h i e v i n g t h e m a x i m u m r e n t a l i n c o m e

When preparing to move, there are always so many things to organise and remember. And it's often the little things that make all the difference.

We have provided a simple guide to assist you in the completion of a hassle-‐free move and hand-‐over.

After all, taking care of those little household maintenance repairs now can save you fixing them down the track when a tenant has moved in.

§ Steam clean carpets § Surfaces and floor coverings are clean and in good

condition § Window coverings for adequate privacy § Ensure lawns and gardens are easily maintained and

tidy § Disconnect all utility services § Lights should all be in working condition – dead

bulbs should be replaced § Provide us with appliance instruction books for

household equipment (air conditioners, ovens etc.) § Check any leaking taps, washers, installation of

smoke alarms, locks, light switches and the likes


T e n a n t S e l e c t i o n S E C U R I T Y B O N D & K E Y R E G I S T E R _____________________________________________________________________________________________ E n s u r i n g y o u r s e c u r i t y w i t h a g u a r a n t e e d c o v e r f o r p o t e n t i a l l o s s SECURITY BOND

A rental bond is paid by a tenant as a form of security for the landlord against breaches of the Residential Tenancy Agreement. The amount of bond to paid varies according to the type of property, and can be summarised as follows:

§ Four weeks rent where there is a rental income of $250.00 per week or less

§ Six weeks rent where there is a rental income of more than $250.00 per week

KEY REGISTER

At the beginning of a lease, a tenant is required to sign for the keys in which they receive. The keys provided to the tenant are recorded on a key register that is securely filled to ensure when they are retuned at the end of a tenancy, we can conduct our audit process with they correct keys and quantity.

The changing of locks or other security devices are alterations which will not be conducted without the written consent of the landlord. It is always a good idea to ensure that you have a spare key in the event you are locked out.

Master keys that are held by us and for our direct use only, will only be used for access to the property in the event the tenant is unavailable for property inspections and if required in the case of an emergency.


O u r S e r v i c e t o Y o u L A N D L O R D S T A T E M E N T _____________________________________________________________________________________________ K n o w i n g w h e r e y o u r i n c o m e a n d e x p e n d i t u r e s a r e g o i n g w i l l k e e p y o u r o r g a n i s e d

Each month, we send you an itemised statement detailing the rental income and payments made on your behalf.

Monthly statements will have copies of invoices attached. Council rates, body corporate and landlord insurance which are just some of the accounts that can be paid on your behalf. You can rest assured knowing the rental payments are made directly to our trust account by the tenant using a direct deposit book or electronic funds transfer. Should your tenant fall into arrears, we take prompt action in accordance with the Residential Tenancies Act to ensure we recover this immediately, with the property manager keeping you informed.


O u r S e r v i c e t o Y o u R O U T I N E I N S P E C T I O N S _____________________________________________________________________________________________ I n s p e c t i o n s a r e c a r r i e d o u t o n a q u a r t e r l y b a s i s t o g i v e u s t h e o p p o r t u n i t y t o e n s u r e t h e t e n a n t i s m a i n t a i n i n g y o u r p r o p e r t y t o o u r e x p e c t e d s t a n d a r d .


O u r S e r v i c e t o Y o u R E N T R E V I E W S _____________________________________________________________________________________________

W e w a n t y o u r i n v e s t m e n t w o r k i n g f o r y o u , t o g a i n f u l l a d v a n t a g e o f t h e r e n t a l m a r k e t t r e n d s .

We want to ensure you receive the highest possible rental return on your property, and safeguard this by monitoring the rental market and review your income upon renewal of each tenancy agreement.

We will contact you on these occasions to recommend our suggested increase inline with the current market, ensuring the return from your property achieves its greatest potential.


O u r S e r v i c e t o Y o u M A N A G E M E N T A G R E E M E N T _____________________________________________________________________________________________ E n t r u s t i n g o u r r e s p o n s i b l e m a n a g e m e n t p r o v i d e s t r a n s p a r e n t c o mm u n i c a t i o n a n d s o l u t i o n s t o g e t h e r . A management agency agreement should be negotiated and signed by yourself and Brock Harcourts Synergy prior to renting out the property. This agreement approved by the REISA (Real Estate of South Australia) sets out all the management, commissions, fees and charges plus any additional services to be provided.


I n C o n c l u s i o n T H A N K Y O U ! _____________________________________________________________________________________________

T h a n k y o u f o r c o n s i d e r i n g B r o c k H a r c o u r t s S y n e r g y . W h e n i t c o m e s t o l o o k i n g a f t e r y o u r i n v e s t m e n t p r o p e r t y , w e g u a r a n t e e w e w i l l l o o k a f t e r y o u r i n v e s t m e n t a s i f i t w a s o u r o w n .

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Property Management with Brock Harcourts Synergy