Provision of ‘Cleaning Services’

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Stone Safety Services Pty Ltd trading as Stone Safety & Cleaning Services (SSC), Stone Gardening Services (SGS) and MDC Property Services (MDC) is a medium sized company; its management team brings extensive experience by way of a vast range of contracts from Corporate Offices, Residential Towers, Educational Institutions and Public Complexes. SSC offers solutions to all cleaning and facility services requirements with management expertise in servicing all industries. We are large enough to respond quickly and effectively to all requests, yet small and agile enough to adapt to the continually changing needs of the property market.

SSC believes its success is due to building on and nurturing its strong relationships with its clients. Our hands-on management style means that senior management play a crucial role in client liaison and customer satisfaction. This means you are dealing directly with the ‘decision makers’, the Management at SSC, who are actively involved in the day-to-day operations and are able to ensure a personalised and responsive service. SSC Management and Operations Staff are:

Highly motivated, experienced & trained personnel who will facilitate your specific cleaning requirements, whilst ensuring health & safety procedures are performed.

These dedicated personnel will communicate with you to build and maintain a strong relationship.

We offer a comprehensive range of cleaning services:

All aspects of commercial cleaning and facility services specific to clients requirements; along with programmed periodical services

Ancillary & emergency support services

Our expert management team will create a cleaning program that is tailored to meet your specific requirements.

ANAGEMENT OF THE PROFESSIONAL SERVICE

ELIVERING A SPECIALISED SERVICE THAT CATERS FOR YOUR NEEDS

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Client satisfaction is important to us. SSC has a tailored Quality Control system that ensures a high delivery of service quality is achieved and maintained. Our Quality Control system consists of:

SSC Communications Booklet – To ensure clear communications between all parties.

SSC Quality Control Form – Site inspections performed by our management and your appointed supervisor.

SSC Periodical Schedule – List of periodical cleaning services specifications (checked off as service completed).

SSC Cleaning Services Report – Monthly report and meeting for evaluation and feedback purpose.

Our Operations Management & Supervisors will perform regular quality inspection to ensure that the standard is up to client’s satisfaction. To maintain a high standard, SSC regularly measures and reviews the performance of its staff. The key to ensuring that SSC’s required standard is maintained at all times is proactive management and supervision; elements of our business that we are proud of. SSC’s policy of close client liaison and immediate attention to every client request, complaint or emergency, has resulted in SSC developing a solid reputation for stability, expertise and reliability at a competitive price. The quality of service can be seen through all of our contracts.

LIENT SATISFACTION IS OUR CORE BUSINESS SUCCESS

AREAS ITEMS COMMENTS SCORE

1 2 3 4 5 6 7 8 9 10

Entrances; Entrance Doors, Glass Panels 1

Lobbies Hard Floors, Carpets 2

Fixtures, Fittings & Furniture 3

Reception Area 4

Bins 5

TOTAL SCORE / 50

1 2 3 4 5 6 7 8 9 10

Offices; Floors 1

Meeting Rooms; Desks,Tables & Chairs 2

Fixtures & Fittings 3

Doors, Architraves, Skirtings 4

Walls & Partitions 5

Glass Panels 6

Bins 7

TOTAL SCORE / 70

1 2 3 4 5 6 7 8 9 10

Toilets Floors and Edges 1

Basins,Pans & Urinals 2

Benchtops & Mirrors 3

Doors & Partitions 4

Walls 5

Bins 6

TOTAL SCORE / 60

1 2 3 4 5 6 7 8 9 10

Kitchenettes; Floors and Edges 1

Staff Amenities Benchtops, Sinks & Splashbacks 2

Microwaves, Refrigerators 3

Tables, Chairs 4

Bins 5

TOTAL SCORE / 50

1 2 3 4 5 6 7 8 9 10

Clinical Rooms Floors 1

Bench tops 2

Doors, Architraves, Skirtings 3

Walls & Windows 4

General Waste Bins 5

TOTAL SCORE / 50

1 2 3 4 5 6 7 8 9 10

Physio; Floors 1

Treatment Rooms Desk & Bench tops 2

Doors, Architraves, Skirtings 3

Walls & Windows 4

Bins 5

TOTAL SCORE / 50

________ Total Points Allocated

330 Total Assessment Points ________ / 100%

Scoring:

1: Unacceptable 60% 2: Below requirement 61-74% 3: Pass 75-85% 4: Very Good 86-96% 5: Excellent 97-100%

Inspected by Supervisor / Manager (Print name) ____________________ Signature ___________________

Time of inspection: ___________ Date of inspection: __________________

NIDDRIE SITE - COHEALTHCLEANING QUALITY CONTROL INSPECTION FORM

PRODUCED BY STONE SAFETY & CLEANING SERVICES

OVERALL BUILDING PRESENTATION % RATING

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SSC offers a comprehensive range of cleaning services. SSC operates 24 hours / 7 days per week and their lines of communication are always open. Commercial Cleaning

Corporate;

Government;

Industrial;

Education;

Health;

Residential;

Vacate/End of lease cleaning. Ancillary Services

Steam or dry carpet cleaning;

Wet carpet drying & restoration;

Low & high rise window cleaning;

Hard floor care & restoration;

Power sweeping, scrubbing & degreasing;

Pressure washing;

Hygiene & washroom services;

Supply of cleaning consumables. Gardening & Grounds Maintenance Services

General gardening services;

Roof gutter cleaning services;

Grounds maintenance;

Slashing including large area mowing;

Rubbish removal;

Hedge trimming. Emergency & Support Services

Flood restoration service;

Fire restoration service;

Graffiti removal;

24hr emergency response.

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Equipment

Cleaning equipment used throughout each contract must be of commercial grade, all equipment is serviced at a minimum of every six months, and electrical equipment is serviced/tagged every 3 or 6 months depending on usage. All equipment used must meet air quality and safety standards with vacuum equipment comprising adequate suction power and effective filter systems to prevent dust being disseminated into the local environment.

Materials & Chemicals

“Green Cleaning” techniques are employed throughout each contract; the procedures incorporate the use of environmentally friendly cleaning products and Microfibre cleaning systems. “Color Coding” cleaning systems are used in the majority of cleaning situations; this is an intuitive visual coding system which improves training and communication, removing language and literacy barriers when training a diverse workforce in proper cleaning processes. Color-coding also provides supervisors with quick visual indicators for monitoring employee activity to prevent tool or chemical misuse.

All prospective cleaning staff are interviewed and have references checked as to their honesty and employment background and will not be selected if there is any doubt about them as a security risk. It is SSC’s intention to provide staff whose employment background will be complementary to your business. In the recruitment of their personnel they are selective towards the applicant’s presentation, health and general conduct. All new employees inducted to SSC are given a “Starter Kit”, which provides all the information, relevant forms; check lists and training records needed to ensure proper induction of the employee. All SSC staff are supplied with uniforms and identification appropriate to their role and customer requirements. SSC’s training strategy incorporates both work procedures and safety related issues to ensure that all of our employees are adequately skilled to carry out their duties safely, correctly and efficiently and with minimal environmental impact.

All new employees are inducted to the company, the site and their respective tasks.

All existing employees undergo a three monthly review, “Quality Time Session” to maintain their safety awareness and skill level.

Any existing employee transferring from another site must be taken through the site induction as well as the task induction to capture any site-specific policies, procedures and methodologies.

Employees undertake First Aid (Level 1 and 2) training.

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Examples of SSC current clients:

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FRESHWATER PLACE APARTMENTS RESIDENTIAL AND RETAIL

The Freshwater Place at 1

Queensbridge Square Melbourne comprises an exclusive 61 level residential apartment building (the commercial office tower does not form part of this contract).

The residential tower comprises at ground level a retail precinct of 25 retail outlets over which is a 9 level podium consisting of around 650 car parking spaces and podium apartments. Level 10 comprises comprehensive facilities which include landscape gardens and barbeque area, 25 metre pool, sauna and private entertainment area; level 40 is similar but smaller and has no external area. Levels 11 to 39 and 41 to 60 inclusive make up the balance of the 540 apartments in the tower.

SSC provide the cleaning services specifically for the retail promenade and common areas to the apartments; including the comprehensive facilities on Level 10 and 40 facilities, the 2 main entry lobbies & reception areas, external perimeter and retail food court.

“Stone Safety & Cleaning have been contracted to provide the cleaning services to Freshwater Place

Apartments for the past nine years. They continuously maintain a high standard of cleaning to all

areas and are willing to help if the need arises. The Site Supervisor and Operations Manager are

always prompt to implement our special requests and make themselves available at short notice; they

are professional when dealing with residents, visitors and Freshwater Management Staff. I have no

hesitation in recommending Stone Safety & Cleaning to any prospective client.”

~ Facility Manager, Freshwater Place Residential & Retail

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EQ TOWERS, MELBOURNE

The EQ Towers is situated at 127-141 A’beckett St Melbourne. This impressive new

development comprises 633 apartments over 63 levels, a retail arcade, 25m outdoor

swimming pool and BBQ area, indoor gym, sauna, spa, private dining rooms, karaoke

suites, cinema, games room, lounges and car parking over 6 podium levels.

SSC provide cleaning services to all common areas, including ground level entrance

lobby, BOH, retail arcade & amenities, car park levels, including common facilities such

as swimming pool, gym, dining rooms, lounges, games room, karaoke suites and cinema

which are spread over 2 levels.

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METROPOLIS APARTMENTS, ST KILDA ROAD

The Metropolis is situated at 480 St Kilda Road Melbourne. The building comprises three basement level car-parks, ground level and 16 upper levels; there is a commercial wing and residential wing each with separate entrances. On the ground level there is a café open to the general public.

The residential

component comprises at ground level its own entrance and foyer and individual lift lobby and bank of lifts. On the ground level there is also a large sitting/reading room for exclusive use of the residential owners/tenants. There is a lap pool and gymnasium and associated amenities. Together with the individual apartment level common facilities and basement car park lobbies, these all form part of the cleaning contract.

SSC provide the cleaning services for the common areas to The Metropolis, this

includes both the residential and commercial precincts, the commercial tenancies and café and external areas. The cleaning operations are overseen by Fab Barra on a day to day basis.

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MASON POINT DEVELOPMENT, MILL PARK

Mason Point Development is situated over Bush Boulevard and Oleander Drive Mill Park

This impressive mixed-use development comprises of 5 residential buildings, 4

townhouse complexes, a stand-alone retail building and retail suites throughout the

complex.

SSC provide cleaning services to all internal & external common areas, including

entrance lobbies, BOH, car park areas, paved walkaways, residential corridors and

toilets facilities.

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IVANHOE APARTMENTS, IVANHOE

Ivanhoe Apartments is

multi-complex residential towers

situated at Ivanhoe. This

impressive building consists of

a residential section, retail

(office) section and serviced

apartment section. SSC

provides the cleaning services

to the Residential & Retail area,

consisting of individual lobbies,

BOH areas, car park,

gymnasium, swimming pool, BBQs/courtyard, dining room and toilet & shower

facilities.

SSC provides both cleaning services and gardening maintenance services to Ivanhoe

Apts. The cleaning operations are overseen by Fab Barra, our Operations Manager,

on a day to day basis.

KINGS DOMAIN APARTMENT, SOUTH MELBOURNE

The Kings Domain

Apartments is situated in

South Melbourne. The

building comprises 236

apartments over 23 levels,

basement parking and

entertainment areas such as

toilet and shower facilities,

BBQs, gymnasium, outdoor

swimming pool, theatre

room, wine room and

dining/lounge room.

SSC provides daily cleaning

services to Kings Domain Apartment.

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YARRA HOUSE APARTMENTS, SOUTH YARRA

The Yarra House apartment

development at 18 Yarra Street South

Yarra was completed in 2015. This

impressive new complex has outstanding

views over Melbourne High School and

the Yarra; it comprises 26 storeys,

encompassing 97 apartments over 19

levels and car parking over 6 levels. The

roof level includes a gymnasium, sauna &

steam room, lap pool and barbeque area.

SSC provide cleaning services to

all common areas of the complex,

including the ground level entrance lobby,

passenger lifts and back of house areas,

the car park levels and two car lifts, the individual apartment level corridors and lift

lobbies and the roof top entertainment area.

ST MARY’S APARTMENTS, GEELONG

St Mary’s Apartments is situated at 190 Myers St, Geelong. The building comprises 59 apartments over 5 residential levels, basement car park area and a garden courtyard area.

SSC provides both cleaning services and gardening maintenance services to St Mary’s Apts. The cleaning operations are overseen by Fab Barra, our

Operations Manager, on a day to day basis.

SSC also provides cleaning services to Volunteering Geelong office situated within the St Mary’s Apts complex.

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ETTARO APARTMENTS, BRUNSWICK EAST

Ettaro Apartments is situated at 21 Barkly St, Brunswick East. The building comprises retail precinct, two basement level car parks, six buildings/lobbies, a courtyard and up to 6 residential levels for each building.

The residential component comprises six ground level foyers, a courtyard, six residential buildings with up to 6 upper levels, BBQs areas, gym, spa, sauna & swimming pool areas.

SSC provides the cleaning

services 7 days a week specifically for the common areas to the Ettaro Apartments. The cleaning operations are overseen by Fab Barra, our Operations Manager, on a day to day basis.

883 COLLINS ST, DOCKLANDS

883 Collins St Apartments is situated at 883

Collins St, Docklands. The building comprises two residential towers with a shared common area/podium levels, four levels of car park, gymnasium, swimming pool and Retail precinct.

The residential component comprises two residential towers with individual foyer, shared common facilities such as swimming pool, gymnasium, podium level with courtyard & BBQs, dining/entertainment rooms and four levels of car park.

The retail component comprises of two retail levels, a ground floor retail foyer, shared toilets/showers & kitchenettes.

SSC provides the cleaning services 7 days a week specifically for the common areas

to the 883 Collins St Apartments and including the Retail precinct. The cleaning operations are overseen by Fab Barra, our Operations Manager, on a day to day basis.

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ISLINGTON APARTMENTS, COLLINGWOOD

Islington Apartments is situated at 1-11 Hoddle St, Collingwood. The building comprises retail precinct, two basement level car parks, two lobbies, a courtyard and 4 upper levels.

The residential component comprises two ground level foyers, a courtyard, two residential buildings with 4 upper levels.

SSC provides the

cleaning services 6 days a week specifically for the common areas to the Islington Apartments. The cleaning

operations are overseen by Fab Barra, our Operations Manager, on a day to day basis.

RAPTL APARTMENTS, RICHMOND

RAPTL Apartments is

situated at 2-30 Burnley St, Richmond. The building comprises five residential buildings, two levels of car park, gymnasium, swimming pool and Retail precinct.

The residential component comprises five residential buildings with individual foyer, swimming pool, gymnasium and two levels of car park.

SSC provides the cleaning services 6 days a week specifically for the common areas

to the RAPTL Apartments and excludes the Retail precinct. The cleaning operations are overseen by Fab Barra, our Operations Manager, on a day to day basis.

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Public Liability Insurance Chubb Insurance Policy No. SGL0001550 Expiry Date: 30 June 2021 ($20,000,000 Blanket Cover)

WorkCare Insurance CGU Workers Compensation (Vic) Ltd (ABN 41 005 297 781) Employer No. 14664791 Expiry Date: 30 June 2021

Trading as:

Stone Safety & Cleaning Services – (commercial cleaning)

and

Stone Gardening Services – (gardening & grounds maintenance)

Contact us today and we can provide you with more detailed information about our services! Call us on 1300 2 STONE. Head Office

Telephone: 1300 2 STONE Email: sales@stonesc.com.au Web: www.stonesc.com.au