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Ongoing project
“The library as an institution is
never fully finished. It will
always blend and adapt - to
continue to meet the needs of
its users.”
Reference to S R Ranganathan’s Five Laws of Library Science
User expectationswhat today’s customers need, want and expect
5
• comfortable and safe library spaces
• conveniently located
• helpful, approachable, knowledgeable staff
• opening hours to suit modern lifestyles
• information about - and access to - other local services
• free computers, wifi and charging points
• help to access online information and services
• events and activities for all ages and interests
• user-friendly loans, reservations and renewals
• a good selection of books and e-books
• 24/7 access to online library services and loans
Technologyand the pace of change
• growth and development of online library services
• fully computerised library management systems
• self service terminals for loans, renewals and returns
• free wifi and charging points
• computer coding clubs for children - and adults
• library makerspaces or ‘fab labs’
Into the unknown"We are currently preparing
students for jobs that don't
exist yet, using technologies
that haven't been invented, in
order to solve problems we
don't even know are problems
yet."
shifthappens.wikispaces.com
10
The Digital Offer
• Free access to the internet for
every customer (for a minimum
period of time)
• Clear and user-friendly online
library services including e-books
• Staff trained to help customers
access online information,
especially those who lack IT skills
or equipment
• 24/7 access to services through a
virtual library presence
11
Why do we need a Digital UO?
In 2016
• 89% of households in Great
Britain had internet access,
and 82% of adults used the
internet daily, or almost daily
• 11% of British households
had no internet access
12
What’s been achieved
• Digital skills training for 14,000 library staff
• Digital leadership training for 80 senior staff
• Partnerships with Halifax and Barclays
• Successful bid to be part of Government’s
Assisted Digital/Digital Inclusion framework
• Free public wifi available in most libraries
• National discount deal for online subscriptions
14
What next?
• Joint purchasing power
• Loanable devices
• Digital single presence
• Working with the
Libraries Taskforce
• Easier customer journeys
15
Single Library Digital Presence
• Today’s library IT was largely designed 30 years ago
• Library websites frustrate users instead of serving them
• Libraries struggle to partner nationally because library systems
have different software
Current library digital infrastructure:
• prevents libraries from adopting the best practices of others
• discourages innovation rather than promoting it
• prevents libraries from sharing audiences and resources online
16
Workplan 2017-18
Key workstreams:
• Single library digital presence
• Single digital sign-on
• Digital showrooms
18
Ambitions• Improved levels of digital literacy in England
• All library services providing internet access, training and
support - in conjunction with partners - so people can get online
easily, and get help if they need it
• Users understand and make more informed decisions about
their safety and security, and use of their personal data online
as a result of library activities
• People perceive public libraries as being places they can go to
co-create and share expertise using cutting edge technology -
for example through makerspaces
• High quality 24/7 online access, seamlessly integrated with
physical aspects of public library services, available through a
Single Library Digital Presence
19
Meanwhile …..
SCL is working with library suppliers to explore other
potential improvements:
• Making library holdings more accessible via Google
• More interoperability in the e-book market
• A model library management system specification
New dilemmasand challenges
• finding the right balance between mainstream and targeted
services aimed at minority or disadvantaged groups
• measuring success in a digital world
• the future is not just about knowledge consumption - it is about
libraries becoming places where people come together to
create