Public Relations Activities - Improving Customer Service-

2009.11.30 Naoko Okamoto

Public Relations and Service Section General Affairs Division

Bureau of Sewerage Tokyo Metropolitan Government 1

Earth-kun (The character of Bureau of Sewerage)

Hello!

2

1.General Public Relations Activities

2. Individual Public Relations Activities

3. General Q & A

＜Contents＞

3

(1) Campaign

1.General Public Relations Activities

4

Oil Free Sewers! Campaign

5

Oil Free Sewers! Campaign

6

Oil Free Sewers! Campaign

7

Oil Free Sewers! Campaign

8

Oil Free Sewers! Campaign

9

Oil Free Sewers! Campaign

10

Strengthen countermeasures

against floods Campaign

11

Strengthen countermeasures

against floods Campaign

12

(2)Using the Mass Media

1.General Public Relations Activities

13

Using the Mass Media

14

Using the Mass Media

15

(3)Education

1.General Public Relations Activities

16

Catered lessons

17

Catered lessons

18

Summer Vacation Project Help

19

(4)Website

1.General Public Relations Activities

20

Website

21

“Tokyo Amesh”

22

23

(5)Facility Tours

1.General Public Relations Activities

24

Facility Tours

25

26

(6)Public Relations Activities

Of Events

1.General Public Relations Activities

27

Public Relations Activities of Events

28

Public Relations Activities of Events

29

Public Relations Activities of Events

30

(7)Publications

1.General Public Relations Activities

31

Ｐｕｂｌｉｃａｔｉｏｎｓ“News ａｂｏｕｔ Tokyo’s Sewerage System”

32

Ｐｕｂｌｉｃａｔｉｏｎｓ“Sewerage in Tokyo”

33

Publications

“Diet Recipes”

34

No Oil Down the Drain

= Less Oil Cooking

=Healthy ＝ =

With this concept in mind, the bureau has put

together “Diet Recipes” that seek to give info-

rmation to customers how to prepare comm-

on meals with less oil. The recipes can even

be prepared so they have fewer calories! Le-

ss oil and fewer calories make for a healthy

and “Sewer-Friendly” lifestyle option for meals.

Diet

35

(8)Producing PR Movies

and lending

1.General Public Relations Activities

36

(9)Place to learn about the

Sewerage

1.General Public Relations Activities

37

“Rainbow sewerage pavilion”

(“Niji-no gesuido kan”)

38

39

40

(1)Presentation Meetings

about Sewerage Works

2.Individual Public Relations Activities

41

Presentation Meetings about

Sewerage Works

42

Presentation Meetings about

Sewerage Works

43

(2)PR Bulletin Boards

2.Individual Public Relations Activities

44

PR Bulletin Boards

45

46

PR Bulletin Boards

47

(3)Events Sponsored by the

Sewerage Office and the

Water Reclamation Center

2.Individual Public Relations Activities

48

Events Sponsored by

the Water Reclamation Center

49

Events Sponsored by

the Water Reclamation Center

50

Events Sponsored by

the Water Reclamation Center

51

(1)Sewerage Monitoring

System

3.General Q & A

52

Sewerage Monitoring System

53

Sewerage Monitoring System

54

(2)Questionnaires Distributed

at Events

3.General Q & A

55

Questionnaires Distributed at Events

56

(3)Committee to Promote

Customer Service

3.General Q & A

57

(4)Introducing a Sewerage

Support System

3.General Q & A

58

Sewerage Support System

59

Thank you for listening.

2009.11.3060