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1
CIRCLE LEADER ACTIVITY
QCCNEO ATM
Presented By :Indra Sulistiawan
| Circle Neo ATM | Circle Leader Neo ATM |Overview
DIVISION : GENERAL AFFAIRS
DEPARTMENT : ADMINISTRATION
CIRCLE NAME : NEO ATM
FACILITATOR : ARIF INDRIANTO
CIRCLE LEADER : INDRA SULISTIAWAN
MEMBER : 7 PERSONS
Self defense2953WIDODO
Music1942SUGIH YANTO
Swimming1435HENNY M.
Bowling1236DEVITA I.
Bowling932ABDUL ROSID
Volleyball
Music
HOBBY
936USMAN S.
929ABDUL LATIF
SERV. YEAR
AGENAME
[ Profiles Neo ATM]
PT. TMMIN
SUNTER I
SUNTER II
HEAD OFFICE
KARAWANG
GAD
ADMINISTRATION
BUILD MAINT
PURCHASING
SECURITY
Finished Themes :
1. Decreasing sugar consumption at Head Office (ATM).
2. Decreasing Stock Consumable Material which is not
efficient.
3. Decreasing Paper Consumption at Photo Copy 3’th floor
HO.
4. Eliminate Late Process Expatriate Documents.
[ Location Neo ATM][ Activity Neo ATM]
[ Circle Leader Profiles]
NAME : INDRA SULISTIAWAN
AGE : 26 YEARS
SERV. YEAR : 5 YEARS
HOBBY : COMPUTER PROGRAMMING
Enter TMMIN17 Jan 2001
Member
QCC Eraser
TemaLeader ATM
Circle LeaderNeo ATM
2001 2002 2003 2004 2005 2006
TemaLeader
Neo ATM
PRESENTATIONF
TEAM WORKC
INTERACTIVEE
DICIPLINED
7 TOOLSB
8 STEP QCCA
7.8
7.37
7.75
7.5
8.1
7.60
5
10A
B
C
D
E
F
2
| Schedule | Monitoring Circle | Problem Identification | Target | Problem Solving | Eval & Next Action |CL Thema I
Target3
Concluding & Solving Problems
4
Problem Identification2
Circle Evaluation & Next Action
5
DecNovOctSeptAugMonitoring Circle Condition
Activity
1
2005No
CIRCLE LEADER ACTIVITY SCHEDULE FOR THEMA IPeriod August – December 2005
MEMBER ABSENCY 2005
020406080
100
'Aug
1
'Aug
2
'Aug
3
'Aug
4
'Aug
5
'Sep 1
PER
CEN
T (%
)
CL Thema I
QCC MEETING DAYFriends, let’s join QCC Meeting right
now!
Yes!Just a
momentYes sir!
After finish printing
Lack of attendance… It’s getting late, the meeting’s almost
over75%
Whoa! In week 1 attendance reach
100%, but decreased to 75%
in week 2
Maybe the meeting was not well-socialized, I will fix it
by sending invitation by paper and email
InvitationQCC
Aug 22, 2005
Monitoring Circle ConditionMonitoring Circle Condition
Friends, let’s joint the QCC Meeting
Argh! I am very-very busy!
Really? QCC Meeting is today? Now?
1
43
2
QCC MEETING DAY
Aug 29, 2005
| Schedule | Monitoring Circle | Problem Identification | Target | Problem Solving | Eval. & Next Action |
Aug 29, 2005
Lack of attendance,
again…5
MEMBERS ATTENDANCE-2005
020406080
100
'Aug 1
'Aug 2
'Aug 3
'Aug 4
'Aug 5
'Sep 1
'Sep 2
PER
CEN
T (%
)
75%
Apparently my friends are very
busy, maybe I will wait and see until the next meeting
6
Still, lack of attendance….
Sept 5, 2005
7
MEMBERS ATTENDANCE - 2005
0
20
40
60
80
100
'Aug 1
'Aug 2
'Aug 3
'Aug 4
'Aug 5
'Sep 1
'Sep 2
PER
CEN
T (%
) 75%
8How would QCC run smoothly on this…What is really the matter? Why won’t
they attend the QCC Meetings?
No improving in members’
attendance..
Thema I :“Increasing Members’
Attendance in QCC Meetings”
3
| Schedule | Monitoring Circle | Problem Identification | Target | Problem Solving | Eval & Next Action |CL Thema I
Problem Identification & AnalyzingProblem Identification & AnalyzingFREQUENCY OF MEMBERS ATTENDANCE
PERIOD : AUG – SEPT 2005
01234567
Bronx
A. Lati
f
Usman
A. Rosid
Devita
WidodoIndra
Henny 0%100%Widodo
0%100%Indra
50%50%Usman
0%100%Henny
0%100%Bronx
83%17 %A. Rosid
0%100%A. Latif
0%100%Devita
AbsentAttendMember
Total Meeting : 6 Meetings
We can see from the table that Mr R
& Mr U are the members who has
the less attendance of all
37.562.5
0
20
40
60
80
100
A. Rosid Usman
62.5%
100%N=100
PARETO OF ATTENDANCE Mr.R & Mr.U1
2 Defining TargetDefining TargetMr. R & Mr. U are absent from QCC Meeting several
times
Why are they
absent?
I will search and find the
reason for that, Sir
Try and make them 100% attendance
Yes Sir! I will try to make it
happen
Supervisor CL Sept 5, 2005
0
20
40
60
80
100
Bron
x
A. La
tif
Usman
A. Ros
id
Devit
a
Widod
oIndr
a
Henn
y
Perc
enta
ge
100% TARGET Mr.R % Mr.U
0
20
40
60
80
100
'Aug 1 'Aug 2 'Aug 3 'Aug 4 'Aug 5 'Sept1
'Sept2
'Sept3
'Sept4
AttendanceTarget
100%
MEMBERS ATTENDANCE TARGET
TARGET: MEMBERS’
ATTENDANCE INCREASED UP
TO
100%
I must help Mr R and Mr U so they can
attend QCC Meetings
100%
| Schedule | Monitoring Circle | Problem Identification | Target | Problem Solving | Eval & Next Action |CL Thema I
Friend, why are you not attend QCC Meetings
anymore? Your presence is very valuable to us
Problem SolvingProblem Solving
Forgive me, yesterday I forgot about QCC
Meeting. I went straight home.
SMS sent about QCC Meeting; when, where and the exact room
Aha! I will remind him by SMS. He must have a cell
phone, right?!
So, Mr R didn’t attend the meeting because
he’s forget, whereas he had received the
invitation. I must find a way so he won’t forget
the next time.
Widodo
Indra
Usman
Henny
Bronx
A. Rosid
A. Latif
Devita
Sept, Week III
Sept, Week II
Member
X
Mr R came for just 1 week, the next
weeks he’s absent again. What is the
problem now?
X
EVALUATION
E.E.I.S.S.STRATEGY
Plan
1 2COUCHING & COUNSELING
Sept 7, 2005Do
Check
3
X
You were absent again yesterday.
Why?
The meeting is overdue of time. Makes me late to
come home.
You’re right, I can
understand your feeling
COUCHING & COUNSELING
20 Sep 2005 Action
4 5 Turns out the meeting discussion wasn’t effective, how to
make it so?
6
Yes, sure……Agree !!!!
We need to make an improvement. To make the meeting’s discussion effective, each member must prepare an agenda to be discussed in the meeting.
Do you all agree?
5 Minutes Talk Sept 21, 2005
Plan
QCC MEETING TOPIC & AGENDA
The previous meeting material still need to be discussed is
prepared to be brought in the next meeting
Do
7 8 Sept IV
Widodo
Indra
Usman
Henny
Bronx
A. Rosid
A. Latif
Devita
Sept IIISept IIMember
X
X
X
Whoa! Mr R is still absent! I thought we have solved
the problem he has…
Check
X
EVALUATION
4
Friend, is there something you hide? What is really your problem?
Mm, this is actually embarrassing to talk about. My wife suspect me for
coming home late. I explained that I was attend QCC Meeting, she said the meeting is only an hour, how come I
came home so late.
I see now. Have you try to explained why did you come home
so late?Friends, because of the Monday
traffic, how if we change the QCC Meeting from Monday to Tuesday?
Do you all agree?
Yes, Sure……
Agree !!!!
| Schedule | Monitoring Circle | Problem Identification | Target | Problem Solving | Eval & Next Action |CL Thema I
I did! But she didn’t believe me. You know
how traffic is on Monday, of course it made me come late.Alright, what if we
change the day of QCC Meeting from Monday. And I’ll
help you explain to your wife in person. Ok?!
..so that’s why Mr R came home late, he
was attend QCC Meeting…
VISIT & EXPLAIN TO MR R’S WIFE
Oh! My husband join QCC?
Yes, sure. I agree
with you.
1
4
COUCHING & COUNSELING
Sept 27, 2005
Action
2
Plan
5 Minutes Talk
Sept 28, 2005
Do
Do
5
Oct 1, 2005
3
Thank you all for attending this meeting. Now we can see that ALL
the members are able to attend the meeting. We must then focus to our
QCC target
The next QCC Meeting
Mr.R Mr.U
Oct 4, 2005
Thank you so much, your coming to my
house was meant so much to me.
EVALUATIONCheck
O
PARETO
2
Oct II-6
Oct I-4
Sept IV
Widodo
Indra
Usman
Henny
Bronx
A. Rosid
A. Latif
Devita
Sept IIISept IIMember
X
X
X
Mr R has doing well. He is now
attending all QCC meetings.
Beside Mr R, Mr U was also having problems with
attendance. But now he has attend the meeting. What was the problem
he had?
6Mr. U! You
were absent from several
QCC meetings, why?
I’m sorry, I was not able to attend the meeting
because in that particular days I have to supervised scrap lifting
in my work area.
Oct 7, 2005
Mr U has good motivation in QCC. He
has problem in attendance last time because he could not
leave his work.
0
2 0
4 0
6 0
8 0
10 0
A ug S e p Oc t N ov De c
A . Rosi d
U sma n
Evaluation of Attendance for Mr.R & Mr.U Evaluation of Attendance for QCC Members
The target for Mr R & Mr U in attendance has accomplished,
although it needed 1 month to be solved.
I should check on members skill and ability in QCC.
I Must Maintain the Skill of The Members!!
Next Action :
1. MP Development
2. Link & Match between skill &
position in QCC
100%
| Schedule | Monitoring Circle | Problem Identification| Target | Problem Solving| Eval & Next Action|CL Thema I
1 2
EvaluationEvaluation
0
20
40
60
80
100
'Aug 1
'Aug 2
'Aug 3
'Aug 4
'Aug 5
'Sep 1
'Sept 2
'Sept 3
'Sept 4
'Oct
1'O
ct 2
'Oct
4'Nov
3'Nov
4
AttendanceTarget
100%
5
2006
Defining Target3
Concluding & Problem Solving4
Problem Identification2
Circle Evaluation & Next Action5
AprMarFebJanDec
Monitoring Circle Condition
Activity
1
2005No
Activity Plan
Circle Leader
Must make activity plan first, to make
me focus.
| Schedule | Monitoring Circle | Problem Identification| Target | Problem Solving| Eval & Next Action|CL Thema II
Schedule for Circle LeaderSchedule for Circle Leader
Friends, today I’m going to review our members skill and
abilityBut I’m not ready yet…
Gee, I forgot
Overall it has a minor descent, but most of them has the same result as
before…
Our QCC Theme is about expatriate document, who
should be the ThemaLeader?
To decide, I must look from the previous CL rotation plan and also
the members’ ability in this matter.
I must develop them, to make this team keep
strong
CONDITION I
CONDITION II
| Schedule | Monitoring Circle | Problem Identification | Target | Problem Solving| Eval & Next Action|CL Thema II
1
3
2
4
Dec 14, 2005 50
60
70
80
90
100
A B C D E
B e f or e
Te st 1
A. 8 Step & 7 ToolsB. Team WorkC. DisciplineD. InteractiveE. PresentationDecrease 3,88%
Dec 21, 2005
Monitoring CircleMonitoring Circle
Travel & ImmigrationWidodo
WarehouseIndra
Asset & PropertyUsman
TransportHenny
WarehouseBronx
AdministrationA. Rosid
Asset & PropertyA. Latif
Travel & ImmigrationDevita
Job AllocationMemberJudging from the
material, there are 2 persons who has the
ability. Ms D and Mr W.
Looked from rotation plan, it is Ms D who should be
TL.
Members Who Had Good QCC Skill
WarehouseIndra
TransportHenny
WarehouseBronx
Asset & PropertyA. Latif
Travel & ImmigrationDevita
Job AllocationMember
From previous QCC files, there are 5 members who has
good QCC skill.
Beside that, the next rotation
schedule for TL is Ms D.
Such a good coincidence!
So the candidate for our next Thema Leader is
Ms D. Do you all agree?
NO WAY, I REFUSE!
Ok!Agree
Try it first!
Dec 21, 2005
6
60
40
%
6
4
TotalNU
3
2
I3Thema Leader
II2Members Skill
ParetoPointProblem
U = Urgency0. Not Urgent1. Middle2. Urgent3. Very Urgent
4060
0
20
40
60
80
100
Tema Leader Skill Members
60%
100%N = 100 From this pareto we can see that the thema leader
problem is the one that should be done first.
CONDITION I VS CONDITION II
| Schedule | Monitoring Circle | Problem Identification | Target | Problem Solving | Eval & Next Action|CL Thema II
THEMA II
“MOTIVATING MEMBER TO BE A THEMA LEADER”
1
2
Problem IdentificationProblem Identification
PARETO OF THE PROBLEM
N = Necessary 0. Not Necessary1. Middle2. Necessary3. Very Necessary
There are 2 problems in QCC Team Neo ATM, “Decreasing in Members Skill” and “New TL for New Thema”. Which one should be done first?
You should make scale of priority by
pareto, do it by defining which has the most urgency. Therefore I will
make 2 categories; urgent and necessary.
SUPERVISOR CL
Ms D won’t be selected to be the next TL, Sir, whereas the strongest
candidate is her.Why wouldn’t
she? I have no idea, but I
will try to find out.
Yes, you should do that. Find her
problem and help her solve it.
Yes Sir! I will do that.
Dec 22, 2005
I MUST HELP MS D TO BE ABLE
AND WILLING TO BE A THEMA
LEADER
TL can role as functioned3
No problem with attendance4
Finished thema2
The circle can run smoothly1
ParameterNo
Define TargetDefine Target
Ms D, why wouldn’t you be the Thema
Leader?
No, I prefer to be just a member. It has been
scheduled, and also the thema is related to your
work area.
Please, pick
someone else…
Hm.. It’s quite hard. She has no motivation to be a TL. I must encourage her. I need the previous TL’s input and experience on
this.
Previous TL Share Experiences
So Ms D, would you be
a TL?
No, not me!
XPDCA
| Schedule | Monitoring Circle | Problem Identification| Target | Problem Solving| Eval & Next Action|
CL Thema II
1
4
2
6
Dec 22, 2005
Problem SolvingProblem Solving3
COUCHING & COUNSELING
Dec 27, 2005
5Ms D, please be the TL. We all will help you!
No!! I want to be a member
only.Ms D, this rotation
schedule has been
approved.
Please be commit!
DON’T PUSH ME!!
IF I DON’T WANT TO DO
IT THEN WHAT?!
Dec 28, 2005
??????Oh no.. Ms D’s mad
at me. It’s not getting any better. How my QCC Team
will run now?
XPDCA
I see… Ms D has suffered several
job rotations before. I must ask for advice
from her supervisors.
Mr Yos, MrTeguh & Mr
Udin,can you tell me how to motivated Ms D? I was
failed.
Ms D can not be forced to do
anything she won’t do. She also likes
to keep her problems. Seek her
problem first.
Dec 29, 2005
7 How can I get her to talk about her
problem, when she is still mad at me and won’t talk to
me. Hey, her hobby is
bowling. I will ask her to bowl with our friends.
8 Let’s play bowling next Friday, we’ve
been challenged.
Ms D, you’d be the captain ok!
Me? Ok, I will do
it.
9
Jan 4, 2006 Jan 6, 2006
Play Bowling
10
YES WE WIN!
Thanks Ms D, we won because you
are a good captain.
You’re welcome, I’m happy
too.
The point is work
together! Also in QCC
Actually, I want to be
TL. But I’m
overload,
Jan 11, 2006
7
| Schedule | Monitoring Circle | Problem Identification | Target | Problem Solving | Eval & Next Action |
CL Thema II
1
5
2
7
3
6
Oh, that’s the problem. She has too
much work, she’s afraid she will
abandoned QCC.
Then I’ll talk to her supervisor. Maybe she is shy to do it
herself.
Mr P, I think Ms D is
overload with her job
But she does her job well, and she never
complain about her job.
Jan 11, 2006
I’m stuck! No solution from him. I must talk to her manager.
4Ms D is overload
with her job, Sir. I try to spoke to MrP but he didn’t gave me any
solution.
Alright, I will see what I can do.
Jan 11, 2006 Jan 12, 2006
Starting tomorrow, immigration
matters handled by Mr Agung.
Ms.D Becoming Thema Leader
Thank you Ms D for being our Thema
Leader.
O
EVALUATIONJan 18, 2006
Ms.D Suggest The IdeaOf Making a System
We need a tool to control
expatriate documents
Meeting QCC NEO ATM
Good, do you have any idea
Ms D?
Pareto IIOne of my duty as CL is to
develop the team’s skills. After evaluating, I must organized an internal training for the CIRCLE
members.
Feb 1, 2006
I will refresh QCC theories, Mr.W do you know QCC steps? Ms.H
do you remember what is histogram?
8 We only have a little time before the
convention. I better held an assessment
between meetings for about 15 minutes.
9Please finish this task. Not going to take a long time, just 15 minutes.
50
60
70
80
90
100
A B C D E
B ef o reT est 1T est 2
A. 8 Step & 7 ToolsB. Team WorkC. DisciplineD. InteractiveE. Presentation
April 25, 2006
Skill DevelopmentPeriod Dec 2005 – April 2006
Increase 3,47%
There are improvement in some area, then maybe they
just forgot when I asked.
Next Action :
1. Rotating Organization Structure circle “Neo
ATM”
2. Motivating all members to always QCC
3. Level up members’ skill
| Schedule | Monitoring Circle | Problem Identification | Target | Problem Solving | Eval & Next Action |
CL Thema II
OKTL can role as functioned3
OKNo problem in attendance4
OKFinished thema2
OKCircle runs smoothly1
EvaluationParameterNo
Ms.D is agree to be a Thema LeaderCircle runs with parameters :
EvaluationEvaluation
A. 8 Step & 7 ToolsB. Team WorkC. DisciplineD. InteractiveE. Presentation
0
20
40
60
80
100
'Dec 2
'Dec 4
'Jan 2
'Jan 4
'Feb 2
'Feb 4
'Mar 1
'Mar 3
'Mar 4
'Mar 5
'Apr 1
'Apr 3
Member QCC AttendancePeriod Dec 2005 – April 2006
Average Attendance 94,79 %
50
60
70
80
90
100
A B C D E
B ef o reTest 1Test 2
Skill DevelopmentPeriod Dec 2005 – April 2006
Increase 3,47%
8
BENEFIT FOR CIRCLE LEADERBENEFIT FOR CIRCLE LEADER• CL knows and understands how to develop members.• Managing Couching & Concealing technique effectively.• Knowledge & insight about Presentation Ability has becoming better.• Gaining a valuable knowledge which is an implementation from CL
Training.• Having the experience about better leadership skill.
BENEFIT FOR+ GROUP QCCBENEFIT FOR+ GROUP QCC1. The raising of members’ responsibility by finishing thema, make and
excellent attendance and actively support QCC2. Increase Thema Leader based on schedule3. Determining mind-set of members conform with QCC 8 step and held
PDCA for every solution4. All solution reached through personal approach without any forced
action
| Benefit for CL & Team QCC Neo ATM |
Benefit of Being CL
ThankThank
YouYou