Q u a l i t y C o d e T r a i n i n g & Q u a l i t y C o d e T r a i n i n g &

C o n s u l t i n g C o n s u l t i n g

C u s t o m i z e d

T r a i n i n g ,

F a c i l i t a t i o n

a n d

c o n s u l t a t i o n

S e r v i c e s

C o u r s e s a n d C o n s u l t i n g S e r v i c e s f o r G o v e r n m e n t s a n d

P r o f e s s i o n a l O r g a n i z a t i o n s

Visit us at qualitycodetraining.com

ALL NEW

2016

EDITION

P L E A S E C A L L 6 7 8 . 8 7 3 . 5 0 2 2

F O R M O R E I N F O R M A T I O N

“The next generation of municipal leaders have the

responsibility of charting the course for our communities with a

vision that includes code enforcement services as an equal

partner in the effective management of the quality of life of a

community.”

-Marcus Kellum

Page 3

Results Oriented Management

Code Enforcement and Tree Protection

Procedures for Officers and Inspectors

Code Officers & Landlord/Tenant Relations/Responsibilities

Courtroom Procedures for Officers and Inspectors

Creating Great Code Enforcement Officers

Customer Service Principles for Front-Line Municipal Staff

Dealing with Foreclosures, Bankruptcies and Receiverships

Financially Troubled and Abandoned Properties

New Technologies in Code Enforcement

Protecting Complainant Confidentiality

Signage and Right-of-Way Encroachments

The Apartment Inspection Program/ Code Enforcement Sweeps

Zoning Inspector Review

Ask About the “Case Studies” series of classes

C L A S S T I T L E S

QUALITY CODE TRAINING COURSE LISTING

P L E A S E C A L L 6 7 8 . 8 7 3 . 5 0 2 2

F O R M O R E I N F O R M A T I O N Page 4

Courtroom Procedures for Code

Officers and inspectors:

4 hours

This class introduces and reinforces guidelines for code officers while appearing in front of Enforcement Boards, or Judges. Some officers may be unfamiliar with or new to testifying, so these guidelines are intended to acquaint officers with issues of procedure, evidence, and testimony notwithstanding the fact that it may vary from county to county or from judge to judge.

P r o c e d u r e s f o r O f f i c e r s

a n d I n s p e c t o r s :

4 h o u r s

The role of the code enforcement officer or inspector in a municipality is one of respect and confidence. This class is designed to reflect knowledge of how code enforcement officers and inspectors can integrate best practices into their service delivery. Segments of the training will include the concept of creating an “Action Register” to track important tasks and deliverables. To manage work more efficiently, the Code Enforcement Continuum will be introduced as a tool to determine the level of enforcement necessary to close the case.

Code Enforcement and Tree Protection:

2 hours

Trees play a unique role in enhancing the quality of life in urban areas by the provision of aesthetic, environmental and societal benefits. Some municipalities recognize this and seeks, where appropriate, to protect some of its tree population. This course includes an introduction to tree related issues from the code officer perspective, a discussion on ordinances that strengthen the code officer’s position as well as other regulatory and non-regulatory approaches that local government can use to encourage compliance.

Q u a l i t y c o d e t r a i n i n g C o u r s e d e s c r i p t i o n s

Page 5

Signage and Right-of-Way Encroachments: 4 Hours

Right-of-way encroachments come in many forms including signs, trailers,

landscaping, vehicles, drainage structures, and more. In addition, adjoining

property owners often do not realize where their property ends and where public

property begins. They consider the public right-of-way to be theirs to use as they

please. Regardless of the types of ordinances, cities and counties may adopt to

regulate public rights-of-way; local governments have liability for what goes on in

these areas. Consequently, local code officials must deal with encroachments

uniformly and fairly, but do so in a manner that complies with current statutes and

case law, as well as what makes the most political sense. The course will focus

on how to treat these issues fairly, uniformly, and in a manner that complies with

current statutes and case law.

Dealing with Foreclosures, Bankruptcies and Receiverships: 4 Hours

The mortgage crisis has caused a disproportionate number of properties to revert

to the control of banks, receivers and attorneys who are negotiating distribution of

assets and who are not very concerned about code violations. This situation

requires that he local code official consider some different strategies for compelling

property clean-up and code compliance on the part of the persons or firms who

have not traditionally had to address such issues. The course will include a

discussion on ordinance revisions to strengthen the code officer’s position with

legal and financial intermediaries as well as other regulatory and non-regulatory

approaches that local government can use to encourage timely compliance.

Customer Service Principles for Front-Line Municipal Staff : 4 hours

Knowing how to deliver great customer service in the code enforcement

setting is one of the keys to building a relationship with a community. This

program is designed to help a team, division, department or an entire

municipal organization establish a service strategy and develop customer

service behavioral standards to all citizen responders and front-line staff.

The session explores the fundamentals of communicating with residents/

customers and internal customers, whether face to face or over the

telephone. How you say something is usually more important than what

you say.

Protecting Complainant Confidentiality: 2 hours

Confidentiality or nondisclosure is an arrangement by two or more parties in which some or all of

the parties agree that certain types of information that pass from one party to the other will

remain confidential. In municipal government, such arrangements attempt to protect

complainants from retribution when there are potential sensitive issues at hand. This session is

designed to discuss techniques and theories on confidentiality, and how to work towards an

environment of non- disclosure.

MANY COURSES HAVE BEEN APPROVED FOR CEU CREDITS (BASED ON LENGTH OF COURSE AND REGION.)

ALL COURSES ARE FULLY DEVELOPED WITH DESCRIPTIONS AND CLASSROOM MATERIALS TO SUPPLEMENT LEARNING.

ALL COURSES ARE CUSTOMIZABLE TO YOUR SPECIFIC NEEDS.

Q u a l i t y c o d e t r a i n i n g C o u r s e d e s c r i p t i o n s

P L E A S E C A L L 6 7 8 . 8 7 3 . 5 0 2 2

M a r c u s K e l l u m ,

m m / p a , c c e a

Marcus Kellum has over 20 years of

e x p e r i e n c e i n m u n i c i p a l

government and was on the frontline

of one of the largest Public Private Partnerships in

history. With a Masters Degree in Management and

Public Administration, and a Bachelors Degree in

Criminal Justice Administration, Marcus has trained

over 3000 Officers and Inspectors in over 15 states.

T r a i n i n g s t y l e a n d

c o u r s e w o r k

These courses are customizable to the Code

Enforcement and Compliance discipline as well as

other municipal operations. As a career regulatory

and code enforcement professional, I have facilitated

training sessions for various institutions and

municipalities including; the University of Georgia,

the American Association of Code Enforcement,

Georgia, Kansas, and Mississippi Association’s of

Code Enforcement, The Code Enforcement League

of Arizona, the International Code Council

(EduCode), Georgia Planning Association, the

Atlanta Regional Commission, cities of New York,

Cornelia, GA Powder Springs, GA Duluth, GA and

DeKalb County Government, Georgia.

All courses, are designed to reflect knowledge of

how adults learn best, are organized into

instructional segments, with a variety of methods

used throughout to make the learning experience

active, enjoyable, and memorable (including group

discussion, role play, simulations, self-assessment,

case studies, and more). The content is presented to

participants gradually and in a logical way so they

build new knowledge and skill on a foundation of

previous understanding.

With professional organization budgets tightening,

and educational institutions feeling the impact of the

economic crunch, courses and services are cost

effective and training rates are reasonable and

affordable.

If you have any questions regarding the material, or

would like to know more about programs and

services, please feel free to visit or call :

www.qualitycodetraining.com

Mon-Fri 8:30a–6:00p (EST)

678.873.5022

marcusckellum@gmail.com

Quality Code Training Services would be pleased to offer training and facilitation

courses to your organization for continuing education, basic training or

specialized content specific training.

We are your partner for effective service delivery and efficient operations.

Follow me on Twitter @MarcusKellum