Quality Improvement

SPHLS/L-SIP Post-Assessment

Presented by

Jill Power, QA Manager,

NH Public Health Laboratories

6/23/09

State Assessment TimelineTX = Winter 2007 

MT = Spring 2008

NH = Spring 2007 

NM = Spring 2008

ME = Winter 2007 

RI = Spring 2008

MA = Spring 2008 

DE = Winter 2008

SC = Spring 2007 

WA = Winter 2007

CA = Winter 2007 

UT = Winter 2007

MO = Winter 2007 

TN = Spring 2008

IA = Winter 2007 

NE = Spring 2008

Essential Public Health Services1. Monitor health status to identify community health

problems 2. Diagnose and investigate health problems and health

hazards in the community 3. Inform, educate, and empower people about health

issues 4. Mobilize community partnerships to

identify and solve health problems 5. Develop policies and plans that support individual and

community health efforts 6. Enforce laws and regulations that protect health and

ensure safety 7. Link people to needed personal health services and

assure the provision of health care when otherwise unavailable

8. Assure a competent public health and personal health care workforce

9. Evaluate effectiveness, accessibility, and quality of personal and population-based health services

10.Research for new insights and innovative solutions to health problems

Key Points in ES#4

Partners in the SPHLS develop and maintain positive relationships with each other and with other key organizations

The SPHLS communication plan is fully integrated with partners’ and collaborators’ communication plans

ES#4 (cont.)

The SPHLS communicates effectively in a regular, timely, and accurate way to support collaboration

The SPHLS works together to share existing resources and /or to identify new resources (e.g. funding, personnel, tools) to assist in identifying and solving health issues

Quality Improvement Deliverables

Activities

Processes

Tools

Activities% R e s p o n s e

I n c r e a s e c o m m u n i c a t i o n s p r o c e s s e s 1 0 0

I n c r e a s e s t a k e h o l d e r s k n o w l e d g e & s y s t e m r e l a t i o n s h i p 1 0 0

I m p r o v e a n d u p d a t e l a b o r a t o r y w e b s i t e 6 2 . 5

I n c o r p o r a t e n e w t e c h n o l o g y 6 2 . 5

S h a r e r e s o u r c e s w i t h p a r t n e r s 6 2 . 5

P e r f o r m c u s t o m e r s a t i s f a c t i o n s u r v e y s 5 0

I n i t i a t e o r r e v i v e a n e w s l e t t e r 3 7 . 5

L a u n c h c o n s o r t i u m s a n d c o l l a b o r a t i o n s 3 7 . 5

I n c r e a s e H e a l t h S u r v e i l l a n c e 3 7 . 5

P a r t i c i p a t e i n r e g u l a r l y r e g i o n a l q u a l i t y i m p r o v e m e n t m e e t i n g s 3 7 . 5

C o n d u c t m o n t h l y t e l e c o n f e r e n c e c a l l s w i t h r e g i o n a l a n d l o c a l p a r t n e r s 3 7 . 5

C r e a t e a C o n t i n u i t y o f O p e r a t i o n s P l a n ( C O O P ) 2 5

G i v e l a b o r a t o r y t o u r s 2 5

C o n d u c t f a c e t o f a c e s i t e v i s i t s a t p r o v i d e r l o c a t i o n s 2 5

P a r t i c i p a t e i n r e g u l a r l y s c h e d u l e d l o c a l a n d r e g i o n a l l a b d i r e c t o r m e e t i n g s 2 5

I m p r o v e c o m m u n i c a t i o n s p l a n i n t e r n a l l y 2 5

P a r t i c i p a t e i n p r o f e s s i o n a l o r g a n i z a t i o n s a n d m e e t i n g s 2 5

H o l d m o n t h l y w o r k g r o u p c o n f e r e n c e c a l l s 1 2 . 5

H o l d a n o p e n h o u s e 1 2 . 5

“ O f f ” h o u r s a v a i l a b l e a n d c o m m u n i c a t i o n s t e s t e d 1 2 . 5

C e l e b r a t e N a t i o n a l M e d i c a l L a b o r a t o r y W e e k 1 2 . 5

Q u a l i t y Im p r o v e m e n t A C T IV IT IE S

Q I A c t i v i t i e s

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E d u c a t i o n a l t r a i n i n g s 7 5

O n g o i n g m e e t i n g s 6 2 . 5

S h a r i n g o f p r o f i c i e n c y t e s t i n g 5 0

N e t w o r k i n g 5 0

S e e k i n g i n p u t a n d p r o f e s s i o n a l a d v i c e 3 7 . 5

Q I / Q A C o m m i t t e e s ( i n t e r n a l ) 3 7 . 5

E l e c t r o n i c a n d p a p e r c u s t o m e r s a t i s f a c t i o n s u r v e y s 2 5

N e w s b u l l e t s 2 5

S i t e v i s i t s 2 5

U p d a t i n g s p e c i m e n c o l l e c t i o n i n s t r u c t i o n s 2 5

R e c o g n i z e “ E m p l o y e e o f t h e M o n t h ” f r o m e x t e r n a l i n p u t 1 2 . 5

I n t e r n a l a u d i t s 1 2 . 5

U p d a t i n g l a b m a n u a l s 1 2 . 5

U s e l a b s p e c i f i c q u a l i t y i m p r o v e m e n t t o o l s 1 2 . 5

I n v i t a t i o n s t o l a b o r a t o r y f u n c t i o n s 1 2 . 5

Q u a l i t y Im p r o v e m e n t P R O C E S S E S

Q I P r o c e s s e s

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A b ilit y t o r e c e iv e f e e d b a c k f r o m s t a k e h o ld e r s 6 2 . 5M o n it o r in g q u a lit y a s s u r a n c e p r o c e d u r e s ( e . g . t u r n - a r o u n d - t im e s ) 5 0U t iliz e t h e A P H L u s e r g u id e f o r g u id a n c e 2 5B r a in s t o r m in g w it h s t a k e h o ld e r s f o r p r o b le m s o lv in g 1 2 . 5I m p le m e n t t h e P la n - D o - S t u d y - A c t ( P D S A ) t o o l 1 2 . 5I m p r o v e c o r r e c t iv e a c t io n f o r m s 1 2 . 5I m p r o v e c o m p la in t r e s o lu t io n p r o c e s s e s 1 2 . 5U t iliz in g t h e A P H L w e b s it e , in c lu d in g t h e O n lin e R e s o u r c e C e n t e r 1 2 . 5

Q u a l i t y Im p r o v e m e n t T O O L S

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Conclusion

There is definitely more work to be done 9 more ES’s if anyone wants to!

Continuous Improvement ≠ Perfection Perfection is ever changing

Questions?