Quickly place orders for your ANIRA inventory assetsFind your device Change your private network connection (PNC) speed Additional changes available for your ANIRA devices Additional

© 2017 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.

Quickly place orders for your AT&T Network-Based IP VPN Remote Access (ANIRA) inventory assetsANIRA service ordering through AT&T Business Center

February 2017

ANIRA service ordering through Business Center


Contents

Business Center Overview

Access your Network Inventory page

Find your device

Change your private network connection (PNC) speed

Additional changes available for your ANIRA devices

Additional tools that help you manage your ANIRA service

Get more information about Business Center

Images provided in this presentation are for illustrative purposes only.

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Business Center Overview

If you have ANIRA service, you can now place orders online through Business Center.

Business Center provides an effortless and intuitive environment. From one page, you can create an order to edit your inventory for ANIRA. You can then review your order and make changes before you schedule and submit it.

As the tool is under development, not all ordering activities are currently available. We’re working to provide you with additional order activities soon. From Business Center, you can easily manage your remote users of ANIRA on AT&T BusinessDirect®.

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Access your Network Inventory page

ANIRA orders for your assets are initiated from the Network Inventory page.

From the Business Center dashboard, there are three ways you can access your Network Inventory page. Use one of the following.

1) On the top menu, click Manage, click Network, and then click View All Inventory.

2) In the Network Map widget, click All Inventory.

3) In the Orders widget, click the Start Order button.

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Find your device

From the Network Inventory page, you can find a specific device and initiate the order.

1. To find your device, you can browse your inventory list or search for a specific location, asset alias, or device ID. You can also filter your inventory by status, service, and location. For example, under Services, you can select AT&T Network-Based IP VPN Remote Access.

2. To select a site, click the plus sign (+) icon next to the location.

3. To see the device details, click the plus sign (+) icon next to AT&T Network-Based IP VPN Remote Access.

4. To initiate an order for a device, click the Actions arrow, and then click Create Order.This opens the Manage page.

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© 2017 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.© 2017 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.

Change your private network connection (PNC) speed

Learn how to submit an order for your ANIRA devices.• Change your PNC speed

• Review your order

• Schedule and submit your order

• Receive order confirmation

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Change your PNC speed (1 of 2)

On the Manage page, you can change your private network connection (PNC) speed.

1. From the Manage page, you can expand each section to view and edit your device.

2. To see more information about your device, create graphical reports, and remotely manage your device, click View reporting and monitoring.

This opens a cloud-based system that allows you to remotely monitor and control your AT&T VPN Gateways. For more information, see View reporting and monitoring on the Support page.

3. To learn how to create an ANIRA order, let’s change your PNC speed. On the Manage page, expand your Private network connection (PNC) speed section.

4. Click the Edit icon to edit your PNC speed. This opens a pop-up window where you can increase or decrease your PNC speed.

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https://www.att.com/ebiz/ebcsupport/eBCSupport.jsp?module_id=order#/solution/topic_attnetworkbasedipvpn/KM1140171



Change your PNC speed (2 of 2)

On the pop-up window, use the slider to easily increase or decrease your PNC speed.

1. To increase your private network connection (PNC) speed, drag the slider to the right. To decrease your PNC speed, drag it to the left.

2. Click Save.

This closes the pop-up window and returns you to the Manage page.

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Review your order

From the Review Order page, you can quickly review your order.

1. To open the Review Order page, click Review order on the Success message.

2. To review your changes, expand the Private Network Connection (PNC) Speed section. You can also:

• Click the Edit icon to edit your order from the Review page.

• Click the Delete icon to cancel your order.

3. To show you understand the terms and conditions, check the box. Then click Schedule order. This opens the Request an activation datepop-up window.

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Schedule and submit your order

On the pop-up window, choose the date you would like your order fulfilled, and then submit your order.

1. Click the calendar and select an available date when you want your order activated.

2. Click Submit order.

If the order is successfully submitted, you’ll see an order confirmation message on the next page.

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Receive order confirmation

Your order is confirmed! From this page you can easily return to the Inventory or Manage page.

– To return to the Network Inventory page, click Back to inventory.

– To return to the Manage page, click Back to manage.



Additional changes available for your ANIRA devices

In addition to changing your PNC speed, you can also submit orders for:• Adding professional maintenance

• Changing IP configuration

• Changing static routing

• Submitting a custom order

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Add professional maintenance

You can have AT&T maintain your small office home office (SOHO) equipment for an additional monthly fee.

To add professional maintenance for your SOHO device, click the Edit icon next to Maintenance. Then click Save.

To submit your order, follow the review and schedule steps as previously described.

Note: If Yes appears below Maintenance, you already have professional maintenance for this device. To cancel this service, please contact your AT&T representative.

Easily add professional maintenance for your SOHO device.



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Change IP configuration

From the Manage page, you can change the IP address or DHCP settings for your SOHO device.

To change your IP configuration, simply click the Edit icon, make your changes in the pop-up window, and then click Save.

To submit your order, follow the review and schedule steps as previously described. You can include static routing and custom orders in this order.

Note: You can also change the IP address for an AT&T SIG, Cisco IOS, or Cisco ASA device.

Conveniently change your IP address without leaving the Manage page.



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Change static routing

You can also add, edit, or remove a static route for your SOHO device.

To edit a static route, select the route you want to change, and then click the Edit icon. Make your changes in the flyout window, and click Save. You can also add and delete static routes.

To submit your order, follow the review and schedule steps as previously described. You can include IP configuration and custom orders in this order.

Note: You can add, edit, or remove static routes for an AT&T SIG, Cisco IOS, or Cisco ASA device.

Quickly edit, add, or remove static routes for your device.



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Submit a custom order

If you don’t find the configuration options you need, you can submit a custom order for a device.

To submit a custom order, click the Edit icon. Describe your request, and then click Save.

To submit your order, follow the review and schedule steps as previously described. You can include IP configuration and static routing in this order.

Easily make additional requests for your order.



Additional tools that help you manage your ANIRA service

• View your order status

• Manage your remote access users of ANIRA

• Access your billing information on Business Center

• Report service issues

• Submit Service Level Agreement claim requests

• Manage the advanced configuration of SOHO devices

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View your order status

You can view the status of your Business Center orders using the Orders widget.

1. On the Orders widget, select a status, such as Completed.

2. The Order Status Activity page appears. All Completed orders are listed.

3. To expand or narrow your order activity results, select additional statuses, services, and date range. .1

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Manage your remote access users of ANIRA

From the AT&T BusinessDirect Tools widget, you can manage your remote access users of ANIRA.

1. Select the Ordering & Status category, and then click Direct Registration Facility.

2. The AT&T BusinessDirect Direct Registration Facility tool opens in a separate window for easy access.

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Access your billing information on Business Center

To access Billing, log in to Business Center with your email address and password.

1. You will see the Business Center dashboard with the Billing widget. Click View invoices to see your invoice list.

2. Your invoice list appears with all the billing-related capabilities.

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Report service issues

To access the tool

1. From the AT&T BusinessDirect tools widget, under Trouble Ticketing, select Report and Track Troubles.

2. From the Report and Track Troubles homepage, under Managed Services, click Report and Track Managed Services Troubles.

To learn more about the tool and how to use it, go to the AT&T BusinessDirect Learning Center at https://training.iadvantage.att.com/bdtrain/training/emaintenance_ms.html.

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https://training.iadvantage.att.com/bdtrain/training/emaintenance_ms.html



Submit Service Level Agreement claim requests

To access the tool

1. From the AT&T BusinessDirect tools widget, under Network Management, select Service Level Agreement.

2. The Service Level Agreement tool homepage appears.

To learn more about the tool and how to use it, go to the AT&T BusinessDirect Learning Center at https://training.iadvantage.att.com/bdtrain/training/sla.html.

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https://training.iadvantage.att.com/bdtrain/training/sla.html



Manage the advanced configuration of SOHO devices

To access the tool

1. From the AT&T BusinessDirect tools widget, under Reporting Tools, select Administration Tools for SM.

2. The homepage appears.

To learn more about the tool and how to use it, go to the AT&T BusinessDirect Learning Center at https://training.iadvantage.att.com/bdtrain/training/admin_tools.html.

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https://training.iadvantage.att.com/bdtrain/training/admin_tools.html



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Get more information about Business Center

Learn how to use Business Center to manage, run, and grow your business. – Click Support at the top of any Business Center page

and select from the following topics:

• Registration and Login• User Information• Orders• Billing• Network• Reports• Product help• Training• What’s new?

– The Chat icon is located on the right side of the page. Click Chat available from any page in Business Center to chat directly with an AT&T representative. If Chat is busy or unavailable, the icon is grayed out. Representatives are available Monday through Friday, 9:00 a.m. to 6:00 p.m. ET.

– You can also call 844.288.3249 (844.ATT.eBIZ) Monday through Friday, 9:00 a.m. to 6:00 p.m. ET.



Documents

Quickly place orders for your ANIRA inventory assetsFind your device Change your private network connection (PNC) speed Additional changes available for your ANIRA devices Additional