QuickSeat

CS 410 Feasibility Presentation http://www.cs.odu.edu/~wajid/cs410/

2

Group MembersJeff Rusak – Project ManagerCarla Seaborn – Secretary Shahid Wajid – Web MasterDanielle Maxey – Budget Yohannes Affa – Marketing Adnan Sabir – Head ResearcherMichael Smyth – Scheduling

3

Societal Problem

Research shows that restaurants lose a staggering amount of money during busy shifts due to the amount of time it takes to turn tables

RESTAURANTS LOSE UP TO $58,968 A YEAR DUE TO TABLE TURN

INEFFICIENCES!

4

ManagementFood Prep

Staff Patrons

EFFICIENCY

5

Q: At the entrance of the restaurant, would you be interested in seeing the waiting time to be seated and the waiting queue?

1) Yes

2) No

4%

96%

0% 20% 40% 60% 80% 100%

1

2

1

2

6

Solution• Focus on waiting queue within

restaurants – increase table turnovers• Gather statistics for further use within

restaurants• Provide immediate, organized

information• Gather information about guests inside

a restaurant using smart cards

7

Goals• Higher profit• Customer satisfaction• Keep the staff free• Increase table turnover by 25%• Convey information • Increase sales up to $400• Improve overall efficiency within restaurants

8

Return on Investment

In over one year, a restaurant will see an increase of profit of up to $62,400!

9

Phase 1Feasibility PresentationMilestone PresentationFunctional Specification PaperWeb SiteGrant ProposalApproval Presentation

10

Phase 2 Contracts Design and implement database Design and implement software Test Software Hardware/Software Integration Testing Documentation Prototype Complete

11

Phase 3First Customer ContractMarketingFinancingProduce PackageTrainingLong term support

12

Time Line

Hardware 5/13/2002 – 6/27/2002Software 6/25/2002 – 10/15/2002

Documentation 5/13/2002 – 2/1/2003Research 1/30/2002 – 2/1/2003

Testing 5/30/2002 – 10/31/2002Marketing 11/1/2002 – 12/31/2002

System Delivery 1/14/2003 – 1/24/2003

13

Timeline Graph

14

Technological ComponentsKiosk (Host/Hostess) – ECCS, Inc.:

• Smart Card Reader/Writer• Printer• Touch Screen

Touch Screen (Bus Boy) – Touch Screens, Inc.Server/Database – MS SQL Server 2000Television Monitors (3) - ToshibaCables/Mounting Hardware

15

Functional Component Diagram

Interfaces

Menu screen

Add/Delete Tables

Queue

Seat Guests

Daily Data

Input Guests

YES

NO NO

Bus Boy Screen

Television Display

24

Other SoftwareCard reader/writerReport generation Interaction between host, television, and

bus boy

25

MarketingTarget successful restaurant chainBefore/After storySurveys of patrons and restaurants

26

BudgetEquipment & Software

Kiosk $ 4375.00 Monitors (3) $ 987.00 Touch Screen $ Server $ 2,149.00 Smart Cards $ 130.00 per 1000

Personnel $ 675,000.00

27

Personnel 1 Project Manager 2 Documenters 2 Database

Administrators 4 Software

Engineers 1 Network Engineer

1 Web Master 1 Accountant 1 Researcher 1 Lawyer 2 Marketing Experts 1 Trainers 4 Customer Support

28

FutureFood QueueNetworking Chain RestaurantsMore Data!Smart Card Information

Birthdays, anniversaries, favorite foods

29

RisksMarketing risks: Not enough clientsPrime contractors go out of businessCompetitorsFailure to achieve our objectivesTraining new employeesDatabase crashes!

30

Funding AgenciesCash Funding NetworkFunding SourceNational Restaurant Association

Educational FoundationNational Business Association

31

Conclusion

If we can improve table turnover efficiency while obtaining valuable information to

management, restaurants should see an increase in profit, organization, and overall

customer satisfaction

32

References Omron Systems

http://www.omronosi.com

Schlumberger Sema http://www.reflexreaders.com

No Frill Bar and Grill Owner: Jerry Meltsner

Ruby Tuesdays Table Check

•http://www.tablecheck.com

33

References

http://www.hotelschool.cornell.edu/publications/hraq/feature/pdf/

390698a.pdf http://www.sd81.k12.wa.us/Safety/pdf/editrout

route.pdf

http://www.restaurant.org

http://www.census.gov

34

Referenceshttp://www.toshiba.comhttp://www.touchscreens.com2000.net Computers, IncUni-Tek Computers