Ravi Shankar Singh172 (old 123), P K Guha Road, Behind Kumar Para P.O., Kolkata-700028

Mobile: +91 9830700023; Mail-ID: ravi714@gmail.com

Seeking leadership challenges in Project/Service Management Function

Professional ProfileA qualified Technocrat and a dynamic IT Professional, having over 10 years of rich and insightful experience in corporate service sectorInvolved in Leadership of Projects for Design, Deployment of services & support Services along with Software’s

Core Strength Project Delivery

Management Support Service Delivery Server Management

Data Centre Management Application Support Services

Technical Support

Release/Patch Management Patch Management Incident/Problem Management

Service Desk Management SLA Management Team & People Management Strong Technical Knowledge of multiple Hardware & Networking Equipment’s, Servers,

Middleware, System Services, Platform (OS), Tools and Products. Similar Functional Expertise in Chemical, Pharmaceuticals and Consulting sectors

Extensive experience in Project Delivery Management involving Initiation, Requirement Finalization, Project Scoping, Planning (Estimation, Scheduling & Milestones), Quality & KPI, Execution Control and Delivery within agreed timeline and designed Quality.

Similar experience of Service Delivery Management through Communication & Coordination with all stake holders for clarification and meeting Business Demands; Service Desk, Incident and Problem Management; Change Request review, finalization and Change Management; Planning & Provisioning of Schedule, Resources & Team

Proficient in System Administration including Installation/Configuration/Administration/Support of Server & Clients; User Definition/Access Control/Folder & Files Controls; Remote Service Support; Configuration & Support of System Services; RAID installation/Configuration/Support; Periodic & Regular Back-up/Restore/Recovery; Implementation/Exchange 2013 L1 support/Support and System Documentation

Significant exposure in Service Desk / Help Desk Management / Operation & Infrastructure including managing and resolving various Technical Issues, providing Technical Support to clients and managing delivery of high level, consistent and responsive help desk services

Team Development & People Management through consensus building, promotion of positive environment, & teamwork spirit, competence development, providing vision & efficiency, issue resolution, motivation and mentoring

Cohesive Team Player with Fast Learning Curve along with strong analytical, problem solving, innovation, planning, organizational, planning, communication & interpersonal skills

Training & Certifications Certified in ITIL V 3.0 (Foundation) & Microsoft Certified Technology Specialist

(MCTS) Trained in SAP Basis Diploma (Hardware & Networking)

Career ProfileDeloitte Shared Services India Private LimitedSenior Executive - IT (Feb 2007 onwards) Responsibilities:

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Mobile: +91 9830700023 Mail-ID: ravi714@gmail.com Reporting to Manager and leading 4 resources for IT support to Kolkata & Jamshedpur

offices including Installing, Configuring and Administration. Accountable as Service Desk Lead for Service Desk management (Ticketing HEAT), SLA

Management, Project coordination with the client, IT Documentation, Servers Documentation, Operational Coordination with internal IT divisions.

Managing Installation, Configuration and Administration of Systems Servers like Windows 2003/2008 Servers as well as system services like AD management, RAID, DHCP configuration (HP).

Responsible for implementation of security software, Backup & Restore and Asset (HP, IBM Servers, Hyper-V, Printer & Peripherals) Management Remotely.

Involved in incident/problem management, Change review & management, Data centre (Network & server) operation support, Backup schedule (VERITAS 12.5D) and Capacity Planning.

Spear heading support services to WSS log check, SCCM update for users laptop, McAfee-SDAT file upload & redirect to EPO repository and Video conference technical support.

Performing Team Administration tasks as well as team development initiatives like mentoring and career guidance.

2014 December transferred to Mumbai presently Ravi is a Location in charge of one office having 15th Team member and more than 500 users.

KEY RESPONSIBILITIES:Building a personal relationship with key client staff Successful service delivery - SLA achievement and high level of customer satisfaction Monitoring overall performance of services Good communication around issues and opportunities – get things done, make things happen Collaborating with senior management on client account management and growth Ensuring operations teams are aware of changes and are prepared Building service reports Service reporting and sponsoring service delivery meetings

Achievements: Monitored unwanted print and IN OUT record for IT Equipment for a good result. Efficiently built IT infrastructure for Kolkata & Jamshedpur. Played a key role in IP phone & Call pilot implementation for Deloitte Kolkata office. Efficiently set up a 500 user’s new facility for Deloitte, Kolkata & Jamshedpur. Set up the Data Centre for Deloitte, Kolkata.

Allied Digital Service Ltd., MumbaiFMS Engineer/Help Desk (Nov 2004 to Feb 2007) Reported to the Program Manager as individual contributor for online technical support for

all the Deloitte location and provide services like Email ID creation & deletion, IT Facility management services, Vendor Management, Desktops & Laptops related solutions and Software support

Previous Engagement

Organization Duration DesignationLattice Networks, Bangalore May 2004 to Nov

2004Residence Engineer

EducationDiploma (Computer Science), from Oxford Polytechnic, Bangalore (1997) with First ClassB. Sc. (IT), from Eastern Institute for Integrated Learning in Management University, Sikkim with First Class

Personal DetailsDate of birth: 01-03-1980Languages known: English, Hindi, Kannada and BanglaResume of Ravi Shankar Singh Update: August 2014 Page 2

Mobile: +91 9830700023 Mail-ID: ravi714@gmail.com

(Note: Please note project details can be submitted on request)

Resume of Ravi Shankar Singh Update: August 2014 Page 3