Recording BlackBerry® Smartphone

Voice Calls

© Voxsmart Ltd 2010Strictly Private and Confidential

The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of and trademarks or registered trademarks of Research In Motion Limited – used by permission .

About Voxsmart…

UK company, over 4 years of development

ISV BlackBerry® Alliance Select Member

5 BlackBerry® voice applications

Orange Partner in UK

Deployed by a mobile carrier - StarHub Mobile (second largest carrier in Singapore)

Exclusive provider of mobile recording solutions to Orange Business Services Etrali worldwide

Fully integrates BlackBerry® smartphones with voice recorders

No new hardware needed

Compulsory, Automatic or On Demand recording of calls

Proven in financial services

Simple to use and deploy

Recorded calls connect in 1- 4 seconds

Secure

About VoxRecord

VoxRecord Requirements

BlackBerry® smartphone O/S 4.2+

SIM with GSM conferencing enabled

BlackBerry Enterprise Server® (Compliance only)

Active Voice Recorder

VoxRecord Options

HIGH SECURITY

ALL calls recordedIf the recorder line

drops, call terminated

8 Risk Alerts

HIGH/MEDIUM SECURITY

ALL calls are recorded

If the recorder line drops, calls continue

8 Risk Alerts

MEDIUM SECURITY

ALL calls recordedUser option to turn

recording on/off from handset

10 Risk Alerts

LOW SECURITY

Recording is User Initiated

No Risk Alerts

VoxRecord Compliance

VoxRecord Compliance2

VoxRecord Automatic

VoxRecord On Demand

Traders in Financial Services

BCP Tool Doctors on Call, Emergency Services,

Executives

Anyone needing ad hoc

recording

VoxRecord Compliance1

VoxRecord Professional

Compulsory Recording of User User Controls Recording

Calls connect (Incoming or Outgoing) Screen goes blank for a second or two VoxRecord locks the device to the recorder Recording Active displayed on the installed device

only Call logs are sent over e-mail and/or HTTP POST

VoxRecord Compliance and VoxRecord Automatic User Experience

Call Comes in/out Call Connects Recording Initiated

1

1. During any call, the side convenience button pressed to start recording

2. Click ‘OK’ to confirm

3. Recording starts within a second or two…

2 3

VoxRecord On Demand User Experience

8

VoxRecord Architecture

Active Trunk Side Recording

BlackBerry® Enterprise Server

Call Connects

Voice Recorder

Call Connects

Mobile Voice Network

Mobile Voice Network

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VOICE

CDR Data Post1. VoxRecord is automatically triggered by any incoming or outgoing call

2. The application automatically connects the call to the designated voice recorder

3. Call metadata captured by HTTP post after call for audio file storage and retrieval

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E-Mail ParsingSMS or

HTTP POST

Other-Party CLI call data is collected either using HTTP POST, email or SMS for integration into the recorder’s call log database

Risk Management

Provides impartial, verifiable evidence of conversations in case of a dispute/investigation

Ensures accuracy of instructions

To deter and identify fraud

BCP

Use in emergency scenarios where recorded desk phones are unavailable

Enables staff to work securely from home eg pandemics, weather, transport issues

Regulatory compliance

FSA announcement expected in July 2010 to make recording of mobiles a requirement.

Norway’s financial regulator will require recording of all communications from 1 July 2010

Other financial regulators expected to follow

Why Record Mobiles?

VoxRecord USPs

VoxRecord PBX Solutions

Cost

No capital expenditure required.VoxRecord application integrates with customer ‘s existing Voice Recorder, BlackBerry smartphones and BlackBerry Enterprise Server

Per user licence fees onlyNo per minute costs with free landline calls in contract

Requires additional hardware to deploy

Can involve high set up and ongoing costs

Additional landline costs of rerouting calls via PBX for every incoming and outgoing call

Mobile contract minutes lost

Security

Deployed on secure in-house infrastructure

Cannot be by-passed or deleted by users

Constant user monitoring with diagnostics and

alerting

Usually offered as a hosted solution off site

Uses third party untested hardware

PBX fraud risks

Ease of Use

Connection time almost instant

Software deployed in minutes via BES

Integrates with on-site recorder, same Interfaces as landline recordings

Variable delays of up to 20s on connecting calls

Can take weeks to deploy systems

Separate hosted portal to retrieve recordings

FSA Telephone Recording Requirements

FSA wants to deter insider trading

Recording landlines a requirement since March 2009. Mobiles exempt.

FSA published CP10/7 on removing mobile exemption in March 2010

It is expected recording of mobiles will become a requirement in 2011

FSA requirements affect 50,400 staff in banks, stockbrokers, fund managers, hedge funds etc

FSA said:

“it seems unlikely to make regulatory sense to record landlines if you cannot cover mobile phones as well (otherwise one creates clear incentives to conduct illicit conversations through mobile phones, and the cost of installing and maintaining the fixed-line-only recording machine is incurred for no reason)”

 

Announcement from Norway’ s Financial Regulator, the Finanstilsynet, requiring recording of mobile and desk phone calls from 1 July 2010

VoxRecord Case Studies

1. Thesis Asset Management plc

Large UK asset management firm Need to record telephone calls for FSA

compliance and risk management Recorded desk phones in satellite

offices replaced by 25 BlackBerry 8900s Looked at PBX based solutions but

decided VoxRecord more cost effective and easier to use

Integrated VoxRecord with new voice recorder specifically for mobile calls

BlackBerry.com case study

VoxRecord Case Studies

2. Canaccord Adams

Canadian investment bank London office records all desk phones of

salesmen and traders for FSA compliance Compliance officer insisted key mobiles need

to be recorded where traders work away from their desks

Chose VoxRecord because more cost effective and easier to use than alternative technologies

“With no new equipment to buy and no additional call costs, Voxsmart’s VoxRecord made recording our BlackBerry devices straightforward and also very inexpensive”.

Chris Mann

Head of IT, Canaccord Adams