REDUCE TOTAL COST OF OWNERSHIP WITH RETAIL-CARE™

With higher energy prices now a reality, increasing environmental legislation from governmental bodies plus ever increasing maintenance costs, retailers are facing increasing pressure to control and lower their Total cost of Ownership.

Danfoss has developed a suite of expert services under the banner of RETAIL-CARE™, delivering a complete set of management tools to assist retailers in the ongoing management and reduction of operational costs.

Pro-active and PreventiveBy using a pro-active and preventative approach through the provision of real time information and a visible audit trail for event and cost management. Through the utilisation of the management tools the ability to focus and target valuable resource, time and finance on the decisions that drive improved business performance and best practice operation throughout your estate.

Measurement of store performance happens using a range of technologies to communicate with on-site equipment and business systems. Augmented reporting provides key performance indicators to identify areas within each store and across stores to target.

Monitoring CentresExpert monitoring Centres ensure the daily operation is carried through according to best practices. These centres also provide Analysis expertise to turn operational data into knowledge on specific initiatives.Implementation of turn-key projects

offers flexible business models to suit your

needs for improving store processes and on-site equipment.

Staffs focus on customers

Staff time is best spent on activities adding values for customers, i.e. delivering customer service. RETAIL-CARE™ reduces the amount of time spent on non value-add activities.• Alarm assessment and management• Service provider management and support• Temperature monitoring and case de-/re-merchandise• Case cleaning programs• Key holder costs

A 15-30% improvement on staff time is typically achieved.

Reduced Energy ConsumptionDanfoss offers a complete package of services for utilities management and cost reductions.• Consumption bill validation and Tenants billing• Utility usage reports and benchmarking by store or by region• Monitoring and management of store operational behaviour• Energy analysis and initiatives to reduce consumption• Maintenance activities linked to energy performanceTypically energy reductions of 10-20% are realised.

What can RETAIL-CARE ™offer my business?RETAIL-CARE ™ services are delivered according to a simple 4 step closed loop model; Measurement, Monitoring & Reporting, Analysis and Implementation.

Alarm Handling

Maintenance Management

Utilities Management

RETAIL-CARE™

Implem

entation

Analysis

Monitoring &

Reporting

Measu

rem

ent

RETAIL-CARE™ as Danfoss Enterprise Level Services provides you superior value within the four key areas: Alarm Handling, Maintance Management, Utilities Management and HACCP.

Improved Food Quality

With every equipment malfunction there is a potential risk of food loss.By ensuring equipment is fit for purpose, the general performance and number of break-downs reduces.In the case of equipment failure every alarm is attended to. A strategy for how to avoid food loss is made within minutes. During fault resolution, the progress is monitored and escalated as required.

Depending on equipment and proce-dures in place, reductions of 25-50% in food loss costs are typical.

HACCP / Food Quality Management

DANFOSS FOOD RETAIL SOLUTIONS FOR CO2 BASED COMMERCIAL REFRIGERATION – A CASE STORY

Danfoss is supplying the Refrigeration Branch Control Solutions for CO2 based refrigeration plants, this article is the story of one of the leading OEM/Contractors in Denmark – Knudsen Køling – installing high-end equipment in new SuperBest-Prima Supermarket.

SuperBest Prima in Rødovre Centrum, Denmark.

This supermarket has just undergone a thorough refurbishment which has taken more than a year. Today the shop represents a 1900 m2 high profile supermarket. The shop includes all the new features for a perfect shopping experience, including entertainment for the kids and a very exclusive interior reflecting quality.

Refrigeration Plant from Knudsen KølingThe refrigeration systems have been carefully designed in order to create dedicated temperature zones – e.g. 16 oC in the area with refrigerated goods, and 12 oC in the area with vegetables. This is all part of the system of refrigerated cases from Knudsen Køling. The refrigerated cases for the supermarket are all completely custom designed

according to the specifications from the owner Mr. Michael Petersen.

In Denmark is the choice of CO2 as Refrigerant as natural as the refrigerant it self

Today hardly any supermarket is charged with artificial refrigerants. This is the case in Denmark as well as the rest of the Nordic Countries.

RETAIL-CARE™ offers simplicity and flexibilityAccess to RETAIL-CARE™ deliverables often requires only a phone number to get started. Report structures provide simple and understandable data to assist you in managing your business.Service delivery ranges from entry-level web reporting to long term cost reduction schemes and can be adjusted to individual needs.As well as having a strong integration with existing Danfoss controls systems, RETAIL-CARE™ has the ability to work with multiple third party systems. This is core strength, as it

deals with legacy stores as well as new build.

Beside the whish from the owners to represent a “Green Image” the Government “helps” with heavy taxation of HCFCs. Prices are approaching 100 Euro/kg, and the refrigerant charge was really becoming expensive.

The change towards CO2 has been easier than first expected. After initial trials the design has become well known to the leading OEMs and Contractors. Today they master the technology as any other commercial installation. The economical encouragement from the government was just the beginning – as it turns out CO2 saves money and energy – thus being a good investment on its own.

“One solutions fits all”RETAIL-CARE™ is an expandable solution that can be customised to suit individual retailers needs and is currently operating in thousands of retail sites throughout the world. With fully operational monitoring centres today located within Germany, UK and the USA. As a part of the ever changing retail environment we are continuously enhancing the systems, processes and tools to deliver greater value. Danfoss’ expert knowledge and skills are utilized to ensure that your business is in great shape to face the challenges of today and the future.

Maintenance and Equipment Down TimeRETAIL-CARE™ services includes maintenance management from fault detection, service provider attendance, fault resolution to payment of invoice.Maintenance operation is taken from being re-active and break-down driven to being pro-active and condition based.• Condition based alarms focussed on root cause• Multiple non-critical problems can be attended in one visit• Improved first time fix ratio• Reduced customer impact by avoiding critical break-downs and equipment failures

An expert team is available today to assist you in implementing RETAIL-CARE™ within your organisation to drive improved business performance. Contact your local Danfoss office for more details about RETAIL-CARE™