Repairs and Estate Management

Objectives

• Satisfaction - A better, quicker service (including disabled/ sheltered)

• Better fault diagnoses

• Restructure to ensure we have the right staff doing the right jobs.

• Make the service more transparent

• Achieve value for money

• Develop staff through training

• Value added caretaker service

Multi Trade

Achievements to date

• 86% reduction of missed appointments from April to July

• Significant reduction in Stage 1 complaints (57% decease Aug 15 / 16)

• Recruitment of new staff

• Exceeding target for post inspections

• New fleet

• Mechanising cleaners

• New Materials supplier

Operations Hub

The future• Repairs and estate management hub

• Alignment with Highways

• Joint surveyor and housing officer estate inspections

• Caretaker minor repairs

• Timely satisfaction surveys

• Texting ahead for appointments

• Smart scheduling

• Multi-trade operatives

• Support contractor procurement