REPORTING INSTRUMENT

OMB Control Number: 1820-0606Expiration Date: June 30, 2014

UNITED STATES DEPARTMENT OF EDUCATIONOFFICE OF SPECIAL EDUCATION AND REHABILITATIVE SERVICES

REHABILITATION SERVICES ADMINISTRATION

SECTION 704 ANNUAL PERFORMANCE REPORT

ForCENTERS FOR INDEPENDENT LIVING PROGRAM(Title VII, Chapter 1, Part C of the Rehabilitation Act of 1973, as amended)

Part II INSTRUMENT

(To be completed by Centers for Independent Living)

Fiscal Year: ______2013__________________________

Grant #: _____H132A930115_______________________

Name of Center: _Mainstreaming Consultants, Inc, d/b/a Disability Rights & Resources

Acronym for Center (if applicable): ___DR&R_____

State: ____North Carolina_____________________________________

Counties Served: _Cabarrus, Gaston, Mecklenburg, Union__________

According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. Public reporting burden for this collection of information is estimated to average 35 hours per response, including time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. The obligation to respond to this collection is required to obtain or retain benefit (P.L. 105-220 Section 410 Workforce Investment Act). Send comments regarding the burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to Rehabilitation Services Administration, LBJ Basement, Attention: Timothy Beatty, PCP Room 5057,

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U.S. Department of Education, 400 Maryland Ave, SW, Washington, DC 20202-2800 or email timothy.beatty@ed.gov and reference the OMB Control Number 1820-0606.Chapter 1, Title VII of the Rehabilitation Act.

SUBPART I – ADMINISTRATIVE DATA

Section A– Sources and Amounts of Funds and ResourcesSection 725(c)(8)(D) of the Act; 34 CFR 366.50(i)(4)

Indicate the amount received by the CIL as per each funding source. Enter “0” for none.

Item 1 - All Federal Funds Received

(A) Title VII, Ch. 1, Part B $ 21,007.83

(B) Title VII, Ch. 1, Part C $337,174.00

(C) Title VII, Ch. 2 $ 0

(D) Other Federal Funds $ 0

Item 2 - Other Government Funds

(E) State Government Funds $ 83,562.97

(F) Local Government Funds $ 82,873.63 Item 3 - Private Resources

(G) Foundations, Corporations, or Trust Grants $132,711.00

(H) Donations from Individuals $ 6,322.75

(I) Membership Fees $ 0

(J) Investment Income/Endowment $ 0

(K) Fees for Service (program income, etc.) $ 13,590.72

(L) Other resources (in-kind, fundraising, etc.) $ 16,454.04

Item 4 - Total Income

Total income = (A)+(B)+(C)+(D)+(E)+(F)+(G)+(H)+(I)+(J)+(K)+(L)

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$693,696.94

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Item 5 - Pass Through Funds

Amount of other government funds received as pass through funds to consumers (include funds, received on behalf of consumers, that are subsequently passed on to consumers, e.g., personal assistance services, representative payee funds, or Medicaid funds) $ 29,933.58

Item 6 - Net Operating Resources

[Total Income (Section 4)<minus> amount paid out to Consumers(Section 5) = Net Operating Resources $663,763.36

**NOTE: please see comment regarding Pass Through Funds and Net Operating Resources in Subpart VII, §B.

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SUBPART II – NUMBER AND TYPES OF INDIVIDUALS WITH SIGNIFICANT DISABILITIES RECEIVING SERVICES Section 725(c)(8)(B) of the Act; 34 CFR 366.50(i)(2)

Section A – Number of Consumers Served During the Reporting Year

Include Consumer Service Records (CSRs) for all consumers served during the year.

# of CSRs

(1) Enter the number of active CSRs carried over from September 30 of the preceding reporting year 174

(2) Enter the number of CSRs started since October 1 of the reporting year 99

(3) Add lines (1) and (2) to get the total number of consumers served 273

Section B –Number of CSRs Closed by September 30 of the Reporting Year

Include the number of consumer records closed out of the active CSR files during the reporting year because the individual has:

# of CSRs

(1) Moved 14

(2) Withdrawn 30

(3) Died 1

(4) Completed all goals set 122

(5) Other 18

(6) Add lines (1)+(2)+(3)+(4)+(5) to get total CSRs closed 185

Section C –Number of CSRs Active on September 30 of the Reporting Year

Indicate the number of CSRs active on September 30th of the reporting year.

# of CSRs

Section A(3) <minus> Section (B)(6) = Section C 88

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Section D – IL Plans and Waivers

Indicate the number of consumers in each category below.

# of Consumers

(1) Number of consumers who signed a waiver 224

(2) Number of consumers with whom an ILP was developed 49

(3) Total number of consumers served during the reporting year 273

Section E – Age

Indicate the number of consumers in each category below.

# of Consumers

(1) Under 5 years old 1

(2) Ages 5 – 19 14

(3) Ages 20 – 24 28

(4) Ages 25 – 59 200

(5) Age 60 and Older 30

(6) Age unavailable 0

Section F – Sex

Indicate the number of consumers in each category below.

# of Consumers

(1) Number of Females served 146

(2) Number of Males served 127

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Section G – Race And Ethnicity

Indicate the number of consumers served in each category below. Each consumer may be counted under ONLY ONE of the following categories in the 704 Report, even if the consumer reported more than one race and/or Hispanic/Latino ethnicity).

Please refer to the Instructions before completing.

# of Consumers

(1) American Indian or Alaska Native 0

(2) Asian 6

(3) Black or African American 161

(4) Native Hawaiian or Other Pacific Islander 0

(5) White 101

(6) Hispanic/Latino of any race or Hispanic/ Latino only 5

(7) Two or more races 0

(8) Race and ethnicity unknown 0

Section H – Disability

Indicate the number of consumers in each category below.

# of Consumers

(1) Cognitive 23

(2) Mental/Emotional 99

(3) Physical 87

(4) Hearing 5

(5) Vision 4

(6) Multiple Disabilities 16

(7) Other (systemic, i.e. Lupus, HIV, fibromyalgia) 39

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Section I – Individuals Served by County During the Reporting YearSection 704(m)(4)(D) of the Act

List each county within the CIL’s service area, as indicated in the CIL’s application for Part C funds and the approved SPIL. Add additional rows as necessary. For each county, indicate how many individuals residing in that county were served by the CIL during the reporting year.

County Name Number of County Residents Served

Cabarrus 15

Gaston 15

Mecklenburg 239

Union 4

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SUBPART III – INDIVIDUAL SERVICES AND ACHIEVEMENTS Sections 13 and 725(c)(8)(C) of the Act; 34 CFR 366.50(i)(3); Government Performance Results Act (GPRA) Performance Measures

Please refer to the Instructions before completing.

Section A – Individual Services

For the reporting year, indicate in the table below how many consumers requested and received each of the following IL services.

Services

Consumers Requesting

Services

Consumers Receiving Services

(A) Advocacy/Legal Services 149 149

(B) Assistive Technology 1 1

(C) Children’s Services 1 1

(D) Communication Services 0 0

(E) Counseling and Related Services 0 0

(F) Family Services 3 3

(G) Housing, Home Modifications, and Shelter Services 51 51

(H) IL Skills Training and Life Skills Training 22 22

(I) Information and Referral Services 9,388 9,388

(J) Mental Restoration Services 0 0

(K) Mobility Training 0 0

(L) Peer Counseling Services 139 139

(M) Personal Assistance Services 0 0

(N) Physical Restoration Services 0 0

(O) Preventive Services 1 1

(P) Prostheses, Orthotics, and Other Appliances 0 0

(Q) Recreational Services 13 13

(R) Rehabilitation Technology Services 0 0

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Services

Consumers Requesting

Services

Consumers Receiving Services

(S) Therapeutic Treatment 0 0

(T) Transportation Services 68 68

(U) Youth/Transition Services 0 0

(V) Vocational Services 11 11

(W) Other Services 4 4

Section B – Increased Independence and Community Integration

Item 1 – Goals Related to Increased Independence in a Significant Life Area

Indicate the number of consumers who set goals related to the following significant life areas, the number whose goals are still in progress, and the number who achieved their goals as a result of the provision of IL services.

Significant Life Area Goals SetGoals

AchievedIn

Progress

(A) Self-Advocacy/Self-Empowerment 148 124 17

(B) Communication 0 0 0

(C) Mobility/Transportation 55 10 30

(D) Community-Based Living 35 14 20

(E) Educational 7 2 5

(F) Vocational 13 4 9

(G) Self-care 8 1 7

(H) Information Access/Technology 1 0 1

(I) Personal Resource Management 14 3 8

(J) Relocation from a Nursing Home or Institution to Community-Based Living 28 11 16

(K) Community/Social Participation 11 3 16

(L) Other 11 3 8

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Item 2 – Improved Access To Transportation, Health Care Services, and Assistive Technology

(A) Table

In column one, indicate the number of consumers who required access to previously unavailable transportation, health care services, or assistive technology during the reporting year. Of the consumers listed in column one, indicate in column two, the number of consumers who, as a result of the provision of IL services (including the four core services), achieved access to previously unavailable transportation, health care services, or assistive technology during the reporting year. In column three, list the number of consumers whose access to transportation, health care services or assistive technology is still in progress at the end of the reporting year.

Areas# of Consumers

Requiring Access# of Consumers

Achieving Access

# of Consumers Whose Access is

in Progress

(A) Transportation 462 432 30

(B) Health Care Services 90 90 0

(C) Assistive Technology 19 19 0

Note: For most IL services, a consumer’s access to previously unavailable transportation, health care and assistive technology is documented through his or her CSR. In some instances, consumers may achieve an outcome solely through information and referral (I&R) services. To document these instances as successful outcomes, providers are not required to create CSRs for these consumers but must be able to report that follow-up contacts with these consumers showed access to previously unavailable transportation, health care and assistive technology.

(B) I&R Information

To inform RSA how many service providers engage in I&R follow-up contacts regarding access to transportation, health care services or assistive technology, please indicate the following:

The service provider did ___ / did not _X__ engage in follow-up contacts with I & R recipients to document access gained to previously unavailable transportation, health care or assistive technology.

Section C – Additional Information Concerning Individual Services or Achievements Please provide any additional description or explanation concerning individual services or achievements reported in subpart III, including outstanding success stories and/or major obstacles encountered.

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Great success is achieved when funding is available to provide the follow up for the request. Our “Let’s All Go” program, which receives financial support from both the Charlotte Area Transit System and the NC Department of Transportation, is changing the lives of many people, and following up is yielding additional support. We count access to health care only if the person asks for specific assistance to FIND health care. We assist many individuals who are Deaf in getting their health care provider pay for an interpreter. We count that as advocacy/legal services, not access to health care.

SUBPART IV – Extent of CIL Compliance with the Six Evaluation StandardsSection 725(b) and section 725(c)(8)(A) of the Act; 34 CFR 366.63

Section A – Compliance Indicator 1: Philosophy

Item 1 - Consumer Control34 CFR 366.63(a)(1); 34 CFR 366.50(i)(5) and (6)

(A) Board Member Composition

Enter requested governing board information in the table below:

Total Number of Board Members

Number of Board Members with

Significant Disabilities

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(B) Staff Composition

Enter requested staff information in the table below:

Total Number

ofFTEs

FTEsFilled by

Individuals with

Disabilities

FTEs Filled by Individuals

From Minority

Populations

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Decision-Making Staff

5.00 4.00 1.00

Other Staff5.80 4.45 3.80

Item 2 - Self-Help and Self-Advocacy34 CFR 366.63(a)(2)

Briefly describe how the CIL has promoted self-help and self-advocacy among individuals with significant disabilities during the reporting year.

-H.H. is a 12 year old junior high school student with high-functioning Autism.-She had been experiencing consistent behavior problems in school.-Her mother asked DR&R to attend an IEP meeting to act as her an advocate.-At the IEP meeting, mother reported that H.H. had stated on many occasions that she had been bullied by other students many times and believed that the bullying was the cause of the behaviors.-As a result of the meeting, the agreement was reached that the school would: 1) assist H.H. with organization and homework prep; 2) communicate with both student and mother about issues that arise; 3) be more aware of the potential bullying against her.-Later, mother stated that the bullying had continued and the IEP members had not done what they agreed to. Her advocate from DR&R provided her with information and referral sources to assist her. DR&R educated mother about IDEA, basic obligations the school had to perform, and information about a support group for parents of students with disabilities.-As a result of this self-help and self-advocacy, mother reported to DR&R that she moved H.H. out of that school to another school that was aware of IDEA and their requirements to honor the IEP.-She also filed a report with the Superintendent of the school system.-Near the end of the reporting year, H.H. told DR&R that H.H. is now in another school and that she is happy. She tells her mother that everything is much better in the new school. Item 3 - Peer Relationships and Peer Role Models34 CFR 366.63(a)(3)

Briefly describe how, during the reporting year, the CIL has promoted the development of peer relationships and peer role models among individuals with significant disabilities.

Below are stories of two consumers who have achieved unanticipated success as a result of peer relationships and peer role models.

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-R.A came to DR&R to apply for a contracted position as a Travel Trainer through the Let’s All Go travel training program. She was a client of Vocational Rehabilitation.-The day she signed her contract with DR&R, she had just moved from a women’s shelter into her own apartment with her daughter. She had sought help from Crisis Assistance Ministry to aid with her utilities and rent and was ready to earn money.-Travel training was a new and unfamiliar endeavor for R.A. but she was a frequent rider of the bus and knew how to navigate her way around using the Charlotte public transportation system.-With coaching and instruction from the Project Manager, she has become an outstanding Travel Trainer, Her consumers consistently report how much they enjoy working with her and that they have learned to travel safely and independently. -At the end of the reporting year, R.A, is being considered for the position of Lead Travel Trainer. Also she has enrolled at the local community college, majoring in Human Service Technology. Her long term goal is to become a Social Worker.

-J.P. is a 29 year old female with Cerebral Palsy and a mild intellectual disability. She had had two previously active CSRs with DR&R – one from 2006-2008 and the other during the 2010 FY. She had sought assistance from DR&R to find a suitable apartment and more education so she could become a CNA. However, she failed to follow through on her goals. DR&R had assisted her in finding more suitable housing but J.P. ended her contact before beginning working on her education goal.-During this reporting year, DR&R Peer Advocate received a call from J.P.’s caseworker with The ARC. The caseworker stated her was aware of J.P.’s “poor track record” with DR&R. -Peer Advocate stated he was willingly to work with her again if J.P. contacted him and requested it. She did, and DR&R began working with her for a third time. By now, J.P. had a 3 year old son. -She was being served by a private company that was seeing her for six hours a week. However, she reported feeling “smothered” by the company and wanted to live more independently. -Even though the company helped with her rent, J.P. felt she was capable of accomplishing more on her own, providing she could receive support from someone who truly “believed in her ability.” In fact, she had asked the caseworker to contact DR&R because she remembered how she had been supported and wanted to have that again. -The Peer Advocate made two points very clear:1. The Peer had complete confidence in J.P.’s ability to accomplish her goal of

becoming employed on a part-time basis and of continuing her education. Because of that, the Peer would assist and give suggestions and guidance, but would not find opportunities for her.

2. The Peer did not have time in his busy schedule to spend with J.P. unless she was fully committed to working on her goals. DR&R would not be used as an alternative to a “smothering” company. J.P. would receive assistance as long as she was actively pursuing her goals.

-The case was reactivated and the two began working together. With the moral support and independent model of a peer mentor, in three months J.P. has able to:

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1. clean her filthy apartment and make it a decent place for herself and her son to live;2. locate a day care facility for her son with no tuition.3. obtain a pre-school physical examination for her son despite the fact that the child’s

Medicaid had lapsed. She took the necessary steps to re-instate the child’s Medicaid.

4. begin a serious search for part-time employment to supplement her SSI benefits and obtain a part-time job at a restaurant within walking distance of her apartment.

5. enrolled in an adult literacy program connected with DR&R in order to prepare for her GED. The Executive Director of the adult literacy program, who is a part-time employee of DR&R, continues working with J.P. through the independent living philosophy.

Item 4 - Equal Access 34 CFR 366.63(a)(4)

(A) Briefly describe how, during the reporting year, the CIL has ensured equal access of individuals with significant disabilities, including communication and physical access, to the center's services, programs, activities, resources, and facilities, whether publicly or privately funded. Equal access, for the purposes of this indicator, means that the same access is provided to any individual with a significant disability regardless of the individual’s type of significant disability.

-B.D. is a 51 year old male who had been in a nursing home for several years. He had been a long distance truck driver; but numerous medical conditions resulted in him flipping his truck and being unable to work.-He came to Charlotte to be near his family but when his health continued to deteriorate; his family placed him in a nursing facility and disappeared.-B.D. experienced issues with the following conditions:1. diabetes2. neuropathy and low blood pressure, resulting in dizziness3. loss of breath associated with COPD4. an intestinal condition associated with clostridium difficile5. urinary issues associated with an enlarged prostate6. orthopedic issues leading to pain in most joints, particularly his neck.-He stayed in the nursing home for two years, during which time his medical conditions stabilized and he was transitioned into his own apartment through DR&R’s Money Follows the Person program. -B.D. had specialists for all of these conditions, but the primary care physician had no knowledge of the extent of his conditions and refused to prescribe any pain medication until he obtained all the medical records. Since B.D. had been on pain medication for 2 years and suddenly did not have any, he began having withdrawal symptoms, which lead to severe pain, increased dizziness and constant falls.-B.D. had reported his change of address to Social Security, but when the Peer Advocate began working with him it was discovered that the Medicaid system had not reported him having left the nursing home. As a result, B.D. was not eligible for medical support in the home.

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-Also, the Peer Advocate discovered that B.D. had not been approved for CAP-Medicaid services prior to leaving the nursing home. And since the Medicaid system identified him as still living in the nursing home, he was not eligible for any in-home services.-Also he had difficulty climbing the stairs to his new apartment, and the rent of the 2- bedroom was a strain for him to pay.-DR&R staff advocated for straightening out the Medicaid issue, arranging in-home care assistance, training B.D. how to travel using the public transit system, providing assistive technology in the home, the apartment complex agreeing to allow him to downsize to a smaller apartment in the same complex, identifying donated furniture and donated moving assistance (through a local Boy Scout Troop and DR&R staff and board members), arranging consistent medical care, identifying a pharmacy that would deliver medication, and obtaining a free cell phone for the purpose of emergency calls and arranging transportation.-At the end of the reporting year, B.D.’s health has slowly begun to stabilize. He has stopped falling and knows how to care for himself, especially his issues with diabetes.-Had it not been for DR&R, B.D. would have languished in a nursing home for the rest of his life. There was NO OTHER agency that could have coordinated all the partners needed to assist this gentleman in meeting his independent living goals.

(B) Briefly describe how, during the reporting year, the CIL has advocated for and conducted activities that promote the equal access to all services, programs, activities, resources, and facilities in society, whether public or private, and regardless of funding source, for individuals with significant disabilities. Equal access, for the purposes of this indicator, means that the same access provided to individuals without disabilities is provided in the center’s service area to individuals with significant disabilities.

DOJ Complaint-During the previous reporting year, the Mecklenburg Advocacy Council for People with Disabilities (MACPD) discussed issues about Charlotte’s paratransit system, Special Transportation System (STS), and its perceived violations of the ADA.-Representatives from STS and Charlotte Area Transit System, the city’s ADA Coordinator and others participated in the discussions but no changes were made. In fact, it was the opinion of STS and CATS that there were no violations.-DR&R staff gathered anecdotal information from STS riders in order to confirm to MACPD that violations were occurring. The findings included:1. The paratransit buses had a long wait time, with regard to the 30 minute window

before or after their pickup time; late pickup or late drop off.2. People were being told that they had to call five days in advance for a ride.3. There is a person who is a wheelchair user with limited mobility in her hand. She put

the bus ticket in her mouth to hand it to the driver, and was reprimanded by the driver who refused to take her ticket. Even though this example is not an ADA piece it should still not happen.

4. People with disabilities who live outside the ¾ mile paratransit corridor have been deemed eligible for “STS II”. This program will pick up people if there is capacity, but if there is not, the individual’s rights have not been violated because they are not

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entitled to a paratransit ride. However, the city does not inform individuals on STS II what that means or how they will be treated.

-In October of the reporting year, members of MACPD voted to file a complaint with the Federal Transit Authority. DR&R filed the complaint. -MACPD asked the city to enter into local mediation before the federal authorities began to investigate, but the ADA Coordinator reported that STS “welcomes the federal investigation because they believe they have done nothing wrong.”-Local TV media did a story on the complaint and interviewed one of the MACPD members who is a wheelchair user and depends on the bus system for transportation.-FTA contacted DR&R and reported that they do not have expertise in ADA violations any longer, and had transferred the complaint to DOJ. In January 2013 DOJ agreed to open the investigation.-DOJ informed DR&R they would be coming to Charlotte to offer STS riders the opportunity to testify about their experiences and asked our help in making arrangements for the testimonies, as well as informing riders of the hearings.-In March, three U.S. Department of Justice, Office of Civil Rights Attorneys visited for two days.-Ten people with disabilities testified in person, as did three service providers. Other individuals sent their testimony by email.-In late April, a young man with disabilities who had been an STS II rider addressed the Charlotte City Council. He reported that his parents had purchased a condo for him that was outside the ¾ mile STS corridor because he was assured by STS that he would have access to public transportation. However, since then he has been on perpetual “stand-by” and was forced to take a cab wherever he wants to go. An STS Representative responded in writing to City Council. He stated that CATS was introducing a new fixed route and the young man would then be within the ¾ mile requirement. He did not address the complaint against the city, or the unfair treatment of people who live in STS II areas.-Local TV media covered the story and interviewed DR&R’s Executive Director. This shed more light on the issue.-In June, Charlotte’s ADA Coordinator announced that DOJ investigators had requested additional information from STS staff. He stated that top administration in STS were now aware of the issues.-In July, a member of MACPD who is deaf and blind reported his negative experiences with STS, being put on “stand-by” even though he IS within the ¾ mile STS corridor.1. A representative from STS reported that in the previous two months they had

doubled their staff in the call center. These individuals have more of a customer service oriented focus. They had also hired additional drivers to increase capacity.

2. They had created a new position and hired someone who would be addressing individual and systemic concerns about ADA compliance.

-Later in July, that individual met with DR&R’s ED (MACPD’s co-chair), along with another representative from STS. Several issues were discussed and possible solutions identified. Content for the website explaining STS II was provided by DR&R. - At the end of the reporting year everyone is waiting on the findings from DOJ.

Parks and Recreation Staff Training

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-During the previous reporting year, a consumer who is blind contacted DR&R to express concern that she was not treated properly during a “Gifted Gardener” class provided through Mecklenburg County’s Parks and Recreation Therapeutic Recreation department.1. The instructor had told her not to touch the plants because she might break them.2. The instructor grabbed the participant’s hand and manipulated it instead of allowing

her to explore the area herself.3. TR staff did not address the concerns to the participant’s satisfaction.4. It was discovered that the county was selling the plants resulting from the class and

making money for the program. This was the reason the instructor did not want the participant to handle the plants. MACPD went on record stating this was tantamount to the county running a sheltered workshop

-Through advocacy efforts of MACPD, the county immediately stopped selling the plants and agreed to MACPD arranging required training for all the Therapeutic Recreation (TR) staff. -At the beginning of this reporting year, efforts were continuing to find appropriate trainers for the workshop.-It took several months for DR&R to find trainers that were acceptable to TR staff, the consumer who filed the complaint, and MACPD.-Finally it was agreed that there would be three key training objectives, each taught by a different expert in the topic:1. ADA Title II and effective communication, taught by DR&R’s Executive Director2. Disability Awareness and Etiquette, taught by DR&R’s ADA & Advocacy Coordinator3. Methods of teaching people with vision loss and how to adapt a lesson plan, taught

by an instructor with the North Carolina Division of Services for the Blind.-The training was presented in early December 2012 and was digitally recorded by the TR department to be used for future employee trainings.

Item 5 – Alternative Formats34 CFR 366.63(a)(4)

Briefly describe how, during the reporting year, the CIL has ensured the availability in alternative formats of all of its written policies and materials and IL services, as appropriate.

Sign Language InterpretingDuring the reporting year the agency spent $2,885.36 to hire professional sign language interpreting services. This does not reflect the number of consumers who visited the agency and were able to communicate with a staff member (Executive Director) in sign language without the agency having to pay for a sign language interpreter. In addition, DR&R’s ED has the capacity through Purple VRS to communicate directly with consumers and members of the Deaf community using sign language.

Audio DescriptionSince the fall of 2002, DR&R has been coordinating audio description services (ADS) for local Title II and III entities, including live theater. During the reporting year we:-Provided training and recruitment of 3 new describers.

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-Facilitated a refresher training of all the describers -Coordinated 11 shows in the Broadway Lights Series with a Title II theater-Coordinated 2 shows for a non-profit theater company

Section B – Compliance Indicator 2: Provision of Services on a Cross-Disability BasisSection 725(b)(2) of the Act; 34 CFR 366.63(b)

Briefly describe how, during the reporting year, the CIL has ensured that IL services are provided to eligible individuals with a diversity of significant disabilities and individuals who are members of populations that are unserved or underserved, without restrictions based on the particular type or types of significant disability and in a manner that is neither targeted nor limited to a particular type of significant disability.

During this reporting year, the disabilities represented by the individuals with CSRs in order of percentages are:-Mental/emotional, 36.3%-Physical, 31.9%-Other (primarily Systemic) 14.3%-Cognitive, 8.4%-Multiple, 5.9%-Hearing, 1.8%-Vision, 1.5%

Section C – Compliance Indicator 3: Independent Living GoalsSection 725(b)(3) of the Act; 34 CFR 366.63 (c)

Item 1 – Consumer Information

Briefly describe how, during the reporting year, the CIL has ensured that consumers have the opportunity to develop and achieve their goals (either with or without an ILP) and that the consumer has the opportunity to express satisfaction with the center and such consumer satisfaction results are evaluated by the center.

The agency performed a consumer satisfaction survey (CSS) during the reporting year There as a 67% response rate, which has been relatively consistent over the past couple of years. Questions and responses are below. The most repeated responses are listed first and the remainder are listed in order to the least repeated responses.

1. How did you find out about DR&R?-A friend or “word of mouth”-Rehabilitation/Social worker-VR Counselor-Employment attorney

2. How could we make people more aware of what we do?

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-Not sure-Newspapers-Social Security workers should tell people-I don’t know but I tell everybody about you

3. What was our first impression of the agency?-Good-Courteous-Loved it!-A welcoming place-Smart people-Knowledgeable-Helpful-Everyone is nice-It was a good experience-I like the work you do

4. Do you feel we respected you and that you were in charge of your case?-Yes-Very much-Pretty much-Absolutely-Very respectful

5. Do you feel more independent now than you did before you began working with us:-Yes-Of course-I’m in my own place-Can now go to work and school-The end result wasn’t what I was hoping for, but that wasn’t a direct result of the agency

6. What do you like about the agency after working with us?-Friendly-Asked me what I needed and gave me choices-100% excellent-The people are very smart-How you kept me updated with emails-You gave me a lot of resources-I got information-Glad I got what I needed-Good agency-People should contact you if you want to learn how to go places

7. What do you want the boss to know about your experience here?-Nice

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-Follow through-Good attitudes-Great-Love what you’re doing for people in our situation-Really good person-Great mentor-Peer was good and helpful-I got the help I needed

8. What else would you like to add?-Lots of good work-Everybody works hard-Appreciate everything you did for me-I’m not through. I still need furniture and some towels-Keep it up.-Your services are needed.-Get the word out so more people will know about you.-Nothing, really.-Would have appreciated more follow up.-People were honest with me.

Item 2 – Consumer Service Record Requirements

Briefly describe how, during the reporting year, the CIL ensured that each consumer’s CSR contains all of the required information.

Disability Rights & Resources has a Service Delivery Manual, which contains procedures for all service delivery. Page 7 of the document covers CSRs and reads:

CONSUMER SERVICE RECORD (CSR)Each CSR has a unique number. A CSR is open on each person requesting a peer relationship, ILS, community integration, benefits assistance and/or individual advocacy IF the assistance requires a relationship, not just a short-term conversation. Each staff member makes that decision in consultation with the consumer.

It is important that the CSR (case file) maintain no more information than is absolutely necessary for the provision of services. Each CSR must have the following five elements:

1. Documentation concerning eligibility or ineligibility for services;2. The services requested by the consumer;3. Either the IL plan developed with the consumer or a waiver signed by the consumer stating that an IL plan is unnecessary;4. The services actually provided to the consumer; and 5. The IL goals or objectives:-Established with the consumer, whether or not in the consumer's IL plan; and

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-Achieved by the consumer6. A copy of the Goals Set and Met form

Progress notes will be kept, written by the Peer Advocate. As often as possible, the consumer's quotes should be included to ensure that information is recorded in the consumer's own words. The first statement in the CSR will read, "consumer is age, race, gender with disability who is requesting service. He/She is eligible for DR&R services." Example: Mr. Jones is a 42 year old white male with a TBI who is requesting a move from the nursing home to the community. He is eligible for DR&R services.

A CSR is either active or inactive. CSR's are never "closed". Active CSR's are to be kept in locked drawers in the Peer Advocate's office.

A CSR can become inactive in one of the following ways:

-The goals are met and the consumer states that he/she has no additional need for a peer relationship at this time.-The consumer states that he/she no longer wishes to have a peer relationship at DR&R. This is identified as “withdrawn”-The consumer is no longer able to be found. This is identified as “moved”.-The consumer passes away.

Section D – Compliance Indicator 4: Community Options and Community CapacitySection 725(b)(4) and (6) of the Act; 34 CFR 366.63(d)

Please refer to the Instructions before completing.

Item 1 – Community Activities Table

In the table below, summarize the community activities involving the CIL’s staff and board members during the reporting year. For each activity, identify the primary disability issue(s) addressed as well as the type of activity conducted. Describe the primary objective(s) and outcome(s) for each activity. Add more rows as necessary.

Transportation Community/Systems AdvocacyOutreachCollaboration

3,112.00 To provide travel training to individuals who are seniors, have disabilities, are homeless and/or are veterans in order to increase the use of public transportation

Individuals in the target group were able to become more independent in the community by meeting their transportation need. It also brought to light many barriers to accessible/compliant transportation that lead to systemic changes

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being addressed and, often, achieved. See Item 2 below for delineated outcomes of this issue area and the activities performed.

Increased CommunityInclusion

Community/Systems Advocacy

2,877.25 To monitor the ADA compliance of the local transit system and other municipal programs, services and activities.

See Item 2 below for delineated outcomes of this issue area and the activities performed.

Community-BasedLiving

Other 7,242.00 To provide the capacity in the community for community-based living through information, education, and awareness of the abilities of individuals with disabilities to live outside facilities.

DR&R was one of two CILs in NC working with the state’s MFP program to ensure quality community based living as well as to create best practices in how state, county, federal and non-profit entities can work together to improve the quality of life of individuals who are covered by the Olmstead Supreme Court decision

IncreasedCommunityCapacity

Collaborations and Outreach

4,905.75 Working through two local ADRCs, and other networks of agencies and service providers to create a seamless and cross referral system for consumers and performing community education to provide the opportunity for more entities to be inclusive of people with disabilities

There are approx. 75 agency and business partners in the two ADRCs, the majority would not have had knowledge of our services to refer consumers, or to include in other collaborative efforts that we are now experiencing.View list of community education presentations in Subpart IV §E

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Item 2 – Description of Community Activities

For the community activities mentioned above, provide additional details such as the role of the CIL staff board members and/or consumers, names of any partner organizations and further descriptions of the specific activities, services and benefits.

Cabarrus Accessibility Action Committee (CAAC)Purpose: Meet with representatives from the municipalities of Cabarrus County as well as cities and townships within the county to discuss, provide technical assistance, and to advocate re: issues important to people with disabilities—especially transportation, effective communication, and access to programs and services.Role of Staff and Consumers: The Council is chaired by a DR&R staff member. One other DR&R staff member and some consumers are voting members of the council. Every consumer who expresses concern in one of the issue areas is encouraged to attend a council meeting to talk directly to a representative from the municipality.Partner Organizations: Division of Services for the Deaf and Hard of Hearing; The Arc; Division of Vocational Rehabilitation IL program; Senior Centers; Brain Injury Support Group; Piedmont Behavior Health; local municipalitiesSpecific Activities Performed/Issues Addressed During the Reporting Year:-Accommodation issues for a recently disabled municipal employee-Accessibility survey of three local tourist sites-Effective process for municipalities to provide sign language interpreter services-Accessibility of bus stop at a doctor’s office-Accessibility required during election season, including curbside voting-Accessibility of activities at local churches-Cost of transit passes for people with disabilities-Accessibility of a local trail-Accessibility of a school playground-Accessible parking at a local high school-Disaster plans that include working with people with disabilities-Issues of the county inspectors providing certificates of occupancy for businesses that are not compliant with the ADA

Gaston County Advocacy Council for People with Disabilities (GCACPD)Purpose: Meet with representatives from the municipalities of Gaston County as well as cities and townships within the county to discuss, provide technical assistance, and to advocate re: issues important to people with disabilities—especially transportation, effective communication, and access to programs and services.Role of Staff and Consumers: The Council is chaired by a DR&R staff member. One other DR&R staff member and some consumers are voting members of the council. Every consumer who expresses concern in one of the issue areas is encouraged to attend a council meeting to talk directly to a representative from the municipality.Partner Organizations: Division of Services for the Deaf and Hard of Hearing, Residential Support Services, Schiele MuseumSpecific Activities Performed/Issues Addressed During the Reporting Year:-Accessibility of the American Military Museum

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-Accessibility of health care regarding the height of exam tables and equipment-Illegal parking of a school in two accessible parking spaces, including training for school personnel – especially bus drivers-Accessibility of local county museum-Accessibility of county website-2010 requirements for swimming pool access-Accessibility of bus stop -Accessibility issues at a local park-Accessibility at Partners Managed Care Organization facility-Accessibility for City of Gastonia’s Pedestrian Project-Accessibility issues for upcoming elections

Mecklenburg Advocacy Council for People with Disabilities (MACPD)Purpose: To meet with representatives from the municipalities of Mecklenburg County as well as cities and townships within the county to discuss, provide technical assistance, and to advocate re: issues important to people with disabilities—especially transportation, effective communication, and access to programs and services.Role of DR&R Staff and Consumers: NOTE: In other places in this report there are synopses of advocacy efforts that are attributed to MACPD. MACPD is co-chaired by two staff members of DR&RR and several DR&R staff members and consumers are voting members of the Council. Every consumer who expresses concern in one of the issue areas is encouraged to attend a council meeting to talk directly to a representative from the municipality.Partner Organizations: Division of Services for the Deaf and Hard of Hearing, Division of Services for the Blind, Beginnings, local municipalitiesSpecific Activities Performed/Issues Addressed During the Reporting Year:-Training of Parks and Recreation employees who operate the Therapeutic Recreation classes-Unsafe pedestrian access for a bus stop near a local senior housing facility-Paratransit compliance concerns and ADA violations-City of Charlotte’s ADA Self Evaluation and Transition Plans-Bus stop assessments-Issues of sidewalk obstruction from roll-out trash containers-Accessibility of temporary bus stop at local mall-Inaccessibility of a bridge between the Town of Mint Hill and a housing complex-Accessibility of early voting sites-Concerns about enforcement of illegal parking in accessible sites and blocking curb -cuts near a local elementary school-Accessible parking near a county facility-Transportation emergency preparedness for people with disabilities-Visible smoke detectors for people with hearing loss-Construction sites blocking bus stops-Public transit buses having broken or incorrectly used/installed shoulder straps and lap belts-Trash cans blocking bathroom stall doors in the airport

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-Bus drivers not making proper ADA announcements-Accessibility of local baseball stadium under construction-Language to include in a lease between government and private entities regarding who is responsible for providing effective communication-Accessibility concerns at local libraries, including inaccessible fire exits-Accessibility concerns regarding a proposed traffic circle n Mint Hill-Review of renovations at local high school stadium-Lack of collaboration between Charlotte Area Transit System and local townships that have bus stops-On-hold wait time to schedule a ride with local county transit-Service animals at the Mecklenburg County Courthouse-Responsibility of compliance at local government buildings-Inaccessibility of bus stop in Pineville at the IHOP-Accessibility issues at the Veterans Center on Harris Blvd.-Involvement in a Homeland Security/Emergency Services Drilldown-Road construction blocking access at local arena

Union County Council for Citizens with Disabilities (UCCCD)Purpose: To meet with representatives from the municipalities of Union County as well as cities and townships within the county to discuss, provide technical assistance, and to advocate re: issues important to people with disabilities—especially transportation, effective communication, and access to programs and services.Role of DR&R Staff and Consumers: The Council is chaired by a DR&R staff member. DR&R staff members and consumers are voting members of the council. Every consumer who expresses concern in one of the issue areas is encouraged to attend a council meeting to talk directly to a representative from the municipality.Partner Organizations: Division of Services for the Deaf and Hard of Hearing, local municipalitiesSpecific Activities Performed/Issues Addressed During the Reporting Year:-County Parks & Recreation sites and their accessibility, including training staff to be able to serve all people-2010 ADA Pool Guidelines regarding fixed pool lift requirements as applies to the Aquatic Center-Voting accessibility and voter regarding accessibility-Concerns about the safety and accessibility at a local high school stadium-Lack of accessibility of county’s website-ADA compliance for the county seat’s playgrounds-Title II training for employees of Union County-Board of Elections staff training-Accessibility issues at local elementary school playground

Staff members and consumers were active on the following local coalitions:-AAUW Charlotte-ADRC Mecklenburg-ADRC Mecklenburg Care Transitions-ADRC Cabarrus

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-Cabarrus Accessibility Action Committee-Cabarrus Nonprofits Coalition-Centralina Council of Governments Regional Transportation Connections-Gaston County Advocacy Council for People with Disabilities-Joint Coalition for Emergency Preparedness-Mecklenburg Advocacy Council for People with Disabilities-SPINERGY Spinal Cord Injury support group-Transportation Advisory Board (TAB)-Union County Council for Citizens with Disabilities-Women’s Intercultural Exchange/Mentoring Across Differences

Staff members and consumers were active on the following state-wide coalitions:-Money Follows the Person Stakeholders-Money Follows the Person Rebalancing Community-NC Network of Centers for Independent Living

Staff members were active on the following national coalitions:-Association of Programs for Rural Independent Living-National Council on Independent Living (NCIL)-NCIL’s ADA Task Force-NCIL’s ADRC Task Force-NCIL’s Mental Health Task Force-VISION 2020

Section E – Compliance Indicator 5: IL Core Services and Other IL ServicesSection 725(b)(5) of the Act; 34 CFR 366.63(e)

In addition to the data provided in Subpart III, describe how information and referral services and the other IL core and other IL services are provided to those who request such services in formats accessible to the individual requesting the services. Describe any innovative practices (not mentioned elsewhere in this report) to enhance the availability and effectiveness of IL services.

Advocacy (Individual) – B.M.-B.M. is a 69 year old woman with MD who lives alone and is a wheelchair user.-She does not have access to the apartment complex dumpster because there is no accessible path from her apartment-Management was asked to pick up the garbage, but they tried to impose a surcharge.-Through the agency’s support, local Fair Housing Investigation Project (FHIP) informed management that they had to pick up the garbage at no cost to B.M.-Later, when it was time for her to renew her lease, she was told by Management that she had to submit the renewal online. However, she does not have the dexterity to manipulate her computer.-Also, B.M. does not have an accessible path of travel from her apartment to the management office.

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-The FHIP investigated and determined that it was a reasonable modification for Management to pick up the lease in person.-B.M. reported that she was determined eligible for the paratransit system, but she could not use it because there was a safety issue in the path of travel from her apartment to the parking lot.-Once again the FHIP intervened and convinced Management to ensure there is an accessible and safe path of travel from her apartment to the parking lot.

Advocacy (Systems) – Sidewalk Obstructions-During several previous reporting years, MACPD and DR&R had been advocating with the Charlotte Solid Waste Department to enforce violations of sidewalk obstruction policies by addressing roll out garbage cans that are left in the middle of sidewalks.-Successful advocacy was difficult because various departments within the city accepted a portion of the process but nobody was responsible for carrying through the enforcement1. The 311 system accepted complaints about blocked sidewalks and reported them to

solid waste2. Solid Waste would check the address against the garbage pick up schedule but

would ignore the complaint if it was made on “trash day”.3. If it was not “trash day” Solid Waste would visit the site and put a tag on the trash

can to inform its owner to refrain from placing the trash can in that spot in the future.4. Beyond that, no action was attempted.-In January of the reporting year, the city’s Marketing Communications Department made a presentation about an upcoming campaign to inform the community of the importance of keeping sidewalks clear of debris, including roll-out garbage cans.-MACPD provided feedback about the campaign, but also expressed concern about the continued lack of enforcement of sidewalk obstruction violations.-Later the city decided that if someone called 311 to report a trash can blocking a sidewalk, Solid Waste staff would be dispatched to move the trash can. However, there was still no enforcement.1. MACPD members decided to “adopt” areas of the city and report violations each

week.2. They would call 311 when a trash can was spotted blocking a sidewalk and would

repeat the report each week on trash day. If Solid Waste staff had to go to the same place for the same problem every week, perhaps they would encourage enforcement from within.

-By May, MACPD was informed that Solid Waste had developed written procedures that would include enforcement. -The procedures were reviewed by MACPD and found that they were acceptable except for one item.

4. Once staff arrives at the obstruction location, pictures will be taken before and after the obstruction is removed, if the obstruction can be removed; provided, however, the limitation contained in Paragraph 5.  An orange violation sticker will be placed on top of the lid to advise the citizen/resident of the obstruction. 5. If the container has not been collected, SOLID WASTE SERVICES WILL NOT remove the container from its original location.  The container will be stickered, the

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address notated, and staff will respond back to the Safety Coordinator with an update and pictures.

-MACPD members were appalled that a city employee would see a civil rights violation and allow it to stand. They expressed their opinion and suggested the ADA Coordinator share their concerns with Assistant City Managers-In September of the reporting year there was a meeting with Charlotte’s ADA Coordinator, two Assistant City Managers, the city’s Attorney advising the Solid Waste Services, staff from Solid Waste Services and the DR&R Executive Director.-In that meeting the Assistant City Managers revealed the revised written procedures, which eliminated the offensive point in the procedures.

Advocacy (Systems) - Unsafe Bus Stop Near Senior Living Facility-During the previous reporting year, DR&R and the Mecklenburg Advocacy Council for People with Disabilities (MACPD) expressed dismay that there was a bus stop located across a busy four-lane road from a senior living facility.-Representatives from Charlotte Department of Transportation, Charlotte Area Transit, the City’s ADA Coordinator and others were aware of the issue but were not able to identify a potential solution.-Late in the previous reporting year an individual was killed attempting to cross the street from the bus stop to the facility. Still there were no immediate plans to reroute the bus, move the stop or modify the current configuration.-MACPD facilitated a forum for residents of the facility to meet with those City employees, and for some of those City employees to visit the facility.-Through several meetings and multiple recommendations, four approaches were taken to address the issue:1. The speed limit on the road was lowered,2. Local Police officers would monitor the area and crack down on speeders3. NC Department of Transportation would build a median to provide a rescue area4. The city’s paratransit department would go to the facility and provide an opportunity

for the residents to apply for paratransit until the bus stop could be moved to the other side of the street.

Independent Living Skills – I.M.-I.M. uses a power wheelchair due to paralysis resulting from a brain aneurysm.-She stated she was being placed on stand-by very often when she tried to get a ride on the city’s paratransit system. She wondered if she could learn how to independently use the city’s transit system and stop missing doctor’s appointments.-After going out with a Let’s All GoTravel Trainer only twice (once to a support group meeting and once to Wal-Mart) she contacted the Project Manager to report, ecstatically, that she had just successfully ridden the bus alone and would no longer need a travel trainer.-She wanted us to note in her file that “she did it”!

Independent Living Skills – M.M.-M.M. has an intellectual disability.

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-She was referred to DR&R’s Let’s All Go program by her community integration caseworker.-Her goal was to learn to travel to the mall.-It took 17 months for M.M. to achieve her goal-First she had to learn to leave her apartment and meet her Travel Trainer at the nearest bus stop -Next she learned how to get on the bus independently and meet her Travel Trainer at the transit center to get on the bus to go to the mall-Eventually she learned to make the trip completely independently and has now moved into her own apartment and uses the bus at her leisure.

Independent Living Skills – Transportation Toolkit-As part of the Let’s All Go program, staff created a CD-ROM that provides information on all transportation options within the county. 500 CDs have been distributed throughout the community.-The toolkit was uploaded onto the agency’s new website early in the second half of the reporting year. By the end of the year, there have been 59 views of the toolkit through the website.

Information and Referral – Agency website.-One of the goals in the work plan of the reporting year was to overhaul the agency’s website.-Early in the reporting year the agency let a request for proposals for a webmaster.-Over the next several month, agency employees who had areas of expertise participated in the process of developing a user-friendly and easily-updateable website.-The website launched in the second half of the reporting year. The URL is www.disability-rights.org.-By the end of the reporting year there have been 4,110 views of the website.

Information and Referral – ADRC videos-During the previous reporting year, the National Council on Independent Living (NCIL) let a request for proposal for funding for activities that would assist ADRCs in creating best practices for collaborating, especially in rural areas.-With the support of the Mecklenburg ADRC, DR&R submitted a proposal to create 5 training videos that could be available on YouTube and watched by members and potential members of all ADRCs.-The five topics would be 1. Orientation to ADRCs2. Disability Etiquette and Awareness3. Aging Awareness4. How Aging and Disability Service Providers Can Work Well Together5. The Difference between Consumer Control and Person Centered -Four of the five videos were written and presented by DR&R’s Executive Director. Aging Awareness was written and presented by an Ombudsman from the Area Agency on Aging.

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-The five videos can be found from the agency’s webpage at www.disability-rights.org. At the bottom of the home page click Workshops & Training. At the bottom of that page is the hyperlink “click here to see our Video Trainings”-By the end of the reporting year, there have been a total of 382 views, broken down as follows:1. Disability Awareness = 138 views2. Person Centered vs. Consumer Control = 107 views3. How Aging & Disability Service Providers Can Work Well Together = 77 views4. Aging Awareness = 32 views5. Orientation to ADRCs = 28 views

Peer Counseling – H.C.-H.C. is a 9 year old female who has Nephritic Syndrome-The family had migrated from Liberia and understanding the accent was often challenging-She was experiencing seizure activity and severe behavioral problems primarily at school.-Her parents acknowledged that they were having trouble “navigating” the school system due to cultural differences in general and cultural parenting differences specifically. DR&R agreed to work with the family.-At the initial meeting it was immediately apparent that H.C. was bright. Subsequent meetings with school personnel verified this fact.-The parents insisted that the child had had no previous seizure activity or significant dysfunctional behavior episodes prior to receiving a particular medication to treat her kidney disease. Even though the medication was stopped, the seizure activity/behavior episodes continued. -The school staff and the medical social worker were concerned that most of the seizure activity seemed to happen only at school.-DR&R Peer Advocate also learned that anti-social behavior that H.C. had exhibited the previous year had been aimed at property or other people, but during the current school year it had become self-destructive.-Of major concern to the school at this point was the fact that the child would have apparent anxiety attacks and would rush madly from the school into the parking lot and then into the street with no apparent concern for on-coming traffic.-DR&R Peer Advocate’s goal was to develop a positive relationship with both H.C. and school officials.-Early in the process, an emotional outburst resulted in a short hospitalization. At this point the child entered professional therapy through the local hospital.-The Peer initiated a behavior modification program purchased to work with youth with disabilities called Positive Action. The foundation of this program stressed that positive thoughts lead to positive actions; then positive actions lead to positive feelings about one’s self. This produces a revolving positive circle of thoughts, actions and feelings. -H.C. participated in regular sessions using the provided lessons within the program. She participated enthusiastically and, of course, the parents and school were made aware of the work being done with the child for reinforcement.

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-Two months into the work with the Peer, he and H.C. made a “bet” - if the child was able to refrain from leaving school property during an anxiety attack she “won” the bet.-The Positive Action sessions, of course, continued until the end of the school year.-Although the child had several “episodes” throughout the remainder of the school year she always stopped her flight before entering the parking area. However, on the very last full day of school the child became upset and had to be restrained from leaving the property. She had gone a full two months without leaving the property! This was considered a major success by all involved.-DR&R intended to continue the sessions throughout the summer and into the next school year. However, part of the family elected to return to Africa and the child reportedly accompanied them. The case was closed at this point, but it was felt that a significant “start” had been made in working with this child to control her anxiety episodes. Also the African family received valuable assistance on communicating with the school system throughout the second half of the school year.

Nursing Home Transition11 individuals were transitioned.

Technical Assistance3,670 individuals received technical assistance through 96 presentations, not including the 382 views cited in Subpart IV, §E, Information and Referral-ADRC videos. Topics were:-ADA Successful Projects in DR&R’s Service Area-ADA Title II Accessible Parking-ADA Title II Effective Communication-ADA Title II Requirements-ADA Title II Ticketing Regulations-ADA Title III Accessible Stadiums-ADRCs-Audio Description Services-Disability Awareness-DR&R Services-Effective Advocacy-How Aging and Disability Agencies Can Work Well Together-Independent Living History and Philosophy-Leveraging Diversity-Money Follows the Person-Successful Scouting for Youth with Disabilities-Women’s Health Issues-Travel Training-Youth Empowerment Program

Section F – Compliance Indicator 6: IL Resource Development ActivitiesSection 725(b)(7); 34 CFR 366.63(f)

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Briefly describe the CIL’s resource development activities conducted during the reporting year to expand funding from sources other than chapter 1of title VII of the Act.

GovernmentNC ADA Network-2012 – 2013 Projects = $4,905.791. MACPD – advocated for an accessible bus stop at Steele Creek Senior Living

Center Apartments where a resident was hit by a car and killed crossing the street from the bus stop to the apartments + interpreter costs = $1,038.76;

2. CAAC – provided technical assistance to six tourists sites in Cabarrus Co. that were listed as partially inaccessible or completely inaccessible in Access NC: A Vacation and Travel Guide for People with Disabilities = $676.70;

3. GCACPD - provided technical assistance to six tourists sites in Gaston Co. that were listed as partially inaccessible or completely inaccessible in Access NC: A Vacation and Travel Guide for People with Disabilities = $710.88;

4. UCCCD – identified and built working relationships with the three key ADA Coordinators in Union County (Union County, the Town of Monroe, and the Union County Schools) because they all have either retired or resigned. They also were invited to receive ADA Title II training (including the new 2010 standards that went into effect in 2012), but chose not to attend. = $600;

5. DR&R – provided training and technical assistance to staff at Mecklenburg Co. Park and Recreation Therapeutic Recreation staff = $628.59;

6. Yadkin Co. – provided statewide technical assistance for Yadkin Co. Public Library in East Bend, NC for ADA site assessment, consultation and training = $250; and

7. Randolph Co. - provided statewide technical assistance for Keyauwee Program Center (summer camp), in Sophia, NC for ADA assessment, training on ADA responsibilities and consultation on ADA and service animal policy = $250.

8. ADA Symposium – one registration to attend the 2013 ADA Symposium = $361.649. NC DOT Complete Streets - provided statewide technical assistance for NC DOT

Complete Streets panel discussion = $142.1810.North Mecklenburg Senior Center - provided statewide technical assistance for

disability awareness training = $125.0011.NC ADA Network Meeting, Burlington, NC – reimbursed travel to attend annual

meeting = $122.04-2013 -2014 NC ADA Network Projects - reapplied for funding for five projects in August 2013 = $3,0001. MACPD – ADA and Accessibility at Charlotte-Mecklenburg Library 2. branches = $600;3. CAAC – ADA and Voting Accessibility: poll worker training = $600;4. GCACPD - ADA and Voting Accessibility: poll worker training = $600;5. UCCCD – ADA and Accessibility of the football stadium at Sun Valley High School,

Indian Trail, NC (Union Co. Schools) = $600; and 6. DR&R – ADA and Accessibility of Title III businesses in Pineville, NC = $600.

NC Department of Transportation (DOT)

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-Funded Let’s All Go travel training program – $46,279 in continuation funding from previous year-Reapplied for funding in December 2013 and received grant = $284,944 ($227,944 federal funds, $28,494 state funds and $28,495 DR&R match)

Charlotte Area Transit System (CATS)-Funded Let’s All Go travel training program – $82,873.63 in continuation funding from previous year-Received no cost extension to expend remaining funds in 2013 – 2014

Part C US Department of Education = $337,174

Title VII Part B/SILC = $22,067.83-Funded operational expenses, nursing home transition, and staff development = $14,375-Received additional funds unspent by other CILs in NC in September 2013 to fund nursing home transition = $7,692.83

Money Follows the Person (MFP) from the NC Division of Medical Assistance-Funded nursing home transition: both administration and Transition Year Stability Resources (TYSR is client assistance) - $23,863.65 in continuation funding from previous year and $8,925.75 in TYSR funding-Renewed contract for both administration and TYSR = $35,000 + TYSR funding

Federated Giving CampaignsState Employees Combined Campaign (SECC)-Re-applied in January 2013 and accepted to participate in the 2013 campaign-Participated in charity fair at the Mecklenburg County Courthouse on 9/24/13

Combined Federal Campaign (CFC) -Re-applied in March 2013 and accepted to participate in the 2013 campaign-Participated in agency fair at the Charlotte Rescue Mission on 8/27/13

United Way of Central Carolinas = $99,250-Cabarrus County – requested and awarded = $8,800-Mecklenburg County – requested and awarded = $90,450 ($8,223 more than previous year)

Mecklenburg County Employee Giving Campaign-Re-applied on-line for giving campaign in September 2013

FoundationsSisters of Mercy Foundation of NC, Inc-Spent remaining $528.67 in funds that were left over on 10/1/12 from the previous grant

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-Re-applied for funding in December 2012 grant cycle and received grant = $30,000 ($10,000 more than the previous grant)

Private Foundation Activity-Merancas Foundation $12,000 WEAN Program Yes-Women’s Impact Fund $20,000 WEAN Program Pending-The Simpson Foundation $ 1,500 I & R SC counties No-Gambrell Family Foundation $ 2,500 WEAN Program No-Dowd Foundation $ 2,500 WEAN Program No-Blue Bell Foundation $ 1,000 WEAN Program No-Dickson Foundation $ 2,500 WEAN Program No-Giles Foundation $ 2,500 WEAN Program No-Bissell Foundation $ 2,500 WEAN Program No-Stuart K. McKaig III $ 1,000 WEAN Program No-Alex Hemby Foundation $ 2,000 WEAN Program No-Dalton-Brand Foundation $ 1,000 WEAN Program No-OH Rankin Foundation $ 1,000 WEAN Program No-Komen-Charlotte Small Grant $ 2,500 WEAN Conference No-Sam's Club $ 1,000 WEAN Conference No

CorporationsMurder Mystery Play: Five corporations contributed $3,000 in sponsorships and six corporations provided gifts-in-kind support.

-WEAN Women’s Health Forum: Six corporations contributed $1,400 in sponsorships.

Other Sources of RevenueCharlotte Observer Giving Guide-Completed registration to be included in 2012-2013 giving guide in October 2012

NCIL ADRC Grant-Completed five CRC training videos during 2013 with funding

Planet Green-Recycled printer cartridges = $27.45

Good Search & Good Shop-Received $23.62 for 2012-2013

Corporate Sponsorships (Murder Mystery & WEAN Women’s Health) $4,400.00-Board Member Campaign $505.00-Individual Donations (includes gifts at special events) $10,091.00-Wheelchairs donated by the DNC were sold for a total of $150,00

Fees for Service-City of Charlotte - for occupancy from 10/12 – 9/13 = $9,000

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-Turner Asphalt – ADA on-site review for 4911 Daybreak Dr. = $200-Jimmy Blackwelder Framing – on-site review and report for Burger King on Holden Rd. Greensboro, NC = $200-City of Charlotte – disability awareness training = $250

SUBPART V – ANNUAL PROGRAM AND FINANCIAL PLANNING OBJECTIVESSection 725(c)(4) of the Act

Section A –Work Plan for the Reporting Year

Item 1 – Achievements

Discuss the work plan’s proposed goals and objectives and the progress made in achieving them during the reporting year. -Facilitate at least 5 meetings of GCACPD-Facilitate at least 5 meetings of CAAC-Facilitate at least 3 meetings of UCCCD-Facilitate at least 9 meetings of MACPD-Spend at least 2,500 hours performing advocacy-Spend at least 750 hours performing activities related to transportation-Transition at least 10 people into the community-Complete 704 report-Perform at least 25 Social Security appeals-Participate in at least 15 events connected with A&D CRC-Participate in at least 8 events connected with Cabarrus CRC-Perform at least 2 non-continuation funding activities, ensuring at least 1 to support WEAN and 1 to support adult literacy-Perform consumer satisfaction surveys with randomly selected consumers-Provide assistance to at least 8 Scouts with Disabilities-Raise at least $5,000 in fees for service-Raise at least $65,000 in individual and corporate contributions-One staff member to attend the annual APRIL conference-At least 2 staff members attend annual NCIL conference-Update service delivery manual-Update financial manual-Ensure each program staff member attends at least one SILC meeting in the past 2 years-Co-sponsor at least one community event for WEAN-Participate in at least 3 agency fairs-Advocate for the removal of at least 10 Title II barriers in Mecklenburg County-Advocate for the removal of at least 5 Title II barriers in Cabarrus County-Advocate for the removal of at least 5 Title II barriers in Gaston County-Advocate for the removal of at least 3 Title II barriers in Union County-Perform at least 25 community education events other than for Let’s All Go

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-Perform at least one state-wide presentation regarding transportation-Perform presentation at 2012 APRIL conference-Establish credit card acceptance through website with proper security-Assist at least 2 youth with our Positive Choices=Positive Changes program-Host at least one community fundraising/PR event

Item 2 – Challenges

Describe any substantial challenges or problems encountered by the CIL, and the resolutions/attempted resolutions.

Workplan Goals Not Met*Spend at least 3,800 hours collaborating with community partners-Based on the changes in staffing during the FY it was not possible for this goal to be met. However, there were no negative effects to the provision of services based on fewer hours being spent on collaboration.*Participate in Veteran’s Standdown-This event is not coordinated by DR&R. It had been postponed and was scheduled to be held in the first month of the next reporting year. DR&R has submitted an application for participation.*ED to complete Wake Forest Certificate Program, “Essentials of Business for Nonprofit Organizations”-Final session is scheduled for first month of the next reporting year

Youth Program-During the reporting year, DR&R became aware that the 2011 the Federal Office of the Department of Juvenile Justice had offered grant opportunities for agencies to develop a peer mentoring program for youth in the juvenile justice system with disability.-It was agreed that DR&R could develop and offer such a program.-A curriculum was identified from Idaho called “Positive Actions for Living”.-This curriculum was provided to the agency through a private donation and one Peer Advocate began to adapt it to working with youth with disabilities in our service area.-The program was entitled “Positive Choices = Positive Changes” -DR&R began giving presentations around the four-county service area to:1. The Juvenile Justice System2. A sister United Way agency that works with homeless children3. Teachers at a local elementary school4. Members of the Cabarrus County Non-profit Organization, including the Boys and

Girls Club, the YMCA and the Big Brothers/Big Sisters program5. Cabarrus County and the Mecklenburg County Communities in Schools6. The program was described on the agency’s web site.By the end of the reporting year, only four youth were being served by the program, none of whom were referred by any of the above-named resources. The total lack of response is unexplained at this time. It appears that existing youth services are simply not willing to leave the parameters of their own programs despite the fact that there is no service specifically suited to service youth with disability.

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Vet to Vet Program-Over the last few years, the Veterans Administration has experienced a severe backlog in the processing and service of veterans with disabilities.-In response, DR&R began the research needed to answer the question: “Can we be of service to people with disabilities that happen to be veterans?” -With the guidance of two DR&R board members who are veterans with disabilities, we initiated two key “fact finding” initiatives:1. Networking to identify other individuals that were members of the target group2. Holding two focus groups to establish if there was a need for the services we offered; to come to an in-depth understanding of the VA process and its utilization of services by veterans; and identify methods by which we could market the unique services offered by Disability Rights & Resources.-While the focus groups showed that there was a service niche that could be filled by our organization, it was difficult to clearly identify exactly how the service delivery model would work, and how we could best market these services.-Unfortunately, two roadblocks derailed the program1. Outreach to other non-profit organizations currently working with veterans in general, unfortunately proved extremely frustrating.*Our impression was that though they did not have an expertise in working with people with disabilities, they did not want to “lose” clients to another organization.2. Funders require quantitative numbers of veterans with disabilities within our four county service areas.*No entity, even the VA, was capable of providing hard numbers regarding the number of disabled veterans within our service area-The Veterans who worked with the agency finally agreed, reluctantly, that a nonprofit focusing on disabilities was not going to be effective working with Veterans with Disabilities in our area.

General Failures of Community Entities to Support People with Disabilities-During the reporting year, DR&R faced roadblocks in many arenas.-In addition to those cited in the previous notes (Vet to Vet Program) there are others that have resulted in many staff hours spent fighting failed systems that would have been better served working directly with individuals.-These are 1) a lack of sufficient and coordinated services; 2) institutional bias against success of Money Follows the Person-Specific examples of these failures are described below.

Insufficient Services:-DR&R worked with one family consisting of a 34 year old mother with mental illness, a 14 year old daughter with mental illness, and a 13 year old son with mild intellectual disabilities.-DR&R worked with them collectively, but also had separate CSRs on each.-For most of the time the family lived with the maternal grandmother in a Section 8 apartment.-Mother’s goal was to get a job and move her family into independent living.

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-In July of the reporting year the property manager advised the grandmother that he was no longer willing to honor Section 8 vouchers. She had one month to find another place to live.-An apartment was found, but it failed inspection.-On August 1st the family was homeless. They borrowed money to move into a motel, expecting they could find an apartment that would pass inspection. This did not happen.-As school was scheduled to begin mother got the children enrolled in the child Social Services Department. However, while living in the motel the children were unable to have transportation to get to school.-The son was assigned a Social Worker and a Child Liaison from a non-profit serving homeless children. When the son began school he had three different caseworkers.-Soon the family began experiencing so much frustration that the grandmother and mother had a “falling out”. Grandmother moved out of the motel and began living with a friend leaving the mother and her two children in the motel with no income.-Mother had tried to move the family to a homeless shelter for several weeks but each time she was told that the facility was full and could take no new families.-At the end of the reporting year the family is stuck with no support, no money, and nowhere to go.

Institutional Failures and Money Follows the Person (and Potential Violations of Olmstead-NC’s MFP proposal to CMS includes the requirement that all MFP consumers MUST HAVE a CAP/DA assessment before they can exit a skilled nursing facility (SNF).-In the 4th quarter of the reporting year, North Carolina rolled out a new computer system, NC Tracks”. All FL-2’s for CAP/DA consumers had to be generated through NC Tracks. The computer system had many glitches and very few social workers at the SNFs were trained on using the program. However, CAP/DA refused to accept paper FL-2’s, creating a backlog of consumers who were eligible to move out of SNFs but could not due to systemic incompetence.-On average, from referral to date of assessment it took at least 30 days for the assessment to be completed.-Since the assessment is done right before the individuals is ready to leave the SNF, consumers are stuck in SNFs only because of bureaucratic failures.

Item 3 – Comparison with Prior Reporting Year34 CFR 366.50(i)(7)

As appropriate, compare the CIL’s activities in the reporting year with its activities in prior years, e.g., recent trends. During this reporting year, the disabilities represented by the individuals with CSRs in order of percentages are:-Mental/emotional, 36.3%-Physical, 31.9%-Other (primarily Systemic) 14.3%-Cognitive, 8.4%-Multiple, 5.9%

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-Hearing, 1.8%-Vision, 1.5%

Disabilities Represented by Individuals Seeking Services

This Reporting Year Last Reporting YearMental/emotional 36.30% 34.05%Physical 31.90% 35.10%Multiple 5.90% 8.35%Cognitive 8.40% 8.10%Other (primarily Systemic) 14.30% 10.60%Hearing 1.70% 2.20%Vision 1.50% 1.60%

Hours spent on core services

This Reporting Year Last Reporting YearAdvocacy, Individual 976.25 1,084.00Advocacy, Systems 2,262.50 742.75I&R 2,944.00 3,181.25ILS 2,971.50 2,900.50Nursing Home Transitions 1,458.50 711.00Peer Support 2,128.50 2,403.50

Section B – Work Plan for the Year Following the Reporting Year

Item 1 – Annual Work Plan

List the CIL’s annual work plan goals, objectives and action steps planned for the year following the reporting year.

-Facilitate at least 5 meetings of GCACPD-Facilitate at least 4 meetings of CAAC-Facilitate at least 3 meetings of UCCCD-Facilitate at least 10 meetings of MACPD-Spend at least 2,500 hours performing advocacy-Spend at least 750 hours performing activities related to transportation-Transition at least 18 people into the community-Complete 704 report-Participate in at least 12 events connected with A&D CRC-Perform new board member orientation-Facilitate board members’ strategic planning retreat-Perform consumer satisfaction surveys with randomly selected consumers-Raise at least $5,000 in fees for service

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-Raise at least $65,000 in individual and corporate contributions-One staff member to attend the annual ADA Symposium-At least one staff member will receive ADA Coordinator Certification-At least 2 staff members attend annual NCIL conference-Co-sponsor at least one community event for WEAN-Participate in at least 3 agency fairs-Advocate for the removal of at least 10 Title II barriers in Mecklenburg County-Advocate for the removal of at least 4 Title II barriers in Cabarrus County-Advocate for the removal of at least 4 Title II barriers in Gaston County-Advocate for the removal of at least 3 Title II barriers in Union County-Perform at least 25 community education events -Host at least one community fundraising/PR event-Participate in Veteran Standdown-Recruit at least 5 volunteers/interns-ED to participate in at least 6 meetings of the NC Network of Centers for Independent Living-ED to attend at least 3 meetings of NCSILC

Item 2 – SPIL Consistency

Explain how these work plan goals, objectives and action steps are consistent with the approved SPIL.

There are six goals in the 2014-2016 NC SPIL:1. Provision of Quality Independent Living Services2. Leadership and Empowerment of Individuals with Disabilities3. Growth and Improvement of Independent Living Services4. Support the operations of the NCSILC non-profit office5. Promote Community Based Living6. DSUs provide Independent Living Services

As the CILs are only allocated “operational funds”, and each CIL is governed by its own Board of Directors, DR&R will be furthering SILC Goal #1 by providing quality IL services. Each of DR&R’s workplan goals for 2013-2014 contributes to that expansive statement.

DR&R plans to transition at least 18 individuals into the community, but will not be contributing to the success of the SILC goals.

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SUBPART VI - TRAINING AND TECHNICAL ASSISTANCE NEEDSSection 721(b)(3) of the Act.

Training And Technical Assistance Needs

Choose up to 10 Priority Needs ---Rate items 1-10 with 1 being most important

Advocacy/Leadership Development General Overview Community/Grassroots Organizing Individual Empowerment Systems Advocacy Legislative ProcessApplicable Laws General overview and promulgation of various disability laws Americans with Disabilities Act Air-Carrier’s Access Act Fair Housing Act Individuals with Disabilities Education Improvement Act Medicaid/Medicare/PAS/waivers/long-term care Rehabilitation Act of 1973, as amended Social Security Act Workforce Investment Act of 1998 Ticket to Work and Work Incentives Improvement Act of 1999 Government Performance Results Act of 1993 6Assistive Technologies General OverviewData Collecting and Reporting General Overview 704 Reports Performance Measures contained in 704 Report Dual Reporting Requirements Case Service Record Documentation Disability Awareness and Information Specific Issues Evaluation General Overview CIL Standards and Indicators Community Needs Assessment Consumer Satisfaction Surveys Focus Groups Outcome Measures 2

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Financial: Grant Management General Overview Federal Regulations Budgeting 7 Fund AccountingFinancial: Resource Development General Overview Diversification of Funding Base Fee-for-Service Approaches 5 For Profit Subsidiaries Fund-Raising Events of Statewide Campaigns Grant WritingIndependent Living Philosophy General OverviewInnovative Programs Best Practices 10 Specific ExamplesManagement Information Systems Computer Skills Software Marketing and Public Relations General Overview Presentation/Workshop Skills Community Awareness 9Networking Strategies General Overview Electronic Among CILs & SILCs Community PartnersProgram Planning General Overview of Program Management and Staff Development CIL Executive Directorship Skills Building Conflict Management and Alternative Dispute Resolution First-Line CIL Supervisor Skills Building IL Skills Modules Peer Mentoring Program Design Time Management 3 Team BuildingOutreach to Unserved/Underserved Populations General Overview Disability Minority 4 Institutionalized Potential Consumers Rural 8

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Urban SILC Roles/Relationship to CILs General Overview Development of State Plan for Independent Living Implementation (monitor & review) of SPIL Public Meetings Role and Responsibilities of Executive Board Role and Responsibilities of General Members Collaborations with In-State StakeholdersCIL Board of Directors General Overview 1 Roles and Responsibilities Policy Development Recruiting/Increasing InvolvementVolunteer Programs General OverviewOptional Areas and/or Comments (write-in)

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SUBPART VII – ADDITIONAL INFORMATION Section 704(m)(4)(D) of the Act

Section A – Other Accomplishments, Activities and Challenges

Describe any additional significant accomplishments, activities and/or challenges not included elsewhere in the report, e.g. brief summaries of innovative practices, improved service delivery to consumers, etc.

ACCOMPLISHMENTSIncubation and Training of Board of Directors-In April 2013, Disability Rights & Resources held its first annual murder mystery play, Murder on the Catawba Queen.-The volunteer committee responsible for this event were recruited, primarily, from outside the Disability Rights & Resources board of directors.-Though two members of the board took a leadership role, three additional volunteers were recruited to bring new ideas and talents to the committee.-A by-product of this approach is that the committee becomes an incubator for future board members.-The skills exhibited in the event committee can be evaluated and through time, we develop a pool of qualified potential board members.-Three new committee members have already been recruited for the second annual murder mystery, to be held in May of 2014.

Collaboration with local FHIPCharlotte is fortunate to have a Fair Housing Investigation Program; and DR&R has a positive working relationship with the department that operates it. During the reporting year the FHIP rented spaces from DR&R for one of its employees to be housed on-site at the CIL. This resulted in cross-referrals and cross-pollination of information and ideas. As a result, DR&R and the FHIP had 5 shared cases, three of which were resolved before the end of the reporting year.

ACTIVITIESCollaboration with FEMAThe local Homeland Security and FEMA Offices have reached out to the agency for assistance in community emergency preparedness. In addition to our being invited to participate in monthly meetings of the Joint Emergency Preparedness Commission, DR&R became a key partner in a drilldown exercise on August 22, 2013, along with FEMA, Cabarrus County, Mecklenburg County, Charlotte, Homeland Security and Emergency Services, numerous City, County, healthcare, education, police departments, public information, banking, public health, and The National Guard. The final report included several recommendations as a result of DR&R’s participation.

Community Events to Raise Funds and Awareness of the Agency-DR&R planned and implemented two events in FY 13. We also participated in an additional event held by a local business.

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1. In April of 2013, Disability Rights & Resources held its first annual murder mystery play, Murder on the Catawba Queen. Featuring local political, media, and sports celebrities, the purpose of the event was to increase public awareness of the organization, as well as raise funds. With over 140 people attending the play was deemed a first time success and plans are already underway for the second annual play in May of 2014.2. In May of 2013, in partnership with The Comedy Zone in Charlotte, DR&R brought in the nationally reknown comedian, Josh Blue, for a fund raising event. Josh Blue, a past winner of Last Comic Standing, also happens to have cerebral palsy, and he has become a spokesperson for all people with disabilities. Seventy people attended the event, and though we did not reach our attendance and financial goals, we did benefit from the event. The marketing efforts reached a number of people that had not previously heard of our organization, brought new donors to us, and created a strong partnership with The Comedy Zone.3. In August of 2013, DR&R was invited to participate in a large public event sponsored by Harley-Davidson of Charlotte. Given a free vendor space, we were the only non-profit organization present. The annual Red, White & Brew event attracts well over 500 motorcyclists. Our organization was given great exposure and we talked with 146 individuals that visited our tent. As well, we developed a better relationship with the sponsoring business.

Staff DevelopmentDuring the reporting year the staff received training on the following topics:-ADA and Transit-ADA Site Surveys-ADA Title II-ADA Updates-Affordable Care Act-Audio Description-CAP/DA-Children with Learning Disabilities-Collective Impact of Several United Way Agencies-Communicating Within a Small Business-Customer Options-Developing Advocacy Groups-Disaster Preparedness for People with Disabilities-Discrimination Prevention in Housing-Effective Advocacy-Effective Recordkeeping-Fair Housing-Fund Development-How to Audio Describe African Dance-How to Complete Form 524-IDEA-Integrated Recreation and Activities in Post-Secondary Education-Managing Volunteers

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-Marketing Non-profits-Medical Care Options for MFP Participants-MFP Programs and Systemic Barriers-NC Housing Partners-NC Statewide ADA Projects-Outcome Measures-PACE Program-PTI Programs and What They Do-SART for ADRCs-Service Animals in Post-Secondary Education-SILCs-Social Media for Non-Profits-Southeast DBTAC priorities-SSI for Children-Strategic Planning/Thinking-Successful Philanthropy-Trauma Survivors-United Way Reporting Requirements-Website Development-Youth Programs through United Way Agencies

CHALLENGESSocial Security Representation/Nursing Home Transition/Personnel ChangesIn February of the reporting year, the staff member who was responsible for SS Representation and Nursing Home Transition had an accident and had to take leave from work. During his absence his responsibilities were divided among three other staff members. As files were reviewed, consumers visited, collaborators contacted, and phone calls taken, it became apparent that the work that had been done by the absent staff member had not been performed in a manner that reflected well on the agency. He was relieved of his duties. The personnel change was not smooth, and the agency’s attorney was consulted. Fortunately no legal issues materialized. The Board of Directors voted to discontinue the Social Security Representation program. An Interim Nursing Home Transition Coordinator was hired, but within a few weeks left for a position with the Department of Social Services. The new Nursing Home Transition Coordinator was hired in June and has proven to be reliable, responsible, professional and an enormous benefit to the agency and consumers.

Section B – Additional Information

Provide additional information, comments, explanations or suggestions not included elsewhere in the report.

CIL SUITE-Near the end of FY 2011 DR&R purchased the data collection software system, CIL Suite. It was being used by all the other CILs in NC so in the first step of becoming a

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network of centers providing consistent services and reporting, DR&R agreed to use it, too.-For the entire reporting year of October 2011- September 2012, the staff used CIL Suite as the method for data collection. In December 2012, the 704 report generated by the software was woefully inadequate.-92 CSRs were determined by the software package to be “uncountable”.-I&Rs could not be reported the way they had been in the past because the software was not configurable to meet the agency’s needs. For example, an email sent to 15 people could not be reported unless data on each of the 15 people was entered.-There were 6 other issues with the software that caused an enormous amount of unnecessary work in order for the 704 report to be completed.-In January 2013, the Executive Director discussed these concerns with several employees of the company that supports CIL Suite. They were not interested in working with the agency – rather suggesting over and over that the agency change its definitions of services to conform with the database.-At that point the agency stopped using the database and reverted to the previously-used data collection system (paper reports and Excel spreadsheets)-Subsequently other Executive Directors from CILs have reported similar issues, and are discussing other options.

Pass Through Funds and Net Operating ResourcesThe instructions for Subpart I §A Item 5 reads “Amount of other government funds received as pass through funds to consumers” and Item 6 reads “Total Income <minus> amount paid out to Consumers (Section 5) = Net Operating Resources”. The information recorded in Subpart I §A follows the instructions and provides the information as requested, However, it DOES NOT give an accurate picture of the agency’s Net Operating Resources,

Disability Rights & Resources was fortunate to have a grant from a foundation (not government funds) AND donations (not government funds) that were required to be used as pass through funds directly to consumers. The total amount of those pass through funds was $42,000. Therefore, the agency’s Net Operating Resources was actually $42,000 less than reported n Subpart I.

An accurate reporting of the pass through funds and net operating Resources would be recorded as:

Item 5 - Pass Through Funds

Amount of other government funds received as pass through funds to consumers (include funds, received on behalf of consumers, that are subsequently passed on to consumers, e.g., personal assistance services, representative payee funds, or Medicaid funds) $ 30,353.58

Item 6 - Net Operating Resources

[Total Income (Section 4)<minus> amount paid out to Consumers

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(Section 5) = Net Operating Resources $621,763.36

SUBPART VIII - SIGNATURES

Please sign and print the names, titles and telephone numbers of the CIL director and board chair.

As Executive Director of Mainstreaming Consultants, Inc, d/b/a Disability Rights & Resources certify that a hard copy of the 704 Report, signed by me and the Board Chair, is being kept on file, together with a signed copy of ED 800-0013 (Certification Regarding Lobbying).

SIGNATURE OF CENTER DIRECTOR DATE

NAME AND TITLE OF CENTER DIRECTOR PHONE NUMBER

SIGNATURE OF CENTER BOARD CHAIRPERSON DATE

NAME AND TITLE OF CENTER BOARD CHAIRPERSON PHONE NUMBER

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