Responsive

Reporting for Smarter

Wealth Management

High Net Worth clients expect customized, engaging and on-demand reports that fully support their investment decisions and provide them with real-time market updates. Financial institutions must create smarter customer interfaces for fast, consistent and highly accurate communications to emerge as preferred wealth management partners.

Overview

The global nancial industry has seen

transformational changes in recent times,

largely due to the evolving nature of investors

and a remodeled economic environment.

Investors demand a consolidated view of

assets, including non-custody investments

(investments with other banks) to make

intelligent decisions. Today, more than ever,

client reporting has become a key

differentiator. Firms managing to deliver

personalized, on-demand reports gain the

much sought after competitive edge.

An effective client reporting engine delivers

unprecedented business benets to wealth

management rms illustrated by the

‘Power of 3 Es’

Customer Communication Management

(CCM) system helps you move beyond the

basic problem of merging and presenting

data from multiple sources. It can add

signicant value to your everyday

interactions with clients, helping you gain

maximum traction at each touch point.

Using advanced tools and seamless

integration capabilities, these modern

enterprise applications can take customer

services to the next level by delivering the

right information to the right person at the

right time.

Engage customers with personalized communications

nhance customer experience across multiple channels

mpower wealth managers to strengthen client relationships

Financial institutions face the difcult task of meeting reporting mandates and ensuring a world class customer experience in a cost efcient manner. Manual consolidation of data, and mass customizations during the reporting process, pose a serious risk of non-compliance.

Challenges

A typical wealth management reporting

scenario involves business analysts,

relationship managers and customers engaged

in two way streams of communication. There

is cross-functional coherence, including

interactions with IT/Operational Support

Teams and Investment Counselors. It takes a

smooth functioning of this complex

framework at all times to achieve the desired

results. There are however many challenges

with the way the information is being

managed.

Large Scale Customizations – Generating

on-demand reports tailored to varying

customer needs can lead to operational

bottlenecks and severe quality issues.

Stringent Regulatory Mandates – Financial

institutions have to continually grapple with

the ever-changing duciary standards and

compliance requirements that hamper their

work efciency.

Information Consolidation – Providing

comparative data such as historical

performance and performance of alternative

products require information to be fetched

from multiple systems, often leading to time

delays and chaos.

Consistent Multi-Channel Deliveries –

Information must be made available to clients

where they need it and when they need it

with a rich and dynamic reporting interface,

making the process highly complex.

na aM g eh mtla ee ntW

Drivers: Shift of wealth to the east growing asset class

Imperatives: Heavier infrastructure needs

Enablers: A global solution

Emerging Markets

Drivers: Financial Crisis/ Eurozone uncertainty

Imperatives: Better understanding of risk analysis tools & increased transparency

Enablers: Advanced data analytics and multi-channel approach

Low Investor Confidence

Drivers: Growth of mobile, cloud computing; User Experience

Imperatives: Real time communication; Intuitive reporting interactive tools

Enablers: Scalable platforms with mobile capability

Technological Advances

Regulations

Margin Squeeze

Drivers: Market volatility/shift to passive investment/fee pressure

Enablers: Total cost of ownership

Drivers: Basel II / Dodd-Frank

Imperatives: Agile reporting abilities, ability to offset higher compliance costs.

Enablers: Better data management

Newgen OmniOpus enables end-to-end automation of wealth management reporting, taking care of all aspects of client reporting - including data aggregation, validation, personalization of reports, multi-channel distribution and secure archival.

OmniOpus Newgen Wealth ManagementReporting Solution

Newgen OmniOpus is built on top of its

award winning Enterprise Content

Management and Business Process

Management platforms, with an underlying

Customer Communications Management

framework that creates and administers

comprehensive transaction structures for

banks and wealth management institutions.

With Newgen OmniOpus, wealth

management rms gain the ability to:

Access and consolidate complex client data

from diverse internal and external sources

Create and distribute personalized client

reports covering performance, asset

allocation, transactions, benchmarking etc.

Enable cross-sell and up-sell of products

and services to existing clients

Integrate client account data into the

current enterprise applications

Reduce preparation time for client review

meetings and periodic assessments

Industry Leading Reporting Capabilities

Newgen Wealth Management Reporting

Solution allows Relationship Managers (RMs)

to tailor, and contextualize reports based on

specic client needs. RMs can generate

reports on-demand, or schedule reports to be

sent to clients at specied intervals, without

any back-end support.

Faster TAT in Report Generation

Pre

Implementation

Post

Implementation

TAT 2-5 Days

TAT 15-20 min

100% SLA Adherence

Pre

Implementation

Post

Implementation

60%

100%

Quality Right First Time

Pre

Implementation

Post

Implementation

70%

100%

Transformed Wealth Reporting for a leading private bank in the U.S.

OmniOpus, with its advanced data handling and reporting capabilities, has successfully

streamlined the wealth reporting process for one of the leading private banks in the US.

The newly emerged class of young and dynamic investors demand highly personalized and insightful communications from their wealth managers. Financial institutions must leverage all available tools to ensure meaningful interactions with clients.

Personalizationand Reusability

The dynamic investment needs of today's

investors necessitate personalization of

information within their reports that are

aggregated from multiple sources. Newgen

OmniOpus comes with an easy, drag and drop

tool that enables component based designing

of communication templates, tailored to the

diverse client needs. The Composition

Designer is a highly intuitive and user friendly

tool, leveraging following capabilities to make

designing easy and uncomplicated:

Component library with drag-and-drop

functionality

Multiple layer support

Version control

Template and style gallery

Support for multiple types of graphs,

charts, and tables

Barcode integration

Dynamic image URL

Placeholders for database eld

System elds

The system fully supports multi-lingual and

multi-currency report generation, making it

easier to cater to a geographically spread out

audience. The language framework is highly

scalable and congurable.

The advanced tool identies reusable

components of a report and applies them

across a multitude of outbound

communications, saving signicant amount of

time and effort. Integration with web services,

middleware and enterprise service bus

enables consolidation of data from disparate

sources. A three layered maker-checker

authorization process minimizes errors and

ensures accuracy.

Dynamic Content Management

Information in the nancial world is never static. Managing its transitions is often the difference between success and failure in the nancial arena. Newgen OmniOpus helps enterprises manage dynamic content through:

Easy addition/modication of communication content through simple web interface

Graphical representation of complex data on portlets & mobile interfaces

Effective Transpromos based on customer prole and set business rules

Newgen OmniOpus allows organizations to

remain agile in today's rapidly changing

business environment through anytime

anywhere dynamic content handling. Its

advanced tools allow businesses to

dynamically add/modify communication

content from a simple web-interface without

having the need to login to the system. This

web-based rule addition/modication is

enabled through complex decision tables

which dene multiple conditions/parameters

based on which the content is managed.

The reports can be generated as interactive

PDFs and on portlets as well as mobile

interfaces with a graphical representation of

complex data. The system has in-built

capabilities that help in designing targeted

promotional messages, based on customer

prole and other dened business rules. This

allows effective use of transpromos to drive

customer engagement, and facilitates cross-

selling and up-selling. The tool also provides

conditional annexure for cross selling and

captures customer interest through dynamic

hyper-linking.

Technology has advanced tremendously in the last few years. Today, it offers varied opportunities for nancial organizations to stay connected to their customers 24 x 7, no matter where they are or what they are doing. They must now embrace this change and evolve their processes accordingly.

Multi-ChannelDistribution

The solution's distribution engine disperses

output generated across multiple channels

based on predened business rules. In a

society where work is done on the move, the

system allows customers to access and

generate on-demand output when they want

and where they want. OmniOpus supports a

wide range of delivery mechanisms such as

Portlets, Interactive PDFs, Mobile, Printed

documents etc. to communicate with

customers through their preferred channel.

With support for web publishing, the system

helps deliver customer communications online

as well.

End-to-end Delivery TrackingThe system supports rule based distributed

and centralized printing of documents by

clearly dening the distribution criteria and

suppressing content for active channeling.

Barcode integration helps in tracking returned

mails in which case the system can be easily

congured for planned responses. It also

supports e-mail communication with an

option of embedding the message in the e-

mail body (HTML format) or sending it as

password protected PDF attachment

SMS

slenM nault hip Cle

Relationship Managers (RMs) in a wealth management rm face tremendous pressure in meeting client requirements while ensuring100% compliance to regulatory mandates. They must be empowered in every way possible to make their work easier and help them become highly efcient

Easy Self Service Tools

The Relationship Managers (RMs) can

generate customized reports based on the

client's needs using search criterions and

lters such as reporting currency, report

name, language, branding condentiality tools

and comparison dates. Users can congure

reports on a web interface using available

components and sections in the gallery.

Report level lters are dynamically displayed

according to selected components and

sections.

Newgen OmniOpus provides businesses the

ability to customize and congure the user

functionality and rights according to their

roles and responsibilities. This leads to

resource optimization as well as complete

adherence to business policies. Based on the

unique business needs, the system broadly

categorizes users into the following:

IT Administrator – The IT administrator

takes care of end-to-end user management

responsibilities, creating/deleting business

users and managing their work through user

rights management. In addition, the IT

administrator also looks after the service

management and monitoring.

Operations Administrator – The

Operations Administrator on the other hand

manages sample generation, selection, and

approvals for a job cycle. The system

empowers him/her in handling cycle

management, cycle execution as well as

monitoring.

Information carried in outbound customer communications is of strategic importance to a nancial institution. This must be managed efciently to be utilized seamlessly during internal and external audits.

Robust OutputGeneration Engine

The solution is well equipped to handle

structured, interactive and on-demand output

through job-based output generation (print or

email) based on customer preferences. It can

easily manage dynamic job scheduling and

output cycles based on triggered events.

Automatic fetching of dynamic data elds and

workow based approvals for each

component ensures necessary validations and

auditing.

Reports are automatically archived into the

enterprise Document Management System

(DMS) through a seamless integration with

OmniDocs or any other third party DMS.

Subsequently, these reports (scheduled or ad-

hoc) can be retrieved easily without having to

grapple with multiple systems.

“Our association of over 5 years with

Newgen has helped us create faster,transparent, efcient and greeneroperations for more than 35 criticalprocesses. With its products and solutions, Newgen has been able to support some of our Digital Transformation initiatives within theorganization.

- Mridul Sharma, Head - Solution Delivery Group

IndusInd Bank

About Newgen

With over 1200 installations across 58+

countries, Newgen has been able to

implement several large, mission critical

projects at world's leading banks, insurance

rms, BPOs, healthcare organizations,

government bodies, telecom companies and

shared service centers. Within the banking

and nancial services domain, Newgen has

more than 200 customers globally; reaping

rich business benets from our end to end

process automation and information

management solutions.

Newgen is the only IT solutions provider in

the world to be recognized in all four

integrated technologies - Enterprise Content

Management (ECM), Business Process

Management (BPM), Customer

Communications Management (CCM) and

Case Management by distinguished analyst

rms such as Gartner, Forrester, Frost &

Sullivan, and IDC.

SOLUTIONS FOR BUSINESS PROCESS & CONTENT MANAGEMENT

About NewgenNewgen Software is a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM)

Adaptive Case Management (ACM) and Customer Communication Management (CCM), with a global footprint of 1200+ installations

in over 58+ countries with large, mission-critical solutions deployed at the world's leading Banks, Insurance firms, BPO's, Healthcare

Organizations, Government, Telecom Companies & Shared Service Centers.

Newgen's Quality Systems are certified against ISO 9001:2008 and Information Security Standard, ISO 27001:2005. Newgen has been

assessed at CMMi Level3.

OFFICES

India: Newgen Software Technologies Ltd., A-6, Satsang Vihar Marg, Qutab Institutional Area, New Delhi - 110 067 INDIA

Tel: +91-11-4077 0100, +91-11-2696 3571, 2696 4733 Fax: +91-11-2685 6936 Email: corpmktg@newgensoft.com

For Sales Query: +91 11 40773769

Europe, Middle East & Africas: Newgen Software Technologies Ltd., Off No: 314, Building No: 3,P O Box. 500297,

Dubai Internet City, Dubai, UAE, Tel: +971 44541365, Fax: +971 44541364, Email: emea@newgensoft.com

For Sales Query: +44 (0) 2036 514805, +973-1-619-8002

Americas: Newgen Software Inc., 1364 Beverly Road, Suite 300, McLean, VA 22101, Tel: +1-703-749-2855,

Tel: +1-703-439-0703, Email: usa@newgensoft.com For Sales Query: +1 (202) 800 7783

Asia Pacific: Newgen Software Pte Ltd., 30, Raffles Place # 17-38, Chevron house, Singapore 048622

Tel: +65 6221 8432, Fax: +65 6221 6923, Email: asiapac@newgensoft.com, For Sales Query: +65 3157 6189

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Tel : +1- 905-361-2824, Fax : +1-905-361-6401, E-mail : info@newgen.net, Url�:www.newgen.net