PowerPoint Presentation

Restaurant Management Systems 1Restaurant Management System Point-of-Sale Systems Table Management SystemsHome Delivery SoftwareInventory Control SystemMenu Management SystemRecipe ManagementNutritional Analysis

2Point of Sale SystemsMade up of a number of POS terminals that interface with a remote central processing unit.

3Point of Sale SystemA point of sale system is either a stand-alone machine or a network of input and output devices used by restaurant employees to accomplish their daily activities including food and beverage orders, transmission of tasks to the kitchen and other remote areas, guest-check settlement, credit card transaction processing, and charge posting folios.

4Point of Sale SystemA point of sale system is either a stand-alone machine or a network of input and output devices used by restaurant employees to accomplish their daily activities including food and beverage orders, transmission of tasks to the kitchen and other remote areas, guest-check settlement, credit card transaction processing, and charge posting folios.

5Point of Sale SystemA point of sale system is either a stand-alone machine or a network of input and output devices used by restaurant employees to accomplish their daily activities including food and beverage orders, transmission of tasks to the kitchen and other remote areas, guest-check settlement, credit card transaction processing, and charge posting folios.

6Point of Sale SystemA point of sale system is either a stand-alone machine or a network of input and output devices used by restaurant employees to accomplish their daily activities including food and beverage orders, transmission of tasks to the kitchen and other remote areas, guest-check settlement, credit card transaction processing, and charge posting folios.

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8Benefits of POS Elimination of arithmetic errorsImproved guest check controlIncreased average guest checkFaster reaction to trendsReduced labor costReduced credit card expenseReduced late charges9POS Hardware 2 types of terminals: - server/precheck terminal used for entering orders only. - cashier terminal used for both entering and settling checks.

Terminal design10POS HardwareA terminal may consist of : Screen / touch screen Keyboard Printer Magnetic stripe reader

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Micros 170012

Micros 270013

Micros 370014

Micros 870015

Micros 970016POS Hardware3 types of guest check printer - dot matrix or impact - thermal printer - laser printer expensive Hardware platform - DOS based

- Windows based

17Networking

CPUTerminalsPrinterPrinter

PMS18POS Hardware

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21Benefit of handheld terminal Delivery of food is quicker, resulting in a higher average check and table turnover. Server has more time for servicing guests and suggestive selling. Employee morale increased because tipping increased 15 to 20 percent. Training time was significantly reduced.

In 1992, the first touch-screen handheld was introduced.

22Drawbacks of handheld terminal malfunction in hot weatherinterference with other FM transmitting signalexpensive unit pricehigh replacement cost (i.e. stealing)others

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26Self-Ordering Systems27

28Kitchen Display SystemHighlights alert orders in yellow or red to indicate an order has exceeded expected prep time Monitors time to prepare Allows user to define preparation timesIntuitive icons display Rush Order, VIP and Void status View the status of each table in the restaurant at a glance Generates real-time reports on kitchen performance

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30Table ManagementReservation processingWait List ManagementTable Assignments & Server balancingCommunication NetworkView the status of each table in the restaurant at a glance Table buttons change color to indicate Table Vacant Guest Seated Kitchen Working on Order Entree Served Order Late

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32Menu ManagementChef Tech Software Recipe/Menu CostingInventory ControlNutritional AnalysisCreate orders from parsPOS & Purchasing Interface33Inventory control systemInventory control system tracks product quantities and prices and provides accurate information on inventory activities in a timely manner. create vendor and product file design inventory worksheet take inventory print reports

inventory extension reportfood usage report reorder quantity reportpurchased order receiving report 34

35Menu management system detailed item sales analysis insight into what inventory usage and cost sales Create ingredient files Create recipe file Create menu item file Post quantities sold and generate menu analysis reports- product cost or menu mix report - menu price analysis report- theoretical usage report -perpetual inventory report

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