Restaurant POS System

Asia Pacific of Information Technology Information System

Table of ContentsTABLE OF CONTENTS 1

ASSESSMENT WEIGHTINGS 3

ABSTRACT 4

INTRODUCTION 5

MAIN BODY 6

INFORMATION SYSTEM (NEW VERSION) 6

DATA/ INFORMATION 6

HARDWARE 8

SOFTWARE 13

PEOPLE 18

PROCEDURE 20

COMPUTER SECURITY 34

ETHICAL 40

PRIVACY 41

BACK-UP SYSTEMS 42

CURRENT PROBLEMS 43

SELVAN 43

SPENCER 44

MURALY 45

CHUNG JIE 46

SOLUTION AND RECOMMENDATIONS 47

SELVAN 47

SPENCER 48

MURALY 49

CHUNG JIE 50

CONCLUSION 51

WORK BREAKDOWN STRUCTURE (WBS) 52

Restaurant POS Systems Page 1 of 82


CITATION AND REFERENCES 54

MINUTES OF MANDATORY MEETINGS & WEEKLY

REPORTS 56

APPENDICES 63

INFORMATION SYSTEM (OLD VERSION) 63

DATA/ INFORMATION 63

HARDWARE 64

SOFTWARE 67

PEOPLE 68

PROCEDURES 69

INTERVIEW QUESTIONS 77

INTERVIEW PICTURES 79

INTERVIEW LATTER 81

IS Assignment Schedule Planning 82



Assessment Weightings

Maximum

Marks

Student

Name

Student

Name

Student

Name

Student

Name

Individual

30%

Oral

presentation

10

Report content 20

Group

70%

Report

structure

5

Documentation 5

WBS 5

Submission of

Weekly Report

5

Diagrams and

illustrations

10

Research

analysis and

Critical

discussion

20

Research,

Reading and

Referencing

20

Total Marks 100



Abstract

This report shows the investigating, researching and observing between cash

register system and Restaurant Point-of-Sales (POS) system based on the five

components of an Information System (IS) which are data and information, hardware,

software, people and procedures. The IS of cash register (current system) in this report

is founded on a selected restaurant from interview. Conversely, the IS of Restaurant

POS is founded on the researching of our group from websites, books and others.

Moreover, current problems, the computer security, ethical and privacy issues about

both systems are involved in this report to perform more detail analyses. Besides,

solutions and recommendations also are provided to solve the current system’s

problems that the users face.



Introduction

Firstly I would like wish advance thanks with our lecturer Ms. Intan who

guide and help us a lot from the beginning until the end of the project and the rest of

friends who support us to finish the assignment successfully

The restaurant is being in research by our group is Friends Cafe restaurant and

the system is taking into consideration by our group is point of sale system which are

use in the Friends Cafe, where by variety of the services is provide by the POS at the

same time provide efficient services to the customers. Another that the POS is

meaningful to the Friends Cafe because their can speed up they services and gain a

good reputation on their business and keep on track with the systematically

management. Overall the POS system is the factor to success.



Main Body

Information System (New Version)

Data/ Information

Definition of data

Data is an information system transforms data into useful.

It’s also the information system uses data from both tables to calculate the

employee’s gross pay and to produce a pay check that subtracts taxes and

deductions from total earning.

Data of point-of-sale [POS] Restaurant system

The First Data POS Value Exchange™ Restaurant Solution, an all-in-one

point-of-sale (POS) computer system, help small to mid-sized restaurant

owners improve their productivity and profitability.

Benefits

POS systems way to produce

First, its term turn tables faster by speeding guest check processing times.

Boot menu items sales by promoting specials at the table.

It will improve security and prevent loss.

Automatically track and record transaction and tips with integrated payments

processing. URL (http://www.firstdata.com)

Micro Point-of-sale [POS] System Restaurant [NEW SYSTEM]

POS Micro Restaurant system is another data that the restaurant is using. It is more

easy and useful. It is also salt away time and making the systems going fast. This is

the POS Micro system.



Point-of-sale data diagram


3) It is easy and saved the time as

fast.

2) The bill will scan by the scanner.

1) Take the order by Touch Screen

Terminal and send it to kitchen.

RestaurantPOS

System


Hardware

Hardware, Requirements, and FunctionHardware Requirement (minimum) FunctionCPU(POS Station) 733MHz processor speed

or greater 512MB RAM or greater 1 Serial Port (based on

POS hardware) 4 USB Ports (based on

POS hardware) Recommend you NOT

install a CD-ROM on pc's (share the file server's CD-ROM or use external CD-ROM)

Order Systems (Record).

Manage POS systems. Manage the money.

(total, change money, and collect money)

CPU (Server) 1.0GHz processor speed or greater

1GB RAM or greater 160GB Hard Drive or

greater Read/Write CD-ROM Recommend you install

some type of automated file BACKUP system

Manage All The POS Systems.

Add Record, Change Record and Delete Record.

Final Result of the database.

Monitor (Touch Screens) Use 12 inch, 15 inch or 17 inch touch screen

CRT style: Curved, least expensive, takes more counter space (connects to PC)

LCD style: Flat, more expensive, takes less counter space (connects to PC)

ALL-IN-ONE style: most expensive, takes less counter space (built-in to PC)

Display image and system.

Touch pad. Create data into

system.



POS Receipt Printer Print receipt.

Kitchen Printer Print order receipt to the Kitchen.

Cash Drawer Collect money. Keep the money into

safe drawer.

Network Connection Use 10/100 Network Router or Network Switch (do not recommend using a hub)

Use Category 5 or 6 Ethernet Cable

Use Pre-N Wireless (Wireless in the kitchen is not recommended near Microwaves and stainless steel)

Recommend all networked pc's be setup as "Administrator" with no Password

Connect all the computer and server together. (LAN)

Battery Backup We recommend that you install a battery backup system on each computer and for network router and/or network switch

Backup computer and server power.



Customer Pole Display Display total amount to the costumers.

Bar Code Scanner Scan bar code

Card Reader Reload bonus point. For credit card

payment.

POS Station (Full Set Hardware System)


Bar Code Scanner

POS Systems

(CPU)

Keyboard

Cash Drawer Mouse

Monitor (Touch Screens)

Customer Pole Display

Receipt Printer

Backup Battery


How do the POS Hardware System Work Together?

Diagram



Picture


Server PC

POS Station

POS Station

POS Station

POS Station

Router

Bar Printer Kitchen

Printer

The server computer controls and

manage the POS system.

Key in all the data, change and delete

(GIGO).

The server computer also can collect

all the information from other POS

station. Exp – The PC can get the

final information on the day of

business.

The Router is main network

connection for the whole

system.

All the Server, Computers and

Printer can connect

together from the Router.

Key in data to the system

(Order).

Scan the bar code into system.

Collect money in the drawer.

Print out receipt to the

customers.

Manage the staff.

Print out order to the kitchen.

Print out order to the bar.


Software

What Meaning of Point of Sale Pos System

Point of sale pos is a program programmed computerized for replacement the cash

register that are not modern and still have to use manually. URL

(http://www.bitpipe.com/tlist/POS.html)

Advantages of using point-of-Sale [POS] system

Task can arrange easily

› E.g. the task or work can be done without any physical effort, and the work

are more organized then before

Reduce less mistakes makes by employées

› E.g. with this system the warning message is appear when employees

makes mistakes.

System is cost-effective

› Easier to use for the restaurant management of order taking, payment, and

closing shift and reduce the cost of time and helps restaurant to an

excellent business.

Improve speed of system

› Operation in restaurant will become more efficient, accurate the task,

improved the service when operation.

Disadvantages Using point-of-sale [POS] system

Technical problems

› Technical problems happens can cause complication in current practice

and the data will not be tally.

Expensive and costly maintenance

› Apart form that cost playing important role as the cost to use pos system is

expensive.


http://www.bitpipe.com/tlist/POS.html


What Meaning of Software

Software requirements to use point-of-sale pos system

The operating system must be in Windows Vista, XP Windows 2000 or 1998. The processor speed must greater than 733MHz and the memory require is

512MB RAM or greater than Normal monitor but the LCD flat or are advisable to use which are more than

12 inches Cash Drawers POS receipt printers which use to reduce work and organized

Types of restaurant currently using point-of sale [POS] system

Currently there are few types of restaurant. There are,

Traditional – the orders taken fully manually and the payment type using

written in book and calculator

Fully traditional – whereby orders are in use manual pos cash register is in use

as mode of payment

Semi traditional –Examples, orders will take manually and the payments are

using pos system.

Modern – the orders is using PDA and the payment are using pos touch screen

system.


Software are, programs written to perform specific task. For example, word

processors are program that you use to write letters, papers and even books.

There are two types of programs is system programs and application

programs. D.S.Malik, (2002).C++ programming: From Problem Analysis to

Program Design, Unites States, Course Technology, a division Thomas

Learning, Inc


Point of sale [POS] software communication command protocols

There are several communication protocols pos systems use to control peripherals.

EPSON Esc/POS

UTC Standard

UTC Enhanced

AEDEX

ICD 2002

Ultimate

CD 5220

DSP-800

Examples of company

URL (http://www.nationmaster.com/encyclopedia/Point of sale

POS_communication_command_protocols


Restaurant Retain to use point-of-sale system from the establishment

Types of restaurant use the pos system is, Modern restaurant like coffee House,

Western food Restaurant and Hotel Restaurant. Another one is Fast food restaurant

like Pizza hut, McDonald, Domino Pizza, KFC and Secret recipes café

Point of sale [POS] communication protocols

There are a several communications protocols used by Pos Systems to manage its

attached peripherals, due to the inter-connectivity of Pos Systems is most POS

peripherals, such as touch-screen displays and printers maintain several command

protocols in order to work with various different brands of Point of Sale (POS)

Terminals and Computers.

http://www.nationmaster.com/encyclopedia/Point%20of%20sale%20POS_communication_command_protocols

http://www.nationmaster.com/encyclopedia/Point%20of%20sale%20POS_communication_command_protocols

http://www.system3x.com/manufacturers/ibm.asp

http://www.system3x.com/manufacturers/bos_(bosanova).asp

http://www.system3x.com/manufacturers/i-o_corporation.asp

http://www.system3x.com/manufacturers/nlynx_(decision_data-andrew).asp

http://www.system3x.com/manufacturers/computer_lab_international.asp

http://www.system3x.com/manufacturers/lexmark.asp

http://www.system3x.com/manufacturers/affirmative_computer_products.asp

http://www.system3x.com/manufacturers/perle.asp

http://www.system3x.com/manufacturers/epson.asp

http://www.system3x.com/manufacturers/hewlett_packard.asp

http://www.system3x.com/government/


The Flow Chart of friends’ cafe restaurant point-of-sale order system connects

with customer.

STAFF

NAME

POSITION

STAFF ID

S PASSWORD

INPUT INPUT DATE

SERVER PROCESS

OID

STATUS

CORRESPOND TOOUTPUT

TABLES

TID

CAPACITY

CONTAIN QUANTITY

FOODS

FOOD NAME

PRICE

FOOD ID

INPUT TIME



Factors to develop point-of-sale [POS] restaurant system

First is the strategic of the located place, like working place or inside the shopping

centre or in busy place. Representation of the staff and uniform code, and the Ability

of the staff in restaurant, how they communicate wit the customers and the manner

when work. What type of the business is running on is it more to the selling food or

manufactured the food made by own and home delivery food business. Speed of

service is the major thing in restaurant because when the peak time staffs have to

manage the tiring situation without any mistakes. In additional quality of restaurant

and service is the most important because some customer will only eat when the place

and food are clean, and the same time service provides by the employees like seasons

offer, weekend offer or other new food promotion will attract them to come and eat in

the restaurant. Lastly is the Knowledge level of staff, how they interact with customer

and how innovative they prepare they self for the questioner from the customer.

Restaurant benefits of using point-of-sale [POS] system.

Benefits of pos systems are, speed up the order process, meal preparation and order

deliver. This helps to provide quality services to customers in terms of time and

service quality. Service quality here refers to reduce human error. E.g. waiter orders

wrong meal for the customers when they communication verbally with cook. This

features helps restaurant management to save cost by reduce prepare waste meals and

can run more systematic and reduce avoidable work. Apart from that POS systems

offer full reports that can help you more updated business decision. In additional

Increases customer fulfilment and service delivery and also Improved and established

good customer communication relationship



People

Direct User

Server – The Server user has to key in the data to the computer POS Systems

and manage all POS Systems computers for the Restaurant.

Manager – For Manager, the POS system can show the summary report and the

total sale for each day and every year.

Cashers/ Staffs – For Cashers and Staffs user, they can order the menu directly and

make payment on the POS Systems computer.


Direct

User

Indirect

User

Service

User

ServerManagerCashier/ StaffBartenderKitchener

POS systems services staff

Customers

Restaurant POS Systems


Bartenders – The Bartenders can direct receive the drink order from POS Systems.

Kitcheners – The Kitcheners also can receive the food order directly from POS

Systems.

Indirect User

Customers – The Customers are indirect using the POS Systems to order food,

drinks and payment.

Services User

POS Systems Staffs – The POS Systems Staffs install the hardware and software for

the POS systems. They also services for the user to maintain the

systems directly or use the internet to update the POS Systems.



Procedure

Procedure for using POS Hardware

Send the orders

Getting started with the system


Monitor (can be touch screen or without touch screen)

Select the items and send the order (input)

Mouse Keyboard Bar Code Scanner Monitor

Kitchen Order Ticket (KOT) is printed

Receipt Printer


Explanation

Diagram 1 show how to use POS hardware to send the order.

First, getting started with the system in order to do so.

Secondly, select the items that customers ordered and send it by using mouse

(click the name of items from the screen and select SEND option), keyboard

(key-in the items code into the system and press ENTER to send it) or barcode

scanner (scan the code of items). For using the touch screen monitor, select the

items and send the order by touching the screen.

Lastly, Receipt Printer will automatically send and print the Kitchen Order

Ticket (KOT) to the respective department which most commonly are bar and

kitchen.



To do the payment


Getting started with the system.

Select the payment application.

The total prices of

items are shown.

Monitor (can be touch screen or without touch screen)

Monitor (touch

screen)

Mouse

Cash Drawer

Customer pole

display

Explanation

Diagram 2 shows how the payment process of POS is done.

First, getting started with the system in order to do so.

Secondly, select the payment function from the system by using mouse (click

on the payment option).

For using touch screen monitor, touch the PAYMENT option to do it by using

the touching function that is provided.

Thirdly, at this time the bill was printed out and the cash drawer also will print

out automatically. The money received

Lastly, the total prices of items are shown.

Receipt Printer

The bills are printed

out and the money

received.

Procedure for Using Point-Of-Sale (POS) System

Getting start with POS

2. Now you can use any of the

functions in the system.

1.Once you go into pos system, there are four option

boxes you can choose as shown in Figure1.There are Exit, Next, Setup and Time

Clock. Select the Next option.

Category of

items.

Different types of function that contain in POS

system.

Category of items.

To Send an Order

1. Select MENU from the bottom of the system.

2. Choose the type of menu that you want. For example, BREAKFAST.

3. Choose the category of items. Example: EGGS, PLATTERS, OMLETTES …

4. Choose and select the items by click on them. A list of information will be

appearing on your left hand side which shows the Quantity, Description and the

Amount or Prices of items. Once you finish, click on DONE.

5. Insert the quantity of items (if the quantities of items are more than one), click on

the item that you want from description, select QUANTITY, enter the number and

click NEXT.

6. To send the order,

click on SEND. The

computer will

immediately send the

details of the order to

the respective

department which most

Payment

2. Choose the type of payment (e.g. Cash), click on the TOTAL PAID button.

1. Select on PAYNOW button from the

bottom.

3. Enter the total amount paid by customer, select NEXT and click on FINISH. The

bill will automatically print out by the.

To Give Discount

1. Go for DISCOUNTS and

click on it.

2. Enter the percent

discount that you

want, write down

the reason and

choose EXIT.

3. The work has been

done.

To Clear Items

1. Click on CLEAR.

2. When the

information of

items which have

been selected

becomes empty or

blank, the clear

process has been

done.

To Delete an Items

1. Click and hide line

the item that you want

to delete. Example;

STRAWBERRY

2. Go for DELETE option.

3. When the information about the

hide lined item is missing, the delete process has been

completed.

To View POS Report or Daily Sales Report

1. Go for MANAGER

option.

2. Choose POS REPORTS from the

manager options.

Computer Security

Security and Computer Security Systems for Restaurant Point-of-Sales (POS)

1. Security Camera System

There

are

many

different camera styles and types for different applications. The most popular and

widely used cameras by the employer are Infrared Day and Night Camera, Dome

Cameras and Bullet Cameras.

A security camera system can keep an eye on the employer’s cash register,

employees’ performance or root out the suspected employee fraud and

customer’s action in whole day. However, the purpose of installing the

security camera in the restaurants is to monitor and prevent the business

premises for theft and other forms of criminal activities such as robberies,

burglaries and vandalism cases. A good security system can increase

employer efficiency, enhance the safety of his or her customers and staff

and reduce theft losses. The employers also can keep an eye on their

business from any where they are located by using the computers through

Internet connection.

a) Day and Night Camera

Day and Night Camera is a form of Bullet Camera with Infrared 3.5MM lens

but more specifically and suitable use in Indoor and Outdoor for 24 hours.

The camera will deliver quality video in day time and well lit night time

scenarios and the 3.5MM lens delivers the best video for up close viewing and

distant viewing of up to 100 feet.

b) Dome Camera

Dome Camera is a more decorative camera for indoor applications.

Some dome cameras are available with a smoked lens so customers or the

public have difficulty noticing where the camera lens is pointing.

Dome cameras are also available for a day night application that will provide

viewing in low lit situations of up to 30 feet.

c) Bullet Camera

Bullet Cameras are more of a bullet type camera that provide all of the same

features as a dome camera but the public can see where the camera is pointing.

The Day Night Camera is a bullet camera with Infrared LEDs installed.

http://surveillancecamerasystems.com/infrared_cameras.htm%00%E5%A1%B9%EF%92%81%E1%B4%BB%E4%A1%BF%E2%B2%AF%E5%B6%82%E8%97%84%E6%8C%A7%00%00%EA%AE%A5

http://surveillancecamerasystems.com/dome-cameras.htm%00%E5%A1%B9%EF%92%81%E1%B4%BB%E4%A1%BF%E2%B2%AF%E5%B6%82%E8%97%84%E6%8C%A7%00%00%EA%AE%A5

http://specosecurity.surveillancecamerasystems.com/images/CVC-635CRL%5B1%5D.JPG%00%E5%A1%B9%EF%92%81%E1%B4%BB%E4%A1%BF%E2%B2%AF%E5%B6%82%E8%97%84%E6%8C%A7%00%00%EA%AE%A5

Camera system Monitors

Monitors are available in many different types such as CRT monitors and

LCD flat monitors. The small CRT and LCD flat monitor is a monitor that would

work well on small camera system of up to 4 cameras. However, most of the

restaurant with use the large LCD flat monitor because its not only can monitor on

camera systems with 5 or more cameras but also is less weight and thin.

These are some of the examples of Camera system Monitors:

Small 14" CRT Monitors Large 21" CRT Monitors

Small 14" LCD Monitors Large 19" LCD Monitors

http://surveillancecamerasystems.com/images/monitors/ktl-21_crt.jpg%00%E5%A1%B9%EF%92%81%E1%B4%BB%E4%A1%BF%E2%B2%AF%E5%B6%82%E8%97%84%E6%8C%A7%00%00%EA%AE%A5

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http://surveillancecamerasystems.com/images/monitors/ktl-19_monitor.jpg%00%E5%A1%B9%EF%92%81%E1%B4%BB%E4%A1%BF%E2%B2%AF%E5%B6%82%E8%97%84%E6%8C%A7%00%00%EA%AE%A5

2. Fingerprint Server

Fingerprint Server or sometimes called Fingerprint ID Reader is a fingerprint

security that using biometric security system which enables users to control exactly

who has access to their POS system without any compromises and limits which

employees can access the POS terminal. Unlike PIN codes that can be read over

someone's shoulder or magnetic swipe cards that can be forgotten by employees,

stolen, or lost, this fingerprint security system read thumbprints and ensure the right

employees can log on which also can prevent anyone from impersonating.

In addition, Fingerprint Server is easy to setup. After setup, the employer has

to make each of his or her employees go to the fingerprint server computer and

register their fingerprints. This process usually takes less than 1 minute to complete.

This system is much easy and faster to use and log on into POS terminal without any

additional steps.

Users have to let the Fingerprint Server to read their fingerprints before they can access to certain data and information. Fingerprint Server will analysis the fingerprint whether it is match or not to

the fingerprint from itself database.

3. Username and Password Protection

A user name or sometimes called user ID (identification) is a unique

combination of characters, such as letters of the alphabet or numbers that identifies

one specific user. On the other hand, a password is a private combination of

characters associated with the user name that allows access to certain computer

resources.

In order to access certain data or information that located inside the POS

terminal such as employees’ personal information (monthly salary information), daily

sales and monthly sales report, POS terminal will require user (employer or manager)

to enter their password and user name before they can access certain data and

information. This is to prevent an unauthorised access. For example, an employee

views the daily sales report or confidential information of company without employer

or manager permission.

Besides, POS terminal also request employees to set and enter their user name

follow with their password before they can operating and use any function of POS

terminal. This is to ensure that none of the outside people which most properly are

customers using the system.

Employees have to enter their number (as a password) first before they can use any functions of POS

system.

Managers have to enter their number (as a password) first before

they can access into Manager.

4. Antivirus Program

The manager of the restaurant usually will send the business report such as

sales report to the main campus of restaurant through the network at the certain time.

POS computers will have a change to get infected by a virus, worm or Trojan horse.

Sometimes it can even cause the loss of confidential and important information of

restaurant.

To prevent this situation, the manager usually will install an antivirus program

for their POS systems. The antivirus program protect POS computer against viruses

by identifying through virus signature and removing any computer viruses found in

memory, on storage media, or on incoming files.

Antivirus program will scan out the total threats detected in the computer and help user to delete it

as well.

User should update the antivirus program’s

signature files regularly to give the maximize

protection for their POS systems.

EthicalMoral guidelines that govern the use protect of computers and information systems.

Copyright

A copyright guard any touchable form of expression and it gives authors and artists

special right to copy publish and sell their materials. Apart from that, e.g. in orders to

install POS System into computer, users have to make sure that the software installer

is copyrighted material to avoid any vibrancy cases or others.

Example of uses for employer and employee

To make sure that the employees use the POS system in the proper way, employer has

the responsibility to guidance them of how to use the system and which things they

should or shouldn’t do. E.g. there are some example of employers may distribute to

employees E.g. Employees can’t use other POS system function that can only use by

employer such as viewing daily sales report.

Privacy

Privacy of the point of sale restaurant is policies regarding customer personal

identification details such as name address or contact number .E.g. cookies use to spy

the visitor to prevent from the unethical work and to protect a person data store in

secure place in the website and ensure customer personal information handled in a

safe and responsible manner. In additional privacy also about how the information

being used, what is the information colleted, who is collecting the information, which

will access to my information, how do we protect the information. How do you update

or correct the personal ID information, how do you communicate your contact

preferences

Back-up Systems

Explanation of what is Backup

Backup is to create copies of important files to protect yourself against cashes

and data loss. Snap backup also is the best backup and archive your valuable

data.

Type of Backup

Cold Backup

Offline or cold backups are performed when the database is completely

shutdown

Hot Backup

An online backup or hot backup is also referred to as ARCHIVE LOG backup.

An online backup can be done when the database is running in ARCHIVE

LOG mode and the database is open.

Current Problems

Selvan

What is the problem that the restaurants data faced?

› Data is an information system that transforms the valuable data into useful

functions or system. Data also can be stolen e.g. can use to negative usage

and the privacy of the system which currently in use in company maybe

can give easily pass around and the company will be in trouble of the

privacy is unsecured ready.

How to overcome the problems?

› We should have copies for each data files, which it’s called as backup

system. Backup is to create copies of important files and to protect as the

future references or record.

Spencer

Not enough strong to store data.

› The manager can’t view the summery report on previous year. They only

can view the report on this few days.

Lots of documentation

› The cash register only can memory few days information. There are not

enough for a company or restaurant to review previous data. Thus, they

have to use lots of document to keep their data and information.

Function less

› The cash register machine only can make payment and view the whole day

summery report, no other function.

Less character to use

› The cash register machine only can use by the casher and manager.

Hard to use

› For the cash register, there are many buttons on the machine. In addition,

every single button has own function and meaning. Thus, there are only

casher know how to use the machine.

Muraly

Increases Work

› E.g. Cash register machine is running user manually like entering the code

and billing system use the receipt, which we still have to write the

report using hand and give more work

Makes work not prefect

› E.g. Cash register machine do not have software inside however the

machine running on user command button and technical support provide

by the user code and makes work not prefect and more mistakes is occur

when operation in peak time

Not friendly user

› E.g., Staff using the cash register machine have to learn how to use for a

long time and even the staff is experienced sometimes they also can make

simple mistakes like calculate the customer bill wrongly, And the machine

just will follow the command, not going to give alert or avoid from the bill

to customer.

Easily effected by the natural environment

› E.g., sensitive with dusty temperatures and have to maintenance monthly

to prevent any damages or problem occur when operation

Easily can be confused and low capacity.

› E.g., the arrangement of the keypad in machine is confusing. Easily makes

staff to mistakes. Have to setup all the basic operation and re-print the

report every day to save the capacity.

Chung Jie

Duplicate Work

› Sometimes, after the waiters take the order manually, he/she have to

rewrite the order again and send to cashier for key-in the items. At the

same time the waiter will also copy the same order again to send it to the

kitchen. This make the waiter do more work and slow down the process.

Low Quality of User Interface

› The quality of user interface of cash register is low because it doesn’t

provide more option or function on the screen which can be make user

more easy and comfortable to use and monitor the machine.

Inaccurate Information and Cause Wrong Order

› When the handwriting form of order isn’t write in clearly, it can lead to

cashier to key-in the inaccurate information and cause the kitchen or bar

do the wrong order.

Lack of Management System

› The cash register system actually didn’t provide much function that can

help the employers to manage, keep data and information for their

restaurant such as employees’ information and customers’ record.

Solution and Recommendations

Selvan

What is the problem that data point-of-sale (POS) face?

› Processing timing is one of the problems that the data progress faces.

How does the backup system function?

› Backup system function with save the document in other file, like battery

or floppy discs.

What backup system that the restaurant point-of-sale using?

› Type of backup system that they using is battery, floppy discs, or other

hardware.

Spencer

Hard disc Strong

› The POS System server have a lot of memory and strong from the server

computer. Thus, the computer can store lot of data and information.

Paper less

› For the cash register, there are only store few days information and record.

The manager has to waste paper and space to store the previous record, but

the POS server computer have enough strong to store data and

information.

More function

› For the POS system, there have lots of function to use. For example, the

POS system can direct order, payment, analyses and summery report.

Can use by many character

› For the POS system, there are cover all the people to use the system for the

business. For instance, the POS system can direct order by waiter and

direct send to the kitchen and bartender.

More easy to use

› The POS systems not like cash register lots of button. The user can direct

touch screen to make payment and order. Any user can easy to manage the

system.

Muraly

Finally, on my own observation I am recommend pos system need to use in

the big chain of the restaurant because the pos system will help the management to

keep in track about old or latest record and systematically arrange the task help the

employees the calculation of closing shift can be done easily and effectively without

any mistakes.

Chung Jie

Speed up the Process

Friendly User Interface

› Compare to cash register, POS system provide more friendly user interface

which make user more easily and comfortable to use and monitor the

system. Moreover, the screen of POS’s Monitor is much bigger than the

Display Operator of cash register.

› The user interface of POS system has more function and option than cash

register that make user more easily to use it.

More Management System

› POS system provides more functions that can help the employer to

manage, keep data and information for their restaurant and future use such

as employees’ information and customers’ record.

› POS system provides more management system such as Employee

Information, Customer Information, Stock Locations and others.

› By using restaurant POS system, user doesn’t have to rewrite the order

for two times. They just need to send the order that has taken to cashier

for key-in. Once the cashier gives the command to POS system, the

order automatically will send to the kitchen through the kitchen printer

in a computer-type form.

› The order is printed out through Kitchen Printer which located at

kitchen through command from cashier.

Reduce Mistakes and Changes of Causing Wrong Order.

› Rather than send a handwriting form of order to kitchen, POS system

send a Kitchen Order Ticket (KOT) to kitchen through Kitchen Printer.

KOT is a form of computer-type paper in small size which contain of

food name, quantity of food, code of ticket and number of table. By

using this way, it can reduce the changes of cook/chief to do the wrong

order because the orders are written down in more clearly, organized

and more proper way.

Conclusion

From the research by restaurant point-of-sale (POS) system, we can know and

get more knowledge about new POS restaurant system and old POS restaurant

system. We are trained to work effectively as part of team, interacting with users

developing specification and documents developing prototypes and improve our

presentation skills. We also interview the staff from the restaurant and get their

opinion. It was really useful to us to success this project. Finally, I would like to wish

a grateful thanks to everyone who helps us from beginning until now to success our

project. Thank you.

Work Breakdown Structure (WBS)Name Task/ Description/ Responsibility SignatureSpencer Combine**

Cover PageTable of ContentsAssessment WeightingsCitation and References

Chung Jie Abstract Muraly IntroductionSelvan ConclusionSpencer Work Breakdown Structure (WBS)

Muraly Minutes of mandatory meetingsWeekly Report

Main Body**Information Systems(Old and New Version)

Selvan Data/ InformationSpencer HardwareMuraly SoftwareSpencer PeopleChung Jie Procedures

(New Version)Chung Jie Computer SecuritySpencer EthicalMuraly PrivacySelvan Back-up

Interview**Current Problems (Old Version)

SelvanSpencerMuralyChung Jie

Solution & Recommendation(New Version)

Selvan

SpencerMuralyChung Jie

Presentation and Slides**Chung Jie Procedures

Computer SecurityCurrent ProblemsSolution & Recommendation

Muraly SoftwarePrivacyCurrent ProblemsSolution & Recommendation

Spencer Hardware & PeopleEthicalCurrent ProblemsSolution & Recommendation

Selvan Data/ InformationBack-upCurrent ProblemsSolution & Recommendation

Citation and ReferencesPicture Taken From:

URL

(http://www.casio4business.com/sa/products/te7000s/images/te8000_reciept.jpg)

Picture Taken From:

URL

(http://www.21stcenturybusiness.com.au/images/sa/products/images/te100_5.jpg)

Picture Taken From:

URL (http://www.casio4business.com/sa/products/te8500f/images/te8500f.jpg)

Picture Taken From:

URL (http://www.internationalpointofsale.com/store/images/te-8500f_xlarge.jpg)

Picture and Information From:

URL (http//www.restaurantplus.com)

Picture Taken From:

URL (https://www.vivesystems.com)

Picture Taken From:

URL (http://www.internationalpointofsale.com/store/images/te-8500f_xlarge.jpg)

Picture Taken Form:

URL (http://www.cnet.com/i/hlp/PC-Protect-Fig-1.gif)

Picture Taken Form:

URL (http://www.geekgirls.com/images/securebasics03.jpg)

Picture Taken Form:

URL (http://www.bitpipe.com/tlist/POS.html)

Picture Taken Form:

URL (http://www.posmatic.com/point-of-sale/what-is-point-of-sale.php#top).

Picture Taken Form:

URL (http://www.nationmaster.com/encyclopedia/Point-of-sale

POS_communication_command_protocols)

Picture Taken Form:

URL (http://www.buyerzone.com/restaurant software)

http://www.nationmaster.com/encyclopedia/Point-of-sale%20POS_communication_command_protocols

http://www.nationmaster.com/encyclopedia/Point-of-sale%20POS_communication_command_protocols

http://www.posmatic.com/point-of-sale/what-is-point-of-sale.php#top

http://www.bitpipe.com/tlist/POS.html

Information Reference From:

URL (http://www.casio4business.com)


URL (Reference: https://www.vivesystems.com/security-video-camera-systems.htm)


URL ( http://posequipment.net/aldelo_fingerprint_security.html )


URL (http://www.techstore.ie/Point-of-Sale-Systems/images/Point-of-sale-

systems.gif)


Shelly, G.B., Cashman, T.J. and Vermaat, M.E., (2008) Discovering Computer

2009, Thomson Learning, United State American.

Information Taken From:

URL ( http://pages.ebay.com/buy/guides/point-of-sale-pos-system-buying-guide )


URL (http://www.restaurantplus.com/restaurantplus-products.htm)


Bibliography (from book)

D.S.Malik, (2002).C++ programming: From Problem Analysis to Program

Design, Unites States, Course Technology, a division Thomas Learning, Inc

http://www.restaurantplus.com/restaurantplus-products.htm

http://pages.ebay.com/buy/guides/point-of-sale-pos-system-buying-guide

http://www.techstore.ie/Point-of-Sale-Systems/images/Point-of-sale-systems.gif

http://www.techstore.ie/Point-of-Sale-Systems/images/Point-of-sale-systems.gif

http://posequipment.net/aldelo_fingerprint_security.html

Minutes of Mandatory Meetings & Weekly ReportsMinutes of Mandatory

Meeting

Week: Week 4

Date: 17/11/2008 (Monday)

Time: 12.05p.m. – 12.40p.m.

Place: 2nd Floor Wi-Fi room

Attendant: Spencer Lee, Chung Jie, Muraly, Selvan

We are discussing about the final list of “Information Systems” component

modern system.

Checking IS Schedule on week 4 and verify it.

Because of the observing and some wrong analysis when research problem we

face this week, our group unable to finish the task as our plan.

We plan to give the best effort and finish all the IS part on this Thursday.

We decide to pass up our IS part at 21/11/2008(Friday), for proper check with

our lecture Ms.Intan.

Prepared by,

Muraly

Minutes of Mandatory

Meeting

Week: Week 5

Date: 19/11/2008 (Wednesday)

Time: 5.40p.m. – 6.20p.m.

Venue Computer Lab


We collect all the IS part task from group members on the meeting.

We are discussing about the Assignment Schedule Time Table and how to

design it.

We discussing about the person in charge on modern part of IS.

Updated the new task collect from group members from their own IS topic.

Prepared by,

Muraly


Meeting

Week: Week 6


Time: 12.00p.m. – 12.35p.m.


Last week, we faced some problem from but we manage to solve it by

direction lecturer regarding of Restaurant POS system.

Ms. Intan recommended us to change our direction, she suggested us to

interview the manual POS system and come out with some diagram.

Today, we decide our new plan and schedule.

We are discussing about, the interview question and collecting some point

from the arguing.

We are planning to find out the restaurant need to interview.

We also going to finish research of all” IS” part in modern system on these

two weeks.

We estimate to get the interview permission letter by administration

department on next week.

Planning the WBS.

Group discussion to interview Ms. Intan for obtains more details about our

topic “restaurant pos system”.

Prepared by,

Muraly


Meeting

Week: Week 7


Time: 1.15p.m. –2.15p.m.


This week we submit our interview question with Ms Intan.

After last week planning our group members still searching for the manual

restaurant to interview.

Re-planning our scheduled program because is not exactly going on as our

plan we suffer with some technical and transport problem.

This week we do some modification in our assignment.

Group discussing regarding about interview question.

Redoing our group WBS and assignment again.

Prepared by,

Muraly


Meeting

Week: Week 10


Time: 2.00p.m. –3.30p.m.


Collect restaurant old system task from the group members.

This week rearrange the schedule and discuss about current problem in pos

system.

Went for interview in one of the restaurant in Kepong, Kuala Lumpur.

Re- doing the five main components of old restaurant system because of we

are not satisfy with the analysis have been made by our group before.

Discussing how to arrange procedure for the old restaurant system.

Design and a bit adjustment on our assignment and presentation slides

Redoing our group WBS and assignment again.

Prepared by,

Muraly


Meeting

Week: Week 11

Date: 15/01/09 (Thursday)

Time: 3.00p.m. –4.00p.m.


Double re-check the entire individual task and the overall group assignment.

Discuss Individual contribution in assignment on their individual part and

balance it.

Re-arrange the interview question

Done the procedure for old restaurant system and re-doing the five main

components is complete.

Arrange the WBS and finish the problem in current system which was pending

when in discussion last week.

Prepared by,

Muraly


Meeting

Week: Week 12

Date: 23/01/09 (Friday)

Time: 4.00p.m. –5.30p.m.


Compile all the individual part assignment in one document.

Modified the setting and layouts of the document.

Re-arrange WBS for the last time.

Design the cover page and going to finish report structure.

Prepared by,

Muraly

Appendices

Information System (Old Version)

Data/ Information

Old Restaurant point-of-sale (POS) System

Screen

Bills

Control Keys

Hardware

Customers Display

Built In Printer

Display Operator Colour LCD

Multipurpose key

Keyboard & Menu SheetExternal Drawer

Hardware and Functions

Hardware FunctionsCustomers Display To display the total prices to customers.

Display Operator Colour LCD To display the Operator and System out put.The Operator display unit can be adjusted to fit your best readable angle

Built In Printer The machine has built in printer; we no need to plug-in other external receipt printer.

Multipurpose key These keys are possible to customize of its functionality as well as slide-in template to identify each functions.

Keyboard & Menu Sheet These Keyboards have 153s buttons and Manu Sheet.

External Drawer On these machines, there is no built in drawer. So, we have to extra add on an external drawer.

Storage Device On these machines, there are support extra storage device CF Card.The CF (Compact Flash Card) interface is equipped as standard for data back up and restore

Software

Cash register machine is the old system are in use in the restaurant before,

which the system didn’t run with software, where by the operating are using manually

E.g. the machine will follow the user command , only with user can run the machine.

People

Direct User

Manager This register cash machine can show summary report to the Manager

but can’t show preview years report. It is because the strong device not

enough space.

Casher This machine easy to collect and change money by Casher.

Indirect User

Customers The Customers are indirect using the register cash machine to make

payment.

Indirect UserCustomers

Direct UserManagerCashier

Register Cash Machine

(Old Version)

Procedures

The following diagram shows the general procedure of using the cash register. It is

mainly divided in three parts which is BEFORE business hour, DURING business

hour and AFTER business hour.

BEFORE business hour1. Turn on the cash register.

2. Check and make sure there is enough paper left on the roll.

3. Check the date and time whether it is correct or not.

DURING business hour1. Receive orders, send the orders and key

in the items 2.Print receipt and received payment from

customer

AFTER business hour1.Print the daily sales reset report

2.Count the money from the external cash drawer.

3.Take the cash and journal to home.

Before business hour

1. Turn on the cash register

To turn on the cash register, these are the steps that you should follow.

Note:

** There are total of five mode key in the cash register which is DISP ON/OFF

(Display on/off key), REG MODE (Register mode key), X/Z MODE(X/Z mode key)

and PGM MODE (Program mode key). All of them are located at the top-right of the

keyboard.

2. Check makes sure there is enough paper left on the roll

In order to put or change the roll paper inside the cash register, these are the steps and

ways that should follow.

Step 1: Check and make sure that the cash register is plugged in

securely.

Step 2: Press the DISP ON/OFF **key or button which is

located at the top-right of the keyboard of machine.

Step 1: Remove the printer cover.

Step 3: Make sure that the paper is being feed from the bottom of the roll and lower the roll into the space behind

the printer.

Step 2: Open the platen arm.

Step 4: Put the leading end of the paper over the printer.

Step 5: Close the platen arm slowly until it locks steadily.

3. Check the date and time whether it is correct or not.

To check the date and time

To change or set the date and time

Step 1: Make sure that the register is in the Register Mode, if not, press REG

MODE key.

Step 2: Press X key which is located at the keyboard, the date and time will display

automatically on the screen.

Step 1: Press PGM

MODE key to

display the setting of

date and time on the

screen.

Step 2: Entering the

current date in six

digits (year, month,

day), and the current

time in four digits

(hour, minute).Step 3: Press X key

at the keyboard.

DURING business hour

1. Receive orders, send the orders and key in the items

Receive and send the order

To key in the items

Step 1: The waiter will mark down the order from customer in a small size

paper manually. Step 2: The waiter will send the order to the

cashier to key in the items. At the same time the waiter will also copy the same order again to send

it to the kitchen.

Step 3: Kitchen people receive the order and start doing their things.

Step 2: Press CUS NUM at the left-hand side of keyboard

(customer number key) button.

Step 1: Turn to the Register mode by pressing the REG

MODE key.

Step 3: Select a number code for each customer by

using the number keys. The code must be selected

within 1~100.

Step 4: Press YES button at the left-hand side of the

keyboard.

Step 5: Key in the number code of each item by using

the number keys.

Step 6: Once finish, press YES button again. The data

will automatically save inside the cash register.

.Print receipt and received payment from customer.

The receipt is printed out two times for each business. First receipt is printed out and

keeps by company for feature use. Another receipt is printed out automatically when

receive payment from customer and it will go for customer.

To print the receipt

Step 1: Press the RECEIPT button which located at the top-

left of the keyboard.

Step 2: Select the code of customer on which customer’s receipt that you want

to print by using number key. Once finish, press YES button.

Step 3: Press YES button again after confirm the information of the receipt.

Step 4: The receipt is printed out from the printer.

This is the example of Receipt that printed out from the printer of cash register.

To received payment from customer (Cash)

AFTER business hour

1. Print the daily sales reset report

Daily sales reset report is a report that shows daily sales totals. The following steps

show how to print the report out.

Step 1: Once receive the cash from customer, press

CA/AMT TEND button.Step 2: Select the code of

customer who is paying by using number key. Then, press YES

button.

Step 3: After confirm the information and the total, press YES button again.

Step 4: Key in the amount that the customer paid and press

YES button.

Step 5: The external cash drawer will open automatically and the screen will display the amount of balance. Another

receipt from customer is printed out

Step 1: Press X/Z MODE button at the top-left of the keyboard.

Step 2: Select the option of “Daily Report” that show on the screen by using up and down arrow key and press YES button.

Step 3: Select the option of “Print” that show on the screen by using up and down key and

press YES button.

Step 4: The report is printed out from the printer.

2. Count the money from the external cash drawer.

With the purpose of confirm the daily sales total is correct, the owner of the company

has to count the money from the external cash drawer everyday after business hour.

To ensure that the amount is correct, the result of the daily sales total that counted by

owner must be the same as the daily sales total that recorded inside cash register

system.

3. Unfilled the external cash drawer and leave it open.

To make it more safety, the owner usually will take all of the money and record back

to home and bring certain amount of money back to company next day morning.

This is the example of daily sales reset report that printed out from printer of cash register.

The following diagram shows some buttons and keys that often use by the cashier and

owner of the company to operate the cash register.

RECEIPT FEED button

Number keys

CA/AMT TEND button

X key

Down arrow key

Up arrow key

RECETPT button

The five mode keys that located at top-right of the keyboard.

Interview Questions

Before Using POS Systems

Question: Mr XXX, can you roughly tell us about what kind of activities that

you usually do in the restaurant for a whole day?

Answer: Firstly, we open the shop, followed by turn on the cash register. Of

course, we also need to confirm there is enough paper left on the roll

and check the date and time that set inside the machine is correct or

not. During business, we receive orders, send orders, key in items,

print receipt and received payment from customer. At night, for safety,

I will print out the daily sales reset report and count the money from

the external cash drawer.

Question: Which model of cash register are you using now?

Answer: Casio TE-8500F, if I’m not mistake.

Question: Do you perform any security system in your restaurant?

Answer: I didn’t think so. But we always lock the external drawer and collect all

the cash back to home after business.

Question: Can you tell me about any disadvantage of this machine when you

use any of the function?

Answer: Well, our waiters have to write two times for the order manually

because the cash register can’t order directly to the kitchen. This make

us do more work and slow down the process. Moreover, the screen

doesn’t provide a good interface. Because of the order is in

handwriting form, sometimes it didn’t write clearly and make us

confusions between cashier and kitchen. Besides, there is not enough

function that I can use to daily sales report.

Question: What is your opinion about this system (Restaurant POS System)?

Answer: Erm, I’m not sure what is POS system, but I think it is a new system

for our restaurant.

Question: The POS system is a new version system to replace the cash

register. It will increase the speed of order, payment, summery

report and more users friendly from the POS system. And there

are a lot of functions to improve your business. Do you want to

change the POS system to improve your business?

Answer: If the POS system can help me a lot from the business. Why not? But I

need some time to learn how to use it and change the POS system from

my restaurant.

Question: Ok Sir, We hope you can improve your business when you are

change the POS Systems. And thank you Sir to answer our

question.

Answer: You are welcome.

After Using the POS Systems

Question: Sir, your business is more improve than before. Is that you change

the POS systems help you a lot?

Answer: Yes, sure! The POS systems help me a lot form the business. We earn

more after change the POS system. It helps me a lot.

Question: How does the system help you?

Answer: Well, It provide good interface than cash register and it’s more

functions to use. The important thing is, it can send the order to the

kitchen automatically after order from the system, we no need to write

down or rewrite again. The order is written by the computer so it’s

look more clearly and organised. In addition, there are more user

friendly than before. All of my staffs can use the POS system for the

business. And it helps me a lot for security and manages the staffs.

Question: How does the POS system help you a lot to manage the staffs?

Answer: Well, for every single POS station have 2 CCTV. It is difference than

before I was using the cash register. When the staff keys in items. The

system wills automatic show the items in CCTV. It is more clearly than

before whether the staff chatted or not.

Question: Sir, I think we recommend a good way to improve your business.

Thanks a lot to answer our questions.

Answer: I also have to thanks a lot for you all gays to recommend me to use the

POS system.

Interview Pictures

The Outdoor of Friends Café

POS Station of Friends Cafe

The Staffs of Friends Cafe

The Logo of Friends Cafe

Interview Latter

IS Assignment Schedule Planning

Documents

Restaurant POS System