Resume ClipBullets™ - Template.net · Web viewCareer Worksheet for FLIGHT ATTENDANT POSITIONS Congratulations! You have made the first, most important step towards advancing your

Career Worksheetfor

FLIGHT ATTENDANT POSITIONS

Congratulations! You have made the first, most important step towards advancing your career. The worksheet you are about to complete is a profession-specific assessment tool, which covers all of your skills, employment, responsibilities, and achievements. In order to serve you best, each answer must be completed thoroughly. This worksheet will also help prepare you for upcoming interviews.

Sample Position Titles Air Transportation Supervisor Cabin Service Director Cabin Service PurserCharter Flight Attendant Chief Flight Attendant Communications CoordinatorContract / Freelance Flight Attendant Corporate Cabin Attendant Corporate Flight AttendantCorporate Flight Attendant Instructor Corporate In-flight Coordinator Director of In-flight CateringExecutive Flight Attendant Flight Attendant Flight Attendant InstructorFlight Attendant Recruiter Flight Service Manager Head Flight AttendantIn-flight Manager In-flight Supervisor International Crew LiaisonInternational Flight Attendant Lead Flight Attendant On-Board Leader Purser Flight Attendant Senior Cabin Purser Senior Flight AttendantOther Related Positions

Instructions1. Complete all answers thoroughly. Form fields allow unlimited information. If a question is not relevant, type “N/A”.2. Please use upper and lower case as appropriate, and do not use abbreviations.3. When complete, save a copy of your completed worksheet to your hard drive, and e-mail it back to us.

Personal InformationName: E-Mail Address: Street Address: Town, State, Zip: Home Phone: Business Phone (if okay to call): Cellular Phone: Fax: Last Position Title: Position(s) Sought: Most Recent Salary: $ Salary You are Seeking: $

Employment InformationList your current and former jobs starting with the most recent. (You will use the respective job numbers later.) Then list the primary functions you performed at each of those positions.

JobNo. Position Title

Company, City, State Type of Firm

Start Date/Year

End Date/Year

1

Primary Job Functions:

2


3


4


5 Primary Job Functions:

© 2006 Creative Image Builders. Duplication prohibited.1

Insert YourCompanyLogo Here

COMPANY NAMEStreet Address, Town, State, Zip

Phone: ____________ • Fax: ____________ E-mail: _____________________

Website: _____________________

Flight Attendant Certifications and TrainingCheck off all of the Flight Attendant training and/or certifications you have received.


Your Flight Attendant License #: FAR Part: 91 91K 121 125 135 142 Guidelines

FLIGHT ATTENDANT CERTIFICATIONS & TRAINING Aircare CPR Aircare Emergency Procedures (Recurrent) Aircraft and Service Hygiene Aircrew Combative Training (ACT) Aircrew Member Emergency Aircrew Combat Training (Anti-terrorism) Automatic External Defibrillator (AED) Aviation Medicine Basic Life Support Basic Water Survival Blood-borne Pathogens Cabin Safety & Service Training Cardiopulmonary Resuscitation (CPR) Close Quarters Combat and Self Defense Commercial Flight Safety Conflict Management Conversion Course Corporate Aircraft Familiarization Corporate Aviation Indoctrination Corporate Cabin Attendant Certified Corporate Flight Attendant Training Corporate Flight Solutions Corporate Specific Emergency Procedures Evacuation Crewmember Emergency Crew Resource Management (CRM) Culinary Training Decompression Equipment and Procedures Demand Oxygen / Smoke Mask Diplomatic / Presidential Security Clearance Ditching / Wet Drills Emergency Evacuation Equipment and Procedures Emergency Medical Training (EMT) Emergency Procedural Training (EPT) Emergency Procedures Recurrent Training Evacuation and Water Ditching Dangerous Goods FAA Second Class Medical Certificate Federal Aviation Rules and Regulations (FARs) Fire Pit First Aid Flight Attendant Initial Training Flight Attendant Qualification Flight Attendant Recurrent Training Flight Crew Protocol Flight Safety Food Handling and Protection Food Service Food & Wine Paring Training Galley Safety and Service General Emergency Halon / Water Extinguishers Hazardous Materials Identification Hazardous Materials Transporting Initial Crewmember In-flight Emergencies and Illness In-flight Excellence Emergency In-flight Fire Fighting Procedures In-Flight Security and Safety Procedures In-Flight Service International Training Jet Aviation Crew Member Land & Water Survival Life Vest Passenger Comforts Medaire & Cardiac Defibrillator Parachute Jump Training Passenger Handling and Safety Instruction Private Aircraft Service Raft Survival Equipment Recurrent Safety Safe Staff Food Handling Service and Etiquette Serving It Right – Management and Service Standard Recurrent Certification Travel & Tourism Certificate Unusual Situations & Anti-Terrorism Procedures Wet/Dry Ditching Other:


Areas of Expertise (Keywords)Place one “X” before all areas of expertise in which you are knowledgeable. Place “XX” before all areas in which you are highly proficient and they directly target your profession.

FLIGHT ATTENDANT EXPERTISE

Agriculture Requirements Aircraft Cabin Upkeep Aircraft Equipment & Supplies Monitoring Aircraft Systems & Components Airport Operations Airport Safety Inspections Aviation Communications Aviation Medicine Aviation Terminology Basic Life Support Bilingual Translating Boarding & Cabin Compliance Boarding & Deplaning Announcements Business Protocol Chemical Storage Safety & Precautions Cabin & Galley Quality Control Cabin Maintenance Cabin Management Cabin Protocol Cardio Pulmonary Resuscitation (CPR) Charter Aircraft Scheduling and Dispatching Checkrides & Service Guidelines Instruction Cockpit Crew Collaboration Commissary Items Purchasing Concierge Duties Conflict Management Corporate Flight Attendant Instruction Corporate Travel Creative Culinary Cuisine Application Crew Briefing Crew Coordination & Supervision Crew Immigration & Customs Crew Member Duties Coordination Crew Resource Management (CRM) Culinary Expertise Culture Awareness & Differences Customs & Immigration Paperwork Customs Requirements Deadheading Dignitaries & Celebrities Documentation & Record Keeping Domestic Flights Duty Free & Liquor Sales Duty Free & Liquor Opening & Closing Inventory Efficiency Programs Development Executive Flights FAA Regulatory Compliance FBI Fingerprinting for Aviation Security Clearance Federal Aviation Regulations (FARs) Compliance Federal Regulations for Airports & Aviation Facilities Fine Wine and Spirits Specialist First Aid Flight Attendant Manual Development Flight Attendant Supervision Flight Attendant Training Flight & Flight Crew Paperwork Flight Reports Flow of Cabin Service Direction & Monitoring Food & Beverage Service Food Etiquette Galley & Cabin Organization Ground Duties & Support Ground Transportation Coordination In-flight Announcements In-flight Meal Selection & Catering In-flight Policies & Procedures Interior Layout & Galley Design Interior Set-ups Inventory Monitoring Lodging & Entertainment Arrangements Meal Arrangement, Selection & Preparation Military / Government Flights Money Translation & Exchanges Monthly Flight Schedule Paperwork Movie Headset Accountability Network of Service Providers Ordering of First Class Catering Out-of-town Crew Accommodations Reservations PARS & SABRE Computer Systems Preflight Aircraft Preparation Preflight Catering Checks Preflight Departure & Arrival Announcing Preflight, In-flight and Postflight Duties Presidential Clearance Productivity Increases Purchasing of Aircraft Supplies Professional Industry Alliances Relaying of Vital Information to Flight Crew Reservations Smooth Flight Operations Staff & Passenger Communication State & Federal Regulations Compliance Stocking Aircraft Strategic Planning Valid Passport Other:

INTERNATIONAL FLIGHTS© 2006 Creative Image Builders. Duplication prohibited.4

Diverse International Travel International Business Culture International Communications International Customs International First Class Gourmet Cuisine, Catering, Meal Service & Menus International Flights International Flagship Dining International Flagship Service Instruction International Flight Operations & Procedures Other:

AIRCRAFT & PASSENGER SAFETY & SECURITY

Aircraft & Baggage Security Aircraft Interior Safety Checks Airline Safety Baggage Supervision and Compliance Cabin Safety & Security Checks Dangerous Goods Procedures Flight & Safety Regulations Flight Safety Procedures Hazardous Materials Handling Immigration Requirements In-flight Security Procedures Inventory Control of Aircraft Assets Luggage Regulations Medevacs Metal Detectors Portable Emergency Equipment Safety Checks Safe Food Handling Surveillance

EMERGENCY PROCEDURES

Crash Landing Procedures Demand Oxygen / Smoke Mask Emergency Crew Coordination Direction Emergency Equipment Checks Emergency Equipment Operation Emergency Evacuation Procedures Emergency Landing Announcements Emergency Medical Aid Emergency Procedure Training Instruction Emergency Situation Handling Explosive Traces Detectors Fire Fighting Halon & Water Extinguisher Use Hijacking Procedures In-flight Emergency Handling In-flight Incident Documentation In-flight Medical Emergency Management Land Survival Methods & Procedures Life Support Life Vest Usage Passenger Emergency Situation Assessment Passenger Evacuation Preflight Emergency Equipment Checks Raft Survival Equipment Security Procedures Water Survival Methods & Procedures Wet & Dry Ditching Other:

PASSENGER SERVICE & SATISFACTION

5-star Customer Service Boarding Assistance & Coordination Catering Arrangements Client Protocol, Discretion & Confidentiality Confidentiality Agreements Corporate Aircraft Passenger Service Corporate Flight Attendant Instruction Corporate Groups Service Culinary Creativity for VIP Clientele Customized Floral Arrangements Ordering First Class Cabin Services Fortune 500 Executives & VIPs High End Catering & Event Planning High Profile Client Servicing Hotel Accommodations Meal Preparation Passenger & Crew Customization Passenger Comfort & Assistance Passenger Complaint Resolution Passenger Needs Assessment Passenger Preference Files Passenger Safety Passenger Satisfaction Passenger Manifest Verification Personalized Menu Development Personalized Service Passenger Needs Recognition Royal Cabin Service Service Quality Snack & Beverage Service Special Cabin Decorations Special Needs Passenger Care Special Request Fulfillment Specialized Culinary Service Standard of Excellence & Professional Integrity Strict Client Confidentiality


Tours Booking Uninterrupted Flight Attendant Service VIP & Elite Clientele Servicing Wine Presentation

TYPES OF AIRCRAFT FLOWN – General Advanced Multi-Engine Aircraft Tanks Center Line Thrust Aircraft Commercial Jets Fixed-Wing Aircraft Flight Development Aircraft Helicopters Land / Instrument Military Fighter Jets Missiles Multi-Engine Aircraft Narrow Body Propeller-driven Airplanes Rotary-Wing Aircraft Simulator Single Engine Aircraft Spacecrafts Turbine Aircraft Twin Engine Aircraft Twin Engine Cabin Class Aircraft Wide Body Other:

TYPES OF AIRCRAFT FLOWN – Specific

Airbus 300, 319, 320, 330, 340 ATR-42/72 Avro RJ100 BAC 111 Boeing 700, 707, 727, 737, 747, 757, 767, 777, SP Challenger 600, 601, 604 Citation X CL65, CL601, CL604 Dash7 Daulphin AS-365 Dehavilland DHC-6 Twin Otters Dehavilland DHC-6 Embraer EMB-120, ERJ-145 Falcon 50, 50XP, 900, 900B, 900EX, 2000 Fokker F-28, F28-2000, F-100, MK1000/4000 Galaxy 200 GIV & GV Aircraft G-V, G-IIB Global Express Gulfstream I, II, II-B, III, IV, V, IV-SP Gulfstream 300, 400, 500, 508, S/N 1317, S/N 508 Hawker 700, 800, 800XP Jetstream 31, 32 King KX-170, 175, 155 Lear Jet 55, 25,35 Lockheed JetStar II L10, 11, L-1011 McDonnell Douglas DC-8, 9, 9C, 10, 30, 40, 50, 80 McDonnell Douglas MD-11, MD-80, 83, 88/90, 90 Saab 340, 340B Tristar Twinstar AS-355 Westwind I / 1124 Other:

DOMESTIC AIRLINES FLOWN

AirTran Alaska Allegheny Allegiant Air Aloha Airlines America West American American Eagle ATA Atlantic Coast Atlantic SE Boeing CCAir Champion Air Chautauqua Comair Continental Crystal Airways Delta Executive Jet ExpressJet Freedom Frontier Hawaiian Hooters Air Horizon JetBlue Mesa Mesaba Miami Air Midwest North American Northwest Omni Air Pan Am Piedmont Pinnacle PSA Ryan International Shuttle America Skyway Skywest Southeast Southwest Spirit Sun Country Trans States United US Airways USA3000 World Other:

PERSONAL ATTRIBUTES FOR FLIGHT ATTENDANTS

Accommodating Accurate Adaptable Adventure-seeker Approachable / Nonthreatening Articulate Attentive to Detail Autonomous Calm / Level-headed Caring Challenge Seeker Collaborative Communicative Composure Conflict Management


Coordination Commitment to Excellence Courteous Customer Service Oriented Deadline Conscious Detail-Oriented Diligent Diplomatic / Tactful Dynamic Easy to Get Along With Efficiency-Oriented Energetic / Vital Expeditor Facilitator Flexible / Versatile Friendly Good Listener Helpful Initiative Interpersonal Skills Intuitive Logical Thinker Organized Patient Personable People-Oriented Positive Attitude Problem-Solver Professional Rapport Builder Relationship Building Resilient Responsive Results-Oriented Risk Taker Self-Confident Self-Directed Sense of Humor Sensible Sensitive to Others Service Oriented Sincere Sound Decision-maker Supportive Tackling Challenges Team Oriented Time Manager Trouble-Shooter Trustworthy Understanding Use a Human Touch Well Rounded Willing to Try New Things Work Ethics Work Well Under Pressure Other:


Flight Attendant QuestionsWhen answering the questions below, please refer to the job number you listed under “Employment Information” so we can match your responsibilities and achievements with the appropriate position(s). Answer each question thoroughly. If the question is not applicable, type “N/A.”

1. For what type of airlines have you worked?

Domestic International Express Commuter Charter Economy Business First Class Other:

2. What transferable skills did you bring to this position? (Such as customer service, cash handling, greeting customers or guests, emergency procedures, etc.)

ANSWER:

4. Do you have a current passport? YES NOWhat is the expiration date? United States? Other?

4. What type of aircrafts have you flown? ANSWER:

Are you qualified / certified to fly others? YES NO

If so, which ones?ANSWER:

5. What are your total aircraft hours? ANSWER:

Hours by aircraft: ANSWER: JOB NO.:

6. What airports have you flown in and out of? ANSWER:

What cities / countries?ANSWER: JOB NO.:

7. What is the minimum and maximum number of passengers the aircrafts you have flow accompanied?

Minimum Number: Maximum Number:

© 2006 Creative Image Builders. Duplication prohibited8

8. Are you a member of the National Business Aviation Association or other association? YES NO

If so which association(s)?

9. What countries have you traveled to (professionally and/or personally)? ANSWER: JOB NO.:

10. Have you resided in other countries or states? YES NO If yes, which ones?ANSWER: JOB NO.:

11. Have you had any military flying experience? YES NO If so, explain.ANSWER: JOB NO.:

12. What current immunizations have you had?ANSWER: JOB NO.:

13. Who is your regular passenger base?

Individuals Tourists Corporate Travelers Private Companies VIPs Dignitaries Celebrities Other:

14. In what specific ways do you provide exemplary in-flight cabin service to your passengers? (Such as accommodating special passenger requests, handling special needs passengers, ensuring discretion and passenger confidentiality, etc.)

ANSWER: JOB NO.:

15. In what ways do you ensure the safety and security of all passengers and crewmembers?ANSWER: JOB NO.:

16. What do you do to ensure timely and vital communication between flight deck and cabin?ANSWER: JOB NO.:

17. In what ways do you exhibit passenger discretion, diplomacy and confidentiality (especially during VIP charter flights)? ANSWER: JOB NO.:

18. In what ways do you exhibit outstanding dedication and professionalism?ANSWER: JOB NO.:

19. Do travel internationally or handle VIP charters? YES NO If so, what type of services do you provide?


ANSWER:

Do you prepare individual menus? ANSWER:

Have culinary expertise? ANSWER:

Explain how your skills are set apart from others in this regard.ANSWER: JOB NO.:

20. What other lodging, transportation, and/or other accommodations have you handled for passengers or crewmembers?ANSWER: JOB NO.:

21. How do you maintain professionalism and level-headedness under high-pressure circumstances or emergency situations?ANSWER: JOB NO.:

22. Explain circumstances where you have had to respond quickly and decisively during an emergency. ANSWER:

What was the emergency and result of your efforts?ANSWER: JOB NO.:

23. Have you received letters of commendation from passengers, superiors, or co-workers? YES NO

If so, for what did you receive these commendations?ANSWER: JOB NO.:

24. Have you been selected to provide safety, service and comfort to any prominent national and/or international leaders, dignitaries or celebrities? YES NOANSWER: JOB NO.:

25. What type of executive flight services, if any, have you provided?ANSWER: JOB NO.:

26. Have you trained fellow Flight Attendants? YES NOHow many Flight Attendants have you trained and in what areas?ANSWER: JOB NO.:

27. What type of trips do you make?


ANSWER: JOB NO.:

28. Have you received any Flight Attendant awards or special commendations? YES NOIf so, for what did you receive this award / commendation and from whom did you receive it?

ANSWER: JOB NO.:

29. Have you encountered any emergency situations that required first aid, medical attention, evacuation, crash landing preparedness, or other? YES NOIf so, what type of emergencies have you handled? What were the challenges? ANSWER:

How did you handle the situation? What was involved?ANSWER:

How did you ensure passenger safety? What was the result?ANSWER: JOB NO.:

30. What type of unique passenger situations have you had to handle which required you to go the extra mile?ANSWER: JOB NO.:

31. How do you handle difficult passenger situations, such as anxious flyers, disruptive passengers, loud children, nervous tourists, those with a language barrier, passengers who do not follow procedures, etc.?ANSWER: JOB NO.:

32. How would you describe your passenger interaction? ANSWER:

Is there anything unique in the way you serve your passengers?ANSWER: JOB NO.:

33. Were you selected to fly any special flights? YES NOIf so, for what type of flight and why were you selected? ANSWER: JOB NO.:

34. Were you in flight during 9/11? YES NOHow did you handle your functions at that time and shortly thereafter? ANSWER:

What do you handle differently since 9/11?ANSWER: JOB NO.:


35. Do you speak, read, write, or understand any foreign languages? YES NOWhich languages?ANSWER:

Are you fluent? YES NO

In what ways has your bilingual translation skills been helpful?ANSWER: JOB NO.:

General Achievement Questions

1. What were the three biggest achievements you accomplished in your career? Explain the challenges you were faced with, the actions you took to solve them, and the end results.CHALLENGE #1: JOB NO.: CHALLENGE #2: JOB NO.: CHALLENGE #3: JOB NO.:

2. What were the three largest obstacles you have had to overcome in your career? Explain the challenges, your actions, and the results.OBSTACLE #1: JOB NO.: OBSTACLE #2: JOB NO.: OBSTACLE #3: JOB NO.:

3. Have you received any special awards for your achievements? If so, what was the award and what were you recognized for?ANSWER: JOB NO.:

4. Have your superiors selected you over your peers to handle any difficult challenges?If so, what were you selected for? What challenges did you have to overcome? How did you accomplish this? What were the results of your efforts?ANSWER: JOB NO.:

5. What did you accomplish in your career that you are most proud of? (Be sure it is relevant to the position you are targeting.)ANSWER: JOB NO.:

6. Have you contributed to your firm’s increased sales or growth in any way? If so, how did you accomplish this, and what measurable results (dollar amounts/percentages) did you achieve?ANSWER: JOB NO.:

7. Have you increased productivity, streamlined operations, or cut costs in any way? What you did to accomplish this? What were the measurable results of your efforts?ANSWER: JOB NO.:


8. Have you worked with any Fortune 100/500/1000 clients? Which ones? For what? (Include only if it is not a confidentiality breach to do so.)ANSWER: JOB NO.:

9. How have you helped increase customer satisfaction and/or expand client base? ANSWER: JOB NO.:

10. Did you develop, establish, or perform a “company first” in any area? What was it for? What were the results?ANSWER: JOB NO.:

11. Is there anything else you would like to tell us that we have not already addressed?ANSWER: JOB NO.:


Documents

Resume ClipBullets™ - Template.net · Web viewCareer Worksheet for FLIGHT ATTENDANT POSITIONS Congratulations! You have made the first, most important step towards advancing your