Hector ReyesIBM Certified SpecialistMicrosoft Certified Specialist

Email/Skype: hreyesf@hotmail.com Mobile: 832.726.2085

PERSONAL STATEMENTHigh‐performing, strategic‐thinking professional with eight plus years’ experience in Information Technology Analysis, Design and Support. Highly skilled at establishing a strong rapport with clients, corporate wide and team members. Adept at assessing needs, generating options, implementing solutions and collaboration with clients/stakeholders.

EXPERIENCE

Hewlett Packard IT Infrastructure - Engineer Mar 2015 – Current Onsite support engineer responsible to Monitor, Manage, Configure and troubleshoot one of the Largest Hp Data Center Located in Houston with more than 8,000 Hp Infrastructure Systems, using the HP ILO Administration System and the HP Control Management that allows to measure temperature, Load Balance, Hardware Status, System Health, etc..

IT Help Desk Support – Houston Community College (Part Time) Aug 2013 – March 2015Responsible to create request with ticketing application BMC Remedyforce and grant access to Active Directory and Outlook(Exchange Server), People Soft and Learning System for Staff, Faculty and Students.

IT Management Internship - Enovation’s Technologies Feb 2014 – May 2014Manage VoIP phones, production and backup servers with Windows 2008 R2 and up, LAN administrator responsible to upgrade router and switches in business, the network points were updated with cable 5e or cat 6 to increase data transfer between servers and workstations to 1Gbps and configure servers for clients with redundant power supply, RAID and network cards to prevent data loss, engineer responsible configure and install High Performance Workstations with dual Intel Xeon Processors with 16 cores, SSD drives, 16 GB of RAM for High Definition processing.

IT Server Engineer - GBM an IBM Alliance Company Jun 2006 – Jul 2011IT Engineer responsible to install, Setup and Troubleshoot Production, Backup Servers(IBM System x) and System Blade(IBM) Solutions, configured with Raid features capable to perform roles like DNS,DHCP, Active Directory, IIS, Exchange, SQL Data Base, VMware ESXi or Virtual Box to run Windows and Linux OS, Storage Solutions, with High Data Transfer using Fiber Channel and Cloning Technology for the following fields: International Banking, Airport System, Customs, Education and Construction

o IT Regional Incident Management - Citi Bank Feb 2011 – Jun 2011Remote Desktop Support technician in charge to configure and install network printers, scanners, system applications, updates, patches, proxy settings, windows registries and troubleshoot any type of software issue.

Incident Management Agent in charge to monitor production servers, network latency and create communications groups between technical support teams to resolve outage. responsible to type technical reports providing the affected areas and technical procedures to restore the system.

o IT Services Manager Assistant and Report Specialist – GBM Dec 2010 – Jul 2011 Monthly CRM and SLA analyst manager and developer,Responsibility: to provide a detailed report to clients with technical description of all the services provided to the IBM serves, CISCO routers, switches, storage and High Volume Products in maintenance contract.

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o IT Systems Engineer - Scotia bank Dec 2007 – Jan 2008Onsite Hardware and Software Technician responsible to install, configure and maintain Servers and Workstations with windows 2003, 2008 and 7, Active Directory user accounts, network printers, business applications, system cloning, hardware replacement: System Board, VRM, Processor, RAID Controllers, Hard Drives, RAM, Power, UPS, etc...

o IT Infrastructure Engineer Banco de America Central Nov 2007 – Dec 2007Responsibility: Create a customized windows Operative System Image that will be implemented at all the computers inside of the bank that will connect to , with the main applications and Hardware settings

o IT Field Engineer HSCB Bank Feb 2009 – May 2009Responsibility: Install and upgrade the workstations with the new Domain, Windows Operative System, Business Applications and transfer all the files located on each Workstation.

EDUCATION Bachelor’s in Computer System Engineering VMware ESXi Specialization Seminar

Universidad Evangélica de El Salvador

Graduated 2011

Accounting Management Economics Decision Making Techniques for Managers

Houston Baptist University

Earned 2013

IT Computer Hardware Certificate IT Fundamentals Certificate IT Core Information Technology Certificates

San Jacinto College

Graduated 2013

Network, Computer System Administration Certificate Network, Computer System Administration Associate’s

Houston Community College

Graduated 2014

FOREIGN LANGUAGES

Fluent in speaking Spanish, English, and Portuguese

HARDWARE SKILLS

Servers: IBM, HP, DELL System Storage

Desktop Laptop

Installation, Maintenance and Upgrade Hardware Management

Network Cable ( Cat 5e, Cat 6) Power Supply

Secured Wi-Fi Data Transfer

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MANAGEMENT AND PROJECT SKILLS

Hardware maintenance Monthly Report Analyst

Incident Management System Monitor Agent

Project Planning Service Manager Assistant

SOFTWARE SKILLS

Microsoft Windows Server 2003, 2008 R2, 2012 Acronis True Image Backup

People Soft CRM IBM DSA Manager Server System

BMC Remedy Force CRM IBM Server Raid Manager and Setup

VMware ESXi For Server SQL Server

VMware Workstation Oracle 10 g

Windows Xp, Vista, 7, 8, 8.1 Visual Basic.Net / ASP.NET

Server RAID Software Microsoft Office Business Edition

Go To Assist Team Viewer

Lotus Notes Microsoft Outlook

HP ILO Management System Lync

CERTIFICATIONS

Windows 7 Configuration IBM System x Technical Principles V10

Windows 7 Pro Administrator IBM System x Technical Expert V6

Microsoft Certified Technology Specialist IBM High Volume Fundamentals

Microsoft Certified IT Professional IBM Infrastructure Designer V1

COMPTIA A+

PROFESSIONAL REFERENCES

Evelyn Josey - IT Director

Office: 713.718.8775

Donald Marshall- IT Help Desk Manager

Office: 713.718.2220

Demetrie Jones - IT Help Desk Tier II

Office: 713.718.8229

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