MANISH BALRAM BHATIA:Flat No 1605 Mount Everest “A” Wing, Bhakti Park, Near IMAX Theatre, Wadala (E), Mumbai 400 037: 9820480987; : manishbhatia31@gmail.com

BANKING PROFESSIONALOffering 17 years of experience

PROFILE & STRENGTHS

Competent & diligent professional, offering experience across Banking Functions, Branch Operations, Client Relationship Management, Audit Facilitation, Liaison & Coordination and Team Management; currently spearheading as Manager – Global Transactions Services Operations with The Royal Bank of Scotland NV.

Expertise in handling banking operations and implementing strategies to enhance business volumes and image-building while analyzing & assessing revenue potential & cost rationalization in new business opportunities; well versed with all aspects of Retail & Corporate Branch Banking.

A creative strategist with sterling record of superior performance delivery under competitive business scenario; demonstrated competencies in managing banking operations, developing strategic business relationships and delivering excellent customer service.

A prolific team leader with thorough exposure in building and grooming teams into cohesive units of performers; excellent communication, analytical and co-ordination skills; ability to use sound decision-making skills and effectively perform in a self-directed work environment.

Adroitness in handling Delivery Channel, Customer Service operation, Process Management; motivated and goal driven with high energy level, strong work ethics, continuously striving for improvement coupled with excellent administrative aptitude with an eye for detail & the commitment to offer quality work.

Core Competencies Banking Functions Branch Operations Client Relationship Management Audit Facilitation Strong Interpersonal Skills Sharp Analytical Skills Effective Leadership Skills Liaison & Coordination

PROFESSIONAL EXPERIENCETHE ROYAL BANK OF SCOTLAND N V Jun 2007 – till dateManager – Global Transactions Services OperationsProject Team - The India Separation ProjectAssistant Manager – Global Transactions Services Operations

Supervising and monitoring the working of a team of 16 colleagues to ensure efficacy in working and meeting of targets; executing strategies for building team effectiveness by promoting a spirit of cooperation between team members; successfully handled team of professionals in various capacities.

Looking after day to day functioning of Cash & Payment Operations which includes Cash, Clearing, Electronic Payments Account services, Foriegn Curreny Remittances &, Cash Mangement Services, as per the process laid down by the Bank.

Developing and monitoring performance against key success metrics while identifying and mitigating risks associated with achieving the bank’s business plans.

Competently maintaining highest standards of customer service giving preference to customer satisfaction & promptly resolving their problems & concerns.

Handling inter/intra departmental co-ordination to ensure smooth operations at all times and maintaining proper decorum & discipline by implementing policies & procedures.

Coordinating with various departments and auditors for audit scheduling, clarifications and carrying out audits. Managing the coordination function between the various functional departments (operational/process controls), IT,

customer service department and the clients itself. Single point of contact for all vendor management for Mumbai Branch managing contract renewals and audit compliance by

the vendor on various parameters. The India Separation Project - Understanding the project requirements and the detailed scope of work while coordinating

with all stakeholders; also assessed the impact of the project on Go Forward clients and accordingly providing solutions. Responsible for developing various documents and process design related to Transaction Re routing, Transaction Service

Agreement, Inflight & Migration Approach, Product Catlogue, Run Book for Separation for approval from stakeholders. Catered to the requirments of New clients related to Cheque Pick Ups, Cash Pick Ups & Deliveries, Cheque Writing, Salary

Payments, Cheque Collections (Outstation & Local), Direct Credits on behalf of fund houses, At Par Mandates and Initial Public Offer and New Fund Offer mandated to the Bank

Oversaw entire functions related to clearing viz. monitoring of Inward/Outward clearing & return, Debit ECS Mandates, Reconciliation of Clearing Accounts and Resoultion for clearing diffrences.

Entrusted with the responsibility of handling Electronic Payments including processing of all domestic payments on pan India basis, coordination with Network Banks for smooth flow of payments, monitoring of payment processing systems both at the RBI and Bank Level, processing of E-tax payments and Reconciliation of all sundry accounts.

Accomplishments Played a significant role while working on synergy project between Branch and HUB where all transaction processing is

being moved to HUB from India branches which resulted in headcount saves for India Branches; Presently working on the project for outsourcing more activities which will result in more headcount saves for the bank.

Hold credentials of operationlizing the first utility mandate for the Bank in May 2013; on back of which Bank has added another two such clients in 2014

Accredited with the Future Leaders Program in June 2013 which measures the leadership qualities of an individual on six parameters viz Communication, Continuous Improvement, Developing people, Interpersonal sensitivity, Leadership & Result focused,

Deftly managed Ratnakar Bank project for Commercial and Business Banking clients Operationalized the CTS 2010 stationery for the banking with close coordination between NPCI and Vendor Winner of the Extraordinary efforts for first quarter of 2010 for the outstanding work done in rebranding ABN Amro N V to

The Royal Bank of Scotland NV. Certificate of Appreciation and special recognition for outstanding contribution on The India Separation Program. Played a pivotal role while working on synergy project between ABN AMRO Central Enterprises Ltd and Citizens Bank, for

which I was deputed in Rhode Island USA for period of two months. Certificate of Commendation for outstanding efforts and contribution to the successful completion of the Private Clients

India Business Migration Project Awarded the Best Team player for outstanding contribution in 2012 Outstanding contribution in automating the processing of E-tax payments & NEFT Payments with help from IT. Successfully handled IPO’s like Reliance Power, NHPC, REC & Rights issue of TATA Steel.

HSBC BANK Mar 2007 – Jun 2007 Teller Supervisor

ABN AMRO BANK N.V Jan 2004 - Mar 2007Senior Officer - Global Transactions Services Operations Senior Officer – Retail Operations

THE JAI-HIND CO-OPERATIVE BANK LTD. Jan 1997 – Dec 2003Assistant

ACADEMIC & PROFESSIONAL CREDENTIALSMasters of Business Administration (Finance) – 2009Institute for Technology and Management, Mumbai

Bachelors of Commerce – 1996The SIES College, Mumbai University

Higher Secondary Certificate – 1993The MMK College, Maharashtra Board in March 1993 with 68.83 %.

Secondary School Certificate – 1991OLGC High School, Maharashtra Board

Date of Birth: 19th Jan 1976References: Available on request.