Cynthia J. Carson2269 Carrollwood Lane, Cordova, TN 38016 • Cell: 901/596-3535 • cindyRjones@hotmail.com

SUMMARY OF QUALIFICATIONSSelf-motivated: able to set effective priorities and implement decisions to achieve immediate and long-term goals, loyal and dependable.

Team Leader: proven ability to establish and maintain important professional relations with key personnel. Successful developmental skills, organizations, time management effectiveness, attentive to detail and polished communication skills.

EDUCATIONSouthwest Community College – Presently Attending 3.28 G.P.A. Memphis, TNWorking toward an Associate in Business Administration

PROFESSIONAL EXPERIENCE

Electrolux Memphis November 2014 - PresentCustomer Service Advocate – Logistic Demand Flow

• Responsible for all aspects of customer service with regard to shipments of cooking products.• Ensure all orders are placed as shippable orders, with proper lead-times, delivery appointments and quantities as defined by

Site Rules of the Road.• Daily tracking of orders to timely shipment and delivery, following up on the corresponding production, load tendering,

loading and transportation, and communication any exception to the customer promptly. This includes proper tracking of ship and delivery failures, and any necessary reschedules.

• Creation of both customer and deployment orders, and modification of orders in both Focus and WMS system.• Creation of shipping documents, including BOL and Customs Papers.• Reconciliation of account with production and requirements (this pertains to Sears and RDC accounts).• Process and load planning of Customer orders.• Combining orders for multiple-stop deliveries.• Utilizing the Focus and WMS systems along with Excel to manage, track, report, and schedule and load plan orders.• Customer order maintenance in Focus system.• Calling and scheduling carriers.• Interact with Customers, Carriers and Corporate contacts on a daily basis.• Develop departmental / cross-functional team and provide direction for most efficient flow of work.• Drive and implement lean principles into the demand flow process on a continuous basis.

Internal Medicine – Dr. David Wright June 14 – August 14Office Manager/Office Assistant

• Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

• Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.• Completes operational requirements by scheduling and assigning employees; following up on work results.• Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising

job results.• Contributes to team effort by accomplishing related results as needed, support to 19 tenants, scheduling doctor appointments,

certifying medical insurance, typing correspondence, sorting and distributing mail, answer multiline phone system according to what tenant is being contacted.

Cook Systems International, Inc.Sr. IT Recruiter (Promoted) November 11 – November 13

• Manage off-shore junior recruiters.• Submit daily job order request to off-shore recruiters to supply qualified candidates.• Trained, coached and developed new hires.• Process all new hire paperwork.• Meet and exceed quarterly goals while maintaining 35% GPM or greater.• Source, screen, and present qualified candidates.• Successfully review job descriptions to understand the needs of the hiring manager as well to ask questions that’ll help

identify the right candidate(s). • Ascertain the competence of candidates against a technical job description.• Meet candidates in person, telephone, or video conference etc. to assess their qualifications.

• Ability to understand technology and to keep abreast of technology trends at client-company.• Ability to build, develop and maintain relationships with candidates.

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Sales and Recruiting Support • Create daily and weekly reports utilizing JobDiva.• Work with multiple ATS systems submitting/approving candidates for major accounts.• Process all new hire paperwork for contract hires, subs and W2 employees.• Track and enter timesheets bi-monthly for contracts.• Create and monitor the travel schedule and arrangements and time and attendance for office personnel.• Run and Track monthly sales forecast.• Organize and schedule all meetings utilizing Outlook.• Enter orders in JobDiva to ensure harvesting is created, proper recruiters and sales are submitted and job descriptions are

correct.• Assisted with AP/AR and payroll processing.• Communicate closely with upper management, recruiters and account managers.• Assist recruiting with background checks, drug screen, references and credit checks utilizing 3rd party vendors.

Smith & Nephew December 09 – November 11Executive Admin – Procurement (Contractor)

• Work in SOP, SAP and Matrix w/release Kanban signal to suppliers, process returns, Purchase Orders, etc.• Liaison between S/N Buyers and Suppliers with KANBAN and PO work authorizations, drawings and specs.• Compile RFQ packages.• Special projects i.e. Zycus, collected, compiled and executed Forgings to 8 suppliers for bidding with Project Visualization.• Maintain Purchasing Management travel calendar and distribute monthly.• Reconcile monthly expense reports for Commodity Managers.• Distribute monthly Scorecards to Suppliers.• Assist Commodity Manager with projects as needed.• Coordinate shipping requirements for product sold to suppliers.

Agricenter International November 06 – November 09Executive Assistant to the President

• Provide all clerical support to President, including but not limited to 30 Board members.• Record and take minutes for bi-monthly Board meetings, weekly staff meetings and monthly Committee meetings.

Distribute minutes accordingly.• All travel arrangements, set up meetings locally. Interact w/Politicians i.e. Mayor AC Wharton, etc.• Prepared PowerPoint presentations, graphic designs utilizing Photoshop for brochures for special events.• Assisted with design of website and maintained upcoming events on site as well as phone recording.

Liberty Building Systems March 02 – October 06Executive Secretary/Office Manager/Marketing Coordinator

• Provide office management support for multiple managers and professionals ranging from ordering supplies to organizing and scheduling quarterly sales managers, travel arrangements, customer service, prioritize mall and incoming calls.

• Design and develop marketing materials, implement-marketing strategies to assist Sales Manager and Field Sales Managers. Mass mailings quarterly, utilizing Indicia stamp, merging capabilities w/MSWord.

• Develop ads and specials utilizing Adobe Photoshop 7.0. Track ad responses to ensure growth of customer database.• Quality Assurance, Customer Service, Parts Order, Irregularity Reports, Purchasing, Tracking, Develop Training Manuals for

each department, Train New Hires.

Express Personnel Services September 98 – March 02Office Manager

• Recruit, interview and evaluate potential candidates to match Express’ hiring standards.• Place qualified employees in positions ranging from executive secretaries to accountants at Fortune 500 companies in the

Mid-South.• •Responsibilities include the following: payroll, accounts receivables and payables, criminal background investigations,

inside and outside sales and collections. Recruit via the Internet, local papers, maintain internal job postings and attend job fairs

• Coach and develop associates to ensure 100% satisfaction to clients.

Page 3 of 3Carson Resume’

MCI February 95 – September 98Telemarketer/Center Director Admin./Marketing Coordinator

• Outgoing calls to residential potential customers. Meet and exceed weekly sales goals.• Promoted to Center Director Administrative Assistant, Jeff Smith, owner of Express Personnel• Promoted to Marketing Coordinator, manage a team of 4 employees, develop and implement contest for sales floor.

Organize quarterly President Club Award Ceremonies.• Voted Circle of Excellence for outstanding job performance and was treated to a week stay in Banff Canada, all

expense paid.

COMPUTER SKILLSMicrosoft Office 2000, Outlook, Excel, Word, PowerPoint, Publisher, Adobe Photoshop, Acrobat, Type 90 wpm, Data Entry 15,000 + KSPM, Quark Express, SAP, Shop Order Printing, Matrix, ATS systems, WMS, Focus, Sharepoint, Med iSOFT, working knowledge of most office equipment.

References available upon request