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R E S U M E
Bachelor of Business (Business Information Systems) graduated from RMIT University with 7.5 overall band in IELTS. Bringing 6+ years of hands-on experience in customer service and accounts manager duties from a market-leading global
professional services firm. Highly organized, detail oriented, reliable, with a can-do attitude and willingness to learn.
C O N T A C T
E D U C A T I O N
Q U A L I F I C A T I O N S
Address: 140A Ly Chinh Thang, District 3, HCMC.
Mobile: +84 903 309 738
Email: [email protected]
Skype: trannguyethang
W O R K E X P E R I E N C E
R E F E R E N C E S
TRG International (March 2013 - Present)Customer Service Executive cum Accounts Manager
Customer Care- Interacted regularly with clients to build up relationship, trust
and loyalty.
- Looked after the company's support system (Kayako): handled
customers’ inquiries or complaints on a daily basis via phone
and email.
- Followed up to confirm the inquiry was resolved, quality of
service and customer’s satisfaction.
- Maintained the company's CRM system (Salesforce): Keep
track of customer information, activities and progress on a daily
basis.
- Cooperateed with Professional Services team to visit clients
(onsite visit /systems audit).
Sales (Software & Services) - Investigated to get background information and requirements
from customer.
- Discussed with software vendors (Infor, Professional Advanta-
ge, Microsoft, Citrix, Tableau, etc.) for the best solution.
- Coordinated with consultant to determine the service
man-days to offer to customer.
- Prepared and reviewed presentation, quotation, contract,
addendum, liquidation, sales reports, tender document, etc.
Sales Administration- Communicated with software vendors on administrative
procedures (inquiries, Purchase Order, payment, etc.)
- Oversaw software licensing for new and existing clients.
- Provided supports to consultants in VISA application, invitation
letter, travelling arrangement for onsite projects.
- Incorporated with Accounting team for invoicing and payment
(to both customers and suppliers).
- Collaborated with other teams to maintain the business partner
membership with software vendors.
- Cooperated with Marketing team to organize the annual
Customer Day event.
- Participated in interview process and give orientation and
training to new employees.
TRAN NGUYET HANGC o n s u l a r a n d P a s s p o r t s
A s s i s t a n t M a n a g e r
2008 – 2011 RMIT Vietnam Bachelor of Business – Business Information Systems
Full Scholarship 2007
2004 - 2007 Tran Dai Nghia Highschool for The Gifted High School Diploma
- Excellent fluency in English (IELTS 7.5)
- Proficient user of Microsoft Office Suite.
- Highly organized, accurate and detail oriented.
- Positive attitude and strong work ethic.
- Outstanding administrative and personal support.
- Quickly adaptable to new IT systems and processes.
- Polished communications skills – both verbal and written.
- Discrete and maintain strict confidentiality.
I N T E R E S T SCharity/volunteer work at VinaCapital Foundation, Sports
(Yoga, Swimming), Travelling, Reading and Writing, Languages
and Cultures, Pop music, etc.
- TRG International: Can-Do Award in December 2010.
- RMIT University: Full Scholarship (Bachelor of Business)
A C H I E V E M E N T S
Director of Corporate
Development and Govern-
ment Relations
rad.kivette@vinacapitalfoun-
dation.org
+84 904 402 731
Rad Kivette (Mr) Le T. Hong Nhung (Ms)Customer Service Manager
com
+84 904 098 098
