Tran Duc_Quan Ly Nha Hang

8/2/2019 Tran Duc_Quan Ly Nha Hang

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Trung tm VNIT H Cng nghthng tin - H Quc gia Tp.HCM

Bi tp ln mn: Cng ngh phn mm ti:

Gio vin hng dn: C: Vng Nh Qunh

Thy: Trn Ch Kin

Thnh vin: Trn Vn c

L Minh Thuyt HNguyn Tun Anh


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Li m uTrong thi i ngy nay, CNTT ang c pht

trin mnh m, nhanh chng v xm nhp vo nhiulnh vc khoa hc, k thut cng nh trong cuc sng.N tr thnh cng c c lc trong nhiu ngnh nghnh giao thng, qun s, y hc..... v c trong cng tcqun l ni chung v QL Nh hng ni ring.

Trc y khi my tnh cha c ng dng rngri, cc cng vic QL Nh hng u c lm th cng

nn rt mt thi gian v tn km v nhn lc, ti chnh.Vic s dng my tnh vo cng tc QL Nh hng

l mt yu cu cn thit nhm xa b nhng phngphp lc hu, li thi gy tn km v nhiu mt.

Qua qu trnh tm hiu cng tc QL Nh hng camt s nh hng khu vc Ba nh H Ni (nh hng

HaNoi Corner, nh hng Phong ), chng ti xydng ti QL Nh Hng vi mong mun gip chovic qun l c d dng, thun tin v trnh sai st.

Trnh lp trnh cn hn ch nn chc chn bilm khng trnh khi nhng thiu xt, rt mong cs gip v gp kin ca cc thy c v cc bn.

Xin chn thnh cm n!


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T chc b phnQun l Nh hng

G Nh hng

QL Nh hngGim st NHTr l QL NH

TT Bo v TT L tnTT Phcv bn

TT Bar TT Tp v

NV Bo v NV L tnPhc v

chnhNV Tp vNV Bar

Phc v

bn


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Chc nng, nhim v camt s b phn

Bo v:

Khi khch n, bo v nhn gi xe cho khch, gip khchly , giao v xe cho khch v mi khch vo.

Khi khch ra v, bo v nhn li v xe v giao tr xe li cho

khch, kim k y ti sn cho khch, cho khch.Ngoi ra, bo v c nhim v qun l trt t, bo qun ti

sn, qun l dng nh v xe, o ma, s theodi

Khi c s c sy ra nh mt mt ti sn ca nh hng

hoc ca khch, cn lp bin bn ngay v cng viqun l nh hng s l kp thi.


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L tn:

Khi khch bc vo nh hng, nhn vin l tn c nhim vm ca cho n v mi khch vo.

Nu khch t bn, nhn vin l tn c nhim v ch dn

khch vo bn v mi khch ngi.Nu l khch mi, nhn vin l tn c nhim v ch dn

khch vo bn cn trng, nu khch c yu cu th nhnvin l tn ty ng x l yu cu ca khch.

C th hng dn, gii thiu v nh hng cho khch ln

u tin vo nh hng.Khi khch ra v, nhn vin l tn m ca cho khch, cho

v cm n khch.



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Nhn vin bn:Nhn vin bn c nhim v chun b sp xp bn gh,

setup.. sn sng phc v khch.Khi c khch, ra order gi mn cho khch.Giao order cho thu ngn, order n cho bp v order

ung cho bar.Khi bar hoc bp xut v sau khi check t tiu

chun, nhn vin bn bng b ra phc v khch.Khch c yu cu g thm nh gia v, mui, tiu nhn vin

bn s phc v cho khch.

Thu dn v v sinh bn gh khi khch n xong.Tip nhn yu cu thanh ton v nhn ha n t thu ngn

thanh ton cho khch.Cho khch khi khch ng dy ra v.



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Bar:V sinh khu vc bar v chun b trc cc cn thit

sn sng lm .Khi nhn order, tin hnh kim tra thng tin v lm theo

phiu order.

hon thnh s c check ri mi xut, trng hp csai st th phi lm li.

Nu nh ht th phi nhanh chng bo co cho qun l xin li khch v mi khch chn mn khc.

Cui ngy kim tra cc phiu order, cp nht vo th kho v

bo co hng ngy.



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Bp:

V sinh khu vc bp v chun b dng c, nguyn liu ch bin.

Khi nhn order, kim tra thng tin v tin hnh ch bin

theo phiu hoc lm theo cc n t hng trc.Nu nh ht mn, bo cho qun l bit xin li khch v

mi khch chn li mn khc.

s c check trc khi xut, nu sai st th phi lmli.

Cui ngy, kim tra nguyn vt liu, bo qun cn thn, vv sinh bp.



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Thu ngn:

Nhn v lm th tc khi khch t bn.

Nhn order t nhn vin phc v bn

Tin hnh nhp thng tin vo my lu tr v tnh ton.

Tin hnh thanh ton v in ha n khi nhn c yu cuthanh ton

Tng hp tin, phn loi tin

Nu thiu hay sai st, cn phi b sung v sa li kp thi.



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Kho: Nhp v bo qun nguyn liu, thit b phc v

kinh doanh nh hng v bo qun, khi cn dng th xut.


ngh xut hng

Xem xt ph duyt

Chuyn ngh xuthng n kho

Kim tra hng trong kho

Lp phiu xut

Xut hng

Lu chng t

Tip nhn yu cumua hng

Xem xt ph duyt

nh gi la chnnh cung ng

Xem xt ph duyt

nh cung ng

Mua hng

Bn giao

Thanh ton

Nhp Xut


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K ton:

Lp v lu s sch k ton.

Lp cc biu mu ti chnh: bng d tr chi ph, phiu thuchi, mu k hoch ti chnh thng

Tnh lng v thanh ton lng.Qun l chi tiu ni b



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Chng tthanh ton

Kim tra i chiu

K duyt

Phiu chiPhiu thu

Thu tinChi tin

Lu h s

Chm cng

Kim traXc nhn

Tnh ton

Kim traK duyt

Phiu chi

Thanh ton lng

Lu h s

Lp phiu thu chi Thanh ton lng NV


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Qun l Nh hng:

Lp k hoch, n c hot ng ca nh hng.

Qun l, theo di nhn s ca nh hng

Qun l ti sn ca nh hng

Gii quyt cc cng vic pht sinh trong nh hng.Bao qut tng th nh hng



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Quy trnh phc v khchkhi khch vo

MiKhch Bo v

Bi xe

L tn Bn

NV Order

Bar

Bp

Thu ngn

CheckNV Phucv bn

Order Gi

Giaoorder

Xut

Giao

Phcv

Yucu

Gixe


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Din gii

Khi khch vo nh hng, b phn bo v gi xe cho khchv mi khch vo.

L tn m ca n cho khch, ch dn khch vo bn.

Nhn vin order ra order cho khch, chuyn order cho thu

ngn, order n cho bp v order ung cho bar.Nhn vin bar v bp lm xong th xut cho b phn

check .

t tiu chun s c giao cho nhn vin bn mang raphc v khch.

khng t tiu chun s phi lm li.Nhn vin phc v khch theo yu cu ca khch.


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Quy trnh phc v khchkhi thanh ton

Cho khch

Bo v

Bi xe

L tn Khch NV phcv bn

Thu ngn

T rathanhton

Yu cuthanh ton

Gixe

Yu cuthanh ton

Han

thanhton

Khch v

NV phcv bnDn bnsau khikhch ra v


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Din gii

Khi khch trc tip ra quy thu ngn thanh ton, thu ngnthanh ton v giao ha n cho khch.

Khi khch yu cu thanh ton, nhn vin bn bo vi thungn, nhn ha n t thu ngn v ra thanh ton chokhc. Giao tin cho thu ngn v tr tin tha cho khch.

Khi khch ra v, l tn m ca cho v cm n khch.

Bo v ly xe cho khch, cho khch.

Ph bn dn bn v v sinh bn.


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Mu Order & BillLogo

ORDER

Bn s: Thi gian: S khch:Khch gi mn:1:2:3:4:5:

6:Nhn vin phc v:

LogoHo n dch v

Bill

Bn s: Thi gian: S khch:Khch gi mn:1:, s lng:.....Gi2:, s lng:.....Gi3:, s lng:.....Gi4:, s lng:.....Gi5:, s lng:.....Gi6:, s lng:.....Gi

Tng cng:% VAT:Thanh ton:Gim gi:Cn li:

Thu ngn:

Q t h h kh h


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Quy trnh phc v khchkhi khch t bn

Tip nhn thng tin

Xc nhn kh nng cung cp

Tr li khch hng

Chuyn thng tin n nhng ngi lin quan

Chun b hp ng

K hp ng / t mn

Thanh ton ln 1

Chun b p ng nhu cu ca khch

Thanh ton ln 2

L tn

L tn

L tn

L tn

Qly NH, G

Thu ngn

Thu ngn

Thu ngn

Qly NH, Bp

Thu ngn

Chuyn thng tin n nhng ngi lin quan


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Gim gi khuyn mi

VIP

L khch n ti nh hng 3 ln tr ln v vi mc tintheo quy nh ring ca tng nh hng. Hoc l khchVIP ca nh hng khch ca nh hng.

Khi thanh ton, khch VIP s c gim gi 10% (theo quynh ring ca tng nh hng)

Nhn vin nh hng

Nhn vin nh hng khi n ung ti nh hng s c gimgi 5 -> 10% theo quy nh ca nh hng.

Dp khuyn mi do nh hng thc hinThu ngn s thanh ton cho khch v gim gi khuyn mi

cho khch theo quy nh.


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Gii thiu chng trnhQUN L NH HNG

Qu trnh thc hin:

Kho st thc t v tp hp thng k ti liu lin quan thnhmt bn Word 177 trang.

Xc nh yu cu: Thc hin c cc chc nng:

- Qun l cc danh mc: Nhn vin, ca lm vic, khchhng, i l nh cung cp, thu chi, menu

- Qun l hot ng nh hng: xut nhp, thanh ton tincho khch, thanh ton lng cho nhn vin

Phn tch thit k cho chng trnh.

Ci t lp trnh: Ngn ng lp trnh VB.NET 2005Kim chng: Chy th v sa cha sai st.

Q t h l i


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Quy trnh lm vicQun l nh hng


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Mt s hnh nh chng trnh


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Xin chn thnh cm

n s quan tmtheo di ca c giov cc bn!

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