SAURAV ROY

Flat No. A-702, P.M.O Society, Plot No. C 58/20, Sector 62 ◙ Noida-201309 ◙ 9560048969 ◙ saurav.roy1@gmail.com

PROFILE

Banking professional with more than 11 years of work experience in positions of increasing responsibilities and duties. I am currently working as a senior member of the Branch Oversight team in India providing guidance to branches on control and compliance parameters and acting as a mentor to the new Branch Operations and Service Heads. In my last role, I was managing operations governance for Liability business which included formation of bank’s processes in line with regulatory and business requirements, managing risks through performance of audits and error analytics, optimization of performance through Cap plans, KPIs & Volume trend analysis and cost saves through technology developments/process improvements. Earlier worked in Branch Banking where key responsibilities included managing service relationships, ensuring customer satisfaction, performing audit, control and compliance activities for the branch and meeting cross sell business targets.

CAREER PROGRESSION

Citibank N.A (Delhi NCR and Punjab/Jaipur) 2013(Mid) – Present

Assistant Vice President with BOF- Branch Oversight Function

Responsible for conducting BOF reviews of North India branches along with tracking issues and CAPs to closures. All the north India branches that were reviewed by Internal Audit since 2013 mid have been rated satisfactorily.

Working with branches during Regulatory reviews conducted by RBI, BCSBI etc. and helping to achieve successful ratings.

Identifying risk and control gaps at branches, rating them and reporting to senior management. Part of the group who worked with Asia Pacific senior management team in discussing control

parameters for India Branches, risks involving key processes and providing feedbacks for removing process redundancies.

Acting as a mentor to the newly designated branch operation heads thereby ensuring smooth transition. Further involved in training the branch banking team on new processes as well as guide them on mitigating key risks both of which are covered during various onsite reviews conducted by us.

Involved in preparation of data/decks for senior management visitations highlighting the control status of India branches.

Working on multiple projects for India Consumer branches including Pin Mode of Authorization, Branch Banking Clearing project and Project Control Optimization. These involved working with multiple stakeholders including Technology, Compliance and Branches etc. to achieve desired results.

Won Power of One team award for Q4 2015

Citibank N.A (Chennai) 2009(Mid) – 2013(Mid)

Assistant Vice President with Liability Operations Governance team of Citibank-OPPD (Operations Process and Policy Development)

Governance of centralized liability operations performed by TCS (Tata Consultancy Services): Key responsibilities included monitoring of Banking, Investment, Insurance and ATM operations (across 42 branches) though Key Performance Indicator monitoring, tracking exceptions, errors and PIs, adherence to SOW (Statement of work) and conducting governance meetings to track actionable/achievement of metrics. Day2 review was completely refurbished for Liability operations in 2012-13.

One of the key responsibilities was to drive numerous time bound projects involving various stakeholders (Product/Business, AML/Compliance/Technology/Operations etc.) in the bank. Few of the key projects handled were RBI KYC communication, Dormant Account closure exercise, Pan (Tax ID) Cleanup for GCG Business, Transaction processing migrations from low cost MSP to TCS, Form 16A process set up for both ICG-GCG, Invalid DOI-DOB corrections, Checklist implementation in branches, Beneficial Owner clean up exercise, QA22 to NRO conversion project, FDIC compliance set up for India, PFRDA (Pension fund regulatory) set up at the bank, FCY Service Tax centralized set up.

Managing and controlling risks through audit reviews of TCS on a periodic basis. Management of risk based audits (Internal Audit in 2010, 2012 and 2013)/ other external regulatory audits (Concurrent and Statutory Audits) for TCS as part of governance.

Monitoring MSPs-Managed Service Providers for liability operations through vendor performance reports, strict adherence to Infosec guidelines of the bank and achieving cost saves through negotiated agreement renewals.

Achievement of process improvement and cost saves through technology development prioritizations and setting up of COB-Contingency of business plans. Some of the developments were done in Documentum, Premature liquidation flag on system, CCM alert development Segue Phase II etc.

Formulation of processes for GCG operations in line with business, regulatory and compliance/AML requirements. OPPD was responsible for rolling out and acting as a repository of all process bulletins for GCG Liabilities business.

Won Shooting Star award in O&T (Operations and Technology) excellence in 2012 and 2010.Won Instant award for setting up Form 16A process change for the entire bank (ICG and GCG) in 2011 and for setting up ICG-GCG Account closure process in 2013.Managed Cost Save by reduction of operations expenses to the tune of USD 0.5 million in 2010.

Citibank N.A 2005(End)-2009(Mid)

Assistant Manager with retail banking division of Citibank N.A at South Extension branch, New Delhi

Core competency in customer service relationship management handling portfolios of Citigold customers.

Handling branch operations including control and compliance activities. This included regulatory reporting (R.B.I/Tax Authorities) and handling audits for the branch. I ensured clean regulatory and internal audit reporting for the branch during my stint.

Won Shooting Star & Service Excellence awards for excellence in service delivery pan country for Domestic and Non-resident business. Won various awards for Citigold contributions and Insurance/ Citi business growth.

ICICI Bank 2004-2005

Officer with Retail banking branch operations at Panchsheel Park branch, New Delhi

Handled banking operations with expertise in Clearing operations, Demat, Forex Transactions, Account Opening (KYC) including NRI, Siebel Operations/FCRM, Five S compliance, Six Sigma operations, Lockers, Tellers, Tax collections.

Deposit mobilization to the tune of Rs. 40 mn, Life Insurance WRP of Rs. 4 mn, General Insurance of more than Rs. 1 mn and Retail Gold sold to the tune of 12-13 kg.

One of the best performing RBD Champs in Northern zone and won contests in GI, LI and Gold. Got customer appreciation letters to emerge as the rising star of ICICI Bank.

Professional Development

Trained at Six Hats thinking module by de Bono Part of Leadership development program at Citibank. Trained on Project Management and Power your presentations at Citibank Trained on 5S compliance at ICICI Bank. Certified on NCFM modules.

Academic Qualifications

M.B.A in International Business from Amity Business School, NOIDA Graduation in Commerce from Delhi University