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www.retailsupplychain.orgwww.retailsupplychain.orgwww.retailsupplychain.orgwww.retailsupplychain.orgwww.retailsupplychain.orgwww.retailsupplychain.orgwww.retailsupplychain.org
All Channels. All Challenges. One Conference.
Title Sponsor:
RETAIL ASSET PROTECTION CONFERENCE 2014
www.rila.org/ap
APRIL 6-9, 2014 • JW MARRIott IndIAnAPoLIs • IndIAnAPoLIs, In
n Six educational & innovative conference tracks, covering all asset protection channels and challenges
n An expansive Exhibit Hall packed with the latest solutions
n 60+ expert speakers and nearly 8 hours of networking time featured on the program
n A unique, 4-hour training seminar on counter intelligence surveillance earning you valuable CEU credits towards LPC and CFI recertification
n Engaging Open Forum discussions for several breakout tracks
n And much more!
CHAIRMAN
David Lund Vice President, Loss Prevention Dick’s Sporting Goods, Inc.
VICE CHAIRMAN
Dennis Wamsley Director, Loss Prevention Publix Super Markets, Inc.
MEMBERS
Adam AlfordDirector, Loss Prevention OperationsGameStop Corp.
Dominick ArcherDirector, Loss PreventionUlta Salon, Cosmetics & Fragrance, Inc.
Susan BakerSenior Director, Loss PreventionDollar General Corporation
Faith ClarkManager, Loss PreventionPublix Super Markets, Inc.
Jason CorenVice President, Loss Prevention, Safety & Risk ManagementPetSmart, Inc.
Brand ElverstonDirector, Asset Protection Systems & AnalysisWal-Mart Stores, Inc.
Dan GeigerDirector, Field OperationsTarget Corporation
Donald HoranDirector, Loss PreventionGordon Brothers Group, LLC
Andrew JonesDirector, Logistics, Loss Prevention & SafetyTractor Supply Company
Nadine LajeuneSenior Director, Safety, Food Safety & HazmatSears Holdings Corporation
Todd LyleDirector, Loss Prevention Integration & Business DevelopmentWalgreen Co.
Debbie MaplesVice President, Loss PreventionGap Inc.
Libby RabunVice President, Loss PreventionAutoZone, Inc.
Byron SmithCorporate Asset Protection Manager, Acquisitions & Supply Chain7-Eleven, Inc.
Terry SullivanDivisional Director, Loss Prevention, Safety & Hazmat – North DivisionLowe’s Companies, Inc.
Stan WelchVice President, Loss PreventionJ.C. Penney Company, Inc.
Dominic ZuccalaDirector, Loss PreventionBig Lots Stores, Inc.
Lee PerniceConsultant
Jackie AndersenBusiness Development Manager, RetailAxis Communications
Gary FraserDirector, North American SalesVector Security, Inc.
Read HayesDirectorLoss Prevention Research Council
Frank JohnsChairmanLoss Prevention Foundation
Carlos PerezVice President, Global MarketingCheckpoint Systems, Inc.
Jeff RaberDirector, Building SolutionsSchneider Electric
Tim ShipmanPresidentThe Shipman Group LLC
C O N F E R E N C E S T E E R I N G C O M M I T T E E
The 2014 Retail Asset Protection Conference will feature:
All Channels. All Challenges. One Conference. Why is the Retail Asset Protection Conference the event to attend in 2014? Because it’s not just retail.
The Retail Asset Protection Conference stretches across All Channels. Bringing together representatives of all major retail segments, along with consumer product manufacturers and relevant solutions providers, this event creates an exceptional and unique educational and networking opportunity. With attendees from pharmacy, apparel, food & beverage, electronics, pet supplies, auto supplies, personal care, warehouse clubs and more, the Retail Asset Protection Conference covers the entire spectrum of asset protection.
Because it’s not just loss prevention.
The Retail Asset Protection Conference covers All Challenges in asset protection. Whether it’s cybersecurity, preventing shrink, organized retail crime, injury prevention or new technologies, the challenges facing retail companies are examined by the top minds of the industry. This year’s program reflects the key priorities of the retail industry, with six breakout tracks covering the full range of the asset protection space, expert panels discussing the critical retail issues, a graduate student session measuring the ROI on asset protection strategies and a four-hour training seminar on surveillance ops earning attendees CEU credits.
Because it’s not just networking.
The Retail Asset Protection Conference brings together the top asset protection executives at One Conference. With broad representation of every retail format, size and footprint, along with their industry partners, this event brings the right people together, to drive change through collaboration and to advance their companies and the industry forward.
We hope to see you in Indianapolis!
P.S. We thank RILA’s Loss Prevention Steering Committee, comprised of asset protection executives from across the industry, for their support and guidance in developing the program.
FOLLOW RILA ON:
at the RILA network
twitter @RILAtweets, #RILAap
RETAIL ASSET PROTECTION CONFERENCE 2014
Lisa LaBruno Senior Vice President, Retail Operations
Garth Gasse Director, Retail Operations
The “who’s who of retail” attends RILA’s Retail Asset Protection Conference:24 Hour Fitness
7-Eleven
ABC Fine Wine & Spirits
Abercrombie & Fitch
Advance Auto Parts
American Eagle Outfitters
Apple
AAFES
AutoZone
Axcess Financial
Barnes & Noble
Bass Pro Shops
Beall's
Bed Bath & Beyond
Belk
Best Buy
Big Lots
Big Y Foods, Inc.
BJ's Wholesale Club Inc.
Blain's Farm & Fleet
Bloomingdale's
The Body Shop
Bose Corp.
Brookshire Grocery
Brown Shoe Company
Burlington Coat Factory
Cabela's
CarMax
Central Parking Corporation
Claire's
Charming Shoppes, Inc.
Citi Trends, Inc.
Compass Group USA
Conn's
Costco
CVS
Dick's Sporting Goods
Dollar General
Dress Barn
EBay, Inc.
Excellent Pharmacy
E-Z Mart Stores
Family Dollar
Fiesta Mart
Follett Corporation
Foot Locker
Fossil
Fred's
GameStop
Gap
Giant Tiger
GNC
Goodwill Industries
Gordmans
Half Price Books
Hannaford Bros.
Harris Teeter
Hastings Entertainment
HD Supply
Hobby Lobby Stores, Inc.
Holiday StationStores
Home Depot
Home Depot Canada
Hy-Vee
IKEA North America
J. Crew Group, Inc.
JCPenney
Jo-Ann Stores
Kauffman Tire
Kohl's
Lacoste
L Brands
Lifetime Fitness
Louis Vuitton
Lowe's
lululemon athletica
Lumber Liquidators
Macy's
Marmaxx Group
The Mattress Firm
McDonald's Corporation
Meijer
Michaels
Navarro Discount Pharmacy
NEXCOM
NIKE
Office Depot
Officeworks Superstores
Ollie's Bargain Outlet
Orchard Supply Hardware
Party City
Patagonia
Payless ShoeSource
Pep Boys
Petco
PetSmart
Procter & Gamble
Publix Super Markets
Rack Room Shoes
Ralph Lauren
REI
Rent-A-Center
Restoration Hardware
Rite Aid
Sally Beauty
SAM's Club
Sears
The Sherwin Williams Company
Shoppers Drug Mart
Shorty P.Q.'s
Sonic Automotive
Southeast QSR
Southern States Cooperative
Stage Stores
Staples
Swarovski Crystal
Target
The Timberland Company
TJX Companies
TJX Canada
T-Mobile
Toys R Us
Tractor Supply Company
Tuesday Morning
Tweenbrands/Justice & Brothers
Uniform Advantage
VF Corporation
Von Maur
Walgreens
Walmart
Weis Markets, Inc.
Wilkinson
Wolverine Worldwide
Zumiez
BONUS SESSIONS
Master’s Student Breakfast Session: Empirical Analysis of Remote Monitoring and POS Exception Reporting
Tuesday, April 8 - 7:15 a.m. – 8:15 a.m.
In today’s “lean” environment, robust data analytics is critical to measuring the ROI of asset protection strategies. Hear master’s students from the University of Texas McCombs School of Business share their findings from two research projects examining the ROI of two common AP tools: remote monitoring and POS exception reports. Walk away with insights that will help you evaluate these tools and fine-tune your resource allocation. Student participants were mentored by Hart Systems and JCPenney.
Post-Conference Training Seminar:Surveillance Ops - Counter Intelligence Surveillance Methodologies & Techniques
Wednesday, April 9 - 1:00 p.m. – 5:00 p.m.
This course will provide the asset protection industry with counter intelligence surveillance methodologies used by intelligence agencies. Surveillance Ops has taken these proven techniques and integrated them with criminal investigations to establish a hybrid seminar providing the highest level of relevant surveillance training for ORC investigators and asset protection professionals.
Ricky Ansbro Chief Executive OfficerSurveillance Ops LLP
RETAIL ASSET PROTECTION CONFERENCE 2014
Audit & Analytics
Efficient audit procedures and effective use of resulting data are key to maximizing operational effectiveness. The Audit & Analytics track examines the entire audit process: development, execution, analysis and identification of data driven solutions to maximize results.
Investigations
Crimes against business can threaten people, product and brand. Asset protection professionals need to stay current on risks affecting the retail industry, including: emerging criminal trends, prevention and response strategies and common practices designed to mitigate risk. The Investigations track arms you with the information you need to maximize the success of your corporate and field-level investigations teams and protect your company’s assets.
Leadership & Development
A retailer’s most valuable asset is its people. It is no secret that a successful team starts with a strong leader. What do you need to do to take your team to the next level? How do you get the most out of your employees? The Leadership & Development track focuses on the skills and knowledge you need to develop strong teams and engaging and motivating top talent.
Conference TracksThe 2014 Retail Asset Protection Conference has six tracks, covering the full spectrum of asset protection. Each track represents a significant focus area in today’s retail asset protection function. The color-coding in the Agenda-at-a-Glance corresponds to the particular track. Conference tracks are described below:
Agenda at a GlanceSunday, April 6, 2014
4:00 p.m. - 5:00 p.m. Asset Protection Leaders Council Meeting
5:00 p.m. - 6:30 p.m. Welcome Reception
Monday, April 7, 2014
7:00 a.m. - 7:45 a.m. Loss Prevention Steering Committee Meeting
7:30 a.m. - 8:00 a.m. Continental Breakfast
8:00 a.m. - 9:15 a.m. Welcome & Opening Keynote - Rick Damron, COO, Lowe’s
9:30 a.m. - 10:30 a.m. Flawless Execution: A Fighter Pilot's Secret to Business Success
10:45 a.m. - 12:15 p.m. Breakout Sessions:
Situational Leadership: QBQ & Personal Accountability
Workplace Safety Open Forum
Organized Retail Crime Open Forum
Investigations Open Forum
Audit & Analytics Open Forum
AP & Safety Strategies: Managing & Innovating in the Cloud
Operational Shrink Open Forum
12:15 p.m. - 12:45 p.m. Lunch
12:45 p.m. - 1:45 p.m. Exhibit Hall Preview
2:00 p.m. - 3:00 p.m. Breakout Sessions:
Diversity in the Asset Protection Industry
Spreading Safety: Employee Empowerment & Executive Leadership
ORC Alliances & Associations: Leading Practices Across the Board
Impact of Big Data Tools on Fraud Identification & Prevention in Retail Transactions
Driving Shrink, Robbery, Burglary & Safety Reductions by Leveraging Interactive Video
Leveraging Cross-functional Partnerships to Fight the War on Shrink
3:15 p.m. - 4:15 p.m. Why the Future of Retail Demands Unlearning
4:15 p.m. - 6:30 p.m. Reception in the Exhibit Hall
Conference TracksOperational Shrink
A key contributor to shrink performance is managing the impact of non-malicious shrink. Shrink caused by operational inefficiencies or breakdowns in processes negatively impacts a retailer’s bottom line and the overall success of its asset protection department. The Operational Shrink track examines common operational shrink challenges retailers face today and their impact on performance, and provides options to resolve these challenges.
Technology & Innovation
Asset protection technology continues to develop as the retail industry evolves. The Technology & Innovation track provides insight into cutting-edge technology and its application in the retail asset protection industry.
Workplace Safety
Because the safety and welfare of employees and customers is a priority for all retailers, retail safety professionals are constantly looking for ways to enhance their corporate safety programs. The Workplace Safety track provides insight into minimizing customer/worker incidents and injuries, successful application of ergonomics principles, responding to enforcement actions, and more.
www.rila.org/ap
Agenda at a GlanceTuesday, April 8, 2014
7:00 a.m. - 8:30 a.m. Continental Breakfast
7:15 a.m. - 8:15 a.m. Master’s Student Breakfast Session: Empirical Analysis of Remote Monitoring and POS Exception Reporting
8:30 a.m. - 9:30 a.m. Mitigating the Impact of an Active Shooter
9:45 a.m. - 10:45 a.m. Breakout Sessions:
Influencing Skills: Utilizing Your Circle
What It all Means: Understanding the Real World Impact on Retail of Recent OSHA Legal Developments
Returns Investigations
Auditing to Effect Change in Your Enterprise
A Deal too Good to Be True? The Reality of Video Content Analytics
Opportunities & Challenges for Improving Product Availability & Preventing Shrink: Understanding the Role of Merchandising
11:00 a.m. - 12:00 p.m. Asset Protection Strategies for Today & Tomorrow: A Panel Discussion
12:00 p.m. - 1:15 p.m. Lunch in the Exhibit Hall
1:30 p.m. - 2:30 p.m. How Social Media is Changing the Retail World
2:45 p.m. - 3:45 p.m. Breakout Sessions:
Undergraduate Student Session: Millennial Customer’s Perception of AP Strategies
A Revolutionary Approach to Safety Awareness Training: Brain Science & Gamification
The Emerging Legal Landscape: What Every AP Executive Should Know to Mitigate Risk
Utilizing Analytics in Audit Programs to Drive Results
Google Glass, Big Data, The Cloud: A Primer on Technology Trends & Their Implications
Institutionalized Shrink: Identifying & Mitigating Non-theft & Fraud Related Shortage
4:00 p.m. - 5:00 p.m. Everyone's a Safety Coach
5:00 p.m. - 6:30 p.m. Reception in the Exhibit Hall
Wednesday, April 9, 2014
7:15 a.m. - 7:45 a.m. Open Steering Committee Meeting
7:30 a.m. - 8:00 a.m. Continental Breakfast
8:00 a.m. - 9:00 a.m. Cybersecurity Panel: Protecting Critical Data & Infrastructure
9:15 a.m. - 10:15 a.m. From Leading a High Performance Team to Landing on Mars
1:00 p.m. - 5:00 p.m. Training Seminar: Surveillance Ops - Counter Intelligence Surveillance Methodologies & Techniques
RETAIL ASSET PROTECTION CONFERENCE 2014
Monday, April 7, 2014 8:00 a.m. - 9:15 a.m.Welcome & Opening KeynoteJoin Rick Damron, chief operating officer of Lowe’s Companies, as he shares his unique perspective on the critical role of asset prevention in retail operations and throughout the Lowe's brand. Rick started with the company in 1981 as a store manager and today is responsible for the daily operations of one of the largest home improvement retailers worldwide, serving 15 million customers a week and employing more the 245,000 individuals.
Rick Damron Chief Operating OfficerLowe's Companies, Inc.
9:30 a.m. - 10:30 a.m.Flawless Execution: A Fighter Pilot's Secret to Business SuccessKeeping jets in the air takes a staff of hundreds coordinating, communicating and executing flawlessly. Afterburner, a team of elite military professionals, enables flight to happen daily by pursuing Flawless Execution. The Flawless Execution Model is a proven process used around the world to execute missions when stakes are high and failure is not an option. Learn how to motivate your team to work towards common goals while executing company strategy. Corporate success, like success in combat, depends on execution.
Afterburner
3:15 p.m. - 4:15 p.m.Why the Future of Retail Demands Unlearning New advances in technology are bringing forth exciting and unexpected discoveries every day, while the Internet, social networking and the open-source movement are fueling the fires which threaten to consume much of today’s existing business landscape. Life-long learning will obviously be more essential than ever in this environment, but often lost is the fact that before an organization can seize tomorrow’s opportunities it must first unlearn old, obsolete knowledge and the old ways of doing business. Jack Uldrich will explain why unlearning is a critical skill and demonstrate how unlearning can help an organization thrive.
Jack UldrichGlobal Futurist and Best-Selling Author
Tuesday, April 8, 20148:30 a.m. - 9:30 a.m.Mitigating the Impact of an Active ShooterActive shooter incidents are devastating and far too common in today’s society. We are all aware of the "fight or flight" response to these incidents; however, far too common is the "freeze" response which can have tragic results. Having a plan and practicing the plan are critical. Through video analysis of previous real-life incidents, you will learn how empowering your team with awareness and training can potentially garner life-saving results.
Jeremiah Hart Instructor Force Training Institute
11:00 a.m. - 12:00 p.m.Asset Protection Strategies for Today & Tomorrow: A Panel Discussion In this moderated panel discussion, seasoned retail asset protection executives will offer varying points of view on the state of the retail AP industry, including the most pressing issues affecting our businesses, challenges we face as an industry and opportunities to enhance performance and the profession.
1:30 p.m. - 2:30 p.m.How Social Media is Changing the Retail WorldSocial media is transforming many industries, perhaps none so much as retail. Hear social media expert Corey Perlman share the latest trends, including:
• How mobile is changing the social media landscape
• The interaction between apps and social media, and its effects on the consumers experience
• Instagram, Pinterest, Tumblr – A picture is worth a thousand words
• How short videos apps such as Vine are giving YouTube a run for its money
• Case studies on successes and opportunities
Corey PerlmanSocial Media ExpertBest-Selling Author of eBoot Camp
4:00 p.m. - 5:00 p.m.Everyone's a Safety CoachIt's difficult for workers to trust and understand the kinds of principles that must be used to help individuals and teams work safely on a regular basis. In fact, some leaders don't quite know where to begin. David Sarkus will reveal The 7C's that anyone, in any organization, can use to help everyone move together toward a common vision.
David SarkusThe Safety Coach
Wednesday, April 9, 20148:00 a.m. - 9:00 a.m.Cybersecurity Panel: Protecting Critical Data & InfrastructureRetailers place extremely high priority on data security and invest tremendous resources to prevent attacks, but cyber-criminals are persistent and their methods of attack are increasingly sophisticated. Hear from a panel of experts who will share insight into evolving cyber-threats, safeguards for protecting personal data in the payment ecosystem and how the retail industry can enhance our collective security and build and maintain consumer trust.
General Session Descriptions Visit www.rila.org/ap for the full program schedule.
Moderator: Jay FoggSenior Vice President, OperationsBloomingdale's Inc.
Panelists: Bob OberoslerGroup Vice President, Loss Prevention Rite Aid Corporation
Libby RabunVice President, Loss PreventionAutoZone, Inc.
Mark Stinde Vice President, Asset Protection7-Eleven, Inc.
SILVER
GOLD
PLATINUM
TITLE
Sponsors
BRONZE
RETAIL ASSET PROTECTION CONFERENCE 2014
REINVENTING THE WAY PETTY CRIMES ARE HANDLED.
9:15 a.m. - 10:15 a.m.From Leading a High Performance Team to Landing on MarsWith a rich and varied background, Adam Steltzner had many of the skills needed to lead the landing team for the Curiosity rover. That said, his team struggled for almost a decade with design challenges and setbacks. Hear the challenges his team faced and lessons learned on how to better lead high performing teams, manage innovation and drive towards excellence.
Adam Steltzner Lead Landing EngineerNASA's Mars Science Laboratory Curiosity Rover Project
General Session Descriptions (continued)
Hotel InformationRILA has reserved a block of rooms at the following locations for conference participants. Room reservations can be made online or directly with the hotel. The cut-off date is March 14, 2014. After the cut-off date, it is at the hotel's discretion whether to accept additional reservations, which will be subject to prevailing rates and availability.
JW Marriott Indianapolis 10 S West St Indianapolis, IN 46204(877) 303-0104
Mention you are attending RILA's Retail Asset Protection Conference 2014 to take advantage of our special group rate of $189.
Courtyard Indianapolis Downtown (Connected to the JW Marriott)601 West Washington StreetIndianapolis, IN 46204(877) 704-2643
Mention you are attending RILA's Retail Asset Protection Conference 2014 to take advantage of our special group rate of $164.
Additional Conference InformationDress: Business casual attire is recommended for all conference activities.Special Needs: Please let RILA know if you have any disabilities or dietary restrictions that require special accommodations.Other information: This is a non-smoking conference. All sessions are closed to the press.Disclaimer: RILA's Retail Asset Protection Conference has been organized by RILA and the Loss Prevention Steering Committee. The presentations and opinions of speakers and participants are not necessarily those of RILA. Questions: Call RILA's Conference Department at (703) 841-2300.
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Retail Industry Leaders Association1700 N. Moore Street Suite 2250Arlington, VA 22209
Follow RILA on:
Retail Industry Leaders Association (RILA)
The RILA Network
@RILAtweets, #RILAap
RETAIL ASSET PROTECTION CONFERENCE 2014Registration Rates Standard Rate On Site Rate
Member Retailer or Product Manufacturer
$895 $995
Non-member Retailer or Product Manufacturer
$1,195 $1,295
Register online at www.rila.org/ap