WORKFORCEOPTIMIZATIONRETAIL QUALITY MANAGEMENT

RETAIL QUALITYMANAGEMENT

VOICE RECORDINGVIDEO RECORDING SCREEN CAPTURING

Video recordingof the agent

Desktop screen capture

Video information

Date & Time User Name Location Name

Duration PC Name Flag Search ID

Playing

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COMPLETE QUALITY MANAGEMENT LIFE CYCLE

MONITOR

EVALUATE

HANDLE CUSTOMERS

TRAIN & COACHHIRE

A Flexible Solution

Customized Reporting

Users can choose to operate the Retail Quality Management platform by one of three ways:

The system protects the bandwidth of the company by copying files from the shop to the central location in a schedule and not in real time.

In the longer run the recorded information can be utilized for training to ensure correct procedural governance.

Global access to quality and performance data web-based technology portals support the access of QA and performance data from anywhere. The web based technology allows for a variety of scalability and standalone stations that can be installed through the centralized systems with multiple sites. This depends on both the operational and support needs of the system.

Architecture

CENTRAL LOCATION

MONITOR EVALUATE

SHOPS

QA

The system is compatible with free seating policy which obtains the user name from an active directory.

Globitel’s Retail Quality Management supports the multi-site environment which is now prevalent in the modern business environment.

Flexible

Expandable

Reliable

User Friendly

WHAT MAKES GLOBITEL’S RETAIL QUALITY MANAGEMENT UNIQUE?

Technical Specifications

RQM SERVER

SFTP CONNECTION BETWEENUSER PC AND SITE SERVER

SFTP CONNECTION BETWEEN SITE SERVER AND RQM SERVER

USER PCS: RQM CLIENT SERVICE INSTALLED HERE

SITE SERVERSITE SERVER

OTHER WORKFORCE OPTIMIZATION SOLUTIONS

ABOUT GLOBITEL

Dashboard

Retail Quality Management

SpeechLog Quality Monitoring

Performance Management

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www.globitel.com

info@globitel.com

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@GlobitelJordan

company/Globitel

Globitel.HQ

Jordan

P.O. Box 1786

Amman 11821

Tel.: +962 65300130

Fax: +962 65300144

Saudi Arabia

P.O. Box 295108

Riyadh 11351

Tel.: +966 11 2160206

Fax: +966 11 2160205

United Arab Emirates

P.O. Box 334155

Dubai

Tel.: +971 4 4558637

Fax: +971 4 4558556

Pakistan

Shaukat Plaza

Madina Market, F-8/2

Islamabad

Tel.: +92 33 35565666

Tunisia

1 Rue Kabbadou

La Marsa, 2070

Tunisia

Tel.: +216 23230000