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Visit www.ahip.org/courses, call 800.509.4422, or email support@AHIPInsuranceEducation.org

When It Comes to Health Insurance Education, AHIP’s Got You Covered!

CURRENT HIGHLIGHTS

AHIP Insurance Education Self-study courses • Professional Designations • Webinars • Live Events

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When you’re part of a complex industry like health insurance, it can be enough to make your head spin. So take a deep breath and take the plunge with AHIP’s Insurance Education programs. You’ll gain knowledge and earn valuable credentials quickly with:

Manageable coursework on the latest health insurance trends and policies

Flexible formats that let you learn on your own schedule

Fast, responsive web-based performance and technical support when you need it

Downloadable resources to keep, and program updates for some courses after training is over

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Start with the Basics

8 Featured Course — Build a Strong Foundation Health Insurance 101: An OrientationWherever you’re starting from, you’ll go farther with good grounding in the basics from AHIP’s cornerstone course — a comprehensive overview of the industry in just nine 30-minute modules.

Healthcare 101 covers: • Need-to-knows about today’s health insurance industry

and health insurance products• Clinical quality, utilization management and pharmacy

benefit management• Pricing, sales and marketing• Federal and state regulations, compliance and ethics • Wellness and bending the cost curve • Products (can be customized to your company)• Customer experience

Visit www.ahip.org/courses to enroll today.

HR – ask us about customizing a training course for your employees!Contact the Support Team at 800.509.4422 or trainingsolutions@AHIPInsuranceEducation.org

Just A Few of AHIP’s Top-Notch Course Offerings ...AHIP offers 40 courses — 35 of which can help you earn one of 16 designations. In this issue, we’re highlighting just a few.

For complete course listings and descriptions, visit www.ahip.org/courses today.

Dive In

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Show your company that you’re committed to excellence and serious about success by pursuing professional education in specific skills.

8 Skill-Builder — Newly Updated! Customer Service Strategies for the Health Care EnvironmentPerhaps the biggest trend in health care right now is the consumer-centric approach. That’s why having a toolkit of the latest, proven customer service tactics will make your job easier and make you a valuable asset to your organization.

Course takeaways for customer service reps:• Tactics you can use right away to improve customer relationships • Tools for communicating more effectively• Dos and don’ts for specific situations• Skills for communicating across cultures (cultural competency)

Leadership strategies for trainers, managers and advisors: • How to build a customer-driven

organization • How the accreditation process

relates to customer service issues• Methods for analyzing business service

cycles and monitoring problem areas• Breaking down barriers to

outstanding service

Visit www.ahip.org/courses to enroll today.

THE AHIP ADVANTAGE

AHIP courses let you work at your own pace. So you can stop to answer an email and continue where you left off.

Prove Your Worth

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Through AHIP’s designations, you gain expertise and get stature-raising credentials.

Stay CurrentAHIP is continually revising its courses so you’ll be in step with the latest health care trends and policies. If you’re not already fluent in the language of the Affordable Care Act (ACA) or new tax rules for medical expenses, now’s the time to learn!

8 Featured Designation — Grow for the FutureProfessional, Health Insurance Advanced Studies (PHIAS)By completing the PHIAS program you gain deep, useful knowledge of how various pieces of our health care system move together.

PHIAS Required Course 1: Affordable Care Act Expert Series, Large Group TrainingBig employers could mean big business for you and your company. Through the real-world scenarios this course provides, you will build your ACA expertise and ability to consult large employers on: • The employer mandate and eligibility• Defining priorities under the ACA• ACA-compliant plan design options • Compliance and reporting

PHIAS Required Course 2: Health Insurance Advanced Studies, Part AHealth care is evolving, and this course will ensure your knowledge of it develops, too. AHIP will even send you periodic updates for 18 months after you finish the course! Topics include:• Health insurance plan structures and alternatives• Medicare and Medicaid• New tax rules in a post-reform tax environment• Consumer-driven plans

Connect with Us @AHIPCoverage | America’s Health Insurance Plans | Facebook.com/AHIP

Raise Your Status

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COURSES

DESIGNATIONS

ITP

ITF

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PHIA

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PAH

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Accountable Care Organizations (ACOs) REQ EL2

Affordable Care Act Expert Series, Large Group Training REQ REQ

An Introduction to Wellness Programs EL1

Combating Chronic Diseases through Workplace Wellness Programs EL1

UPDATED! Customer Service Strategies for the Health Care Environment REQ

Dental Benefits, Part A: An Overview of Dental Benefits and Dental Plans EL1 REQ

Dental Benefits, Part B: A Closer Look at Plan Types and Management REQ

Disability, Part I (Primer) EL2 REQ REQ REQ EL1

Disability, Part II (Advanced Issues) EL2 REQ REQ REQ

Disability, Part III (Group and Worksite Issues) EL2 REQ REQ REQ

Fraud, Part I (Introduction) EL2 REQ EL1 EL1 REQ

Fraud, Part II (Key Products) REQ

Fundamentals of Health Insurance, Part A (Basics of Health Insurance) REQ REQ REQ REQ

Fundamentals of Health Insurance, Part B (Basics of Company Operations) REQ REQ REQ REQ

Governance and Regulation (AHM 510)* REQ

Health Insurance 101: An Orientation REQ REQ

Health Insurance Advanced Studies, Part A REQ REQ REQ EL2 EL1 REQ

Health Insurance Advanced Studies, Part B REQ

Health Insurance Exchanges and the Affordable Care Act REQ

Health Plan Finance and Risk Management (AHM 520)* REQ

Healthcare Management: An Introduction (AHM 250)* ONE REQ REQ

ICD-10 and 5010 Mandate — A Technology View REQ REQ

* An Academy for Healthcare Management (AHM) course.

Training That Gives You Real CredentialsEarn designations — and career status — easily and affordably with AHIP

= Designation is awarded upon completion of single course as shown.

= Required Course = Possible of 1 Elective = Possible of 2 ElectivesEL1REQ EL2

ONE

ITP = Information Technology ProfessionalITF = Information Technology FellowHCP™ = Healthcare Compliance ProfessionalPHIAS = Professional, Health Insurance Advanced StudiesFHIAS = Fellow, Health Insurance Advanced StudiesHIA® = Health Insurance AssociatePAHM® = Professional, Academy for Healthcare Management FAHM® = Fellow, Academy for Healthcare Management

DIA = Disability Income AssociateDHP = Disability Healthcare ProfessionalDIF = Disability Income Fellow LTCP = Long-Term Care Professional HCAFA = Health Care Anti-Fraud AssociateHCSA = Healthcare Customer Service AssociateMHP = Managed Healthcare ProfessionalDBA = Dental Benefits Associate

AVAILABLE DESIGNATIONS

Get details and enroll today at www.ahip.org/courses!

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COURSES

DESIGNATIONS

ITP

ITF

HC

PT

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PHIA

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FHIA

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HIA

®

PAH

M®

FAH

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DIA

DH

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DIF

LTC

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HC

AFA

HC

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Long-Term Care, Part I (Needs and Options) EL2 REQ EL1

Long-Term Care, Part II (Financing) EL2 REQ

Long-Term Care, Part III (The Product) REQ

Long-Term Care, Part IV (Administration and Claims) REQ

Long-Term Care Professional (LTCP) — Combined Course ONE

Medicare + Fraud, Waste and Abuse Training — Available in English and Spanish EL1

Medical Management (AHM 540)* REQ

Network Management (AHM 530)* REQ

Overview of Payer IT, Part A REQ REQ

Overview of Payer IT, Part B REQ REQ

Supplemental Health Insurance REQ

Understanding Medicare REQ EL1 EL2

Understanding Private Accountable Care Organizations (ACOs) REQ

Understanding the Summary of Benefits and Coverage (SBC) REQ

WEBINARS AND WORKSHOPS

Fraud Webinars EL2

IT Webinars EL1

IT Workshops EL1

ADDITIONAL COURSES

Federal Marketplace Training for Agents and Brokers

A Focus on Senior Products

Medicare General Compliance Training Program: Understanding Your Role and Responsibilities

Voluntary, Ancillary, and HIPAA Excepted Benefits

* An Academy for Healthcare Management (AHM) course.

Training that Gives You Real CredentialsEarn designations — and career status — easily and affordably with AHIP

= Designation is awarded upon completion of single course as shown.

= Required Course = Possible of 1 Elective = Possible of 2 ElectivesEL1REQ EL2

ONE

ITP = Information Technology ProfessionalITF = Information Technology FellowHCP™ = Healthcare Compliance ProfessionalPHIAS = Professional, Health Insurance Advanced StudiesFHIAS = Fellow, Health Insurance Advanced StudiesHIA® = Health Insurance AssociatePAHM® = Professional, Academy for Healthcare Management FAHM® = Fellow, Academy for Healthcare Management

DIA = Disability Income AssociateDHP = Disability Healthcare ProfessionalDIF = Disability Income Fellow LTCP = Long-Term Care Professional HCAFA = Health Care Anti-Fraud AssociateHCSA = Healthcare Customer Service AssociateMHP = Managed Healthcare ProfessionalDBA = Dental Benefits Associate

AVAILABLE DESIGNATIONS

Get details and enroll today at www.ahip.org/courses!

Content and Design AHIP — All Rights Reserved: © AHIP 2016

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Visit www.ahip.org/courses, call 800.509.4422 or email support@AHIPInsuranceEducation.org

AHIP Insurance Education

You’ve got a full-time job and a finite amount of energy.AHIP courses are convenient and manageable with just one exam per course, and some one-course, accelerated designations.

Credentials make all the difference. For education that will help you achieve more, go with the organization that’s been doing this a long time.

You never want to stop learning. AHIP regularly updates its courses to help you stay current.

Life happens. AHIP courses allow you to stop and then pick up where you left off, so you can learn at your own pace, on your own schedule.

You’ve always wanted to be called a “noted expert.” AHIP’s professional designations are the industry standard that other organizations imitate.

Choices, choices. Make sure to check out the complete list of AHIP’s 40 courses — plus webinars and live events — all online and up-to-date.

6 REASONS to Choose AHIP’s Insurance Education Programs