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Revision ExercisesHSC Business StudiesTeacher Resource Book
Linda Joel
Revision ExercisesHSC Business StudiesTeacher Resource Book
Linda Joel
SAMPLE
1
RevisionExercises
HSC
BusinessStudies LindaJoel
2
Five Senses Education Pty Ltd 2/195 Prospect Highway Seven Hills 2147 New South Wales Australia
© Five Senses Education Pty Ltd First Published 2013 All rights reserved. Except under the conditions described in the Copyright Act 1968 of Australia and subsequent amendments, no part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the copyright owner. Permission is granted to the purchaser to make copies of the blackline masters and proformas contained in this book for their own classes. The reproduction of this material for any other purpose is expressly forbidden.
Joel, Linda Revision Exercises HSC Business Studies ISBN:
Joel, LindaRevision ExercisesHSC Business Studies – Teacher Resource BookISBN: 978-1-74130-777-1
1
RevisionExercises
HSC
BusinessStudies LindaJoel
2
Five Senses Education Pty Ltd 2/195 Prospect Highway Seven Hills 2147 New South Wales Australia
© Five Senses Education Pty Ltd First Published 2013 All rights reserved. Except under the conditions described in the Copyright Act 1968 of Australia and subsequent amendments, no part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the copyright owner. Permission is granted to the purchaser to make copies of the blackline masters and proformas contained in this book for their own classes. The reproduction of this material for any other purpose is expressly forbidden.
Joel, Linda Revision Exercises HSC Business Studies ISBN:
Joel, LindaRevision ExercisesHSC Business Studies – Teacher Resource BookISBN: 978-1-74130-777-1
SAMPLE
Revision Exercises HSC Business Studies – Teacher Resource Book © Five Senses Education Pty Ltd iii
Contents:
iv How to use this book.
1 Chapter 1: Operations
2 Role of operations management4 Influencesonoperationsmanagement6 Operationsprocesses8 Operations strategies10 TopicRevision
17 Chapter 2: Marketing
18 Role of marketing20 Influencesonmarketing22 Marketingprocess24 Marketing strategies26 IntroductoryTasks30 TopicRevision
37 Chapter 3: Finance
38 Theroleoffinancialmanagement40 Influencesonfinancialmanagement42 Processesoffinancialmanagement44 Financialmanagementstrategies46 TopicRevision
57 Chapter 4: Human Resources
58 Theroleofhumanresourcemanagement60 Keyinfluencesonhumanresourcemanagement62 Processesofhumanresourcemanagement64 Strategiesinhumanresourcemanagement67 Effectivenessofhumanresourcemanagement70 TopicRevision
77 Chapter 5: Suggested answers
103 Appendix: Colour wordles
Revision Exercises HSC Business Studies – Teacher Resource Book © Five Senses Education Pty Ltd iii
Contents:
iv How to use this book.
1 Chapter 1: Operations
2 Role of operations management4 Influencesonoperationsmanagement6 Operationsprocesses8 Operations strategies10 TopicRevision
17 Chapter 2: Marketing
18 Role of marketing20 Influencesonmarketing22 Marketingprocess24 Marketing strategies26 IntroductoryTasks30 TopicRevision
37 Chapter 3: Finance
38 Theroleoffinancialmanagement40 Influencesonfinancialmanagement42 Processesoffinancialmanagement44 Financialmanagementstrategies46 TopicRevision
57 Chapter 4: Human Resources
58 Theroleofhumanresourcemanagement60 Keyinfluencesonhumanresourcemanagement62 Processesofhumanresourcemanagement64 Strategiesinhumanresourcemanagement67 Effectivenessofhumanresourcemanagement70 TopicRevision
77 Chapter 5: Suggested answers
103 Appendix: Colour wordles SAMPLE
4
How to use this book.
This book contains revision exercises for HSC Business Studies. It consists of the following:
1. Wordle finders: These are a cross between a word search and a crossword. Students are to find words from within the wordle to answer the questions on each topic. Each word is used once as an answer. Suggested answers have been given in Chapter 5. Colour versions of the wordles can be found in the appendix.
2. Completed crosswords: Students are to write the clues for the completed crosswords. Suggested answers have not been provided for these as student answers may vary widely.
3. Topic Crosswords: Answers have been given in Chapter 5.
4. Revision quizzes: Divide the class into two teams. Each team takes it in turn to choose the category and points value, which indicates the difficulty and/or the amount of information required for each question. If a team gives an incorrect answer, the question can then go to the other team for double the points. Suggested answers are given in Chapter 5.
5. What's the question?: This is similar to the revision quizzes except that the answers are given and the students must come up with a suitable question. For scoring purposes, a correct answer can either be worth one point each or the value of the word chosen. If an incorrect answer is given, the question can then go to the other team for double the points. Suggested answers are not given for these activities as students may come up with very different questions.
6. Talk about it: Divide the class into two groups. Write the topic on the board. Give the class a minute to think about it then choose one student to tell the class everything they know about the topic. Score them one point every time they mention one of the terms on the list. When the student cannot think of anything else to say about the topic, choose a student from the other group to add information, giving them two points for each term they use from the list. Continue this until all the terms on the list have been covered. You can add terms of your own to the list but don't show the list to the students!
7. Consider all possibilities: Write one of the scenarios on the board and ask the students to write down all the possible causes and effects they can think of, encouraging them to think "outside the square". Discuss their answers as a class.
4
How to use this book.
This book contains revision exercises for HSC Business Studies. It consists of the following:
1. Wordle finders: These are a cross between a word search and a crossword. Students are to find words from within the wordle to answer the questions on each topic. Each word is used once as an answer. Suggested answers have been given in Chapter 5. Colour versions of the wordles can be found in the appendix.
2. Completed crosswords: Students are to write the clues for the completed crosswords. Suggested answers have not been provided for these as student answers may vary widely.
3. Topic Crosswords: Answers have been given in Chapter 5.
4. Revision quizzes: Divide the class into two teams. Copy and project only the points‐value table onto the board. Each team takes it in turn to choose the category and points value, which indicates the difficulty and/or the amount of information required for each question. If a team gives an incorrect answer, the question can then go to the other team for double the points. Suggested answers are given in Chapter 5.
5. What's the question?: This is similar to the revision quizzes except that the answers are given and the students must come up with a suitable question. Copy and project only the points‐value table onto the board. For scoring purposes, a correct answer can either be worth one point each or the value of the word chosen. If an incorrect answer is given, the question can then go to the other team for double the points. Suggested answers are not given for these activities as students may come up with very different questions.
6. Talk about it: Divide the class into two groups. Write the topic on the board. Give the class a minute to think about it then choose one student to tell the class everything they know about the topic. Score them one point every time they mention one of the terms on the list. When the student cannot think of anything else to say about the topic, choose a student from the other group to add information, giving them two points for each term they use from the list. Continue this until all the terms on the list have been covered. You can add terms of your own to the list but don't show the list to the students!
7. Consider all possibilities: Write one of the scenarios on the board and ask the students to write down all the possible causes and effects they can think of, encouraging them to think "outside the square". Discuss their answers as a class.
iv Revision Exercises HSC Business Studies – Teacher Resource Book © Five Senses Education Pty Ltd 4
How to use this book.
This book contains revision exercises for HSC Business Studies. It consists of the following:
1. Wordle finders: These are a cross between a word search and a crossword. Students are to find words from within the wordle to answer the questions on each topic. Each word is used once as an answer. Suggested answers have been given in Chapter 5. Colour versions of the wordles can be found in the appendix.
2. Completed crosswords: Students are to write the clues for the completed crosswords. Suggested answers have not been provided for these as student answers may vary widely.
3. Topic Crosswords: Answers have been given in Chapter 5.
4. Revision quizzes: Divide the class into two teams. Each team takes it in turn to choose the category and points value, which indicates the difficulty and/or the amount of information required for each question. If a team gives an incorrect answer, the question can then go to the other team for double the points. Suggested answers are given in Chapter 5.
5. What's the question?: This is similar to the revision quizzes except that the answers are given and the students must come up with a suitable question. For scoring purposes, a correct answer can either be worth one point each or the value of the word chosen. If an incorrect answer is given, the question can then go to the other team for double the points. Suggested answers are not given for these activities as students may come up with very different questions.
6. Talk about it: Divide the class into two groups. Write the topic on the board. Give the class a minute to think about it then choose one student to tell the class everything they know about the topic. Score them one point every time they mention one of the terms on the list. When the student cannot think of anything else to say about the topic, choose a student from the other group to add information, giving them two points for each term they use from the list. Continue this until all the terms on the list have been covered. You can add terms of your own to the list but don't show the list to the students!
7. Consider all possibilities: Write one of the scenarios on the board and ask the students to write down all the possible causes and effects they can think of, encouraging them to think "outside the square". Discuss their answers as a class.
4
How to use this book.
This book contains revision exercises for HSC Business Studies. It consists of the following:
1. Wordle finders: These are a cross between a word search and a crossword. Students are to find words from within the wordle to answer the questions on each topic. Each word is used once as an answer. Suggested answers have been given in Chapter 5. Colour versions of the wordles can be found in the appendix.
2. Completed crosswords: Students are to write the clues for the completed crosswords. Suggested answers have not been provided for these as student answers may vary widely.
3. Topic Crosswords: Answers have been given in Chapter 5.
4. Revision quizzes: Divide the class into two teams. Copy and project only the points‐value table onto the board. Each team takes it in turn to choose the category and points value, which indicates the difficulty and/or the amount of information required for each question. If a team gives an incorrect answer, the question can then go to the other team for double the points. Suggested answers are given in Chapter 5.
5. What's the question?: This is similar to the revision quizzes except that the answers are given and the students must come up with a suitable question. Copy and project only the points‐value table onto the board. For scoring purposes, a correct answer can either be worth one point each or the value of the word chosen. If an incorrect answer is given, the question can then go to the other team for double the points. Suggested answers are not given for these activities as students may come up with very different questions.
6. Talk about it: Divide the class into two groups. Write the topic on the board. Give the class a minute to think about it then choose one student to tell the class everything they know about the topic. Score them one point every time they mention one of the terms on the list. When the student cannot think of anything else to say about the topic, choose a student from the other group to add information, giving them two points for each term they use from the list. Continue this until all the terms on the list have been covered. You can add terms of your own to the list but don't show the list to the students!
7. Consider all possibilities: Write one of the scenarios on the board and ask the students to write down all the possible causes and effects they can think of, encouraging them to think "outside the square". Discuss their answers as a class.
iv Revision Exercises HSC Business Studies – Teacher Resource Book © Five Senses Education Pty Ltd
SAMPLE
5
Chapter 1:
Operations
Role of operations management Influences in operations management Operations processes Operations strategies
6
Roleofoperationsmanagement:
Identify the following from the words above:
4 inputs to produce a good:
6 inputs to produce a service:
7 inventory costs:
7 quality management costs:
4 business functions:
2 Revision Exercises HSC Business Studies – Teacher Resource Book © Five Senses Education Pty Ltd 5
Chapter 1:
Operations
Role of operations management Influences in operations management Operations processes Operations strategies
6
Roleofoperationsmanagement:
Identify the following from the words above:
4 inputs to produce a good:
6 inputs to produce a service:
7 inventory costs:
7 quality management costs:
4 business functions:
2 Revision Exercises HSC Business Studies – Teacher Resource Book © Five Senses Education Pty Ltd
SAMPLE
6
Roleofoperationsmanagement:
Identify the following from the words above:
4 inputs to produce a good:
6 inputs to produce a service:
7 inventory costs:
7 quality management costs:
4 business functions:
7
Roleofoperationsmanagement: Write clues for the following completed crossword:
Across: Down:
Revision Exercises HSC Business Studies – Teacher Resource Book © Five Senses Education Pty Ltd 3
7
Roleofoperationsmanagement: Write clues for the following completed crossword:
Across: Down:
Across: Down:
6
Roleofoperationsmanagement:
Identify the following from the words above:
4 inputs to produce a good:
6 inputs to produce a service:
7 inventory costs:
7 quality management costs:
4 business functions:
7
Roleofoperationsmanagement: Write clues for the following completed crossword:
Across: Down:
Revision Exercises HSC Business Studies – Teacher Resource Book © Five Senses Education Pty Ltd 3
7
Roleofoperationsmanagement: Write clues for the following completed crossword:
Across: Down:
Across: Down:
SAMPLE
13
Operationsstrategies:
Write clues for the following completed crossword:
Across: Down:
14
Operations:TopicRevision
10 Revision Exercises HSC Business Studies – Teacher Resource Book © Five Senses Education Pty Ltd 13
Operationsstrategies:
Write clues for the following completed crossword:
Across: Down:
14
Operations:TopicRevision
10 Revision Exercises HSC Business Studies – Teacher Resource Book © Five Senses Education Pty Ltd
SAMPLE
14
Operations:TopicRevision
15
Operations:crosswordclues Across: 2. An inventory cost. 5. Courtesy of and care taken by staff. 9. Person in a position of financial trust. 11. An input cost. 12. Time taken to fill an order after production. (2 words) 14. A cost associated with change. 19. Shortest length of time to complete all tasks. (2 words) 23. Goods that become inputs. 25. A centre to minimise time to get stock to retailers. 26. B2C means business to what? 27. Length of time activities take. 29. Factory or office. 31. An inventory management approach. (abbrev) 34. To work from home using the internet. 35. A service of psychological well being. 38. Reducing the number of suppliers to the least amount. 40. A person who proposed a change model. 41. Mass produced goods. 42. Domestic outsourcing. 43. Production that aims to eliminate waste. 44. Visual tool to show progress of a project. 45. Services that cannot be touched. 46. Purchasing supplies without location constraints. (2 words) 47. Creation of a product to meet the needs of customers. 48. Engineering that takes apart a product.
Down: 1. Costs associated with meeting legal requirements. 3. Knowledge gained from research. 4. Removal of trade barriers. 6. Order in which activities occur. 7. Arrangement of machines. (2 words) 8. To have the lowest cost in the market. (2 words) 10. Open & accountable business actions based on respect. (abbrev) 13. A guarantee. 15. Raw materials, work in progress & finished goods. 16. When set standards are achieved in production. (2 words) 17. Predetermined variables to enable control of operation process. (abbrev) 18. Improvement over time. 20. Advantage of outsourcing. 21. To break down forces to prepare for change. 22. A slowing down of processing speed. 24. A cost advantage due to size. (3 words) 28. Plant & machinery used in operations. 30. Method of pricing inventory. (abbrev) 32. Japanese word for continuous improvement. 33. The most advanced forms of technology. (2 words) 36. Source of resistance to change. 37. To meet the standard of design. 39. Business process for transformation.
Revision Exercises HSC Business Studies – Teacher Resource Book © Five Senses Education Pty Ltd 11 14
Operations:TopicRevision
15
Operations:crosswordclues Across: 2. An inventory cost. 5. Courtesy of and care taken by staff. 9. Person in a position of financial trust. 11. An input cost. 12. Time taken to fill an order after production. (2 words) 14. A cost associated with change. 19. Shortest length of time to complete all tasks. (2 words) 23. Goods that become inputs. 25. A centre to minimise time to get stock to retailers. 26. B2C means business to what? 27. Length of time activities take. 29. Factory or office. 31. An inventory management approach. (abbrev) 34. To work from home using the internet. 35. A service of psychological well being. 38. Reducing the number of suppliers to the least amount. 40. A person who proposed a change model. 41. Mass produced goods. 42. Domestic outsourcing. 43. Production that aims to eliminate waste. 44. Visual tool to show progress of a project. 45. Services that cannot be touched. 46. Purchasing supplies without location constraints. (2 words) 47. Creation of a product to meet the needs of customers. 48. Engineering that takes apart a product.
Down: 1. Costs associated with meeting legal requirements. 3. Knowledge gained from research. 4. Removal of trade barriers. 6. Order in which activities occur. 7. Arrangement of machines. (2 words) 8. To have the lowest cost in the market. (2 words) 10. Open & accountable business actions based on respect. (abbrev) 13. A guarantee. 15. Raw materials, work in progress & finished goods. 16. When set standards are achieved in production. (2 words) 17. Predetermined variables to enable control of operation process. (abbrev) 18. Improvement over time. 20. Advantage of outsourcing. 21. To break down forces to prepare for change. 22. A slowing down of processing speed. 24. A cost advantage due to size. (3 words) 28. Plant & machinery used in operations. 30. Method of pricing inventory. (abbrev) 32. Japanese word for continuous improvement. 33. The most advanced forms of technology. (2 words) 36. Source of resistance to change. 37. To meet the standard of design. 39. Business process for transformation.
Revision Exercises HSC Business Studies – Teacher Resource Book © Five Senses Education Pty Ltd 11
SAMPLE
15
Operations:crosswordclues Across: 2. An inventory cost. 5. Courtesy of and care taken by staff. 9. Person in a position of financial trust. 11. An input cost. 12. Time taken to fill an order after production. (2 words) 14. A cost associated with change. 19. Shortest length of time to complete all tasks. (2 words) 23. Goods that become inputs. 25. A centre to minimise time to get stock to retailers. 26. B2C means business to what? 27. Length of time activities take. 29. Factory or office. 31. An inventory management approach. (abbrev) 34. To work from home using the internet. 35. A service of psychological well being. 38. Reducing the number of suppliers to the least amount. 40. A person who proposed a change model. 41. Mass produced goods. 42. Domestic outsourcing. 43. Production that aims to eliminate waste. 44. Visual tool to show progress of a project. 45. Services that cannot be touched. 46. Purchasing supplies without location constraints. (2 words) 47. Creation of a product to meet the needs of customers. 48. Engineering that takes apart a product.
Down: 1. Costs associated with meeting legal requirements. 3. Knowledge gained from research. 4. Removal of trade barriers. 6. Order in which activities occur. 7. Arrangement of machines. (2 words) 8. To have the lowest cost in the market. (2 words) 10. Open & accountable business actions based on respect. (abbrev) 13. A guarantee. 15. Raw materials, work in progress & finished goods. 16. When set standards are achieved in production. (2 words) 17. Predetermined variables to enable control of operation process. (abbrev) 18. Improvement over time. 20. Advantage of outsourcing. 21. To break down forces to prepare for change. 22. A slowing down of processing speed. 24. A cost advantage due to size. (3 words) 28. Plant & machinery used in operations. 30. Method of pricing inventory. (abbrev) 32. Japanese word for continuous improvement. 33. The most advanced forms of technology. (2 words) 36. Source of resistance to change. 37. To meet the standard of design. 39. Business process for transformation.
16
Operations:revisionquizRole of Operations
Management Influences on Operations Management
Operations Processes
Operations Strategies
10
10
10
10
20
20
20
20
30
30
30
30
40
40
40
40
50
50
50
50
Questions: Role of Operations
Management Influences on Operations Management
Operations Processes
Operations Strategies
10: Define operations.
10: Define globalisation.
10: Identify the 3 stages of operations.
10: What is supplier rationalisation?
20: Explain value adding.
20: Explain what a global web is, with respect to supply chain management.
20: Explain critical path analysis.
20: What is logistics? Give examples.
30: Explain, using examples, economies of scale.
30: How does the government influence operations management?
30: Explain the benefits of good customer service.
30: Explain LIFO, FIFO & JIT.
40: Explain the 4 main business functions.
40: What quality expectations do consumers have of goods & services.
40: Explain, using examples, why it is important to keep up with technology.
40: Give 3 advantages & 3 disadvantages of outsourcing.
50: Identify the 5 different types of operational costs & give an example of each one.
50: Using a business as an example, explain how this business demonstrates corporate social responsibility.
50: Differentiate between sequencing & scheduling. & explain how a Gantt chart helps with these.
50: Identify & explain the 6 main performance objectives.
12 Revision Exercises HSC Business Studies – Teacher Resource Book © Five Senses Education Pty Ltd 15
Operations:crosswordclues Across: 2. An inventory cost. 5. Courtesy of and care taken by staff. 9. Person in a position of financial trust. 11. An input cost. 12. Time taken to fill an order after production. (2 words) 14. A cost associated with change. 19. Shortest length of time to complete all tasks. (2 words) 23. Goods that become inputs. 25. A centre to minimise time to get stock to retailers. 26. B2C means business to what? 27. Length of time activities take. 29. Factory or office. 31. An inventory management approach. (abbrev) 34. To work from home using the internet. 35. A service of psychological well being. 38. Reducing the number of suppliers to the least amount. 40. A person who proposed a change model. 41. Mass produced goods. 42. Domestic outsourcing. 43. Production that aims to eliminate waste. 44. Visual tool to show progress of a project. 45. Services that cannot be touched. 46. Purchasing supplies without location constraints. (2 words) 47. Creation of a product to meet the needs of customers. 48. Engineering that takes apart a product.
Down: 1. Costs associated with meeting legal requirements. 3. Knowledge gained from research. 4. Removal of trade barriers. 6. Order in which activities occur. 7. Arrangement of machines. (2 words) 8. To have the lowest cost in the market. (2 words) 10. Open & accountable business actions based on respect. (abbrev) 13. A guarantee. 15. Raw materials, work in progress & finished goods. 16. When set standards are achieved in production. (2 words) 17. Predetermined variables to enable control of operation process. (abbrev) 18. Improvement over time. 20. Advantage of outsourcing. 21. To break down forces to prepare for change. 22. A slowing down of processing speed. 24. A cost advantage due to size. (3 words) 28. Plant & machinery used in operations. 30. Method of pricing inventory. (abbrev) 32. Japanese word for continuous improvement. 33. The most advanced forms of technology. (2 words) 36. Source of resistance to change. 37. To meet the standard of design. 39. Business process for transformation.
16
Operations:revisionquizRole of Operations
Management Influences on Operations Management
Operations Processes
Operations Strategies
10
10
10
10
20
20
20
20
30
30
30
30
40
40
40
40
50
50
50
50
Questions: Role of Operations
Management Influences on Operations Management
Operations Processes
Operations Strategies
10: Define operations.
10: Define globalisation.
10: Identify the 3 stages of operations.
10: What is supplier rationalisation?
20: Explain value adding.
20: Explain what a global web is, with respect to supply chain management.
20: Explain critical path analysis.
20: What is logistics? Give examples.
30: Explain, using examples, economies of scale.
30: How does the government influence operations management?
30: Explain the benefits of good customer service.
30: Explain LIFO, FIFO & JIT.
40: Explain the 4 main business functions.
40: What quality expectations do consumers have of goods & services.
40: Explain, using examples, why it is important to keep up with technology.
40: Give 3 advantages & 3 disadvantages of outsourcing.
50: Identify the 5 different types of operational costs & give an example of each one.
50: Using a business as an example, explain how this business demonstrates corporate social responsibility.
50: Differentiate between sequencing & scheduling. & explain how a Gantt chart helps with these.
50: Identify & explain the 6 main performance objectives.
12 Revision Exercises HSC Business Studies – Teacher Resource Book © Five Senses Education Pty Ltd
SAMPLE
16
Operations:revisionquizRole of Operations
Management Influences on Operations Management
Operations Processes
Operations Strategies
10
10
10
10
20
20
20
20
30
30
30
30
40
40
40
40
50
50
50
50
Questions: Role of Operations
Management Influences on Operations Management
Operations Processes
Operations Strategies
10: Define operations.
10: Define globalisation.
10: Identify the 3 stages of operations.
10: What is supplier rationalisation?
20: Explain value adding.
20: Explain what a global web is, with respect to supply chain management.
20: Explain critical path analysis.
20: What is logistics? Give examples.
30: Explain, using examples, economies of scale.
30: How does the government influence operations management?
30: Explain the benefits of good customer service.
30: Explain LIFO, FIFO & JIT.
40: Explain the 4 main business functions.
40: What quality expectations do consumers have of goods & services.
40: Explain, using examples, why it is important to keep up with technology.
40: Give 3 advantages & 3 disadvantages of outsourcing.
50: Identify the 5 different types of operational costs & give an example of each one.
50: Using a business as an example, explain how this business demonstrates corporate social responsibility.
50: Differentiate between sequencing & scheduling. & explain how a Gantt chart helps with these.
50: Identify & explain the 6 main performance objectives.
17
Operations:What'sthequestion?Role of Operations
Management Influences on Operations Management
Operations Processes Operations Strategies
1 1 1 1
2 2 2 2
3 3 3 3
4 4 4 4
5 5 5 5
6 6 6 6
7 7 7 7
8 8 8 8
9 9 9 9
10 10 10 10
Role of Operations Management
Influences on Operations Management
Operations Processes Operations Strategies
1 adding 1 globalisation 1 transformation 1 outsourcing
2 inputs 2 innovation 2 facilities 2 explicit
3 outputs 3 supply chain 3 scheduling 3 logistics
4 lean production 4 reverse 4 sequencing 4 integration
5 economies of scale 5 quality 5 Gantt 5 global
6 warranty 6 fixed 6 layout 6 e‐commerce
7 differentiation 7 compliance 7 telecommute 7 warehousing
8 customised 8 social 8 computer 8 language
9 intermediate 9 fiduciary 9 bottleneck 9 leading edge
10 four 10 ethical 10 workstation 10 change
Revision Exercises HSC Business Studies – Teacher Resource Book © Five Senses Education Pty Ltd 13 16
Operations:revisionquizRole of Operations
Management Influences on Operations Management
Operations Processes
Operations Strategies
10
10
10
10
20
20
20
20
30
30
30
30
40
40
40
40
50
50
50
50
Questions: Role of Operations
Management Influences on Operations Management
Operations Processes
Operations Strategies
10: Define operations.
10: Define globalisation.
10: Identify the 3 stages of operations.
10: What is supplier rationalisation?
20: Explain value adding.
20: Explain what a global web is, with respect to supply chain management.
20: Explain critical path analysis.
20: What is logistics? Give examples.
30: Explain, using examples, economies of scale.
30: How does the government influence operations management?
30: Explain the benefits of good customer service.
30: Explain LIFO, FIFO & JIT.
40: Explain the 4 main business functions.
40: What quality expectations do consumers have of goods & services.
40: Explain, using examples, why it is important to keep up with technology.
40: Give 3 advantages & 3 disadvantages of outsourcing.
50: Identify the 5 different types of operational costs & give an example of each one.
50: Using a business as an example, explain how this business demonstrates corporate social responsibility.
50: Differentiate between sequencing & scheduling. & explain how a Gantt chart helps with these.
50: Identify & explain the 6 main performance objectives.
17
Operations:What'sthequestion?Role of Operations
Management Influences on Operations Management
Operations Processes Operations Strategies
1 1 1 1
2 2 2 2
3 3 3 3
4 4 4 4
5 5 5 5
6 6 6 6
7 7 7 7
8 8 8 8
9 9 9 9
10 10 10 10
Role of Operations Management
Influences on Operations Management
Operations Processes Operations Strategies
1 adding 1 globalisation 1 transformation 1 outsourcing
2 inputs 2 innovation 2 facilities 2 explicit
3 outputs 3 supply chain 3 scheduling 3 logistics
4 lean production 4 reverse 4 sequencing 4 integration
5 economies of scale 5 quality 5 Gantt 5 global
6 warranty 6 fixed 6 layout 6 e‐commerce
7 differentiation 7 compliance 7 telecommute 7 warehousing
8 customised 8 social 8 computer 8 language
9 intermediate 9 fiduciary 9 bottleneck 9 leading edge
10 four 10 ethical 10 workstation 10 change
Revision Exercises HSC Business Studies – Teacher Resource Book © Five Senses Education Pty Ltd 13
SAMPLE
17
Operations:What'sthequestion?Role of Operations
Management Influences on Operations Management
Operations Processes Operations Strategies
1 1 1 1
2 2 2 2
3 3 3 3
4 4 4 4
5 5 5 5
6 6 6 6
7 7 7 7
8 8 8 8
9 9 9 9
10 10 10 10
Role of Operations Management
Influences on Operations Management
Operations Processes Operations Strategies
1 adding 1 globalisation 1 transformation 1 outsourcing
2 inputs 2 innovation 2 facilities 2 explicit
3 outputs 3 supply chain 3 scheduling 3 logistics
4 lean production 4 reverse 4 sequencing 4 integration
5 economies of scale 5 quality 5 Gantt 5 global
6 warranty 6 fixed 6 layout 6 e‐commerce
7 differentiation 7 compliance 7 telecommute 7 warehousing
8 customised 8 social 8 computer 8 language
9 intermediate 9 fiduciary 9 bottleneck 9 leading edge
10 four 10 ethical 10 workstation 10 change
18
Operations:TalkAboutItRole of operations
management Main influences on
operations management
Making improvements in operations
Resistance to change
Transformation
Inputs
Outputs
Minimising waste
Costs
Intermediate goods
Goals
Business functions
Globalisation
Technology
Expectations
Competition
Government policies
Laws
Social responsibility
Environment
Ethics
Lead times
Sequencing
Scheduling
Gantt charts
Technology
Robotics
Task design
Plant layout
Process layout
Monitoring
Change
Redundancy
Retraining
Resistance
Change agent
Kurt Lewin
Inertia
Reasons
Equipment
14 Revision Exercises HSC Business Studies – Teacher Resource Book © Five Senses Education Pty Ltd 17
Operations:What'sthequestion?Role of Operations
Management Influences on Operations Management
Operations Processes Operations Strategies
1 1 1 1
2 2 2 2
3 3 3 3
4 4 4 4
5 5 5 5
6 6 6 6
7 7 7 7
8 8 8 8
9 9 9 9
10 10 10 10
Role of Operations Management
Influences on Operations Management
Operations Processes Operations Strategies
1 adding 1 globalisation 1 transformation 1 outsourcing
2 inputs 2 innovation 2 facilities 2 explicit
3 outputs 3 supply chain 3 scheduling 3 logistics
4 lean production 4 reverse 4 sequencing 4 integration
5 economies of scale 5 quality 5 Gantt 5 global
6 warranty 6 fixed 6 layout 6 e‐commerce
7 differentiation 7 compliance 7 telecommute 7 warehousing
8 customised 8 social 8 computer 8 language
9 intermediate 9 fiduciary 9 bottleneck 9 leading edge
10 four 10 ethical 10 workstation 10 change
18
Operations:TalkAboutItRole of operations
management Main influences on
operations management
Making improvements in operations
Resistance to change
Transformation
Inputs
Outputs
Minimising waste
Costs
Intermediate goods
Goals
Business functions
Globalisation
Technology
Expectations
Competition
Government policies
Laws
Social responsibility
Environment
Ethics
Lead times
Sequencing
Scheduling
Gantt charts
Technology
Robotics
Task design
Plant layout
Process layout
Monitoring
Change
Redundancy
Retraining
Resistance
Change agent
Kurt Lewin
Inertia
Reasons
Equipment
14 Revision Exercises HSC Business Studies – Teacher Resource Book © Five Senses Education Pty Ltd
SAMPLE
18
Operations:TalkAboutItRole of operations
management Main influences on
operations management
Making improvements in operations
Resistance to change
Transformation
Inputs
Outputs
Minimising waste
Costs
Intermediate goods
Goals
Business functions
Globalisation
Technology
Expectations
Competition
Government policies
Laws
Social responsibility
Environment
Ethics
Lead times
Sequencing
Scheduling
Gantt charts
Technology
Robotics
Task design
Plant layout
Process layout
Monitoring
Change
Redundancy
Retraining
Resistance
Change agent
Kurt Lewin
Inertia
Reasons
Equipment
19
Operations:ConsiderallPossibilities Using your knowledge gained from the topic just studied, identify causes and effects for the following scenarios:
The Board has been approached by a main competitor to consider a merger.
The Board has agreed to introduce a system of total quality management.
A major competitor has completed two acquisitions, increasing its market share by 5%.
The business is considering outsourcing many IT activities, including payroll & customer database management.
A new product may need to be withdrawn due to customer complaints.
A strategy consultant suggests that the product range is too wide.
There is a need to change inventory management.
The business needs to update but is experiencing resistance.
Competitors have gained an advantage with more widespread use of technology.
An external consultant's review of the business's organisational structure suggests de‐layering to improve productivity.
Revision Exercises HSC Business Studies – Teacher Resource Book © Five Senses Education Pty Ltd 15 18
Operations:TalkAboutItRole of operations
management Main influences on
operations management
Making improvements in operations
Resistance to change
Transformation
Inputs
Outputs
Minimising waste
Costs
Intermediate goods
Goals
Business functions
Globalisation
Technology
Expectations
Competition
Government policies
Laws
Social responsibility
Environment
Ethics
Lead times
Sequencing
Scheduling
Gantt charts
Technology
Robotics
Task design
Plant layout
Process layout
Monitoring
Change
Redundancy
Retraining
Resistance
Change agent
Kurt Lewin
Inertia
Reasons
Equipment
19
Operations:ConsiderallPossibilities Using your knowledge gained from the topic just studied, identify causes and effects for the following scenarios:
The Board has been approached by a main competitor to consider a merger.
The Board has agreed to introduce a system of total quality management.
A major competitor has completed two acquisitions, increasing its market share by 5%.
The business is considering outsourcing many IT activities, including payroll & customer database management.
A new product may need to be withdrawn due to customer complaints.
A strategy consultant suggests that the product range is too wide.
There is a need to change inventory management.
The business needs to update but is experiencing resistance.
Competitors have gained an advantage with more widespread use of technology.
An external consultant's review of the business's organisational structure suggests de‐layering to improve productivity.
Revision Exercises HSC Business Studies – Teacher Resource Book © Five Senses Education Pty Ltd 15
SAMPLE