Ricardo Passchier, Manager Business Development Ronald de ... · Verandermanagement Continue verbetering Programma’s en projecten Middelen Standaarden Methoden Technieken Tools

www.ids-scheer.com

Visie op beheerAGNL Themamiddag 27 november 2009

IDS Scheer Nederland BVRicardo Passchier, Manager Business Development

Ronald de Lignie, Consultant

Wat verstaan we onder beheer?

Beheer van ARIS

�Functioneel beheer

� Conventies� QA� Filters� Templates� Queries� Rapportages

Beheer van BPM

�Mensen

� Eigenaarschap� Rollen� Verantwoordelijkheden� Stakeholdermanagement

�Processen� Rapportages� Gebruikers� Databases

�Technisch beheer

� Servers� Clients� Licenties� Toegang� Authenticatie / autorisatie

�Processen

� Status- en versiebeheer� Verandermanagement� Continue verbetering� Programma’s en projecten

�Middelen

� Standaarden� Methoden� Technieken� Tools

Het proces van procesmanagement vergt beheer

VERBETEREN

RICHTEN

VERRICHTEN BEHEERSEN

INRICHTEN

BPM Governance

�BPM Governance is een beheersstructuur om verantwoord en duurzaam te verbeteren en te veranderen (niet eenmalig, maar continu)

�Omvat de componenten:

�Mensen (eigenaarschap)

�Processen (proces van procesmanagement)

�Middelen (gemeenschappelijke taal, methoden, technieken, tools)�Middelen (gemeenschappelijke taal, methoden, technieken, tools)

�Geeft antwoord op de vragen:

�Waarom: Verander- en verbeterdoelen

�Wie: Opstelling (rollen & verantwoordelijkheden)

�Wat: Speelwijze (methodologie, architectuur)

�Hoe: verander-/verbeter-/projectaanpak

�Waarmee: Hulpmiddelen voor inrichting, uitvoering en besturing

Waar beleg je het beheer van BPM?

Siemens AG BMW Financial Services

Board

CIO

Governance

� BPM sponsor

Board

Marketing

� BPM sponsor

Processes Retail …

Credit Suisse WestLB

Responsibility for Business Process Management

Board

CorporateOrganisation

Method Team

� BPM sponsor

Board

CIO

OperationalExcellence

� BPM sponsor

Organisatie van BPM Governance

Group Process Management

Local Process Management Units

BPM Leadership

Regulatory Framework

Training & Communication

Process Controlling

Decision-relevant Project Standards D

efi

nit

ion

/G

ove

rna

nc

e

Imp

lem

en

tati

on

/C

om

pli

an

ce

LoB 1

ProcessCoordinator 1

Project 1

LoB 2

ProcessCoordinator 2

Project 2

LoB n

ProcessCoordinator n

Project n

BPM Leadership

Regulatory Framework

Training & Communication

Process Controlling

Decision-relevant Project Standards

Imp

lem

en

tati

on

/C

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ce

Ex

ec

uti

on

Reports directly within line organisation

Responsible for the execution and compliance with regulatory framework

Reports directly to the project´s PMT

BPM Competence Centre - Rollen

Group ProcessManagement

Function Role

Competence Centre

BPM Leadership Chief Process Officer

Regulatory Framework GRC-specialist

Quality, Training & Communication BPM consultant

Process Controlling Business-analist

Tool Product Management Functioneel beheerder

Decision-relevant Project Standards Enterprise architect

Defi

nit

ion

BPM Competence Centre - Dienstverlening

� DescribeDescribeDescribeDescribe� Definition of process description standards� Ensuring of adherence to standards� Description of processes

� HarmonizeHarmonizeHarmonizeHarmonize� Development of standardized processes� Implementation/Roll out of standardized processes

� OptimizeOptimizeOptimizeOptimize� Provision of methods and tools for process analysis and

optimization� Support of the functional departments to perform process

optimization projects� AutomateAutomateAutomateAutomate

� Transfer, Train, CoachTransfer, Train, CoachTransfer, Train, CoachTransfer, Train, Coach� Provision of process know how (eg. using Intranet)� Organization of know how and ideas transfer� Conceiving, organization and performing of qualification

measures� Coaching of selected subsidiaries

� BenchmarkingBenchmarkingBenchmarkingBenchmarking� Definition of benchmarks� Acquisition of the defined benchmarks (eg. using external

sources)� Provision of the benchmarks to the organization

� Implement pilotsImplement pilotsImplement pilotsImplement pilots� Implementation of ideas concerning process innovation� AutomateAutomateAutomateAutomate

� Elaboration of business blueprints for the implementation of IT systems

� Elaboration of business cases based on cost estimation of the IT department

� MeasureMeasureMeasureMeasure� Definition of Process-KPIs� Definition of the requirements concerning KPI implementation

� Identify needs for actionIdentify needs for actionIdentify needs for actionIdentify needs for action� Identification of fields for action with help of

� Process performance indicators� Strategic decisions

� Project design� Initiation of the project prioritization and approval process

� Support of strategic projectsSupport of strategic projectsSupport of strategic projectsSupport of strategic projects� Definition of the project management methodology� Help to structure deliverables (“Templates”)� Provision of tracking tools and monitor on-line� Coordination of interdependent projects

� Implementation of ideas concerning process innovation� Work out of business cases based on project results� Adaptation of generic concepts to business specifics based on

the gained experiences� RolloutRolloutRolloutRollout

� Rollout planning for strategic organizational projects� Adaptation of generic concepts to market specifics� Progress controlling� Participation at steering of strategic organizational projects

� Optimization of the Value ChainOptimization of the Value ChainOptimization of the Value ChainOptimization of the Value Chain� Provision of methods and tools for the analysis of the optimal

value chain depth (real net output ratio)� Performance of real net output ratio analysis� Elaboration of the consequences of value chain modifications

for workflow and structures

Automatisering van BPM Governance

StrategyStrategy DesignDesign ImplementationImplementation ControllingControlling

BPM Governance is a set of policies, standards and procedures that defines the way

an organization's business processes are managed and changed.

Sales Sales processingprocessing

PurchasingPurchasing HR processingHR processingFinance Finance processingprocessing ........

© IDS Scheer AG www.ids-scheer.com 10

Model Driven Implementation

Build Time

Design of BPM Processes

Run TimeRun Time

Execution

Monitoring

1

2

Org

Org EPC

IT

Services

VACD


Monitoring2

Free design

References as library

Pre-defined building blocks

Link / Re-use

Automatic transformation into technical process, incl. iterations

1

2

3

Deployment

Ongoing monitoring

Round Trip

BPMN

Dialog Designer Screens Data

ARIS Process Governance:Performance Management and Monitoring

Performance Management and Monitoring

From aggregated level... ... Down to each process instance


ARIS Process Governance – Product Components

ARIS Business Servers

Process Board

ARIS Process Automation Architect

Process Administration

Build TimeBuild Time Run Time


ARIS Business

Publisher Server(add on)

ARIS Repository

ARIS Governance

Engine

PPM / Dashboard

(add on)

PPM Server(add on)

ORACLE /Sybase

SERVER

Administration Module in ARIS

Process Automation

Architect

BPMN

BPM Governance Scenario’s

Reference Content (V1.0.x)

Modeling processes

�Model Release Cycle Management

�Modeling workflow

�Analysis workflow

�Audit trail

�Check out / check in

Change processes

�Continuous improvement process

Continuous Improvement Process

suggests improvement

Requester

evaluates suggested

improvement and triggers

required action

realizes improvement or

rejects suggestion, (also

involving add. people for

advice)

deliver additionally

required information

Process Owner Responsible Person Relevant Staff

Requirements Management


improvement process

�Demand management

�Position change management

�Policy management

Project processes

�SAP Implementation

BPM Service Center processes

�Configuration/evaluation request

places requirement

Requesterevaluates suggested

requirement + triggers

required action

realizes requirement or

rejects it, (involving add.

people for advice)

deliver additionally

required information

Demand Manager Responsible Person Relevant Staff

Global SAP Roll Out

derives implementation

project and adjusts it

according to local req.

Local SAP Project Mger

are trained according to

new processes and “live”

them

Staff

implements, tests and

integrates new SAP system

Development Team Lead

designs best practice

reference processes &

global templates

Global SAP Project Mger

Read more: ARIS Expert Paper


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"ARIS", "IDS", "ProcessWorld", "PPM", "MashZone", und das Symbol sind Marken oder eingetragene Marken der IDS Scheer AG in Deutschland und in vielen anderen Ländern weltweit.

SAP NetWeaver ist eine Marke der SAP AG, Walldorf. Alle anderen Marken sind Eigentum ihrer jeweiligen Inhaber.

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"ARIS", "IDS", "ProcessWorld", "PPM", "MashZone", and the symbol are trademarks or registered trademarks of IDS Scheer AG in Germany and in many countries all over the world.

SAP NetWeaver is a trademark of SAP AG, Walldorf. All other trademarks are property of their respective owners.

U.S. pat. D561,778, pat. D561,777, pat. D547,322, pat. D547,323, pat. D547,324

© IDS Scheer AG www.ids-scheer.com

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Ricardo Passchier, Manager Business Development Ronald de ... · Verandermanagement Continue verbetering Programma’s en projecten Middelen Standaarden Methoden Technieken Tools