Newsletter May 2019 Membership

RICHARD “DICK” RIVARD

PRESIDENT/OWNER OF RMBCL LIMITED & RIVARD INVESTMENTS

The Scoop About Richard “Dick” Rivard § Richard Rivard is a Lifetime Resident Windsor-Essex County Area. § Owner and Operator for over Fifty years of one of Windsor’s oldest (over 85yrs.) Family Owned & Operated

Award-Winning Dry-Cleaning Business (Blondie Cleaners Ltd *Sold in 2013). § Recipient of the Chamber of Commerce “Small Business of the Year Award” for 2006. § Longtime Supporter & Member of the Chamber of Commerce of Windsor & Essex County. § Life time Honorary Member & Founding Father of The Rotary Club of Windsor St. Clair – Home of “The

Ganatchio Trail”. § Life time Honorary Member of The Ontario Fabricare Association & The Dry Cleaners and Launderers

Institute. § Thirty Five year Member & Affiliate of the Great Lakes Management Bureau. § Richard Rivard is a Consultant to the Dry Cleaning Industry with Numerous Clients. § Director & Board Member of Numerous Not-for-Profit Organizations. § President-Owner of RMBCL Limited/Rivard Investments (*See Commercial Property Listings Below). § Richard “Dick” Rivard has been married for 47 Years with Three Children and Six Grandchildren.

Clean Show 2019 New Orleans

. If you plan to attend the Clean Show in New Orleans, please drop by the Fabricare Canada Magazine booth and say hello to me. I will be available ON FRIDAY AND SATURDAY TO discuss any industry matters. Please wear your CFA member buttons at the show and CLATA cocktail party. Hopefully, you will have an opportunity to meet and talk with other CFA members, as well as show our commitment to the industry. Please visit our website at www.fabricare.org to view the pictures of your board of directors.

Clark McDaniel is and has been a member of the Board of Directors of CFA from several years. He brings his knowledge and experience from his businesses as shown below as well as being the CEO of Fabricare Cleaning Centers which specializes in wet cleaning. Not only does he promote the Green Initiative, but he puts his money where his mouth is. For a number of years, he has sponsored our lunch for the conferences. His support and others like him are a good reason why we can keep our association financially viable.

In 1978, with nothing but the values of service, commitment, and integrity, we started Williams & McDaniel Property Management. Their humble beginnings were three rental residential apartments in Guelph. His entire team took each resident's request at a time and toiled away into the wee hours of the morning, to make the apartments better, the service quicker, and the residents happier. MORE THAN THREE DECADES LATER, L ITTLE HAS CHANGED . He might be nearly two thousand apartments strong, own more than twenty buildings, operate in more than ten cities, and have an ever-growing fleet of efficient building managers, but their values remain the same. Service. Commitment. Integrity. Growing as a niche company, he chose The Sovereign (formerly, Petrie Kelly building) as their central office. Its historic and architectural significance symbolizes their moorings in traditional values and long-standing quality. When you submit a request or raise a concern, his Building Manager is empowered enough to take immediate action and look into his customers’ needs.

Congratulations to Sam Abouzeeni of Master Cleaners in Windsor, Ontario for winning the 2019 Cleaning Service Award from the Windsor Star. He has won the Best dry cleaner in the Windsor Essex county two years in row.

Highlights of upcoming CFA Conference Diana Volmer of Methods for Management will explain how its members examine extensive financial and key performance analysis within their businesses, including group average performances and benchmarks. Best practices are shared, “including the latest marketing and advertising efforts of each company. Each member contributes a presentation of their corporate and personal goals and their road maps for achievement.” The consulting group further relates that the members conduct a thorough plant critique for each member, with both praise and suggestions for improvement and innovation to continue to provide the highest quality service for their clients. The group also enjoys camaraderie and laughter over wonderful food and wine. MfM is a group facilitated by Diana Volmer to provide membership for what it describes as: “Elite dry cleaners who wish to further their expertise and improve their business through shared industry knowledge, local community action, higher productivity and efficiency, and training for excellent quality in garment care and customer service.” For those of you who are really interested in participating in a cost group, you should sign up for the workshop on Sunday morning for a more intensive explanation of how the cost group works. The future of plastic bag uses in the dry-cleaning industry Good afternoon Peter, What can you tell me about the future of using plastic bags in the dry-cleaning industry? Germany has banned single use plastic bags. If so, what happens to the investment that many have in automatic baggers that cut the plastic and with the inventory? Does it apply to the dry cleaning industry? Sidney Chelsky, Executive Director, Canadian Fabricare Association, Dear Sidney, Following your question, please find below response from our technical department: “The industry and the government are becoming more aware of the impact of using plastic. The prediction is, that the use of plastic will be phased out in favour of more reusable materials, where possible. For instance, where plastic will prove to be a significant better option, there will be a focus on using recycled plastic. In Germany they enacted a law requiring stores to charge for the use of throwaway plastic bags. It is not forbidden yet. The investments into machines using plastic will not go to waste if you are able to provide recycled plastic for its use. In the dry cleaning industry, there will also be an impact. Plastic is still the best and safest way to transport textiles and secure them from recontamination before they arrive at the client. The kind of plastic that is being used for this purpose will, most likely, be subject to regulations on how much recycled plastic it needs to contain. We expect alternatives in the market next couple of years.” We trust this answers your question, don’t hesitate to contact us if there is anything else we can assist you with. Kind regards, Peter Wennekes. CEO, CINET

The following companies and individuals again have indicated their sponsorship of the upcoming conference in October 2019: Fabricare Cleaning Centers (Clark McDaniel) – Luncheon on Saturday GreenEarth Cleaning Canada (Robert Kuenzlen) – Coffee Breaks (2) Willms & Shier Environmental Lawyers LLP – Saturday Night Cocktail Hour Harco – Saturday night Cocktail Party SPOT Business Solutions – Friday night Cocktail Party Sparkle Solutions – Saturday morning Breakfast Sparkle Solutions – Speakers Gifts Dalex Canada – Overall Conference Support Rivard Investments, Newtex Cleaners & Gibson’s Cleaners – Saturday night wine at dinner

Cleaners Supply – Gift Certificates

RMBCL LIMITED & RIVARD INVESTMENTS If you would like to participate as a sponsor, please contact Sid Chelsky to reserve your choice of sponsorship. The following companies and individuals have reserved a Table Top for the upcoming conference in October 2019: Extox Industries (Artur Keyes) Green Earth Cleaning Canada (Robert Kuenzlen) Harco (Rob Jackson) Sparkle Solutions (Bruce Miller) Ontario Laundry Systems (Craig Gibson); A.L. Wilson Chemicals (Bob Edwards) Starchup (Nick Chapeau) CINET (Peter Wennekes) Environment Canada and Climate Change – Compliance (Carly Truppe) Wiesner Insurance (Jason Wiesner) . Braun (Gary Ostrum) Starchup

BEST PRACTICES AWARDS The closing date for receiving submissions is August 31, 2019. The Best Practices Award will be selected from the submissions received and the winner(s) will be selected to be entered in the International Best Practices Awards in Frankfurt, Germany on June 20, 2020. The contest is open to retail and commercial textile cleaning companies. The winner(s) will be compensated for travel and hotel for the event (subject to CINET rules). All submissions will be recognized at the annual Canadian Fabricare Association Conference being held at the Holiday Inn Yorkdale Hotel on Saturday, October 5, 2019. Information on the conference can be viewed at our website www.fabricare.org or by emailing the Executive Director of CFA and on the CINET website https://www.cinet-online.com/. Please send all submissions to the Executive Director of the Canadian Fabricare Association. The inclusion of pictures, video and audio would be of great value to the presentation. For more information regarding the Best Practices Awards, contact Sidney Chelsky, Executive Director of CFA. Please find the below criteria that we use for the Global Best Practices Awards Program. Click on the word document below for submission form or go to www.fabricare.org and download the form.

1. Quality; Skills and knowledge are important to maintain professional textile care quality. A

continuous quality that meets customers’ expectations is of the utmost importance. Training & education and labour policy are the basic of quality. Certification, if available, can enhance the quality approval of a professional textile care company.

2. Sustainability; Implementation of best practices is the key for safe & sustainable processing. Using modern equipment, operation, optimal working methodologies enhance safe and sustainable professional textile cleaning and/or laundering.

3. Business model & Service concept; Meeting customers’ demands of specific markets requires a clear business model for textile cleaning & textile service companies to offer the best value proposition. The right services, contributing to the ease and convenience of customers / end-users and fitting into the chosen business model is therefore important. Marketing is required to communicate the key message of textile cleaning / textile services.

4. Innovation; The world is changing and so is the market demand, therefore innovations are important to cope with changing customer demands on quality and services, legislation and environmental requirements. What are the innovations of the textile cleaning / textile service company?

5. Key-note; Own presentations, explanation, visualization and substantiating why the company should win the award. Sidney Chelsky, Executive Director, Canadian Fabricare Association, canadianfabricare@fabricare.org sidchelsky@fabricare.org website: http://www.fabricare.org

Great advice The following information is of value to both allied trades and cleaners. My good friend Bill Hay, the Executive Director of WSLDA sent his newsletter to me and I had the opportunity to read the President’s Message of the Western States Laundry & Dry Cleaners Association (David Meyer). He dedicated his article to Harold Janow., who was the owner of Cleaners Products a supply Company that was in Queens NY. He had the honor to work for Harold for 10 years. He was kind, tough and smart. Being a true New Yorker there was no tomorrow in Harold's vocabulary. It was let's get it done today. He was taught to make his sales calls to his customers on the same day and the same time every cycle. Some were every week some were biweekly. (He drove 150 miles a day and made sure he was at every stop on time). Sometimes this meant crisscrossing my territory to see customers when they were available. He had only been working for him for 2 weeks when he had a heart attack. Harold practiced what he preached. Rather than calling his customers he drove my routes. After a short time, he informed me he was picking me up and we would do the route together. He was terrified but he was knocking on his door the next day at 5:30 am. If you have route deliveries make sure your drivers get to each customer on the designated day and at the same time each week. Hang the order in the same place every time. Instruct customers where to leave their bag. Document this so another driver can fill in without having chaos. Make sure your store hours are posted and that your staff follows the posted hours. Even opening 5 minutes late or closing early can be very costly. One Saturday (it had been very slow) He was about to leave 5 minutes before closing time. He noticed a car pulling in to the parking lot. He could have ignored it but chose to wait until it parked. The customer had a huge order thatheI would have missed had he closed early. Call your store around closing and see if your staff answers the phone. If you have an alarm system, check the opening and closing times. Let your customers know what time to come for their orders and make sure you are ready when they show up. There is nothing worse than having a line out the door at 5 pm while you are scampering around trying to find orders. This is a great reason to have another cleaner that can help you if you break down. I have had several times when other cleaners helped him out and they were ready. Back to routes, make sure your drivers follow maintenance schedules. His drivers are required to have their vans checked on the first of every month. Vans must be washed twice a week or more. Every van must have at least half a tank of gas or more before being parked at the end of each day. Practice these principles and you will have a happy staff and happy customers. On another note, perform scheduled maintenance on your machinery and you will have fewer breakdowns. Create a maintenance schedule and stick to it. Today's Chuckles If I agreed with you, we'd both be wrong. Last winter, a lot of chimneys near me collapsed. It was the worst flue season in years.

Spot Clean Only Q: Is “Spot Clean Only” valid on a care label? A: According to the Federal Trade Commission (FTC), this care label falls under the guidelines of the Care Label Rule. Care labels stating, “Do Not Dryclean; Do Not Wash; Spot Clean Only,” sometimes appear on expensive, heavily-beaded or sequin-covered gowns. The coating on such beads is often not resistant to drycleaning processes or solvents. In other cases, the base fabric is not resistant to washing processes. As a result, drycleaning or washing such articles may not be possible. Such a label mandates that the garment be cleaned with localized stain removal only. This can be extremely difficult on some of these gowns because of their fabric type. For example, removing stains from taffeta and similar fabrics can be especially difficult without leaving circles or rings where the area was spotted. Removing discolorations from underarm areas can also be difficult without disturbing sizing’s. Do not attempt to process the article in any way other than that recommended by the care label without the customer’s consent. If you process the article through another process without the customer's consent, and the garment is damaged, you will be held liable. Inform your customer of the limitations of the procedures that can be used to care for the gown. If the garment is heavily soiled or stained, localized stain removal may not be possible. Posted by Harry Kimmel A lesson learned by Sid Chelsky Many years ago, when I ran my laundry on Avenue Rd. & Davenport Rd., I had the opportunity to purchase a sheet folding machine from the owners of Super Laundry Machinery in Chicago, Ill. At that time, two of our uncles who operated large laundries in Chicago and were friends of the owners of the machinery company took me to them and helped me purchase the folder I needed. As I was purchasing the folder direct from them and not through their agent in Canada, the price was lower as there was no commission paid to the agent. On my own volition, I decided to call their agent, Dave Goodyer and asked him to drop by. When he came to my plant, I took him out for coffee next door and told him that I had purchased the folder. Although I was under no obligation, I presented him with a sizeable cheque for what would have been his commission on the folder. He was flabbergasted and most appreciative. Even though, I had a new folding machine, there came a time not too long after that I had problems with the electronics, etc. I called Dave and he came to the plant quickly and spent hours on end fixing the problem. He refused to be compensated for his time. The moral is that what goes around, comes around. We remained best friends for years. In a Laundromat: AUTOMATIC WASHING MACHINES: PLEASE REMOVE ALL YOUR CLOTHES WHEN THE LIGHT GOES OUT. Outside a second-hand shop: WE EXCHANGE ANYTHING - BICYCLES, WASHING MACHINES, ETC. WHY NOT BRING YOUR WIFE ALONG AND GET A WONDERFUL BARGAIN? Police Begin Campaign to Run Down Jaywalkers Now that's taking things a bit far!

Editorial Comment by Sid Chelsky I would like to suggest the following to the members of CFA. I believe that all of you are professionals which is one reason you belong to this association. It is important that others also know that you and your company are worthy of their patronage. What about putting an ad in the local paper asking customers of your company to email or write to you about something that one or more of your employees or management has done that went above and beyond the call of duty. For example, did someone stay past closing hours to accommodate the need of a customer to pick up their garments that were desperately needed that night; Did someone spend the extra time to explain to the customer any problems that may occur with their garments; Did someone take the time to explain what your prices are and what you do to justify the cost of cleaning their garments; etc. etc. The reason I suggest doing an ad is because others in the community will read it as well and think that this must be one good cleaner that cares about their customers and their garments. If you do not do an ad, you can print something up and attach it to the invoice. For those of you who have many outlets, just think of the great publicity it will generate and do not hesitate to reward that individual that went the extra mile. Let everyone know how much that person is appreciated. I also cannot stress the importance of supporting our allied trade members of CFA. They are always there to support our association and our programs and they deserve your patronage. Here is a list of our allied trade members. Keep it handy.

Allied Trade Members of CFACleaner's Supply Inc 5694 Hwy #7 East # 127 Markham Ontario (800) 531-2943Dalex Canada Inc. 157 Adesso Drive Concord Ontario (905) 738-2070East Coast Laundry Systems 519 Herring Cove Road Halifax Nova Scotia(902) 403-4484Extox Industries Inc. 6416 Netherhart Road Mississauga Ontario (905) 670-7738EZ Products 612 North Florida Avenue Wauchula Florida (877) 906-1818Fabricare Systems 4462 Bretton Ct. NW, suite 12Acworth Georgia (770) 966-9323Fabritec International 35 Bankfield Crescent Stoney Creek Ontario (905) 807-3579Flomen Insurance Group 600 Alden Road, Suite 610 Markham Ontario (416) 410-4155Green Dolphins Systems Corp. 6305 Northam Dr., Unit 8 Mississauga Ontario (905) 673-0707Green Earth Cleaning Canada Inc 23125 Nissouri Road Thorndale Ontario (519) 636-9282Harco Co Ltd 5610 McAdam Road Mississauga Ontario (905) 890-1220Marsh Canada Ltd 120 Brenner Blvd. Suite 800 Toronto Ontario (416) 349-4649MacDonald, Sager, Manis LLP 150 York Street #800 Toronto Ontario (416) 364-1553Miele Canada 51 Daugaard Avenue Paris Ontario (647) 298-6464Monster Mechanical Ltd. 600 Woodlawn Road East Guelph Ontario (416) 688-4115Ontario Laundry Systems 7475 Kimbel Street Unit 5 Mississauga Ontario (905) 673-1308Richard Ponsonby Creative 942 Jonathan Drive Mississauga Ontario (416) 578-8961Sparkle Solutions 100 Courtland Avenue Vaughan Ontario (905) 660-2282Spot Business Systems 12345 South 300 East Draper Utah 80 208-2231Spot Business Systems 12345 South 300 East Draper Utah (801) 208-2231Starchup 80 Metropolitan Avenue 2P Brooklyn Ontario (574) 360-7593Techstar Plastics Inc. 15400 Old Simcoe Road Port Perry Ontario (905) 985-8479Willms & Shier Environmental Lawyers LLP1 Toronto Street, Suite 900 Toronto Ontario (416) 862-4828

Canada: Between A Rock And A Hard Place: Employer Faces Competing Statutory Obligations - Labour, Employment and Human Rights Bulletin; \ Article by Rachel Younan; Fasken

How does an employer balance its obligation to maintain a safe workplace for employees with its duty to accommodate an employee with serious mental health issues? According to a recent arbitration award, an employer may inadvertently breach one statutory obligation by satisfying another.

What Happened? A police constable employed by the Ontario Provincial Police (OPP) attempted suicide in the workplace. The OPP knew the constable had mental health issues and had previously attempted suicide. The constable took a number of leaves of absences to deal with those mental health issues and the OPP received a variety of medical documentation, which cleared her to return to work after each leave.

One year before the suicide attempt at work, an independent medical examination (IME) was conducted. The report said the constable did not pose an increased risk to her co-workers or members of the public. The report recommended measures to allow co-workers to report any concerns they had.

In the months before her suicide attempt at work, co-workers repeatedly raised concerns with the OPP about the constable, including a perceived safety risk to co-workers and the public. The OPP requested updated medical documentation from the constable's doctor, but did not identify the specific concerns that had been raised. Updated medical documentation was received after the constable attempted suicide at work. One co-worker became ill and took a medical leave believing that, in voicing his concerns about the constable, he had contributed in some way to the constable's suicide attempt.

The union filed a policy grievance and individual grievances on behalf of the co-workers, alleging, among other things, that the OPP failed to take every precaution reasonable in the circumstances to protect employees under the Ontario Occupational Health and Safety Act (OHSA), and failed to respond to health and safety concerns raised by workers in accordance with its policies.

What did the Arbitrator Decide? The arbitrator said the constable's right to accommodation of her mental health issues under Ontario's Human Rights Code was important, but it did not override the rights of her co-workers to a safe workplace. The arbitrator noted that the Human Rights Code explicitly recognizes that health and safety issues must be considered in the accommodation process.

The arbitrator decided the OPP had breached the OHSA, the collective agreement and its own policies by: • Failing to ensure that the constable was receiving appropriate medical care; • Ignoring the constable's continuing mental health difficulties; • Disregarding the IME report recommendations; and • Failing to address concerns raised by her co-workers in a timely manner.

These failures created a health and safety risk for everyone in the workplace, including the constable. The arbitrator awarded damages of $5,000 to $7,500 to each employee who filed individual grievances, and a number of public interest remedies. Significance for Employers Employers must consider the rights of all workplace parties when managing an employment issue. A single employee's rights - even human rights - cannot be considered in isolation and to the exclusion of the rights of all others. Employers facing seemingly competing statutory obligations will be faced with difficult decisions, and will need legal advice to navigate these issues with care and strike an appropriate balance.

The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.

If you require further legal advice on the above ruling, contact Christine Jonathan of MacDonald, Sager, Manis LLP our corporate lawyers, who specializes in Employment Law.

Hospitals are Sued by 7 Foot Doctors: Boy, are they tall! Juvenile Court to Try Shooting Defendant: See if that works better than a fair trial! War Dims Hope for Peace: I can see where it might have that effect! Did I read that sign right? "TOILET OUT OF ORDER. PLEASE USE FLOOR BELOW." In a London department store: BARGAIN BASEMENT UPSTAIRS... In an office: WOULD THE PERSON WHO TOOK THE STEP LADDER YESTERDAY PLEASE BRING IT BACK OR FURTHER STEPS WILL BE TAKEN. In an office: AFTER TEA BREAK, STAFF SHOULD EMPTY THE TEAPOT AND STAND UPSIDE DOWN ON THE DRAINING BOARD. Notice in health food shop window: CLOSED DUE TO ILLNESS... Spotted in a safari park: (I sure hope so.) ELEPHANTS, PLEASE STAY IN YOUR CAR. Seen during a conference: FOR ANYONE WHO HAS CHILDREN AND DOESN'T KNOW IT, THERE IS A DAY CARE ON THE 1ST FLOOR. Notice in a farmer's field: THE FARMER ALLOWS WALKERS TO CROSS THE FIELD FOR FREE, BUT THE BULL CHARGES. Message on a leaflet: IF YOU CANNOT READ, THIS LEAFLET WILL TELL YOU HOW TO GET LESSONS. On a repair shop door: WE CAN REPAIR ANYTHING. (PLEASE KNOCK HARD ON THE DOOR - THE BELL DOESN'T WORK.) Proofreading is a dying art, wouldn't you say? Something Went Wrong in Jet Crash, Expert Says: Really? Ya' think? Panda Mating Fails; Veterinarian Takes Over; What a guy! Miners Refuse to Work after Death; No-good-for-nothing' lazy so-and-so's! If Strike Isn't Settled Quickly, It May Last Awhile: Ya' think?! Cold Wave Linked to Temperatures: Who would have thought! Enfield (London ) Couple Slain; Police Suspect Homicide: They may be on to something! Kids Make Nutritious Snacks: Do they taste like chicken? Local High School Dropouts Cut in Half: Chainsaw Massacre all over again! Man Kills Self Before Shooting Wife And Daughter: This one I caught in the SGV Tribune the other day and called the Editorial Room and asked who wrote this. It took two or three readings before the editor realized that what he was reading was impossible!!! They put in a correction the next day. And the winner is...Typhoon Rips Through Cemetery; Hundreds Dead: Did I read that right?