RightNow February ‘08 – Copying a Workspace:

Common Configuration > Application Appearance > Workspaces

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Right click andselect Copy

Properties for Workspace Items:

Properties for theselected item -- Subject

Can add incident, contactor organization fields

to the incident workspace

List of availableincident fields

Available Fields – Incident Workspace:

Relationship Items and Controls:

Most relationship itemsoccupy a separate tab suchas Contacts, Attachments,

and Time Billed.

Relationship items andcontrols that can be addedto an incident workspace