ROBERT HUTCHINSONPersonal Profile: I am a confident experienced professional, who thrives on utilising extensive skills and knowledge.I am a positive team member with a strong ethos towards successfully accomplishing any given task.

Career History

Blue ArrowCapita Tracing Solutions - Gresham St, The City: Sep 2015 - April 2016 Role: Call Centre Account Consultant - Temporary contract. Transferable skills capabilities;

• Expert communication, exemplary customer service provision, highly focused cus-tomer care and advice.

Valtech Ltd - Barbican: July 2015Role: Content Developer (Web Based) - Temporary contractTransferable skills capabilities;

• Highly accurate data handling, mapping and migration of HTML code.• Episerver User.

Capita Share Dealing Services - Beckenham: March 2015 - July 2015Role: Telephone Dealer - Temporary contract.Transferable skills capabilities;

• Expert communication/numeracy provision, exemplary customer service provision, highly organisational administrative provision, highly focused facilitation of dealing customer shares provision.

• I was head hunted by Conservative peer Lord Howard of Rising due to the level of my customer service.

ReedSedgehill Secondary School - Catford: May 2016 - CurrentRole: Exam Invigilator -Temporary Contract.Transferable skills capabilities;

• Co-facilitating, monitoring and providing assistance to students during Exams.Cardinal Pole RC School - Hackney: Sep 2015Role: Visual Display Coordinator - Temporary Contract.Transferable skills capabilities;

• Coordinating visual display materials across school. Creatively mounting displays with reduced resource. Meeting challenging deadlines. Expert communication with administrative/teaching staff.

Cardinal Pole RC School - Hackney: Jan - March 2015Role: Exam Invigilator -Temporary Contract.Transferable skills capabilities;

• Co-facilitating, monitoring and providing assistance to students during Exams.

Hutchi Entertainment Ltd, Indie TV & Film Network - April 2014 - Current Role: Business Director/Executive Producer/Writer-Director - Voluntary Contract.Transferable skills capabilities;Developing and delivering a company website, business strategy, company budget, cash flow forecast, sales Strategy, digital marketing strategy and investment strategy/attract suitable in-vestment sources Also responsible for purchasing in house equipment and developing the compa-nies first online TV series pilot(s) ‘BadMilk@The New Cross inn’ which was released February

14th 2015. We have just completed principal shooting on a feature film called ‘Le BadMilk’ which is currently in post production.

City & Guilds: High Holborn; Nov 2006-April 2014 Role: Service Delivery Operative (Promoted from Data Administrator April 2011)Transferable skills capabilities;

• Providing specialist customer support on how to cleanse bad data and successfully process it within 24hrs.

• Sustained maintenance/analytical support for daily/weekly reports using Word Excel.• Resolving and on occasions, supervising the co-ordination of business critical International

Electronic examination queries, delegating these to senior members of staff and evaluating their solution output.

• Accurate mapping, debiting and administering of payments through the delivery of Archive Ser-vice record searches.

• Creative management and continued maintenance of my teams Intranet web page which is ac-cessed by the organisation.

• Performing Assessment Co-ordinator tasks as part of my commitment to career development; this involves facilitating Bank Review meetings with external consultants, quality checking Question Papers before they are dispatched to centres and accurately mapping edited content to the Transformation services team so they can build a qualification.

• Being a competent Sap User. Delivering high level customer/technical support to international business partner/stakeholders.

• I supported the Marketing Department at a vocational qualification launch attended by Mp Ed Vaizey as a guest speaker.

Capita Training: Aug 2006-Oct 2006;Role: Trainee Housing Benefit Assessment Officer. Catford, London - Temporary Contract.Transferable skills capabilities;

• Competent HBIS systems user. I was responsible for accurately calculating and administering the correct amounts of benefits.

Royal Bank of Scotland: July 06-Aug 2006; Temporary Contract. Telephone recruitment, FarringdonTransferable skills capabilities;

• Organising emails/collating Data information. • Scheduling interviews for telephone interviewers.

Lewisham Drug Intervention/Legal Services: May 05-March 06; Business Support Officer. Lewisham London. Temporary Contract.Transferable skills capabilities;

• Competent DIRWEB user. I was responsible for the maintenance and processing of sensitive legal records from the Home Office.

• Processing and allocating client cases to Care Co-ordinators using DIRWEB systems.Channel Strategy/Telemarketing Victoria:April 03-Sep 03Telesales/Telemarketing operative; Peterborough/Victoria.Transferable skills capabilities;

• Telecommunication.• Professionalism.

See also: Ernst & Young; Sep 00 - Dec 00. Administration assistant. Temporary contract. London. City & Guilds: May- Aug 2000; Data Entry assistant. Temporary contract. High Holborn, London.Select Agency: Inland Rev; London Underground; Jan 99-Jan 00; Data Entry Asst. Temporary contract. London.

Career History - Non office based duties:Reed Agency: Oct 04-Jul 05; Social Care officer; Temporary Contract. Lewisham, London.

BBI School of Autism, Vauxhall/Crown Woods Secondary School, Falconwood: Jan02 - July 04;Key Worker. Teacher Assistant; Transferable skills capabilities:

• Special needs, specialist communications support for visually impaired students.• Telecommunication. • Responsible for the personal supervision of my autistic key pupil, report writing, assisting the

implementation of teaching autistic students, providing social/emotional support of pupils in public and responsible for organising travel arrangements. Facilitating visits with parents.

Ian Mikardo School for Learning Difficulties and NHS Litigation; Jan 01-Dec 01 Learning support assistant. Administration assistant. Temporary contract. East London. High Holborn. Next: The Strand; Jan 99- April 00. Sales assistant.Liberty; Jones Bootmakers; Gap; Poultry, Bank; Nov 98-Jan 99. Sales assistant.Prince Charles Cinema; Nov 95-Nov 98, Usher/Box Office assistant, Leicester Place, London.

Education• NVQ Level 3 diploma in Business and Administration at City & Guilds (June 2014)• Kingsway College of the Performing Arts, Grays Inn, Clerkenwell

Distinction/Directing & Drama, Merit/Arts Administration (BTEC qualifications); (1993-1995)

• Haberdashers Aske Hatcham College, Pepys Rd, New Cross SE14; (1988-1993) English Literature/English language (B) Art (B) History (C)

Interest and Activities I am a very keen theatre writer, artist, reader. I am very passionate about Cinema and Theatre and have been always been as far as I can remember. I also watch movies online and read online news-papers and articles avidly. I play football regularly, run, take regular exercise, volunteer for drama and social groups, dance, visit the theatre, art galleries and exhibitions. I also follow Football, I am a de-voted fan of Liverpool Football Club.

Personal AchievementsWriter/Director credits; Professional plays/Feature Film. Le BadMilk; Hutchi Entertainment Ltd Jan 2016-Current Don’t Panic; May 2010 BBC Radio drama. Rigged; Sep 2009 The Young Vic. Bad Magic; Gags to go; Aug 2007 Rigged; Jan 2007 Soho Theatre. The Miserable Mansion; Jul 2005; Smile BBC Radio London. Ribbons Dec 2004 BBC Radio London. The Carnival King Aug 2001; The Royal Court Theatre/BBC Writers room. Maddy’s Many Mouths – Dec 2010 ALRA Radio. Gym Buddies, A New You, The Sum Of His Parts Jan 2005 – July 07 The Soho Theatre. Blasted – Dec 2004 The Contact Theatre

Young Men in Society Theatre Workshop: Aug 1999 Created and delivered at the British Library which incl attending House Of Commons - Sir Paul Boateng were I raised some specific questions re; social and youth issues/policies.

I recently contributed a question to be potentially raised at a summit pre Mp Chuka Umana’s debate on Youth Violence at the House Of Commons Mar 2016

Phakama Youth Theatre Organisation: Board Of Director March 2013 - March 2015

Personal DetailsE-Mail: robertdhutchinson@hotmail.comTelephone: 07861 77 00 87Address: 370b Stanstead Road, Catford, London SE6 4XB