Rollout CDR Project040608

8/10/2019 Rollout CDR Project040608

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CDR Based Customer

Care and Convergent

Billing

Greetings to

All Participants


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Inventory

Cu

stomerCare

Customer Care

Billing

Rating

Payments

Report

Generation

DATABASE

Printing System/

Print Vendor

Payment Interfaces

Cr Card/Banks/Chq etc

.

Web Self Care

Claearing House

or

Other Sources

Network

Self CareAAA

Security


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4 data centres (Hyderabad, Pune,

Chandigarh, Kolkata)

Proof Of Concept : 9 months

Roll out phase; 9 months

Two System Integrators

2 yrs warranty; 5 yrs. AMC

South & East CSG Kenan for billing and

mediation.

All the operational and business

processes are to be integrated to manage

entire business of BSNL.


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Tender divided into two

Set of two tenders for servers and

software M/s TCS and M/s HCL

The second tender exclusively for

STORAGE.

One vendor selected for all the zones -

WIPRO


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Requirements

Switches support 100% CDR generation

have storage of 7 days CDRs On-Line data transfer from switches a

must.

Same billing solution will also supportmeter based billing

Provision of X.25 accessories, software,cable on NT Switches

All 256P RAX/512P SBM has to beconverted into AN-RAX


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Requirements

Magnetic Tape Emulator (MTE) required for

E-10B switches; is part of the tender.

75% of the CSR equipment through reallocation

MPLS based NIB-II network shall be utilised.

Setting up call center not part of project

Responsibility of setting up of customer care

center with SSA

Anti virus for existing PCs and new PCs

(procured by SSAs) to be purchased by

circles/SSAs


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Requirements

SSA will form the basic unit for roll out

Data center operational responsibility withBSNL CGM IT circle.

Infrastructure responsibility with respective

circles.

Centralized Data Center wise IVRS planned.

Adequate training for BSNL personnel


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Benefitsofproposedsolution

Move from telephone based system to Customer

based system Accurate and timely invoicing of call details to

generate error free bills

Supports different tariffs, different Billing

cycles, different discounting schemes fordifferent category of subscribers.

Pre-paid and Post Paid integration possible

Easy implementation of change in business

policies and rules. Host of online services, online query and prompt

customer response

f f


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Benefitsofproposedsolution

Advanced Rating Capability peak rate, off-

peak rate, special days, tiered rating No Need of charge-configuration at switch

level

On demand itemized call detail

Advance Discounting Capability CUG,F&F, Cross product, double set discount(e.g.10% off on rentals if STD calls exceed

500mins.) High Usage monitoring

Flexible bill cycle

Accounting


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CDR Sub

Project

Data Center CDR Project POC Phase Roll out

Phase

1.1 South CDR Project 1 4 SSA (Hyderabad, Bangalore,

Thiruananthpuram, Chennai,

66 SSAs

1.2 East CDR Project 1 8 SSA (Kolkata, Patna ,Kamrup, Ranchi,

Raipur, Agartala, Bhuvaneshwar,

Kharagpur)

64 SSAs

2.1 North CDR Project 2 7 SSAs ( Chandigarh, Ambala, Lucknow ,

Meerut, Shimla, Dehradun, Jammu )*

79

2.2 West CDR Project 2 4 SSAs (Kalyan, Ahmedabad, Bhopal,

Jaipur)

101

Implementationintwophases


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Whatwearebuyinginthisproject

DC class servers

Edge class servers

Network IVRS, CTI, ACD, IP-EPABX, IP Phones

PCs, printers

Laptops (for Data centre alone) Physical security (for Data centre alone)

UPS(for data centre alone)


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Whatwearebuyinginthisproject

Billing, Accounting, Mediation, Provisioning,

Bill formatter, RA, CRM, (FRS), IM, DQ,

WSC, EMS, EAI, RDBMS, Security systems(Logical), IOBAS and FMS.

Services

Data centre operation during wty and AMC.


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SOUTH ZONE

/CENTRALPOINT

NORTH ZONE

WEST ZONE

EAST ZONE

Invoice for child

account1 to South Zone.

Invoice for child

account2 to South

Zone.

Invoice for child

account3 to South

Zone.

CorporateBillingCustom integration to synchronize

data across zones

Regular bill runs for corporate

accounts in their respective zones

Transfer of invoice data to

centralized South zone

Application of bulk discounts and

single bill for corporates

Update different zones with

proportional data.

Transfer of payments/adjustments

from/to zones

Other

Billing

Systems


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SummarizedSchedule

of Requirement NorthWestApplication Software Server Type Network Component

Billing Solution(Convergys) DC Class Servers Exchange Router

Mediation (Intec)Blade/Midrange Server Managed Exchange Ethernet

Switch

Provisioning (Clarity) Stand-Alone Servers Ethernet Extender

EAI (Oracle Fusion ware) Security Component Remote Router

EMS (HPOV) Data Center Firewall (Nortel) Ethernet Hub

CRM (SAP) Intrusion Detection System Aggregation Router

Web Self Care (SAP) Network IDS, Host Based IDS Central Router

DQ (BTS Logic) Anti-Virus System Backbone Router

Oracle RDBMSVulnerability Assessment & Policy

Compliance System

Data Center Ethernet Switch

Type I

IVRS (Nortel)

Server Access Control System

(ACS)

Data Center Ethernet Switch

Type 2

Enterprise Reporting Software

(Fortune IT)

User Management System Internet Router

Electronic Stapling (TCS) Security Device Management

System

Remote Access Server (RAS)

IOBAS (Intec) & FMS (Neural)

RA(Connectiva)

Access control System, Door

Controller, Smart Card Reader,Rodent Management System

Data Center Router


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CollectionMethodologyofCDRs

BackboneRouter Backbone

Router

E3/STM-1E3/STM-1

Data Center

FirewallEthS

WITCH

NIDS

MediationSystem

SSA

E1

AggregationRouter

(Optional)

NIB MPLS VPN

Network

Edge Rtr

E1

Edge Rtr

Edge Rtr

Edge RtrEdge Rtr

Edge Rtr

AggregationRouter

(Optional)

E1

PSTNSwt.

LE Router

LocalExchangeE1

LE Router

PSTN

Swt.

Call

Made

Call

Received

Call

Complete

d

CDR

Generate

d

MTE

CDOT

CES


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CDR

Collector

RAS AAA

Ethernet Switch Type 2

NIB-II MPLS

Network

InternetInternet Router

Firewall

Ethernet Switch Type 2

Internet/Web Servers

Ethernet

Switch Type 2

Workstations

IDSData Center Router

Ethernet

Switch Type 1

Firewall

Backbone Router

Server Farm

DC Class and Blades

DataCenterNetworkOverview


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Exchange routertwo connections to exchange

for CDR collection and service provisioningtwo WAN connections.

Aggregation routers in case of star topology.

LAN extender/Remote routerfor extending LAN

from LE to CSR and RLUs

Aggregation routers connected to Edge routers of

MPLS VPN.

Central routers (optional)between Aggregation

routers/LE routers and Edge routers.

Backbone Routers(two in each DC) for connecting

DC to MPLS VPN


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Data Centre routers termination of all data

traffic in the billing network. X.25 serialconnectivity to CDR collectors; connected tothe Backbone routers.

Managed ethernet switch, CSR ethernetswitch, Data centre ethernet switches (Type I

and Type II), Work station ethernet switch atDC.

Internet Routerat DC for internetconnectivity to the DC.

RASfor connectivity for remote CSRs.

T i l E h R t


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Typical Exchange Router

Connectivity

BA

NIB-2 Edge Router

Exchange Router

E1 link

Aggregation Router

Exchange Level Connectivity (through Aggregation Router)


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Zone-wise Exchange Router

NIB-2Connectivity

Exchange

Ethernet Switch

Ethernet

Extender

Ethernet

Extender

EthernetHub

E1 Link

Exchange

RouterPSTN

SWITCH

Serial link for CDR

Serial link for Service

Provisioning

CSRs

CSRs

LOCAL EXCHANGE

Remote Station

Local Exchange ConnectivityE1 Links


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Zone-wise Exchange Router

NIB-2 Connectivity

Exchange

Ethernet Switch

Ethernet

Extender

Ethernet

Extender

EthernetHub

E1 Link

Exchange

RouterPSTN

SWITCH

Serial link for CDR

Serial link for Service

Provisioning

CSRs

CSRs

LOCAL EXCHANGE

Remote Station

Local Exchange ConnectivityE1 Links

RemoteRouter


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ReuseofexistingCSRnetwork

Existing network

Central

routerTo MPLS

Network

Local exchange

router

To MPLS

Network


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DataCenterNetworkArchitecture

S


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Servers

Data centre class servers Billing and Accounting (Including Rating, OM (if part of

Billing) and all other related functionalities). Revenue assurance

Mediation

Provisioning

EAI

CRM (Including CHS, WSC, OM and all otherrelated functionalities)

Directory Enquiry

EMS

IOBAS FMS

Backup

High availability

S


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Servers

Edge class servers

EMS Gateways

HTTP servers

SMTP servers

Print Servers

AAA Servers

Logical Security Elements

Network Device Management Servers DNS Servers

IVRS

Proxies, etc

Data centre Servers


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DatacentreServers Sizing as per ISV recommendation

All applications shall fail over on to High

availability Server in separate partitions inN+1 configuration

Shall be 64 Bit multiprocessing UNIX Servers

With minimum 64 cores having at least 1.5GHz Processing speed.

Support multiple partitions with 4 GB DDR2memory per core

At least two numbers of 4 Gbps FiberChannel adapter.

Database partitions shall have minimum of 4fibre channel adapter per partition.

Edge class Servers


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EdgeclassServers 32/ 64 Bit processor of 3.2/ 1.6 GHz

based with multiprocessing capabilities

Min 2 processors

Min 4 GB DDR2 ECC SDRAM

2 x 72 GB internal SCSI Hard Disk

Dual Fibre Channel Ports per shelf forpublic interconnect to SAN with 1+1redundancy.

PC based Management Consoles for DCclass servers and Edge servers will beconnected to the servers using dedicatedEthernet switched network

IVRS


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IVRS Automatic Telephone Fault Booking &

Clearance Service

Automatic Bill Enquiry & PaymentReminder Service

Automatic Changed Number Information

& Bulk Changed NumberAnnouncement Service

Automatic Trunk Call Booking Service

Interactive Commercial Inquiry & SpecialServices Inquiry

Interactive Telephone ConnectionBooking And Status Enquiry Service


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BSNL PSTN Cloud

E1R2/E1PRI

IPEP

AB

X

Call Center 1Call Center 2

WAN

IV

RS

E1R

2/E1

PRI

Data Center LAN

CR

M

CT

I

Ser

ver

Call Transfer To Agent

Web Self Care (WSC)


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Web Self Care (WSC) A one-stop facility (web access) to the individual

subscribers as well as corporate customers

Post a request for activation or deactivation of aservice

Electronic Bill presentment and payment

Trouble Ticketing

Integration with CRM, existing web portal, GSMCRM etc.

Data encryption, Authentication, Authorisation,

Account access management, Logging andmonitoring all system access, Resourceallocation management, User access privilegesmanagement etc.

Electronic Stapling


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ElectronicStapling Single bill for corporate customers as

well as individual customers covering

multiple services provided acrossdifferent geographic locations in India.

Creation of one bill for corporate

customers with bulk discounting Process one payment against the single

corporate bill and do end to endaccounting for all electronically stapledbills taken from other billing systems.

Work in conjunction with other Billingsystems.

Disaster Recovery


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DisasterRecovery An event that makes the continuation of

normal functions of a data centre impossible.

North DC will be DR for West DC and viceversa

South DC will be DR for East DC and viceversa

The degradation of performance for theapplications failing over to the DR site ispermitted up to 50%

Collection servers of mediation system shallhave 100% redundancy to take care of bothsites

Possible to update the secondary by thePrimary on line or at configurable intervals insteps of at least 15 minutes.

CRM Features


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CRMFeatures

Single Platform for all CRM related activities like Marketing,Sales, Orders, Service Requests and Analysis for all product

lines like LL,BB, Leased Lines etc. Facility for Customers to manage their accounts/services thru

various Channels like Phone, Web, Mail, CSR.

Application offers operations/control/visibility at Zonal levelwith flexibility to manage even at SSA level.

Unified Database model which avoids redundancy of tablesin multiple Databases, there by improving over allPerformance.

Sophisticated End-to-end integrated solution incorporating

Industry standard Best Practices with customer/employeeappealing GUI for Ease of use which enhances CustomerExperience & Satisfaction

360Customer View to proactively plan campaigns, cross-sell/up-sell and serve better

CRM Features


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CRMFeatures Integrated view for Customer Care and Bill

View/Payment which gives complete account profile.E2E functionality for Corporate Customers.

Minimal effort to configure/revert back products andpackages

Knowledge base to maintain Customers Complainthistory and resolutions.

Automated and well-structured workflow processes(provisioning/escalations/ complaints) reducingmanual interventions there by avoiding delays/errorswith time/event triggered Alerts.

Closed-loop Marketing Processes by optimizingresources/budget and integrated with executingpoints.

Aiding business decisions with predictive as well ashistorical analysis for managing Churn and planning

Retention Campaigns

Billing Features


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BillingFeatures

Convergent billing

Ease of configuring plans Integration with other systems like

CRM, Bill formatter etc;

CDR based billing Near real time rating

Support for complex discounts Aggregate usage rating

Complex tax requirements

Provisioning Features


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ProvisioningFeatures Customer related services can be activated

instantaneously on different network elements.

Switch activation is fully automatic

Line testing is completely automatic

Offers a uniform interface to the service order

management application. Physical and logical network inventory details

are maintained in centralized database.

Flexible in defining new provisioning workflows

Highly scalable system

Optimized performance

Data Migration


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DataMigration Finalization of all closed cases

Thorough review of outstanding write off

fictitious outstandings; Recon between billing systems, switches wrt

working, closed and DNP connections.

Verification of data related to serviceconnections, TAC members, MP, VIPconnections, PCOs.

Deposits recon between amount available vscategory code, plan code;

Customer inventory wrt Outdoor details, MDFparticulars, NE and customer address.

Present Status of West D C


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Present Status of West D.C. Civil and Electrical works are completed

except for BMS room

All Hardware has been received (except forCES and MTE)

All Software have been received (except forDQ)

Servers and storage equipments arephysically installed

UPS and Batteries are physically installed

One set of UPS and batteries shall be readyfor A/T by 7th June.

SRS documents are being finalised by C.O.


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ConnectivityofDC

C i i R i f POC h


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IVRS

Backbone

Router

Backbone

Router

Internet

Router

InternetRouter

Chandigarh

Data Centre

DataCentre

Pune

NIB MKR

Mumbai Via

MHS(WTR)

NIB MKRSTM 1 Link

STM 1 Link

TAX

Chinchwad

STM 1 Link

STM 1 Link

STM 1 Link for CDR

STM 1 Link for DC

Via MPLS

STM 1 Link for CDR

STM 1 Link for DC

ConnectivityRequirementforPOCphase

Summary of Requirement

A) 4 STM-1 Links to

MKR i.e., 2 Nos for

Internet, 1 No for CDR

collection and 1 No for

DR

B) 2 STM-1 Links to

Mumbai via MHS i.e., 1No for CDR collection and

1 No for DR

C) 2 STM 1 Links to

Chinchwad Tax for IVRS

CDR

DR


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Chandigarh

Data Centre

IVRS

Backbone

Router

Backbone

Router

Internet

Router

InternetRouter

DataCentre

Pune

NIB MKR

NIB MKR

STM 1 Link

TAX

Chinchwad

STM 1 Link

STM 1 Link for DC

STM 1 Link for DR

Via MPLS

ImmediateRequirementforDataCentre

Summary of Immediate

Requirement

A) 3 STM-1 Links toMKR i.e., 1 No for

Internet, 1 No for

CDR collection and

1 No for DR

B) 1 STM-1 Link to

Chinchwad Tax for

IVRS


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Documents

Rollout CDR Project040608