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PROFESSIONAL EXPERIENCESELECTED ACHIEVEMENTS

EXECUTIVE PROFILE

Ronald Lee Coleman-704 7th Street, Bloomington, Illinois 61704(309-820-8348/ 309-533-2180

*rlcoleman1@gmx.com

Award-winning and Dedicated Management ProfessionalIncreasing market share | Developing and implementing revenue channels | Controlling expenses

q A proactive and resourceful mid-level professional with profitable experience that blends bigpicture thinking, hands-on experienceand tactical expertise to optimize constituency assets.q Adept at developing and implementing successful strategies, policies, and procedures.q Demonstrated strengths in analysis, negotiations, relationship management, project

management, loss prevention and program implementation.q Gifted communicator with proven ability to form strong relationships with, and gain trust of

colleagues and clients at all levels.q Problem solver who acquires new skills quickly and demonstrates can-do attitude when

taking on new responsibilities.

q Commitment to excellence is exemplified in client servicing expertise resulting in onlyhighest levels of customer service.

q Strong knowledge of Microsoft OfficeExcel, Access, Word, Presentation software; Internet,

Windows 7, SAP, Workbrain, Cobol programming, PeopleSoft, Lotus Notes, KANA, various

accounting software packages.

Challenge: Employee complaints were running 20 to 30 a week, down to 2 to 3 a week at present.Action: Implemented employee-focused initiatives and demonstrated responsiveness.Results: Dramatically decreased employee complaints regarding payment issues.

Challenge: Company suffered from excessive overpaid federal taxes.Action: Conducted systematic research in order to find the root cause of the problem.Results: Saved over $7 million in overpaid federal taxes through systematic research.

Challenge: Tapped to improve the business operations of a rental facility.Action: Implemented strict cost control and increased the morale of employees.Results: Increased facilitys profit margin by 18% within one year.

Short-term Disability AnalystVerizon, Bloomington, Illinois 2007 to 2010

Maintained short-term disability for two companies within the Verizon footprint. Reviewed daily reports and signoff on 50 to 70 off cycle checks a week (responsible for STD

benefits of approximately 12,000 employees). Maintained active overpayment journal which contained $1,359,326.00 in overpayment collection. Initiated collection proceedings for overpaid employees. Commended by upper management for timely response to timely payment issues.

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EDUCATIONLICENSE AND AFFILIATION

RONALD COLEMAN PAGE TWO

Current Pay AnalystVerizon, Bloomington, Illinois 2004 to 2007

Analyzed employee checks for accuracy, and adjusted for discrepancies for three companieswithin Verizon.

Authorized to pay employee compensation up to $15,000 per employee (including back pay, etc) Selected because of accounting background and the ability to communicate with supervisors and

managers. Commended for prompt response to issues as they arose.

Tax Analyst/Relocation SpecialistVerizon, Bloomington, Illinois 1999 to 2004

Handled a research project of the department that resulted in the recoupment of overpaid Federaltaxes worth seven million dollars.

Responsible for tax payments and adjustments for four companies in the Verizon footprint. Reviewed unemployment tax assessments, payments, and relocation payments. Authorized to make payments to the IRS on a regular basis.

Quality Control AdministratorKelly Personnel Services/Mitsubishi, Bloomington, Illinois 1996 to 1999

Reviewed Quality Control reports and reported discrepancies to the Quality Control Manager. Finished MBA degree at Illinois State University while working as an administrator.

Operation ManagerGKC Theatre, Normal, Illinois 1993 to 1995

Managed operations of a multiplex theater with a staff of 21 employees, including an assistantmanager and a supervisor.

Interviewed, hired, supervised and trained employees in good customer service.

General ManagerU-Haul Corporation, Peoria, Illinois 1989 to 1991

Directed the business operations of U-Hall rental facility.

Orchestrated a number of administrative duties, including customer service and cashmanagement. Recruited, developed and retained qualified employees. Supervised the call reservation management of up to 50 calls per day.

Member, The American Management AssociationMember, American Association of Individual Investors

MASTER OF BUSINESS ADMINISTRATIONIllinois State University, Normal, ILHonors Received:

Lifetime member of Sigma Iota Epsilon - National Management Honors FraternityThe National Deans List of Graduate and Undergraduate Students

BACHELOR OF BUSINESS IN BUSINESS ADMINISTRATIONUniversity of the State New York, Albany NY

BACHELOR OF ARTS IN LIBERAL ARTS ECONOMICS

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University of the State New York, Albany NY