Sabre Vacations Canada see your Create agent in your office if you do not have your own EPR. The . very first time. you access . Sabre Vacations ... The package list screen displays

Sabre Vacations Canada

STUDENT GUIDE

Sabre Vacations Canada Student Guide

T a b l e o f C o n t e n t s

Objectives .................................................................................................................................. 3

Overview .................................................................................................................................... 4

Access Sabre Vacations Canada ............................................................................................... 4

Overview .............................................................................................................................. 4

Single Sign On ..................................................................................................................... 4

Access Sabre Vacations Canada from the Sabre Red Workspace ...................................... 4

Access Sabre Vacations Canada (Dynamic Packaging) from the Sabre Red Workspace ... 5

Access Sabre Vacations Canada from Agency eServices ................................................... 5

Access Sabre Vacations Canada (Dynamic Packaging) from Agency eServices ............... 6

Internet Settings ................................................................................................................... 6

Book Vacations Using the Packages Tab .................................................................................. 7

Using the Packages Tab ...................................................................................................... 7

Book Vacations Using the Tour Operator Tab ......................................................................... 12

Using the Tour Operator Tab .............................................................................................. 12

Book Vacations Using the Flights Tab ..................................................................................... 16

Using the Flights Tab .......................................................................................................... 16

Car and Hotel Search .............................................................................................................. 20

Search for Hotels ............................................................................................................... 20

Search for Cars .................................................................................................................. 23

Retrieve a reservation .............................................................................................................. 25

Modify or cancel a reservation ................................................................................................. 27

Set an Alert .............................................................................................................................. 28

Sabre Vacations Canada Student Guide

T a b l e o f C o n t e n t s

From this point the discussion of the Sabre system PNR will utilize a Power Point presentation Sub Topic

Sabre system® Passenger Name Record (PNR) ................. Power Point presentation slide 11 New booking .................................................................... Power Point presentation slide 12-14 Modified booking.............................................................. Power Point presentation slide 15-18 Cancelled booking ............................................................... Power Point presentation slide 19 Help and References .............................................................................................................. 30

Edition 1.0 (January 2011)

© 2011 Sabre Inc. All rights reserved.

This documentation is the confidential and proprietary intellectual property of Sabre Inc. Any unauthorized use, reproduction, preparation of derivative works, performance, or display of this document, or software represented by this document, without the express written permission of Sabre Inc. is strictly prohibited.

Sabre, Sabre Vacations, the Sabre logo design and Personal Trainer are trademarks and/or service marks of an affiliate of Sabre Inc. All other trademarks, service marks, and trade names are owned by their respective companies.

Sabre Vacations Canada Student Guide Edition 1.0 (January 2011)

O b j e c t i v e s

Upon completion of this class, you will be able to:

• Access Sabre Vacations Canada

• Use the Packages tab to search for and confirm vacation packages

• Use the Tour Operator tab to book packages/air directly with a tour operator

• Use the Flights tab to search for scheduled air and charter flights

• Use the Car and Hotel tab to search for car rentals and hotel only reservations

• Retrieve a confirmed reservation

• Modify and cancel a reservation

• Understand what information is contained in the Sabre® global distribution system passenger name record (PNR)

Sabre Vacations Canada Student Guide page4

Access Sabre Vacations CanadaQuick Reference

O V E R V I E W

Your site manager, usually the owner, manager, or person with the authority to accept the Terms and Conditions, must register your agency with Sabre Vacations before you are able to access the system and book vacation packages. Your site manager must also create user logons for each agent who requires access to the application.

See the administrative quick references on Agency eServices for the steps required to register your agency.

Note: The system has previously registered most existing agencies with Sabre Vacations. Your owner or manager received an email advising of the pre-registration and additional instructions. If you are a new agency or if you find your agency does not have access to Sabre Vacations, please have your agency owner or manager take a few minutes to complete the registration process.

S I N G L E S I G N O N

Before accessing Sabre Vacations, every agent must have their own individual Sabre system Employee Profile Record (EPR) to be recognized as themselves in Sabre Vacations. Please see your Create agent in your office if you do not have your own EPR.

The very first time you access Sabre Vacations, a blank logon page displays. You must enter your Sabre Vacations account number, logon name and password. This information attaches to your EPR, and is entered and stored on an internal logon table. From that point forward, once you logon to either the Sabre® Red Workspace or the Agency eServices web site, Sabre Vacations accesses your logon information from the table. All you have to do is access Sabre Vacations and you are taken directly to the Home page - you are not required to type the logon information ever again!!

A C C E S S S A B R E V A C A T I O N S C A N A D A F R O M T H E S A B R E R E D W O R K S P A C E

1. Click Booking Tools on the Application Launcher Bar in the Sabre Red Workspace desktop

2. Click Sabre Vacations Canada to launch Sabre Vacations with Canadian operators

3. Enter your Sabre PCC, Sabre Vacations ID, and Password that your site manager assigned to you.

4. Click Submit.

Note: This page displays on your initial access only. Subsequent access of Sabre Vacations does not require you to logon again.

For first time registration:

• Click register here to register as a new user. Do not complete the logon fields.

Page 1 of 3


A C C E S S S A B R E V A C A T I O N S C A N A D A ( D Y N A M I C P A C K A G I N G ) F R O M T H E S A B R E R E D W O R K S P A C E

Dynamic packaging offers more flexibility and the ability to mix and match travel components.

1. Click Booking Tools on the Application Launcher Bar in the Sabre Red Workspace desktop

2. Click Sabre Vacations Canada Dynamic Packaging to launch Sabre Vacations to get access to top Canadian dynamic packaging vacation suppliers

3. Enter your Sabre Vacations Agency Number, User Name, and Password that your site manager assigned to you.

4. Click Login.



• Click register here to register as a new user. Do not complete the logon fields.

A C C E S S S A B R E V A C A T I O N S C A N A D A F R O M A G E N C Y E S E R V I C E S

Note: Single Sign On (SSO) procedures also apply to this logon process.

1. Scroll to the bottom of the Agency eServices home page and click the Sabre Vacations banner.

Note: You may also access Sabre Vacations from the Business Tools menu, Communities item.

The Sabre Vacations and Tours community page for your region (US or Canada) displays.

2. Click the Sabre Vacations (Canada) link, and then click the Click Here to Launch Sabre Vacations Canada banner

This option launches Sabre Vacations with Canadian operators.

3. Enter your Sabre PCC, Sabre Vacations ID, and Password. Your site manager assigns individual agent logons.

4. Click Submit



Click register here to register as a new user. Do not complete the logon fields.

Access Sabre Vacations Canada quick reference Page2 of3


A C C E S S S A B R E V A C A T I O N S C A N A D A ( D Y N A M I C P A C K A G I N G ) F R O M A G E N C Y E S E R V I C E S

Dynamic packaging offers more flexibility and the ability to mix and match travel components.

Note: Single Sign On (SSO) procedures also apply to this logon process.

1. Scroll to the bottom of the Agency eServices home page and click the Sabre Vacations banner.

Note: You may also access Sabre Vacations from the Business Tools menu, Communities item.

The Sabre Vacations and Tours community page for your region (US or Canada) displays.

2. Click the Sabre Vacations Canada (Dynamic Packaging) link, and then click the Click Here to Launch Sabre Vacations Canada Dynamic Packaging banner

This option launches Sabre Vacations to get access to top Canadian dynamic packaging vacation suppliers.

3. Enter your Sabre Vacations Agency Number, User Name, and Password. Your site manager assigns individual agent logons.

4. Click Login.



Click register now! to register as a new user. Do not complete the logon fields.

I N T E R N E T S E T T I N G S

If you are still not able to log in to Sabre Vacations ensure that you have allowed 1st and 3rd party cookies on your computer. Follow the steps below.

• From your browser window select Tools>Internet Options>Privacy>Advanced

• Click Override automatic cookie handling. This automatically accepts 1st and 3rd party cookies

• Click OK and then OK again to close the Internet Options window

If the Single Sign On feature does not work ensure you lower your privacy settings to avoid Signing in every time you access Sabre Vacations Canada

• From your browser window select Tools>Internet Options>Privacy

• Move the slider to set your privacy level to Medium

• Click OK to close the Internet Options window

Access Sabre Vacations Canada quick reference Page3 of3 ©2011 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 3.0


Book Vacations Using the Packages TabSabre Vacations Canada Quick Reference

U S I N G T H E P A C K A G E S T A B

You may search across all tour operators or specify an operator. You may also specify additional search criteria.

1. Begin the search. Enter or select the departure and arrival cities, departure date and duration.

You may also select the appropriate options, such as hotel location or category, price range and tour operator, on the Optional criteria section. The default is All Tour Operators. You can also select hotel facilities and trip category such as wedding or family.

Click Search to continue.

2. The search results screen displays.

• Available packages for your requested date display on the Requested Date tab.

• Available packages for other dates display on the Flexible Date tab. Click that tab to view additional results.

• If the tour operator offers the traditional and web booking path, both options display in the Tour Op. column.

Note: Each tab list the number of results found for each date option.

The current page number displays in red.

Use the Sort by drop down box to sort your results. The default is sort by lowest price.

Select to Show all flights or only direct flights.

Page 1 of 5


3. (Optional) view hotel information. Click the hotel name to view a description of the hotel. Click google map to locate the hotel in a map.

Note: You may also enter your name and email address in the fields at the top right corner of the display and then email the page to your customers.

4. Select package. Click the tour operator code (either traditional or web) on the same line as your selected hotel to begin the booking process. Depending on the operator/option selected, you see one of two booking paths.

T R A D I T I O N A L B O O K I N G P A T H W E B B O O K I N G P A T H

The booking screen fields populate with your criteria. Enter any additional information and then click Enter.

Note: The background is white to conserve ink when printing this reference.

The booking screen fields populate with your criteria. Enter any additional information and then click Continue.

Book Vacations Using the Packages Tab Quick Reference Page 2 of 5



5. The package list screen displays. Enter the item number of the package you wish to book and then click Enter. You may also enter U, D, T or B to move up, down, top or bottom to display more packages.

5. The package information displays. Verify the information is correct and then click Continue.

Depending on the tour operator the Show or Hide Commission Box may appear at the bottom of the screen. Click the link to show or hide the commission information.




6. Depending on the tour operator, you may need to select tour options. Enter the item number for your selection.

The screen redisplays. Enter C and then click Enter to continue. Complete any additional option screens.

6. The package information redisplays along with the Passenger Information, Agent Information and Payments Information fields.

Click the conditions link and discuss the package conditions with your customer or print a copy of the conditions and give to the customer for their review. Click the box to indicate that the passenger accepts the conditions.

Enter the passenger names and phone numbers, your email and name and the form of payment. You may use 2 forms of payment. Be sure to apply payment by the due dates or the booking may be cancelled.

Click Book.




7. The Product Details screen displays listing the package and price information. Select the action you wish to perform and then click Enter.

7. The Reservation Confirmation screen appears displaying the reservation number and the confirmed reservation. Make a note of the reservation number in case you need to access it later. Within minutes, the system places the PNR on your queue 2.

You may now click any of the tabs to begin researching another vacation or click Log Out to exit Sabre Vacations.

8. The passenger information screen displays. Enter your passenger information, select the action you wish to perform and then click Enter.

Follow the screen prompts for the action you selected and click Enter to continue.

Add all of the information required and complete your booking. Your Sabre system PNR record locator displays on the confirmation booking screen. Within minutes, the system places the PNR on your queue 2.


Not applicable, process is complete.

Book Vacations Using the Packages Tab Quick Reference Page 5 of 5 ©2011 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 1.3


Book Vacations Using the Tour Operator TabSabre Vacations Canada Quick Reference

U S I N G T H E T O U R O P E R A T O R T A B

Use the Tour Operators tab to search for vacation packages with a specific tour operator. Another name for this is the direct booking path.

1. Position your mouse pointer over the Tour Operator tab and click your desired tour operator. Depending on the operator selected, you see one of two booking paths.


2. Enter the item number for the type of package you want to book and then click Enter.

2. Click REVNET (Restours).

3. Enter your tour criteria and then click Enter.

3. Enter your tour criteria and then click Search.

Page 1 of 4



4. The package list screen displays. Enter the item number of the package you wish to book and then click Enter. You may also enter U, D, T or B to move up, down, top or bottom to display more packages.

4. The package search result screen displays. Click the tour operator code on the same line as your selected hotel to begin the booking process.

5. Depending on the tour operator, you may need to select tour options. Enter the item number for your selection.

The screen redisplays. Enter C and then click Enter to continue. You may need to complete additional option screens.


Book Vacations Using the Tour Operator Tab Quick Reference Page 2 of 4



6. The Product Details screen displays listing the package and price information. Select the action you wish to perform and then click Enter.

6. The package information displays again along with the Passenger Information, Agent Information and Payments Information fields.



Click Book.

Book Vacations Using the Tour Operator Tab Quick Reference Page 3 of 4





Add all of the information required and complete your booking. Your Sabre system PNR record locator displays on the confirmation booking screen. Within minutes, the system places the PNR on your queue 2.




Book Vacations Using the Tour Operator Tab Quick Reference Page 4 of 4 ©2011Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 1.3


Book Vacations Using the Flights TabSabre Vacations Canada Quick Reference

U S I N G T H E F L I G H T S T A B

Use the Flights tab to search across available tour operators to book air only and charter flights.

1. Click the Flights tab, enter your criteria and then click Search.

If applicable, use the Optional criteria to search for Charters, Webfares, and Fare Type.

2. The search results screen displays.

If the system finds flights for your requested date, they display on the Requested Date tab. If the system finds flights for other dates, it lists them on the Flexible Date tab. Click that tab to view additional results. The tabs also list the number of results found for each date option. Multiple pages of results may exist for each date option. Click the page number to view more results.

The display also lists flights as All (scheduled air and charters) or Charters. Select the appropriate tab for your passengers’ needs.

3. Click the tour operator code (either traditional or web) on the line of the flights you want to book. Depending on the operator/option selected, you see one of two booking paths.


4. The booking screen displays. The fields populate with your criteria. Enter any additional information and then click Enter.

4. The booking screen displays. The fields populate with your criteria. Enter any additional information and then click Continue.

Page1 of 4



5. The flight list screen displays showing your city pair and price. Enter the item number and then click Enter.


Depending on the tour operator the Show or Hide Commission Box may appear at the bottom of the screen. Click the link to show or hide the commission information.

Book Vacations Using the Flights Tab Quick Reference Page 2 of 4



6. The Product Details screen displays listing the flight and price information. Select the action you wish to perform and then click Enter.

6. The package information displays again along with the Passenger Information, Agent Information and Payments Information fields.



Click Book.






Add all of the information required and complete your booking. Within minutes, the system creates the Sabre system PNR and places it on your queue 2.




Book Vacations Using the Flights Tab Quick Reference Page 4 of 4 ©2011 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 1.3


Car and Hotel SearchSabre Vacations Canada Quick Reference

S E A R C H F O R H O T E L S

Use the Hotels tab to search the available tour operators to book a hotel only package. 1. Click the Hotels tab, enter your criteria and then click

Search.

2. The Hotels search result screen displays.

The system uses the hotel rating (number of stars) to group the results. You can change the display by selecting a rating that has content on it (blue underlined text).

You can refine your search by adding a partial hotel name, or by providing a distance from a reference point. Click Show all hotels on map to compare locations among all properties.

You can click Details and Show map for each hotel option to access more information.

3. Click the tour operator code on the line of the hotel you want to book.

4. The Passenger information screen displays. Verify the number of passengers, ages for applicable children and seniors and the occupancy type are correct and then click Continue.

Page1 of 5


5. The Availability and price confirmation screen displays. Verify the price and then click Continue.

When applicable, click Taxes to view the tax details.

Depending on the tour operator the Show or Hide Commission Box link may appear at the bottom of the screen. Click this link to show or hide the commission information.

6. The hotel information redisplays along with the passenger information, agent information and payment information fields.

Enter the passenger names, phone numbers, your email address and name.

Click the box to indicate acceptance of the tour operator’s terms and conditions. Be sure to click the link to view all conditions and discuss with your customer. You may also copy and print these for your customer.

Enter the form of payment. You may use 2 forms of payment. Be sure to apply payment by the due dates or the booking may be cancelled.

Click Book.





8. Because your entered your email address, you receive a confirmation of the reservation.

Thank you for making your travel arrangements with AGENCY NAME HERE. Your reservation details are listed below for your review. PLEASE PRINT OR SAVE THIS PAGE AND KEEP IT AS YOUR RECORD OF YOUR REQUEST/PURCHASE. Please check all your booking details and ensure that all the passenger names are the same as the names on each passenger's passport. BOOKING DETAILS Confirmation number: 2518215 Booking Status: OK Confirmation date : Tue Nov 8 14:35:02 2005 Travel provided by: Fun Sun Vacations Destination: Las Vegas (LAS) Departing date: 2006/01/22 Return date: 20060126 Duration : 4 nights Hotel name: EXCALIBUR HOTEL AND CASINO HR HOTEL ROOM CONFIRMED Occupancy: D DOUBLE OCCUPANCY PAYMENT Adult price: 2 x $ 330.00 Adult tax: 2 x $ 0.00 Total: $ 660.00 Payment #1 Type: CH Credit card / cheque no : XXXX Amount: 660.00 PASSENGER INFORMATION Passenger #1: MRS SYLVIA POTTER Passenger #2: MR CALVIN POTTER Home phone: (123) 4456789 Business phone: (123) 1231234 - Agent name: MONIQUE Email: [email protected]



S E A R C H F O R C A R S

Use the Cars tab to search the available tour operators to book a car rental. 1. Click the Cars tab, enter your criteria and then click Search.

You may select a tour operator from the drop down box if multiple operators exist.

2. The Cars search result screen displays.

The system displays available cars on the Requested Date tab. The tab lists the number of results found and, when applicable, contains links to multiple pages of results.

3. Click the tour operator code on the line of the car you want to book.

4. The passenger information screen displays. Verify the pick-up and drop-off locations are correct and then click Continue.

5. The Availability and price confirmation screen displays. Verify the price is correct and then click Continue.

Depending on the tour operator the Show or Hide Commission Box link may appear at the bottom of the screen. Click this link to show or hide the commission information.



6. The car information redisplays along with the passenger information, agent information and payment Information fields.

Enter the passenger names and phone numbers and your email address and name.

Click the box to show acceptance of the tour operator’s Terms & Conditions of Sale. Be sure to click the link to view all conditions and discuss with your customer. You may want to copy and print these for your customer.

Enter the form of payment. You may use 2 forms of payment. Be sure to apply payment by the due dates or the booking may be cancelled.

Click Book.

7. The Reservation Confirmation (similar to that shown on page3) screen appears displaying the reservation number and the confirmed reservation.

Make a note of the reservation number in case you need to access it later. Within minutes, the system places the PNR on your queue 2. You also receive an email confirmation of the reservation.


Book Vacations Using the Flights Tab Quick Reference Page 5 of 5 ©2011 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 1.1


Retrieve a ReservationSabre Vacations Canada Quick Reference

O V E R V I E W

Some operators allow you to view bookings from their direct booking path. If there is not an option to view the booking, the tour operator does not allow this function.

1. Position your mouse pointer over the Tour Operator tab and click the appropriate tour operator.

2. Enter the appropriate item number in the field. Item numbers may vary with each tour operator. For this operator enter item 10 - Display Booking/Apply Payment/Cancel.

3. The display booking screen displays. Enter your Sabre Vacations booking number or the passenger’s name and click Enter.

Page 1 of 2


4. The booking information screen displays.

You may now view additional booking information, make modifications or cancel the booking. Select the action you wish to perform and click Enter.

Note: Your site manager can view the Sabre Vacations booking via the Control Center under Tour Operator. However, they are not able to make modifications to the Sabre Vacations booking through this function.

Modify or Cancel a Reservation Quick Reference Page 2 of 2 ©2011 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 1.1


Modify or Cancel a ReservationSabre Vacations Canada Quick Reference

O V E R V I E W

Some operators do not allow modifications or cancellations through Sabre Vacations and require you to call the operator directly.

For those operators who do allow these functions, follow these steps.

1. Retrieve the booking. Enter the item number for the action you wish to perform; for example, item 4 – Apply Payment or item 6 - Cancel.

2. Enter the information needed to complete the modification or cancellation and click Enter. Complete all necessary screens.

3. When you modify or cancel a booking in Sabre Vacations, the system does not automatically modify or cancel the Sabre system PNR.

Note: To keep the Sabre system PNR in sync with the Sabre Vacations booking, you must notify your site manager of any modification or cancellation. Your site manager then must request a mergeback to the Sabre system PNR. Your site manager may find a quick reference on Managing PNRs on the Agency eServices website, Training menu, Format Quick References, Sabre Vacations Administration (Canada).

©2011 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners.1.1


Set an AlertSabre Vacations Canada Quick Reference

O V E R V I E W

You may set an alert to receive an email based on certain criteria such as when the tour package falls below a certain price or when the package price changes at all.

1. On the search results screen, click the “!” next to the package you wish.

2. The new alert screen displays. Enter your selected criteria and your email address, add any personal notes for your own reference and then click Add.

3. When the package meets your selected criteria, you receive an alert message at your email address.

©2011 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 1.1


Sabre Vacations Canada Student Guide Edition 1.0 (January 2011)

H e l p a n d R e f e r e n c e s

Sabre Vacations features an extensive online help system that provides general product information, as well as detailed instructions for navigating the contract workflow and completing the various data fields. To access the help system from the Product Name main toolbar, click the Help menu.

The Format Finder help system displays Sabre system formats and procedures.

1. Launch the Format Finder home page:

• from the Sabre Red Workspace click Format Finder on the Application Side Bar.

• from the Agency eServices Web site - under the Support tab, click Format Finder and then click Format Finder online.

2. Type these keyword combinations or formats in the Search box (upper left corner of the Home page) and then click GO:

Additional quick references and interactive tutorials are available on the Web at http://eservices.sabre.com/ under the Training menu.

All of the Format Finder support for Sabre Vacations Canada is accessible from the product topic page VACOV042. Use this in your Search or click the Sabre Vacations link on the Format Finder home page.

Additional format quick references are available on the Web at http://eservices.sabre.com/ under the Training menu.

You can find additional information, such as New Functionality and Tutorials and Demos, on the Web at http://eservices.sabre.com/ under the Business Tools menu, Community, Sabre Vacations and Tour Community.


http://eservices.sabre.com/

Documents

Sabre Vacations Canada see your Create agent in your office if you do not have your own EPR. The . very first time. you access . Sabre Vacations ... The package list screen displays