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Soudagar

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Madhu Chandra Sorupaka

34 Gillford Steet

0790753992

madhav.sw [email protected]

Rohit Kumar Mandalapu

95 Seaford Street

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7 Seaford Street

Shelton

Stoke-On-Trent

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Test Instructions: Shop Floor Questionnaire Version 2Answer the questions on this page and click Next to go to the next test page. Click Finish Test if you are ready to submit your test.

Page 1 of 6 NextFinish Test

Shop Floor Questionnaire Version 2

(Answer all questions in this section)

1. You are working on the shop floor at a Sainsbury's store. Expensive products on the shop floor have security tags. If someone tries to steal something, the security tags set the alarms off at the front doors. One of your jobs is to make sure appropriate products are tagged. Today you have seen a lot of customers set the alarms off after they had paid for their products. You believe that some of the checkout colleagues are forgetting to deactivate the security tags on some products. What is the best course of action to take first?

Take no further action and continue to tag like you were trained.

Tell your Team Leader that you have noticed a training need in how to deactivate security tagsStop putting security tags on the products.

Train the checkout colleagues who are struggling with deactivating security tags.

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2. Considering the above situation, what would be the worst course of action to take first?

Take no further action and continue to tag like you were trained.

Tell your Team Leader that you have noticed a training need in how to deactivate security tags.Stop putting security tags on the products.

Train the checkout colleagues who are struggling with deactivating security tags.

3. You are working in the ‘home and lifestyle’ department of a Sainsbury's store. You are working in the ‘TU’ clothing section today. A customer approaches you and tells you that they want to return a jumper they bought the previous week. The customer explains to you that the jumper does not fit them. Unfortunately, the customer does not have a receipt. In these situations the customer can be offered a replacement item or Sainsbury's gift vouchers. What is the best course of action to take first?

Take the customer to the customer service desk to arrange to get some gift vouchers or an exchange.Offer to find the same jumper in their size as an exchange.

Show the customer alternative clothing items.

Tell the customer to go to the customer service desk where they can decide what to do.


Take the customer to the customer service desk to arrange to get some gift vouchers or an exchange.Offer to find the same jumper in their size as an exchange.

Show the customer alternative clothing items.

Tell the customer to go to the customer service desk where they can decide what to do.

5. You are working in the ‘home and lifestyle’ department of a Sainsbury's store. It is a busy day during Christmas and there are many parents shopping with their children. In the toy section you see a child that is alone and looks lost. You notice the child starts playing with the toys on the shelves. What is the best course of action to take first?

Leave them to play and tidy up the shelf after they have gone.

Take the child to the customer service desk and make an announcement.

Keep an eye on the child to make sure an adult picks them up.

Take the child to look for their parents.


Leave them to play and tidy up the shelf after they have gone.

Take the child to the customer service desk and make an announcement.

Keep an eye on the child to make sure an adult picks them up.

Take the child to look for their parents.

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7. You are working on the shop floor at a Sainsbury's store. At Sainsbury's, customers can buy a range of non-food products like digital cameras. It can be hard to know everything about these kinds of products. A customer approaches you and starts asking many difficult questions about a digital camera they want to buy, because it is on promotion. You cannot answer the questions fully. What is the best course of action to take first?

Tell the customer what you know about the camera.

Apologise and explain that you do not know the answers to their questions.

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Ask the customer to wait while you find the answers in the manual.

Ask a colleague who knows about digital cameras to help the customer.


Tell the customer what you know about the camera.

Apologise and explain that you do not know the answers to their questions.

Ask the customer to wait while you find the answers in the manual.

Ask a colleague who knows about digital cameras to help the customer.

9. You are working on the shop floor at a Sainsbury's store. A customer approaches you and hands you a broken vase that they found on the shelf. The customer explains to you that they would like to buy this type of vase that is not broken and asks if you can check for one in the warehouse. The customer also tells you that there is some broken glass on the floor by the vases. What is the best course of action to take first?

Tell the customer you will not charge them for breaking the vase

Clear the broken glass and then find a good vase for the customer.

Find a good vase for the customer and then clear the broken glass.

Tell the customer that you have no idea how it got broken.


Tell the customer you will not charge them for breaking the vase

Clear the broken glass and then find a good vase for the customer.

Find a good vase for the customer and then clear the broken glass.

Tell the customer that you have no idea how it got broken.

11. You are working on a nightshift in a Sainsbury’s store. Your task tonight is to re-stock the tinned vegetables. A type of sweet-corn has run out and there is no more left in the warehouse. Therefore, there is a gap left on the shelf which is wasted ‘sales space’. The next delivery will come in the morning. What is the best course of action to take first?

Put another sweet-corn brand into the gap.

Put a note in the gap telling customer the tins will arrive soon.

Leave the gap and tell a day shift colleague to fill the gap when the delivery comes in the morningPut another item into the gap to fill the space.


Put another sweet-corn brand into the gap.

Put a note in the gap telling customer the tins will arrive soon.

Leave the gap and tell a day shift colleague to fill the gap when the delivery comes in the morningPut another item into the gap to fill the space.

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13. You are working on the shop floor at a Sainsbury's store. It is a busy Sunday afternoon. You have a number of tasks still to complete before the end of your shift, which includes re-stocking a number of cereal shelves. As you are taking the cage with the cereals to the cereal section you notice some eggs that have fallen and cracked on the floor. There are cleaners available in store, but they will need to be called. What is the best course of action to take first?

Wait next to the spillage until a colleague passes you and ask them to call a

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cleaner.Wait next to the spillage until a colleague from that department passes you; ask them to deal with it.Get on with your work and look out for a colleague from that department and ask them to call a cleaner.Go and find a store cleaner quickly.


Wait next to the spillage until a colleague passes you and ask them to call a cleaner.Wait next to the spillage until a colleague from that department passes you; ask them to deal with it.Get on with your work and look out for a colleague from that department and ask them to call a cleaner.Go and find a store cleaner quickly.

15. You are working on a nightshift in a Sainsbury's store. Sometimes deliveries arrive at the store during the night. You are re-stocking the shelves in the ‘home and lifestyle department’. Your Team Leader has asked you to re-stock the I-pods, phones and cameras shelf. The box the I-pods came in had already been opened. This is strange because stock should come in boxes that are closed. What is the best course of action to take first?

Speak to the delivery colleagues when they come in next.

Use the check list in the box to make sure all the I-pods are there.

Continue to put the stock out and try to reach your replenishment target for the night.Call the Team Leader to assess the situation.


Speak to the delivery colleagues when they come in next.

Use the check list in the box to make sure all the I-pods are there.

Continue to put the stock out and try to reach your replenishment target for the night.Call the Team Leader to assess the situation.

17. You are a colleague working on the shop floor in a Sainsbury’s store. Your Team Leader has asked you and your colleague to work in the pet-food section. You have 8 hours to put 400 cases of pet-food onto the shelves. You agree with your colleague to do 200 cases each. However, half way though the shift, your colleague thinks they are doing more work than you. The colleague tells you they want you to do some of their cases. What is the best course of action to take first?

Swap with another colleague so they work with them instead.

Report the situation to your Team Leader immediately.

Explain to your colleague that it is fair that you are both do 200 cases

The workload is fair, so ignore your colleague.


Swap with another colleague so they work with them instead.

Report the situation to your Team Leader immediately.

Explain to your colleague that it is fair that you are both do 200 cases

The workload is fair, so ignore your colleague.







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19. You are working in a Sainsbury's restaurant. One of your tasks is to serve customers and deal with their queries. All food is cooked fresh after it is ordered and then it is


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taken to the customers by the waitress/waiter. A customer complains to you that their food is not hot enough. You check with the cook who tells you that the order was dealt with very quickly. You check with the waitress/waiter who tells you that the customer has had their food for 10 minutes. Finally, you check the equipment that keeps the food warm until the waitress/waiter collects it and find out that the equipment is working. What is the best course of action to take first?

Apologise and offer a refund.

Apologise and offer to bring them a hot meal.

Apologise and check that the meal is not hot.

Explain to the customer that the food was hot when it left the kitchen and that they have had their food for 10 minutes.


Apologise and offer a refund.

Apologise and offer to bring them a hot meal.

Apologise and check that the meal is not hot.

Explain to the customer that the food was hot when it left the kitchen and that they have had their food for 10 minutes.

21. You are working on the shop floor at a Sainsbury's store. It is Monday lunchtime and a customer approaches you. All of your colleagues in the department are at lunch, including your Team Leader. The customer wants to buy a bulky 40-inch TV. This is at the back of the store in the warehouse on the top shelf. You need to get the TV to the customer by putting it on a large trolley safely. The customer has other shopping to do in store. What is the best course of action to take first?

Explain to the customer that your colleagues will be back after lunch to help you lift the TV.Find your Team Leader and ask them to get someone to help you lift the TV.

Lift the TV into the trolley and bring it to the customer.

Offer to pick the TV up after they have done their other shopping; in the meantime, find someone to help you lift the TV.


Explain to the customer that your colleagues will be back after lunch to help you lift the TV.Find your Team Leader and ask them to get someone to help you lift the TV.

Lift the TV into the trolley and bring it to the customer.

Offer to pick the TV up after they have done their other shopping; in the meantime, find someone to help you lift the TV.

23. You are working on the shop floor at a Sainsbury's store. It is coming up to the Christmas holidays and the store is preparing for this busy period. When you pass the customer service desk you see a long queue of customers waiting. There is only

one colleague dealing with the queuing customers. At the same time, there is a cashier at the kiosk which is close by. What is the best course of action to take first?

Speak to the customers in the queue to see if you can deal with their queries.

Join your colleague at the customer service desk and help resolve the customer queries.Invite some of the customers to go to the kiosk, where the cashier may be able to deal with their queries.Find another shop floor colleague who can support the customer service desk at this busy time.


Speak to the customers in the queue to see if you can deal with their queries.

Join your colleague at the customer service desk and help resolve the customer queries.Invite some of the customers to go to the kiosk, where the cashier may be able to deal with their queries.Find another shop floor colleague who can support the customer service desk at this busy time.







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25. You are working on the shop floor at a Sainsbury's store. On the Sainsbury's computer system it is possible to find out what products are in stock and when the next delivery date is. Some products can show as ‘not available’ on the system. This means there is a problem with supply and no delivery date is given. A customer tells you that they would really like to buy a specific gardening tool. You checked the computer system, but it is ‘not available’. What is the best course of action to take first?

Suggest another nearby shop that sells garden tools.

Arrange for another Sainsbury’s store, which has the gardening tool, to transfer it to your storeGive the customer directions to a local Sainsbury's store that has the gardening tool.Offer an alternative product in your store.


Suggest another nearby shop that sells garden tools.

Arrange for another Sainsbury’s store, which has the gardening tool, to transfer it to your storeGive the customer directions to a local Sainsbury's store that has the gardening tool.Offer an alternative product in your store.

27. You are working on the shop floor at a Sainsbury's store. Today you are working in the ‘home and lifestyle’ department where there are many customers waiting to be served. Some customers would like information about electronic products and others just want to pay for the products they have chosen. In addition, the phone in the department is ringing. What is the best course of action to take first?

Pick up the phone; then see the customers.

Serve the customers who are waiting for you and then pick the phone up.

Try and deal with the telephone query and the customers in front of you at the same timeAsk for help on the General Merchandise department.


Pick up the phone; then see the customers.

Serve the customers who are waiting for you and then pick the phone up


Try and deal with the telephone query and the customers in front of you at the same time.Ask for help on the General Merchandise department.

29. You are working on the shop floor at a Sainsbury's store on a night shift. At night there are fewer colleagues in store than during the day. However, during the night, colleagues have to re-stock the shelves and make the aisles look good for the morning. This evening, there is a lot of stock to put out. You can tell that you will not finish re-stocking your shelves by the morning. What is the best course of action to take first?

Tell your Team Leader that you can’t finish re-stocking the shelves on time.

Work at your own pace; hope you finish on time

Start re-stocking the most important shelves; tell your Team Leader when you see them.Complete the work on your next shift if you can’t finish that night.


Tell your Team Leader that you can’t finish re-stocking the shelves on time.

Work at your own pace; hope you finish on time.

Start re-stocking the most important shelves; tell your Team Leader when you see them.Complete the work on your next shift if you can’t finish that night.






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Sainsbury online test questions & answers old