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Tuesday 28 May 2013 Issue 2614

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The number of Kiwis visiting Samoa for a holiday once again eclipsed the VFR market in 2012 and the destination is hopeful the growth will continue as it bounces back from last year’s Cyclone Evan.Figures released by the Samoa Tour-ism Authority show a 23.2% spike in New Zealand holiday arrivals, to 27,704—surging ahead of the VFR market from New Zealand, which slipped 5% to 23,632. Holiday arriv-als now make up 39% of the total inbound market.Samoa Tourism Authority’s Fasitau Ula says the holiday market began outpacing VFR in around 2006 and continued until the tsunami of 2010, when there was an increase in New Zealand-based Samoans keen to get home and help out their family.Last year holiday arrivals bounced back, although Cyclone Evan in Dec saw some cancellations and the clo-sure of Aggie Grey’s Hotel in Apia.Samoa’s tourism industry has recov-ered from the cyclone and it’s largely business as usual, says Ula, adding that the new Aggie Grey’s, due to re-open next year, is looking ‘very, very nice’.As the colder weather hits the NTO

will be campaigning to keep the destination top of mind with Kiwi travellers and with agents, says Ula.

. . . kiwi Arrivals UpOverall New Zealand arrivals to Sa-moa increased 8.9% to 59,788 in 2012, over twice the amount from the next largest market, Australia (which reached 28,157).As well as holiday and VFR traffic, business travellers and those attend-ing conferences also increased by 24%, and the destination is seeing a lot of repeat visitors.“Samoa is becoming a preferred destination rather than an option. There’s a very good mix of product in terms of accommodation, and there’s no lack of things to do as well,” says Ula.

. . . Fales PopularSamoa’s unique beach fales are con-tinuing to grow in popularity, with an overall average occupancy increase of 23% compared to 2012 (for all markets).They have become a ‘must-do’ for Samoa-bound Kiwis, says Ula, with more and more ‘experiencing and exploring’ the option of staying in a room ‘without walls’.Most of the main beach fales, such as Tanu and Vacation Beach Fales, are now able to be booked through wholesalers, and the STA has a list of fales on its website.

Samoa Holiday Arrivals Eclipse VFR

Air NZ’s No MokoAir New Zealand, an airline which proudly embraces its Kiwi roots, has come under fire for rejecting a po-tential cabin crew member who has a traditional ta moko tattoo on her fore-arm. The woman appeared on Maori Television last night, saying when she advised NZ of her ta moko, her job interview ended suddenly. NZ says customers from ‘many of those cultures’ which travel on NZ may consider tattoos ‘frightening or intimidating’; but adds that a recently-established customer experience team is currently reviewing the airline’s standards, systems and processes.“From a brand marketing perspec-tive, NZ proudly celebrates culture within New Zealand, including work-ing alongside Kiwi musicians, the All Blacks and the Warriors” the carrier says in a statement. Ironically, some of the public figures used in its cam-paigns, from Gin Wigmore to Sonny Bill Williams, sport visible tattoos.

No Per Strike DelaysQantas and Jetstar do not expect service disruptions as a result of industrial action by security service contractors based at Perth’s domestic terminal today. It says the company, MSS Security, has contingencies in place for the one-hour action by some employees.

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Internet Travel Site Visits — Weekly Stats Travel agency website usage, “visits” by New Zealand residents, as measured by Experian Hitwise, for the week ending 25 May 2013. 1 Expedia.co.nz .............10.35% 2 Wotif.com .....................9.28% 3 Webjet New Zealand .....9.23% 4 House of Travel ............6.72% 5 Flight Centre NZ ............5.85% 6 Jet Abroad - NZ ............4.98% 7 Skyscanner NZ .............3.17% 8 Webjet Australia............2.88% 9 HotelsCombined.co.nz ..2.73% 10 Bookme - nz .................2.12%

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Tourism Australia has welcomed the news that the New Zealand dollar yesterday hit a four year high against the Aussie dollar—with some market commentators predicting the NZD could reach AUD0.86 by the year’s end.“We’re really encouraged by the New Zealand dollar gaining on the strong

NZD/AUD High, And More Kiwis Travelling

Australian dollar,” says Tourism Aus-tralia general manager Jenny Aitken. “We have seen continued growth in Kiwis visiting and spending in Australia and with this exchange rate development, we should see even more of the same which is great news for the industry.”According to Australia’s latest Interna-tional Visitor Statistics, Kiwi travel for the first quarter is up 2% year-on-year, while spend was up 5% on Jan-Mar 2012.Aitken says Tourism Australia plans to continue to drive Kiwi aspiration for Australia ‘with one such exciting ini-tiative set to roll out in Jun’, she adds.

expedia luxe Asia SaleExpedia has launched a four-day Luxury Asia for Less sale with up to 40% off hotels in China, Philippines, Thailand, Japan, Vietnam, South Ko-rea, Indonesia, Malaysia and Taiwan. Hotel rates start from $109pn, mini-mum stays may apply. The sale is on until 31 May.

Brazil 2014 AvailabilityHotel availability in Brazil is very tight, and rates are between two and three times higher than usual, next Jun and Jul due to the FIFA World Cup, World Journeys advises agents. Clients need to prepay accommodation in full within a few days of booking (non-refundable), and there is generally a six- to eight-night minimum stay over the World Cup period (05 Jun-20 Jul). World Journeys can help with hotels but not match tickets.

New AF Baggage holdAir France has replaced the hold baggage containers on its long-haul fleet with new lighter containers made of composite fibre panels, reducing CO2 emissions, it says.

NZ korea AmendmentAir New Zealand has advised that longterm fares to Korea have had an amendment to booking classes required on Asiana Airlines (OZ). Ef-fective immediately for all new econ-omy Global Saver bookings, Q/G class will now apply for sectors between China and Korea on OZ. Fares using these sectors will not auto-quote so require a manual fare build.

New ek PAr loungeEmirates has reopened its Paris Charles de Gaulle first and business class lounge following a EUR3.8 mil-lion re-design and relocation. The new larger space, located between Termi-nal 2A and 2C offers improved access and a clear view of the tarmac, and it’s the first of 35 existing lounges to be given a new look. The upgrade of EK’s lounges, including the Auckland one, will continue over the next two years.

VA’s TT Buy UpdateThe Australian Foreign Investment Review Board has no objection to Virgin Australia’s proposed acquisi-tion of 60% of existing shares in Tiger Australia, says the carrier. The transaction is still subject to ‘certain conditions’, adds VA, and is expected to be completed in Jul.

NZ Islands WholesaleAir New Zealand has wholesale Samoa and New Caledonia fares for sales to 04 Jun. Samoa levels are valid for travel 23 Jul-07 Dec, with direc-tional blackouts, while New Cal fares are for 03-22 Sep and 05-30 Nov. Capacity is limited and may not be available on all services. Wholesalers have details.

DXB Growth continuesDubai International Airport has recorded double-digit growth in monthly traffic for nine straight months, and in Apr some of the largest percentage growth came from Asia Pacific. Passenger num-bers in Apr rose 18.7% to 5.418 million, with a 30.7% growth in traffic from AsPac. India was the top source destination.

Bonus hotel commissionOver 100 Design Hotels properties around the world are offering a spe-cial 15% commission on best avail-able rates for bookings and travel from 01 Jun-31 Aug. The special also includes benefits for clients such as free breakfast, bike hire and dis-counted spa treatments. The rates are available through the GDS, using chain code DS and access code 15P. See designhotels.com/commission

SYD Fog DelaysSevere fog has caused flight delays at Sydney Airport this morning, and some services into the airport were diverted to Melbourne or Brisbane. Emirates says flights from Dubai via SYD to Auckland and Christchurch were diverted to MEL and BNE re-spectively, and passengers at SYD were accommodated on other ser-vices ‘where possible’. The airport’s website show several flight cancella-tions and delays as a result of the fog, and it advises passengers to check with their airline for updates.

More help For SamoaThe New Zealand Government has pledged a further $6 million in aid to Samoa as the country continues to rebuild following Cyclone Evan last year.The money will go towards gen-eral reconstruction with a focus on ‘rebuilding for resistance to future natural disasters’, says Foreign Af-fairs Minister Murray McCully.

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The Cruise Lines International Association has released an Inter-national Cruise Line Passenger Bill of Rights, with a focus on assisting passengers affected by mechanical failure of cruise ships—but as yet there’s no local version of the docu-ment for international cruise lines to use in Australasia.The so-called Bill of Rights ‘codifies many long-standing practices of CLIA

CLIA’s ‘Bill Of Rights’ Not Global Yet

members’, says the association’s presi-dent Christine Duffy.“By formally adopting industry prac-tices into a ‘Passenger Bill of Rights’, CLIA is further demonstrating consis-tent practices and transparency across CLIA member lines,” she says.CLIA says it is submitting the docu-ment to the International Maritime Organisation requesting global rec-ognition and applicability—although it is not clear what recourse member lines face if they breach the ‘Bill of Rights’.“During the course of this year, as regional CLIA associations transition to become part of the global cruise association, the Passenger Bill of Rights will be rolled out and adopted throughout all of the CLIA regions,” says a CLIA Australasia spokesperson.

Queen Vic Marking Aquitana centenaryCunard’s Queen Victoria will return to the line’s ‘spiritual home’ of Liverpool next year for the 100th anniversary of the maiden voyage of Aquitana, which at the time was the largest liner in the world and became known as the ‘Ship Beautiful’. Queen Victoria will be the first Cunard liner to visit Liverpool in nearly 50 years, spending two nights in port on a 13-night Around the Brit-ish Isles cruise departing Southampton 23 May.

rcI Fire In Bahamas Royal Caribbean International’s Grandeur of the Seas suffered a fire in the aft mooring deck while sail-ing in the Bahamas overnight. The ship sailed to Freeport, Bahamas for evacuation, says the cruise line, and all passengers and crew are safe and accounted for. The ship’s current cruise has been cancelled, and all guests will receive a full refund and future cruise credit, it adds. Pictured assessing the damage on Grandeur of the Seas is RCI president and ceo Adam Goldstein, and Anders Aansen avp tech services.

MSc Grand VoyagesMSC Cruises has two Mediterranean to South America Grand Voyage pack-ages including flights for sales until sold out. The 25-night Mediterranean Tango package includes a 19-night sailing on MSC Poesia departing Genoa for Buenos Aires and costs $5443pp s/t, with flights, transfers and pre-cruise accommodation in Genoa. There’s also a 26-night Mediterranean Samba, with pre-cruise accommoda-tion, flights into Milan and ex Sao Paulo, plus a 23-night grand voy-age transatlantic cruise ending SAO. Flexible flight options out of South America are available.

crystal Med 2 For 1Crystal Cruises has a two for one deal on a 12-night Memorable Med cruise on Crystal Serenity priced from $6525pp s/t, outside deluxe for sales to 28 Jun, says GO Holidays. The cruise departs Barcelona 05 Oct, and highlights include Valencia, Malloraca, Sardinia, the Greek Islands, Kusadasi and Istanbul. GO has details.

Silversea GalapagosSilversea Expeditions has new land and cruise packages for the Gala-pagos Islands and South America for 2013. Itineraries of three and four days have been combined with pre- and post-cruise land packages to create eight-, 10- or 11-day tours. They’re billed as ‘convenient options’ for high-end travellers who want to visit the islands, but may not have time for a long trip, says Silversea. Departures are in Nov and Dec, and include side-trips to Machu Picchu, Lake Titicaca or the Amazon.

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IndustryDiaryMAYNew Caledonia Roadshow 2013 Wellington: Tue 28, Westpac Stadium, 1745-2100. Christchurch: Wed 29, The George Hotel, 1745-2100.

Explore Central North Island Trade ShowAuckland: Wed 29, Eden Park, ASB Stand, 1000-1700.

JUNEThe Travel Corporation’s Nth and Sth America 2013/14 launchHamilton: Tue 4, The Bank, 1730. Rotorua: Wed 5, Millennium Hotel Rotorua, 0715. Tauranga: Wed 5, Classic Flyers - Mount Maunganui, 1730. Christchurch: Mon 10, Trevinos, 1730. Wellington: Tue 11, The Establishment, 1730. Palmerston North: Wed 12, Bar One7Five, 1730. New Plymouth: Thu 13, The Waterfront Hotel, 1730.

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Bronx Tours cannedAn American company that offered tours through ‘a real New York City ghetto’ in the Bronx has report-edly ceased operations after a public outcry. A New York City council member says using the Bronx as a so-called ghetto experience was the highest insult to the community, and the Real Bronx Tours website was soon taken down. NYC & Company has recent ly launched a new global campaign Neighborhood x Neighborhood that recently showcased the South Bronx, focusing on its famous attractions, including Yankee Stadium. The next instalment of Neighborhood x Neigh-borhood features the lower Manhat-tan waterfront. See nycgo.com

Noosa Fest ForumA special forum and lunch package is being offered for the first time this year as part of the Noosa Long Week-end Festival programme (14-23 Jun). Discussions at the forums will cover topics including politics, women in power, clean energy and near-death experiences, and afterwards guests will be able to dine with the speakers and continue the discussions. See noosalongweekend.com

Go hawaii DealsGO Holidays has Hawaii packages flying Hawaiian Airlines for sales to 31 Oct and travel 01 Aug-13 Dec and 21 Jan-31 Mar, following HA’s ‘class realignment’. GO warns that due to high demand and limited availability, it has selected a lim-ited number of properties to feature. Lead-in four-night packages staying in Waikiki are from $1349pp s/t and includes economy class HA airfares. Clients can add on neighbouring is-land segments to either Maui, Kauai or The Big Island from $119pp for flights, and travel from Welling-ton/Christchurch is an additional $179pp. GO has details.

london Shopping TourGolden Tours is operating a new VIP luxury coach service from central London to Westfield Stratford City, says London and Partners. En route clients will enjoy views of London’s famous monuments, as well as re-ceive a VIP discount card with 20% off a range of shops and restaurants. See goldentours.com

Sydney harbour PassCaptain Cook Cruises has launched a three-day Sydney Harbour Pass which gives visitors three con-secutive days to hop among the harbour’s attractions, including Circular Quay, Taronga Zoo, Wat-son’s Bay, Luna Park, Manly, Darling Harbour, Fort Denison and Shark Island, with live commentary on-board the vessels. The pass also includes entry fee to Taronga Zoo and a return ferry ticket to Manly. See captaincook.com.au

reeflive In JunAgents can learn a little about the Great Barrier Reef by tuning into a live YouTube broadcast ReefLive 07-08 Jun, or encourage their reef-bound clients to check out the feed. For 12 hours from noon 07 Jun—UNESCO World Oceans Day—Ree-fLive will showcase the reef with marine biologists and coral reef experts in the Tourism & Events Queensland on-line event, hosted by Emmy Award-winning biologist and cinematographer Richard Fitzpat-rick. See youtube.com/queensland

Hotels in the Asia/Pacific region experienced a ‘modest’ decrease in three key performance metrics in Apr, according to STR Global. The region’s occupancy ended with a 0.5% decrease to 68.8%, while average daily rate dropped 2.3% to

Asia Pacific Hotels Record Decline

USD127.20 and RevPAR declined 2.8% to USD87.22, says the report. The strongest performances in the region came from Thailand, with Bangkok and Phuket standing out as the country continues its recovery from political strife and flooding in 2012, says STR, while the supply and demand imbalance in Delhi con-tinues to hurt RevPAR there, down 20.5%.Locally, New Zealand hotels’ RevPAR increased 13.9% to $107.72, while average daily rate was up 11.1% in Auckland to USD118.89 (USD is used to compare markets in the study).

Tue 28 May 13 P5

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Love travel but want a change?Are you the “go to” person in your office? Do you have travel consulting experience and are looking for a new challenge? Then talk to us!Due to career advancement, we have a spot to fill in our dedi-cated Broker Support team.

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US hotels’ Positive AprHotels in the Americas saw a rise in occupancy, average daily rate and revenue per available room during Apr, and San Francisco was a top performer, says STR Global.Occupancy rose 3.5% to 63.8%, ADR was up 3.4% to USD112.31 and Rev-PAR grew 7% to USD71.67.San Francisco and Sao Paulo, Brazil saw the largest increase in occupan-cy (both up 9.9%). San Francisco (up 18.5% to USD180.41) and Mex-ico City (up 11.8% to USD139.23) were the only markets to report double-digit ADR increase, and both destinations also achieved the larg-est RevPAR increases (up 30.2% and 22.7% respectively).

Berkeley’s Prêt-à-PorteaThe Berkeley in London is bring-ing ready-to-wear to the high tea table with its Prêt-à-Portea collection this northern summer. Straw-b e r r y c o m -potes, chocolate bi s c u i t s a n d panna cotta get their couture makeover for the spring/summer offering—with treats modelled on Manolo Blahnik, Alexander McQueen, Balenciaga and Oscar de la Renta designs. Prêt-à-Portea is served 1300-1800 each day and costs GBP39pp, or GBP49 with a glass of champagne.

GO Holidays’ Nicky Berriman has returned from a famil in Canada with plenty of tips to share with agents on where, when and how to travel in the north.Berriman was accompanied by Sarah Payne and Michelle Richardson from GO’s res team and 10 consultants from around the country. Their trip included Vancouver, Columbia Park Icefields, Jasper, Banff, Kelowna and Lake Louise, and the highlight—a two-day journey travelling in Gold-Leaf on the Rocky Mountaineer from Vancouver to Banff (Journey to the Clouds).“This itinerary is strongly recom-mended and should definitely be done in this order as the scenery gets more and more spectacular as the journey continues up through the Rockies,” says Berriman.Key highlights of the GoldLeaf prod-uct included a two-storey carriage with dome roof for easier viewing of scenery and wildlife; ‘amazing’ meals; and greater chance of seeing wildlife as the Goldleaf carriages are at the back of the train and the front carriage will alert passengers when an animal is spotted. “The end of May is a great time to travel to the Rockies in terms of wild-

Agents All GO On Canada Trip

life as the bears are just coming out of hibernation and therefore there’s a good chance of spotting them at the side of the road or on the railway tracks,” says Berriman. “I would sug-

gest departures from the end of May onwards, as many of the cafes are just starting to open in time for the busy tourist season and of course the lakes are starting to thaw.”

Linda Abraham, Harvey World Travel Thames; Sarah Payne, GO Holidays; Melissa Itadani, Travel Partners Dunedin; Angela Pascoe, United Travel Waihi; Lynn Brown, HWT Taumarunui; Christine Rattray, HWT Waiuku; Amanda McGruddy, HWT Masterton; Nicky Berriman, GO; Kylie Henare, HWT Palmer-ston North (front); Chloe Hamer, HWT Gisborne (back); Louise O’Malley, APX Christchurch; and Anna Heard (in front), APX Auckland.

Pisac Bridge closureThe local government of Pisac (Peru) has closed the only access bridge to the Sacred Valley (via Pisac) to 12 Jun for maintenance works, advises World Journeys. Agents should be aware late bookings of arrangements ex Cusco may need to be adjusted accordingly.

Travel Today, Tuesday 28 May 2013 Page 6

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