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Schlesinger, Leonard A., Breaking the Cycle of Failure in Services , Sloan Management Review, 32:3 (1991:Spring) p.17

Schlesinge and Heskett Breaking the Cycle of Failure

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Page 1: Schlesinge and Heskett Breaking the Cycle of Failure

Schlesinger, Leonard A., Breaking the Cycle of Failure in Services , Sloan Management Review, 32:3 (1991:Spring) p.17

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