Scottish Policing Performance Framework : April 2010 - March 2011

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Scottish Policing Performance Framework

TAYSIDE POLICE

Summary of Statistics and Performance Results

April 2010 – March 2011



The Scottish Policing Performance Framework – An Ov erview The Scottish Policing Performance Framework (SPPF) was launched across Scotland in April 2007. The SPPF is the product of significant collaborative working between the Association of Chief Police Officers in Scotland (ACPOS), the eight Scottish Police Forces, the Scottish Government, Her Majesty’s Inspectorate of Constabulary for Scotland (HMICS), Audit Scotland, the Scottish Police Authorities Conveners’ Forum and the Scottish Police Services Authority. The key aims of the SPPF are: • To develop a single suite of performance measures which reflects the breadth and variety of policing

activity across Scotland; • To create a framework which supports managers throughout the police service in understanding,

reflecting on and improving performance so that forces can provide more effective policing within Scottish communities;

• To provide a mechanism for improved accountability at local and national levels through the publication of consistent and transparent performance information, which will support the Scottish Government, Police Authorities and the general public in their understanding of policing performance; and

• To provide a basis for robust performance management and, in turn, performance improvement.

The framework covers four main areas of policing:

• Service Response • Public Reassurance & Community Safety • Criminal Justice & Tackling Crime • Sound Governance & Efficiency

In each of the four areas, national objectives have been set. The performance indicators contained within these areas are divided into Inputs (the resource committed), Activities (the activity or process used) and Outcomes (what is achieved). There are a number of context measures featured. Context measures are not measures of performance, but are designed to provide contextual information about the demands placed on the force and the environment in which it operates. It is commonly acknowledged within the police service in Scotland that effective policing is based upon sound partnerships. This is reflected in the national objectives. In addition, there are a number of partnership indicators within SPPF that rely upon joint collaboration for successful delivery. The SPPF structure supports the measurement and reporting of local priorities in accordance with the principles of Best Value. By incorporating SPPF outcomes into performance reports, forces can ensure greater consistency and transparency when reporting performance information to Police Authorities and the public. Data contained in this report This document shows Tayside Police performance results against high-level objectives and supporting key performance indicators contained within the Scottish Policing Performance Framework. All data is sourced from force databases. These figures are regularly used; for example, as management information reports, to inform divisional tasking and co-ordinating activity and to provide information to Tayside Joint Police Board and the public.



Points to Note: • The statistics contained in this report are accurate at the time of reporting • Where data is not available, a symbol (~) has been inserted to indicate this. • A full explanation of all the counting conventions can be obtained from the technical notes contained

within the Scottish Policing Performance Framework Technical Manual. The technical notes are available by contacting the force performance and planning department (01382 596701/596710) and are also available on the following link - http://www.acpos.police.uk/SPPF/SPPF_alldocs.html .

• The measurements detailed in this report are only the ones where the police are the data providers or

have access to the data. The report therefore does not reflect all the indicators within the Scottish Policing Performance Framework (SPPF) which are a combination of police and partners outputs .

• Figures detailed as per 10K of the population relate to the resident population and does not take

cognisance of transient or migratory populations.

The Policing Landscape: Tayside Police strength, la nd area and population

Land area: 2,896 square miles Population: 399,550 Police officers: 1,255 Police staff: 615 Special Constables 172



Inter-relationship with Single Outcome Agreements a nd the Scottish Strategic Assessment Scottish Government/Single Outcome Agreements The purpose is to focus Government and public services on creating a more successful country, with opportunities for all of Scotland to flourish, through increasing sustainable economic growth. Strategic objectives are: • Wealthier and Fairer - enable businesses and people to increase their wealth and more people to

share fairly in that wealth. • Healthier - help people to sustain and improve their health, especially in disadvantaged

communities, ensuring better, local and faster access to health care. • Safer and Stronger - help local communities to flourish, becoming stronger, safer place to live,

offering improved opportunities and a better quality of life. • Smarter - expand opportunities for Scots to succeed from nurture through to life long learning

ensuring higher and more widely shared achievements. • Greener - improve Scotland's natural and built environment and the sustainable use and

enjoyment of it. To enable the Scottish Government to meet those strategic objectives each local authority has signed up to a Single Outcome Agreement (SOA). SOAs set out how each local authority and partners will work in the future towards improving national outcomes for the public in a way that reflects local circumstances and priorities. The SPPF complements and supports the delivery of the Scottish Government’s Strategic Objectives at national and local community levels. Scottish Strategic Assessment Each year the Scottish Police Service under ACPOS develops a Scottish Strategic Assessment and this explains the strategy for the police in Scotland for the year ahead. The document draws on information provided by all the Scottish forces and law enforcement agencies as well as information from key partner agencies including the Scottish Government, Local Authorities and the public. It is through this assessment that the risk regarding crime and disorder threats impacting on Scottish communities is prioritised. The very high-risk crime and disorder priorities identified by the 2010/11 Scottish Strategic Assessment were:

• Public Protection • Terrorism • Antisocial Behaviour • Serious and Organised Crime Groups • Antisocial Behaviour • Violence Outcome-based performance measures reflecting these areas are either currently reported in the SPPF or being developed for future iterations.



List of Performance Indicators SERVICE RESPONSE

• Complaints about police officers and police staff • Quality of Service complaints • Level of service user satisfaction • Proportion of 999 calls answered within 10 seconds • Time taken to respond to emergency response calls • Handling of non-emergency calls

PUBLIC REASSURANCE & COMMUNITY SAFETY

• Number of recorded crimes and offences • Detection rate for recorded crimes and offences • Number of racist incidents, racially motivated crimes & offences and detection rates • Number of recorded antisocial behaviour community crimes & offences and detection

rates • Level of detected youth crime • Number of people killed or injured in road collisions • Number of Special Constables and the hours they are on duty

CRIMINAL JUSTICE & TACKLING CRIME

• Number and percentage of reports submitted to the Procurator Fiscal within 28 calendar days

• Number and percentage of reports submitted to the Children’s Reporter within 14 calendar days

• Weight of Class A Drug seizures and number of supply and possession with intent to supply offences recorded

• Use of police direct measures

SOUND GOVERNANCE & EFFICIENCY

• Proportion of working time lost to sickness absence • Turnover rates for police officers and police staff • Proportion of salary costs accounted for by overtime • Number of police officers and police staff (full-time equivalent) • Staffing profile by declared disability, ethnicity and gender • Expenditure on salaries, operating costs and capital • Value of efficiency savings

CONTEXT MEASURES

• Number of telephone calls and incidents • Number of sudden deaths reported to the Procurator Fiscal • Number of missing people incidents • Number of registered sex offenders • Number of domestic abuse incidents • Number of individuals brought into custody • Freedom of information requests and questions



Tayside Police Data Where possible, results for a comparative period have been provided (the previous year, or an average of the most recent three years). Where it has not been possible to provide comparative data, a symbol (~) appears. Figures detailed as per 10,000 population relate to the resident population and do not take account of transient or migratory populations. SERVICE RESPONSE National Objectives: • Improve public satisfaction with service delivery • Increase public confidence in policing COMPLAINTS Complaints about police officers and police staff

Number of

complaints cases received

Number of complaints per 10,000 population

April to March Tayside Scotland 2010/11 446 11.2 8.2 2009/10 448 12.3 9.0 Change -42 -1.1 -0.8 % Change -8.6% ~ ~

Allegations arising from complaints

April to March Number of “on duty” closed allegations

Number of “off duty” closed allegations

Tayside Scotland Tayside Scotland 2010/11 588 6362 41 386 2009/10 545 6943 30 358 Change 43 -581 11 28 % Change 7.9% -8.4% 36.7% 7.8%

Closed allegations arising from complaints

April to March Total number of closed allegations % of closed allegations where action is taken

Tayside Scotland Tayside Scottish average 2010/11 629 6748 15.4 17.5 2009/10 575 7301 10.6 15.8 Change 54 -553 4.8 1.6 % Change 9.4% -7.6% ~ ~



Quality of Service-related complaints

April to March Number of service complaints Closed allegations per 10,000 population

Tayside Scottish average 2010/11 51 1.3 1.7 2009/10 63 1.6 2.0 Change -11 -0.3 -0.2 % Change -19.0% ~ ~

LEVEL OF SERVICE USER SATISFACTION Survey response rate Tayside: 36.9% (30.4% in 2009), sample size 3,600 No data is available for Scotland as a whole. Satisfaction with initial contact with the police

Satisfaction with the action taken by police to res olve the query

April to March Tayside

2010/11 90.7%

2009/10 91.4% Satisfied % point change -0.7%

2010/11 2.9%

2009/10 2.5% Dissatisfied % point change 0.4%

2010/11 6.3%

2009/10 6.1%

Neither satisfied nor dissatisfied % point change 0.2%

2010/11 70

2009/10 22

No response (numbers) change 48


2010/11 73.8%


2010/11 8.6%


2010/11 17.6%

2009/10 12.1%


2010/11 92

2009/10 492

No response (numbers) change -400



Kept adequately informed about the progress made re garding the enquiry


Yes 2010/11 61.2%

2009/10 54.8%

% point change 6.4%

No 2010/11 38.8%

2009/10 45.2%

% point change -6.4%

2010/11 54

2009/10 64

No response (numbers) Change -10

Not applicable 2010/11 214

2009/10 240

change -26

Level of satisfaction with the way respondents were treated by police officers and staff who dealt with them at in itial contact


2010/11 90.5%


2010/11 2.6%


2010/11 6.8%

2009/10 5.9%


2010/11 74

2009/10 27

No response (numbers) change 47



Overall level of satisfaction with the way responde nts were treated by police officers who attended April to March Tayside

2010/11 94.0%

2009/10 93.7% Satisfied % point change 0.2%

2010/11 2.1%


2010/11 4.0%

2009/10 4.2%

Neither satisfied nor dissatisfied % point change -0.2%

2010/11 371

2009/10 502


Satisfaction with the overall way the police dealt with the incident


2010/11 82.3%


2010/11 7.2%


2010/11 10.6%

2009/10 9.6%


2010/11 60

2009/10 72




Proportion of 999 calls answered within 10 seconds

April to March Number of 999 calls in the sample

Proportion of 999 calls answered within 10

seconds

Tayside Tayside Scottish average 2010/11 48290 91.0% 94.7% 2009/10 45723 93.1% 94.7% Change 2567 -2.1 0

% Change 5.6% ~ ~ Time taken to respond to emergency incidents - Tays ide

April to March Number of emergency incidents

Percentage responded to within the force

target time

Average time (minutes)

2010/11 49782 63.0% 17.1 2009/10 45662 66.8% 16.0 Change 4120 -3.9 1.1 % Change 9.0% ~ 6.9%

No Scottish average available

Handling of non-emergency calls

April to March

Number of non-

emergency telephone

calls

Proportion of non-emergency telephone calls answered

within 40 seconds

Proportion of non-emergency telephone calls

abandoned/lost

Tayside Scottish average Tayside Scottish

average 2010/11 254441 89.2% 90.2% 3.9% 4.1% 2009/10 267974 89.3% 90.3% 4.3% 4.2% Change -13533 -0.1 -0.1 -0.4 -0.1

% Change -5.1% ~ ~ ~ ~



PUBLIC REASSURANCE & COMMUNITY SAFETY National Objectives: • Support the delivery of safer outcomes • Preserve and restore public order • Investigate crime effectively

• Contribute to the reduction of crime • Contribute to increased public

reassurance Recorded crimes and offences - Tayside

April to March Group 1 Violence

Group 2 Indecency

Group 3 Dishonesty

Group 4 Vandalism

etc

Group 5 Drugs etc.

Group 6 Misc.

offences

Group 7 Traffic

offences

20010/11 recorded 568 416 11279 5832 4392 12640 25091

2009/10 recorded 578 430 11273 5716 4762 12316 24286

3 year average 627 420 12467 6532 5191 13231 29892 % difference 10/11 to 3 year average -9.4% -1.0% -9.5% -10.7% -15.4% -4.5% -16.1%

Per 10k population 14.2 10.4 282.3 146.0 109.9 316.4 628.0

Scottish average 22.1 12.6 301.6 158.7% 130.1 406.6 620.6

Detection rate 85.6% 78.6% 49.7% 33.4% 99.1% 87.2% 100.0%

Scottish average 71.6% 65.7% 37.0% 25.0% 98.3% 82.9% 98.9%

Racist incidents, racially motivated crimes & offen ces and detection rates

Antisocial behaviour community crimes & offences an d detection rates Antisocial behaviour community crimes & offences recorded - Tayside

April to March

Disregard for Community /

Personal Wellbeing

Acts directed at People

Environmental Damage

Misuse of Public Space

2010/11 6331 609 5641 345

2009/10 6521 668 5468 351

Change -190 -59 173 -6

% Change -2.9% -8.8% 3.2% -1.7%

April to March Number of

recorded racist incidents

Number of racially motivated crimes

and offences recorded

Percentage of racially motivated crimes and offences detected

Tayside Scottish average

2010/11 284 327 78.6% 66.0%

2009/10 284 324 79.9% 66.4%

Change 0 3 -1.3 -0.4

% Change 0.0% 0.9%% ~ ~



Detection rates for antisocial behaviour community crimes & offences

April to March

Disregard for Community /

Personal Wellbeing

Acts directed at People

Environmental Damage

Misuse of Public Space

2010/11 99.9% 59.8% 32.0% 99.7% Scottish average 10/11 89.9% 59.7% 24.1% 99.9% 2009/10 100.0% 63.0% 31.9% 100.0% % point change -0.1 -3.2 0.1 -0.3

YOUTH CRIME Recorded crimes and offences (groups 1 to 6) by individual group classification committed by children and young people (aged 8 to 17 inclusive) within the period. April to March Tayside All recorded

crime in Tayside Youth crime as a proportion of all

2010/11 Group 1 69 568 12.1%

Group 2 62 416 14.9%

Group 3 837 11279 7.4%

Group 4 841 5832 14.4%

Group 5 361 4392 8.2%

Group 6 1,292 12640 10.2%

2009/10 Group 1 53 578 9.1%

Group 2 58 430 13.5%

Group 3 1,009 11273 9.0%

Group 4 1,004 5716 17.6%

Group 5 515 4762 10.8%

Group 6 1,405 12316 11.4%

Change Group 1 16 13 3.0

Group 2 4 28 1.4

Group 3 -172 -2,068 -1.6

Group 4 -163 -4,027 -3.2

Group 5 -154 -1,339 -2.6

Group 6 -113 -6,512 -1.2

% Change Group 1 30.2% 1.3% ~

Group 2 6.9% 3.7% ~

Group 3 -17.0% -17.9% ~

Group 4 -16.2% -29.7% ~

Group 5 -29.9% -16.1% ~

Group 6 -8.0% -19.1% ~



Children and young people (aged 8 to 17 years inclusive) who have committed crimes and offences (groups 1 to 6) within the period.

April to March Tayside Scotland

2010/11 2588 41929

2009/10 2930 50344

Change -342 -8415

% Change -11.7% -16.7% N.B. This indicator is based around the number of accused persons and not the number of crimes or offences e.g. if during this period an accused is apprehended and charged on six different occasions then this would be counted as 1 not 6.

ROAD CASUALTIES Number of people killed or injured in road collisio ns

April to March People killed in road collisions - Tayside Scotland

Adult Child Adult Child

2010/11 34 0 209 6

2009/10 23 0 202 3

Change 11 0 7 3

% Change 47.8% ~ 3.5% 100.0%

April to March People seriously injured in road collisions -Tayside

Scotland

Adult Child Adult Child

2010/11 157 21 1723 219

2009/10 206 20 1907 236

Change -49 1 -184 -17

% Change -23.8% 5.0% -9.6% -7.2%

Collisions Casualties April to March Fatal Serious Slight Total Fatal Serious Slight Total

Tayside 32 157 533 722 34 178 714 926

Scotland 200 1719 8327 10246 215 1942 11032 13189

Tayside as proportion of all 16% 9.1% 6.4% 7.0% 15.8% 9.2% 6.5% 7.0%



Special Constables and the hours they are on duty

April to March Number of Special Constables

Number of hours on duty Average hours worked

Tayside Scottish average 2010/11 172 32804 191 135 2009/10 199 35123 176 130 Change -27 -2319 14 5 % Change -13.6% -6.6% 8.1% 3.8%



CRIMINAL JUSTICE & TACKLING CRIME National Objectives: • Contribute to an effective, efficient and accessible criminal justice system • Assist in safeguarding national security • Tackle serious and organised crime Number and percentage of reports submitted to the P rocurator Fiscal within 28 calendar days

April to March Number of reports submitted to the Procurator Fiscal

Percentage of reports submitted to the Procurator Fiscal within 28 calendar days

Tayside Scotland 2010/11 16690 92.0% 90.1% 2009/10 17386 80.2% 88.5% Change -696 11.8 1.6 % Change Tayside -4.0% ~ ~ % Change Scotland -3.8% ~ ~

Number and percentage of reports submitted to the C hildren’s Reporter within 14 calendar days

April to March Number of reports submitted to the Procurator Fiscal

Percentage of reports submitted to the Procurator Fiscal within 28 calendar days

Tayside Scotland 2010/11 904 66.5% 85.3% 2009/10 1045 65.7% 86.5% Change -141 0.8 -1.2 % Change Tayside -13.5% ~ ~ % Change Scotland -27.0% ~ ~

Weight of Class A Drug seizures and number of suppl y and possession with intent to supply offences recorded Weight of Class A drug seizures

April to March Powder (g) Tablets (no.) Liquids (ml)

2010/11 9,317 1,490 1,809 2009/10 13,977 1,286 3,446 Change -4,660 204 -1,637 % Change -33.3% 15.9% -47.5%



Number of supply and possession with intent to supply offences recorded

April to March All supply Class A only Class A drugs as % of all drugs

Tayside Tayside Scotland 2010/11 442 159 36.0% 49.4% 2009/10 627 339 54.1% 52.4% Change -185 -180 -18.1 -3.0 % Change -29.5% -53.1% ~

Use of police direct measures Antisocial behaviour penalties

Formal warnings and restorative justice warnings – Tayside

* No data for Scotland

April to March

Number of antisocial

behaviour fixed penalty tickets

issued

Percentage of antisocial behaviour fixed penalty tickets complied with

Tayside Scottish average 2010/11 2,195 55.9% 44.2% 2009/10 2,967 56.8% 46.3% Change -772 -0.9 -2.1 % Change -26.0% ~ ~

April to March Number of

formal warnings issued

Percentage of formal warnings

accepted*

Number of restorative

justice warnings issued

2010/11 176 100.0% 233 2009/10 195 97.9% 244 Change -19 2.1 -11 % Change -9.7% ~ -4.5%



SOUND GOVERNANCE & EFFICIENCY National Objectives: • Manage resources effectively and efficiently • Operate in a manner that is ethical, accountable and transparent Proportion of working time lost to sickness absence

April to March Proportion of working time lost to sickness absence (police officers)

Proportion of working time lost to sickness absence (police staff)

2010/11 4.2% 4.6%

2009/10 4.2% 4.6%

% point change 0.0 0.0

No data for Scotland

Turnover rates for police officers and police staff

April to March Turnover rates (police officers)

Turnover rates (police staff)

Tayside Scottish average Tayside Scottish average

2010/11 3.4% 4.1% 5.0% 11.2%

2009/10 4.1% 4.7% 6.6% 8.1%

% point change -0.7 -0.6 -1.6 3.1

Proportion of salary costs accounted for by overtim e

April to March Proportion of salary costs accounted for by overtime - police officers

Proportion of salary costs accounted for by overtime - police staff

2010/11 4.2% 0.6%

2009/10 4.8% 1.1%

% point change ~ ~

No data for Scotland



Number of police officers and police staff (full-ti me equivalent ) Police officers As at 31 March 2011 Tayside Scotland

Police Officers in force 1,183.4 16,345.6

Police Officers on temporary service to SPSA 8.0 95.0

Police Officers on temporary service to SCDEA 8.0 201.6

Police Officers on secondment to central service (internally funded) 0.0 5.0

Police Officers on secondment to central service (externally funded) 5.0 230.1

Police Officers on other secondment (internally funded) 0.0 18.7

Police Officers on other secondment (externally funded) 0.0 26.0

Police Officers on maternity/adoption leave 11.7 180.8

Additional Regular Police Officers 20.0 160.5

Total number of Police Officers as per police strength publication 1,236.2 17,263.3

Police Officers on career breaks 1.5 64.5

Total number of Police officers 1,237.6 17,327.8

Police Cadets 0 21

Police staff

As at 31 March 2011 Tayside Scotland

Police Staff in force 521.4 5,815.9

Police Staff on temporary service to SPSA 1.0 4.8

Police Staff on temporary service to SCDEA 0.0 4.0

Police Staff on secondment to central service (internally funded) 0.0 1.0

Police Staff on secondment to central service (externally funded) 0.0 28.9

Police Staff on other secondment (internally funded) 0.0 9.1

Police Staff on other secondment (externally funded) 1.0 6.8

Police Staff on career breaks 1.0 17.3

Police Staff on maternity/adoption leave 8.5 95.0

Total number of permanent police staff 532.8 5,982.7

Temporary police staff 17.1 129.8

Agency staff 0.0 11.0

Total number of all police staff 549.9 6,123.5



Staffing profile by declared disability, ethnicity and gender (headcount ) Police officers

As at 31 March 2011 Police Officers Police Staff Special Constables

Total % Total % Total %

Tayside Yes 15 1.2 11 1.8 2 1.2

No 1,063 84.7 467 75.9 35 20.3

Choose not to disclose 49 3.9 11 1.8 0 0.0

Unknown 128 10.2 126 20.5 135 78.5

Scotland Yes 440 2.5 328 4.9 ~ ~

No 14,949 85.1 5,441 80.6 ~ ~

Choose not to disclose 423 2.4 97 1.4 ~ ~

Unknown 1,749 10.0 887 13.1 ~ ~

Declared Ethnicity

As at 31 March 2011 Police Officers Police Staff Special Constables

Total % Total % Total %

Tayside White 1,181 94.1 587 95.4 112 65.1 Minority Ethnic 15 1.2 6 1.0 2 1.2 Choose not to disclose 44 3.5 8 1.3 7 4.1 Unknown 15 1.2 14 2.3 51 29.7 Scotland White 16,451 93.7 6,283 93.1 ~ ~ Minority Ethnic 210 1.2 64 0.9 ~ ~ Choose not to disclose 512 2.9 112 1.7 ~ ~ Unknown 388 2.2 294 4.4 ~ ~

Expenditure on salaries, operating costs and capita l (£000s)

April to March Salaries Operating Overheads

Ill health pension costs Capital

2010/11 67,289 8,087 57 2367 2009/10 65,028 11,424 630 1,764

Value of efficiency savings generated (£000s)

April to March Cash Non-cash Total Target

2010/11 4,101.4 1,156.7 5,258.1 3,929 2009/10 2,738.1 883.3 3,621.4 2,620 Change 1,363.3 273.4 1,636.7 ~



CONTEXT MEASURES Context measures are not measures of performance, but are designed to provide further information about the demands placed upon the force. Number of telephone calls and incidents Emergency calls

April to March 999 calls 999 calls per 10,000 population

Tayside Scottish average 2010/11 48,290 1,209 1,185 2009/10 45,723 1,152 1,231 Change 2,567 57 -46 % Change 5.6% 4.9% -3.7%

Non emergency calls

April to March Non emergency calls Non-emergency calls per 10,000 population

Tayside Scottish average 2010/11 254,441 6,368 7,270 2009/10 267,974 6,751 7,810 Change -13,533 -382 -540 % Change -5.1% -5.7% -6.9%

Incidents

April to March Number of incidents Number of incidents per 10,000 population

Tayside Scottish average 2010/11 183537 4594 4058 2009/10 180808 4555 4317 Change 2729 39 -259 % Change 1.5% 0.9% -6.0%

Number of sudden deaths reported to the Procurator Fiscal


2010/11 579 8,362 2009/10 619 8,142 Change -40 220 % Change -6.5% 2.7%



Number of missing people incidents


2010/11 2,331 36,884 2009/10 2,663 39,261 Change -332 -2,377 % Change -12.5% -6.1%

Number of registered sex offenders in the community


2010/11 317 3,129 2009/10 311 3,075 Change 6 54 % Change 1.9% 1.8%

Number of domestic abuse incidents and number per 1 0,000 population

April to March Per 10,000

Tayside Total Tayside Scotland 2010/11 4,425 111 107 2009/10 4,224 106 100 Change 201 5 6 % Change 4.8% 4.7% 6.3%

Number of individuals brought into custody


2010/11 15,521 200,677 2009/10 16,368 214,153 Change -847 -13,476 % Change -5.2% -6.3%

Freedom of information requests and questions

April to March Number of requests Number of questions

Tayside Scotland 2010/11 615 5,011 2,656 17,380 2009/10 542 5,137 2,384 19,390 Change 73 -126 272 -2,010 % Change 13.5% -2.5% 11.4% -10.4%

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Documents

Scottish Policing Performance Framework : April 2010 - March 2011