Microsoft delivers an innovative platform which helps Government improve operational effi ciencies and build citizen connection.

The platform that helps make it happen...

Seamless Connected Government

Citizen Centric Service Delivery is about approaching service from the citizen’s point of view – and for its horizontal initiatives, creating Government-wide structures and processes to create a more connected organization. For phone inquiries, Government surveys have found that fi rst call resolution is top of mind for citizens and those citizens are looking for a consistent,well-informed service regardless of with whom they speak.

Customer Relationship Management (CRM) tools empower an organization with easy access to information so as to respond to citizen queries. With CRM, Government can provide a ‘single Government view’ when dealing with its citizens. Microsoft CRM helps to minimize collection and duplication of information across organizations and provides virtually a seamless Government interaction using a single citizen access point such as the web or call centre.

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Citizen Centric Service Delivery

Governments are modernizing their services and reducing costs by standardizing work processes and removing duplication in operations. Effective Governments deploy scalable, interoperable and agile solutions to ensurethere is a consistent approach across their many departments and their programs.

Technology infrastructures provide the foundation for information sharing across organizations and drive operational effi ciencies by reducing duplication of services. The Microsoft.NET Framework built upon open web services standards provides an interoperable infrastructure that enables messaging that supports virtually seamless communication and process integration both within Government departments and externally to partners and citizens. Microsoft’s identity management solutions provide authentication and authorization services for consistent cross-Governmentuser management. Microsoft’s collaboration tools enable Government Information Workers to rapidly access the information they need both within their own organization and across organizational boundaries.

Creating Operational Effi ciencies

Maintaining citizen confi dence in Government services is a top priority for Governments. Legislation such as the Accountability Act or standards like the Management of Information Technology Security Standard (MITS) require departments to implement a consistent set of controls for their service delivery initiatives. Confi dence in services is achieved through policy, processes and products that cross service delivery channels.

Technology solutions supporting Government services must be built and implemented to support trusted service delivery. As part of the Trustworthy Computing Initiative, Microsoft provides security solutions and prescriptive guidance that helps employees conduct business.IT departments can more effectively monitor, report and audit policy compliance within their environment with enhanced systems and operations management solutions. Microsoft also offers prescriptive guidance for security, privacy and other compliance requirements to assist organizations with the sound deployment of information technology solutions.

Meeting Compliance and Accountability

Government operates a heterogeneous computing environment since systems are generally purchased on a solution-by-solution basis. This creates a wide range of separate information and data islands across Government—with no easy way of unlocking the valuable information assets they collectively contain. As organizations look to streamline their IT to reduce costs, deploy resources more effi ciently and respond more rapidly to changing needs, interoperability between existing and new solutions becomes a priority. Through the use of Services Oriented Architecture, organizations are also ensuring a closer alignment between business and IT.

Microsoft’s Connected Government Framework provides Government with an architecture and blueprint for eGovernment services based upon reusable information technology building blocks developed from experience in other leading jurisdictions.By following an enterprise approach to delivering services Government can look to consolidate infrastructures and transform how it delivers services to constituents. Microsoft’s focus on interoperability through a variety of programs helps Government leverage its investment and provides a means of enabling a wider ecosystem of information systems.

Increasing the Effectiveness of IT

The need for increased productivity and accountability, the shrinking labour pool, and the increased employee demands for quality leadership, transparency, and work/life balance are driving the Government to focus on attracting and retaining qualifi ed talent. HR and management need to be equipped with the right tools and Government systems to effectively manage HR processes ensuring that the Government continues to attract, hire and retain the highly qualifi ed community needed to transform Government services.

Microsoft’s industry-leading offi ce solutions help simplify the challenges of today’s workplace and help users get more out of the tools they use every day. Microsoft helps create a rewarding work environment by enabling Government employees to make decisions and focus on delivering services to Canadians. Through the use of Microsoft tools, people across Government organizations now have faster, easier access to the information they need.

Human Resources Management

Government is concerned about protecting citizens from threats to their health and safety and improving emergency preparedness. This interjurisdictional service delivery imperative spans a wide variety of stakeholders across a wide range of communities. As a result, all levels of Government and organizations across the public and private sectors need to establish and maintain communication throughout the community in a trustworthy environment. Recent world events have demonstrated that a collaborative approach to crisis and emergency management provides a more effective means to responding to critical events.

Spontaneous collaboration tools provide fi rst responders with trusted information sharing environments to more effectively coordinate and respond to crisis events. Microsoft’s collaboration and unifi ed communications solutions for both high and constrained bandwidth environments provide highly assured operations through our industry-leading security development practices as well as platform security certifi cations. Together with global and local partners, Microsoft provides connected and interoperable solutions supporting command and control, logistics, personnel management, disaster relief and emergency response services.

Public Safety and Security

Active Directory

SharePoint Content Database

SharePoint Portal Server

EDRMS System

Customer Service Offi cer

Government Worker

Active Directory

SharePoint Portal Server

Exchange Server

PABX/VoIP Gateway

Live Communications Server

WebEmail

Data

Files

GovernmentPartners

Government Workers

Systems Management Server

Internet Authentication Service (RADIUS) Internet Security &

Acceleration ServerNetwork Services (DHCP, DNS)

Scorecard Manager

Certifi cate Server

Active Directory

Wireless Access Point

InformationRightsManagement

ActiveDirectory

Government WorkerIdentity andIntegrationServer

Active DirectoryFederationServices

BiztalkServer

SQL Analysis Services

SQL Reporting Services

Data Server

Existing Applications

FirstResponder

Web Services

WebServer

GovernmentWorker

GrooveServer

SharepointPortal Server

Live CommunicationsServer

Database Existing Government Systems

Systems Management Server

BizTalk Adapters

BizTalk Server

OperationsManager

Web Services

Systems Center Reporting Manager

Systems Center Reporting Manager

Dynamics

WirelessAccessPoint

Network Services (DHCP, DNS)