Telecom Product Management Executive

Sean Sullivan

Revenue Assurance • Regulatory Support • Process Improvement

Sean Sullivan Telecom Product Management Executive

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Process Improvement PI

Regulatory Support RS

Revenue Assurance RA

Developed a Revenue Assurance program to support accurate billing of products of $4B Data & Local Service portfolio • Between 2009 – 2015 billed over $215M of new revenue

• Three examples of successful initiatives include:

1. Timely reconciliation of Term and Volume Plans

Between 2010 – 2015 billed over $190M of additional revenue

2. Enforcement of FCC’s Triennial Review Remand Order (TRRO) Between 2009 – 2015 billed over $20M of additional revenue

3. Audit of Enhanced Extended Loop (EEL) circuits

Billed over $5M of additional revenue in 2014

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Revenue Assurance RA

Sean Sullivan Telecom Product Management Executive

Federal and State regulatory leadership experience spanning 20 years • Expert witness for 12 state regulatory hearings

Provided testimony Prepared declarations

• Project managed successful launch of ILEC’s Resale Services program and earned

state and federal regulatory approvals Developed and implemented CLEC Change Management process (still in use) Directed training and documentation efforts for CLEC community

• Directed a $2B+ regulated product portfolio and managed associated tariff filings Data services Resale Unbundled Network Elements

Regulatory Support RS

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Sean Sullivan Telecom Product Management Executive

25 year track record of continually improving processes across the business

1990 Carrier service center operational changes – achieved 20% cost reduction 1995 Presubscription of Interexchange Carrier (PIC) process improvement

• 74% performance improvement • 92% customer satisfaction increase

1996 Developed CLEC Change Management Process (still in use today) 1998 Standardized provisioning processes across ILEC region (ISO9000 certification) 2000 Increased automation of customer orders from 50% - 95% 2002 Implemented customer winback process – won company’s top excellence award 2003 Launched a self-service provisioning & tracking system – reduced expenses by 22% 2005 Improved SONET sales by 48% - won company’s top excellence award 2009 Implemented Revenue Assurance program - billed $215M over 6 years 2014 Implemented employee recognition program – increased morale 30% in one year 2015 Built new channel management team - grew $2M via new partners

Process Improvement PI

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Sean Sullivan Telecom Product Management Executive

Sean Sullivan Branchburg, NJ 08876 sean1sullivan@yahoo.com (617) 872-4606

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Sean Sullivan Telecom Product Management Executive